Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After blocking previous calls from this organization, I accidentally answered one from a local area code. I guess it was because I've been under extreme stress lately, but I failed to realize that this organization is not affiliated with the Social security administration. I stupidly answered questions and signed paperwork. Later that same day, I realized what a mistake I had made. I did not want to sign away my rights like this. I called back but could only get a response amounting to "someone will call you back in a few days." My wife called again to request a fax number and the person she spoke to told her they wouldn't provide one because it is privileged. Eventually, they gave her a number which always rings busy. We finally got another fax #. I've sent the fax requesting that they send a formal withdrawal for representation AND fees to social security. I am following this up with a certified letter. I'm very concerned that these people have my personal information and are seeking to claim money for a disability claim which I had already submitted all required paperwork for. My wife has been working with a retired lawyer regarding my filing and they expressed concern about this company. I want to have them stop this claim and fee request, but I'm just getting the run around from their representatives which makes me think that they will not do what is right and withdraw. If they had worked on my case for a while, I could understand but since I called back within a couple of hours it is very concerning that they won't put me through to someone who can cancel this error.

  

  Business Response

  Date: 02/22/2023

  Dear Mr.  *****-

   

    We are sorry for this inconvenience. I know that you spoke with one of our ******************* today and she let you know that we will be closing out your case. I made sure to have this closed out today, you should be receiving a letter within the next 5 business days.

   

   

  Sincerely-

  **********;

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been calling my phone everyday all day from different numbers that I have to keep blocking

  

  Business Response

  Date: 02/21/2023

  Dear **************-

   

   We are very sorry for this inconvenience. We have checked our system and could not locate you, but to be safe we are going to add your number to our DNC.

   

  Please note this can take 24-48hrs to take effect.

   

  Sincerelly-

  *****

• Initial Complaint

  Date:02/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just keeps calling. No voicemail. Tell them to stop calling. They say ok. They still continue to call

  

  Business Response

  Date: 02/21/2023

  Dear Ms. **********-

   

    We are very sorry for this inconvenience. We could not locate you in our system, but to be safe we are going to add your number to our DNC list. This can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

  Customer Answer

  Date: 02/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************************

• Initial Complaint

  Date:02/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive at least 5 calls per day from this company

  

  Business Response

  Date: 02/17/2023

  Dear Ms. *******-

   

    We are very sorry for this inconvenience. We are going to add your number to our DNC list, this will take 24-48hrs to take effect.

   

   

  Sincerely-

  Laura 

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving several robocalls on a daily basis from numbers registered as Citizens Disability LLC. They leave voicemails stating that I have requested a disability service (which I have not). The few times I answered their calls they hang up the phone. Today I contacted the company's headquarters trying to find a solution and the representative gave me a different number to call, **************. After comparing the list of numbers I have received calls from, I found this number is one of the numbers calling my cell phone. I tried to call the number I was given and first I got a busy signal!! then later I got a recording asking to dial the number "5" to be transferred. Please keep in mind that my cell phone is registered on the *** list.

  

  Business Response

  Date: 02/17/2023

  Dear Ms. *****-

   

    We are very sorry for this inconvenience. We are adding your number to our DNC list, this will take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  1) Why are your agents calling stating "You requested Social Security benefits" when I never did? 
  
  2) Where did you obtain/bought my phone number? 
  
  3) I appreciate placing my number on a DNC but I am expecting that you remove, delete, and purge my phone number and any other personal information you may have from all of your databases. 
  
  The answer to these two questions will satisfy my complaint. 
  
  Thank you. 
  
  ***** E Ayala  
  

  
  

  

  Business Response

  Date: 02/24/2023

  Dear **************-

   

   On 1/19/2023, you entered your information in an online form opting in for calls from our office regarding our services. In that online form, you provided your first and last name, email address and phone number, and zip code. As a result of your completing this form and agreeing to the terms, your information was provided to us by our marketing partner. Based on your request, on 02/17/2023, we added you to our internal DNC list, so you will not receive any future calls. In addition, we made this internal DNC permanent, so no future opt-ins will ever trigger a call to you again. This action satisfies all of our legal obligations regarding your complaint(s) and/or request(s).  

   

  Sincerely-

  **********;

  Customer Answer

  Date: 02/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive several daily calls from Citizens Disability LLC; I've talked to representative they said I contacted them about disability claim which I have NEVER contacted them since I work full time and do NOT have a disability. I've asked to be removed from their calling list but still receive several calls a day fortunately, I don't have my voice mail set up so no voice messages to delete. This is bordering on harassment and I contemplate contacting attorney to *** them maybe I wouldn't have to work full time if I can get a settlement! STOP calling me!!

  

  Business Response

  Date: 02/16/2023

  Dear Ms. *******-

   

      We are sorry about this inconvenience. W checked our system and could not locate you, but to be safe we are going to add you to our DNC list. This can take 24-48hrs to take effect.

   

   

  Thank you,

  *****

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Getting multiple daily calls I did not request. I am on national do not call list. You are violating the law please stop calling.

  

  Business Response

  Date: 02/16/2023

  Dear Mr. ******-

   

    We are very sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizens Disability constantly calling from at least 20 different phone numbers. Block one and get more calls from another. I get several calls on a daily basis. I want my number removed I have never dealt with this company nor will I ever. Do not release my email to this company.

  

  Business Response

  Date: 02/15/2023

  Dear Ms. Kusching-

   

    We are sorry for this inconvenience. We could not locate you in our system but to be safe we are going to add your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  *****

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive **** calls a day from this company. All of them are spam and scam. All I want is for my number to be removed from their list and to never hear from them again. I have tried calling, adding my number to their do not call list, register my number with a do not call service, download and install a scam shield on my device, and even complain to the *** for violation.

  

  Business Response

  Date: 02/14/2023

  Dear Mr. ******-

   

     We are sorry for this inconvenience. We checked our system and could not locate you in our system, but to be safe we will be adding you to our DNC list. This can take 24-48hrs to take effect.

   

   

  Thank you-

  Laura 

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They started harassing me this week calling under different phone numbers and leaving voicemails every single day.

  

  Business Response

  Date: 02/13/2023

  To whom it may concern-

   

      We are sorry for this inconvenience. We have checked our system and could not locate you, but to be safe we are going to add your number to our DNC list. This can take 24-48hrs to take effect.

   

  Sincerely-

  **********;