Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I had a real legal representation by hiring this company, but they've done absolutely nothing to help my claim. After speaking with my case manager, they have not received any thing or litigation from them to help my case at all. They call me constantly and texts as well. But everything I sent to SSA they want a copy. They're misrepresented themselves and I want them off my case. I sent SSA everything thing they requested and they informed me that they haven't heard anything from citizens disability. So I want them off my case and a cease of contact from calling me up to ten times a day.

  

  Business Response

  Date: 01/30/2023

  Dear ******************-

   

     We understand your frustration; however, we have done significant work on your claim. We alerted SSA to your application filing and protected your filing date, as well as filed your application. We worked with you to get the necessary forms completed for SSA, as well as spoke with you to gather information regarding other specific information requested by SSA, such as information regarding your earnings that needed clarification according to SSA. We spoke with you many times regarding your application. In December 2022 you stopped answering contact attempts from our office. We have also talked to SSA numerous times regarding your case. We understand that you do not wish to utilize our services any longer, and we will withdraw as representative regarding your claim. 

   

   

  Sincerely-

  **********;
  
  

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive approx 15 monthly robo calls, sometimes 3-4 daily, from different numbers from Citizens Disability LLC.. I have requested to be removed from list, blocked and reported numbers, filed also with DO NOT CALL.. Nothing is working, please help.

  

  Business Response

  Date: 01/24/2023

  Dear Ms. ********-

     We are sorry for this inconvenience. We checked our system and could not locate you, but to be safe we are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  Laura 

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizen's disability has been calling me 5 to 10 times a day from different numbers. If I answer, it is a recording asking if I can hear them okay and telling me I am being recorded. I have blocked every number and reported it each time, but they continue to call.

  

  Business Response

  Date: 01/24/2023

  Dear ************-

     We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Much like other complaints, I am receiving multiple calls per day. It doesn't matter if their numbers are blocked; they repeatedly change their numbers. I don't know how they acquired my number to begin with, but it is super annoying. I even incurred international roaming charges because of their calls. I really believe this organization needs to be investigated for fraudulent practices.

  

  Business Response

  Date: 01/12/2023

  Dear ********-

   

     We are sorry for this inconvenience. We have checked our system and could not locate you. To be safe though we are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have literally had 4 to 5 calls a day saying I am in need of disability assistance. I have told them I do not need disability and please stop calling to no avail. I just want to be removed from their call list.

  

  Business Response

  Date: 01/12/2023

  Dear Mr. **********-

   

     We are sorry for this inconvenience. We have checked our system and have been unable to locate you. To be safe we will add your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:01/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company shows as the caller ID. They have been calling me daily for 2 weeks. I have asked every time to be removed from list and to stop calling. My number is on the "Do not call" registry. I have had no contact with this company prior.

  

  Business Response

  Date: 01/11/2023

  Dear Ms. **********-

   

      We are sorry for this inconvenience. We have checked our system and we are unable to locate you. To be safe we are going to add you to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

  Customer Answer

  Date: 01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting telemarketing calls from this organization every day (sometimes several times a day) over the past year. I keep blocking their phone numbers but they keep calling on different numbers.

  

  Business Response

  Date: 01/11/2023

  Dear Mr. *****-

   

     We are sorry for this inconvenience. We have checked our system and were unable to locate you. To be safe we are going to add your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As with a majority of the complaints, I have been inundated with spam calls, 5 to 15 calls a day. I want these calls to stop. If I have to I will hire an attorney to *** under the spam calls law. Cease and desist all contact! I don't know how these people got my contact information because I never gave it to them nor do I need their services.

  

  Business Response

  Date: 01/11/2023

  Dear **************-

   

     We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting last month, this practice literally called me with a different number every day. Even after reporting their number to the spam system and signing up for the National DO NOT CALL list, this business still kept making multiple phone calls to sell their program to someone that does not need it at all.

  

  Business Response

  Date: 01/06/2023

  Dear Mr. *********************************************  We are sorry for this inconvenience. We could not locate you in our system, but we are going to be adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:01/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to contact any attorney within this company. I sought there help in a SSDI filing. They refuse to contact me or the representative from SS.

  

  Business Response

  Date: 01/06/2023

  Dear **************-

   

     We are sorry for this inconvenience. You will receive a call from one of our attorneys within 24-48hrs. If this has not happened you can email me at *********************************** and I will follow up.

   

  Sincerely-

  Laura 

  Customer Answer

  Date: 01/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************