Complaints
This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 249 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me several times a day. I have asked them to stop. Can you please make them stop. I have blocked them and they keep calling from a different number. Thank you
Business Response
Date: 03/23/2023
Dear ****-
We are sorry for this inconvenience. We are adding your number to our DNC list. Please note this take ***** hours to take effect.
Sincerely-
**********;
Initial Complaint
Date:03/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has taken it upon itself to attach its name to my disability claim. I never gave them permission to do such. I have signed nothing. The lawyer that I hired is the one that made me aware of this. I have tried calling yet I get no answer. I need for the lawyer to send in a withdrawal form. No one gave him permission to represent me.Business Response
Date: 03/21/2023
Dear ******************-
We are sorry for this inconvenience. I know you spoke with one of our ****** Services Reps today and we agreed to close out your file. You and SSA will be receiving a withdrawal letter shortly.
Sincerely-
**********;
Initial Complaint
Date:03/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i filed a disabiity claim with social security and hired this firm to represent me. I have received no updates or information regarding my claim with social security and was provided no assistance therefore I cancelled services and representation by this agency.they refuse to update my cancellation and inform social security as my representativeBusiness Response
Date: 03/20/2023
Dear ******************-
We are sorry for this inconvenience. We spoke to you 3/17/2023 we closed out your account that day and sent a letter to you and SSA with drawaling from your claim.
Thank you-
**********;
Initial Complaint
Date:03/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They continue to call everyday with a different number and I block. I am not disabled and also on Do Not Call list.Business Response
Date: 03/16/2023
Dear Mr. *********-
We are very sorry for this inconvenience. We checked our system and could not locate you, but we will add your number to our DNC list to be safe. Please note this can take ***** hours to take effect.
Sincerely-
**********;
Customer Answer
Date: 03/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
Date:03/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is calling me continuously even after blocking numerous numbers. I have gotten 15 calls in the last 3 days. I am on the National Do Not Call list. Please stop calling me!!!Business Response
Date: 03/15/2023
Dear Ms. ***********-
We are so very sorry for this inconvenience. We are adding your number to our DNC list. Please note this takes 24-48hrs to take effect.
Sincerely-
**********;
Customer Answer
Date: 03/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************************Initial Complaint
Date:03/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls me numerous times every day. I am a government employee, work full time and have NEVER applied for social security disability. All I want is for them to stop calling me.Business Response
Date: 03/13/2023
Dear ********************-
We are sorry for this inconvenience. We are adding your number to our DNC list. Please note this takes 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:03/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm receiving multiple calls a day with voice mails stating I have requested disability benefits. I have never filed or requested anything from this company and wish to have all my information deleted from their data base and placed on the permanent do not call list.Business Response
Date: 03/13/2023
Dear Ms. ****-
We are very sorry for this inconvenience. We are adding your number to our DNC list. Please note this can take 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:03/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me multiple times a day every day and it's a nuisance.Business Response
Date: 03/13/2023
Dear ******************-
We are so very sorry for this inconvenience. We are adding your number to our DNC list. Please note this takes 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:03/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get daily phone calls, sometimes multiple a day. I have blocked numbers and they just call from a different number. I have asked to be removed repeatedly.Business Response
Date: 03/09/2023
Dear Ms. ******-
We are sorry for this inconvenience. We are adding your number to our DNC list. Please note that this can take 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Citizen's disability won't stop calling no matter how many times I block press one to be removed and delete their numbers they call from different numbers have received costs of 500 calls alreadyBusiness Response
Date: 03/07/2023
Dear Ms. ******-
We are very sorry for this inconvenience. We are having your number added to our DNC list. Please note this can take 24-48hrs to take effect.
Sincerely-
Laura
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