Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like the rest of the complaint this company keep calling my number I tell the representative I'm not interested I have all ******** one too do not call but keep calling anyway four to six times daily I must have 10 to 15 voicemails to prove it I am also on the National Do Not Call list but still get these kind of calls I would like to be polite as possible please stop calling my number thank you very much

  

  Business Response

  Date: 02/02/2023

  Dear **************-

   

    We apologize for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  *****

  Customer Answer

  Date: 02/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The question asked above: Did the issue occur within the last 12 months? YES, it occurs many times DAILY!This "company" is a MASIVE spam caller, I block one of their MANY numbers they just readjust and call again. This is one of the worst spam callers I have ever dealt with in my life. I want my phone number REMOVED from EVERY list they have. I am on the national NO NOT CALL list, however this company ignores it, and additionally it is DIRECT violation with the CAN-SPAM Act of ****. Which could cost them millions in fines depending on the call tracking revealed by an official FCC investigation..In addition to this BBB complaint, this situation has also earned them an official complaint from me to the FCC.This is outrageous.

  

  Business Response

  Date: 02/02/2023

  Dear Mr. Ventura-

   

      We are sorry for this inconvenience. We have checked our system and could not locate you, but to be safe we are going to add you to our DNC list. This can take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

  Customer Answer

  Date: 02/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As with all the other complaints here - I have been receiving **** calls a day from this business at a minimum. I have never reached out to them and don't know how they acquired my information. I have asked repeatedly to be taken off the mailing list and block the # each time, but every time they call it is from a new phone number. So frustrating.

  

  Business Response

  Date: 02/01/2023

  Dear ********************-

   

     We are sorry for this inconvenience. We have checked our system and could not locate you. We are going to add your number to our DNC list to be safe, this can take 24-48hrs to take effect.

   

   

  Sincerely-

  *****

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like every one else I been getting called non stop by these guys recently. Every time, I chose to opt out / have my number removed, they'll again call the next day under a new number so blocking them does nothing. Extremely annoying. Stop calling.

  

  Business Response

  Date: 02/01/2023

  Dear Mr. ******-

   

     We are very sorry for this inconvenience. We have checked our system and could not locate you, but to be safe we are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

   

  Sincerely-

  *****

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Previously file a complaint. Resolution stated my number would be added to their DO NOT CALL list and the calls would stop in ***** hours. It has been past that time frame and they CONTINUE to call ALL day EVERY day. Obviously, their system is broken. I am NOT disables and I am NOT seeking a FRAUDULENT disability claim. Sending screenshots of a FEW of the DAILY calls. PLEEEEEEASE MAKE THIS STOP!!!!!!

  

  Business Response

  Date: 01/26/2023

  Dear. ****************-

   

      We added your number back in Nov 2022. We have added it again as of 1/24/2023.

   

   

  Sincerely-

  Laura 

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  If my number was indeed added to your DO NOT CALL list in November 2022....WHY have your consistently been calling me for the last two months???? I provided call logs where you have called. EACH of these numbers have been blocked, but you have an endless bank of numbers and you CONTINUE to call. I just want it to stop!!! The response your have provided this time was also provided on my last complaint and it has NOT stopped. Your response is ***************** Speak" and means NOTHING!! I do not believe your calls will stop and you are powerless to make it stop...or you just ***** care to stop it.
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 02/01/2023

  Dear Ms. ******-

   

      We are sorry you are receiving phone calls still, but we checked with our ********** and the numbers you provided are not ours. We have had your number on our DNC list since 11/23 and have not called since. We wish we could be of better assistance but we have done everything on our end to stop our company from calling.

   

  Sincerely-

  *****

  Customer Answer

  Date: 02/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls 5+ times a ************ The spam calls change ***************** of incoming call each time. They keep calling me by the wrong name.************************* who they have disclosed is on disability with a glucose monitor. Hippa violations. Every time I ask to have my number removed from their call list they just hang up. Im on the national do not call list. I do not want any more calls or texts from this company to my phone number. Next Im filing a FCC complaint.

  

  Business Response

  Date: 01/26/2023

  Dear *************-

    We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  *****

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from this company for about 2 months straight, up to 4 calls a day. I told them to stop calling me, Im not interested, and even pressing the prompt to remove me from the call list have not worked. When I try to talk to the representative, and tell them Im not interested, they tell me this is our call back number and they end the call. This has now turned to harassment. Please remove me from your call list.

  

  Business Response

  Date: 01/25/2023

  Dear **************-

   

      We apologize for this inconvenience. We have checked our system and could not locate you, but to be safe we are going to add your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  Laura 

  Customer Answer

  Date: 01/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The number on my caller ID states ******************** and they call me daily. I havr no contact with them to warrant this claim. Please stop calling me.

  

  Business Response

  Date: 01/24/2023

  Dear ****************-

     We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same complaint as the vast majority - daily robocalls from a different number every day, so blocking doesn't do any good.

  

  Business Response

  Date: 01/23/2023

  Dear ******************-

   

    We apologize for this inconvenience. We have checked our system and could not locate you, but to be safe we are going to add your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  Laura 

  Customer Answer

  Date: 01/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Better Business Bureau:
  

  I will accept their response, if it means they stop calling me, but "*****" is a liar. This Company has my number in their system because they called multiple times per week, always from different numbers. If they were legitimate, they'd use a real, traceable (and blockable) number. This company may offer an actual useful service, but they are definitely unscrupulous and should be shut down.
  

  
  In reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  *************************

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizens Disability calls my number SEVERAL times a day EVERY day. There is a bank of numbers they call from most 314 , 636 and 557 area codes. I am NOT seeking disability as I am NOT disabled. Please make this insanity STOP IMMEDIATELY!

  

  Business Response

  Date: 01/24/2023

  Dear **************** -

   

      We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

  Customer Answer

  Date: 01/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************