Complaints
This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 247 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** received unwanted calls several times a day. My number is on the National Do Not Call List. Please stop calling me.
Business Response
Date: 03/07/2023
Dear ****************-
We are sorry for this inconvenience. We have checked our system and could not locate you in our system. To be safe we are adding your number to our DNC list, please note that this takes 24-48hrs to take effect.
Sincerely-
**********;
Customer Answer
Date: 03/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
Date:03/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not answering my fiance in the time frame he was told he'd get his decisionBusiness Response
Date: 03/06/2023
Dear Ms. ********-
If you are writing in regards to your fianc we would need 1. Their name and info. 2. We would need their permission to speak with you. We are not locating anything in our system under your name.
Thank you-
**********;
Initial Complaint
Date:03/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting several calls daily and I have asked them to stop calling, told them to take me off their lists, still getting calls and voice mail and I am about to lose my mind. I cant block them because they just use a different number. I am on the national do not call registry so why am I getting these calls? Stop it stop it stop it!Business Response
Date: 03/06/2023
Dear ****************-
We are sorry for this inconvenience. We are adding your number to our DNC list today. Please note this can take 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:03/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get calls everyday. I tell them I am.not on disability but they continue to call back from different area codes. Please stop calling and harassing me.Business Response
Date: 03/03/2023
Dear ****************-
We are very sorry for this inconvenience. We are adding your number to our DNC list. Please note this can take 24-48hrs to take effect.
Thank you-
**********;
Initial Complaint
Date:03/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They continue to call me over and over again after I told them to stop calling me. My number is on a do not call list.Business Response
Date: 03/02/2023
Dear Ms. *********-
We are sorry for this inconvenience. We are adding your number to our DNC list today. Please note this can take 24-48hrs to take effect.
Sincerely-
Laura
Initial Complaint
Date:03/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As with all the other complaints posted on the BBB website , I have been receiving **** calls a day from this business at a minimum. I have never reached out to them and don't know how they acquired my information. Every time they call it is from a new phone number. So frustrating.Business Response
Date: 03/02/2023
Dear ************-
We are sorry for this inconvenience. We could not locate you in our system, but to be safe we are adding your number to our DNC list. Please note this can take 24-48hrs to take effect.
Thank you-
**********;
Initial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get multiple phone calls even though I told them to stop calling I am not interested. They switch out a couple of digits on the phone number and call again and it is very annoying.Business Response
Date: 02/27/2023
Dear Ms. *****-
We are sorry for this inconvenience. We could not locate you in our system, but to be on the safe side we are going to add your number to our DNC list. Please note this can take 24-48hrs to take effect.
Sincerely-
Laura
Initial Complaint
Date:02/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every day multiple calls from different numbers. Blocked several, told them to stop calling and they still call. This is HARASSMENT. This is just a tiny sample of the calls I get from this business. I wouldnt live long enough to upload screenshots of every time these harassers call me.Business Response
Date: 02/27/2023
Dear Mr. Vannah-
We are sorry for this inconvenience. We have added your number to our DNC list, please note this can take 24-48hrs to take effect.
Sincerely-
**********;
Customer Answer
Date: 02/27/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
Date:02/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continues to call me, always from different numbers, claiming that they are calling about a clairm that I have, when I have never filed a claim. They have ignored repeated requests not to call.Business Response
Date: 02/24/2023
Dear Mr. *******-
We are very sorry for this inconvenience. We have checked our system but to be safe we are adding your number to our DNC list. Please note this can take 24-48hrs to take effect.
Thank you-
*****
Initial Complaint
Date:02/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive blocked every number..theyve called from i normaly receive zero calls..i submitted nothing to this company..Business Response
Date: 02/23/2023
Dear Mr. ********-
We are very sorry for this inconvenience. We have added your number to our DNC list, but please note this can take 24-48hrs to take effect.
Sincerely-
**********;
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