Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I googled Social Security Disability on 01/02/2023 yesterday to apply for disability benefits due to an ongoing anxiety disorder that prevents me from working. I was happy to be talking with a live person. I provided everything including my social security number and signed the paperwork using my phone. It wasn't until today that I realized I spoke with Citizens Disability which is NOT Social Security, and I am mortified and disappointed in myself. I did not realize they were not the same. I do not want to continue on with this company and I'm so worried that my information may be sold and compromised. I am 61 years old, lost my job of 15 years and my cat all before the holidays. Not to be a *****, I was just in a vulnerable place when I'm always so careful.

  

  Business Response

  Date: 01/06/2023

  Dear ************************-

   

       We have closed out your file. A letter will be sent to you and SSA letting them know we are withdrawing from your claim. We will not do anything with your personal information. If you have any issues you can email me at ***********************************.

   

  Sincerely-

  Laura 

• Initial Complaint

  Date:01/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant unwanted robocalls- up to four per day, always from different local numbers. Makes up roughly 75% of my incoming calls! Asking to be removed from call list doesnt work.

  

  Business Response

  Date: 01/06/2023

  Dear Mr. *******-

   

     We are sorry for this inconvenience. We could not locate you in our system, but we are going to add your number to our DNC. If it is our company the calls should stop within ***** hrs.

   

  Sincerely-

  **********;

  Customer Answer

  Date: 01/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive several calls a day from Citizens Disability from different numbers claiming I contacted them. I am on the Do Not Call List so why are they calling me. Please have them stop calling me.

  

  Business Response

  Date: 01/23/2023

  Dear. ****************-

    We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have literally had 4 to 5 calls a day saying I am in need of disability assistance. I have told them I do not need disability and please stop calling to no avail. I just want to be removed from their call list.

  

  Business Response

  Date: 12/30/2022

  Dear ******************-

   

      We are very sorry for this inconvenience. We have checked our system and we were unable to locate you, but to be safe we will add your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  Laura 

  Customer Answer

  Date: 12/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As in the other complaints I'm reading on BBB about this company, they've been spam calling me non-stop. I tried to block their number, but they keep calling from different area codes. I have never reached out to them in any way and I don't need Disability, nor is there any reason they should think I need Disability, but they're calling me anyway. My number is on the national Do Not Call list. These people should be investigated. I have a close relative who's battling stage 4 cancer and I need to be able to pick up the phone right away in case he needs me for anything, and it's really bad when I have to frantically rummage through my purse to retrieve my ringing phone before it stops, only to see that it's this awful group robocalling me again.

  

  Business Response

  Date: 12/30/2022

  Dear Ms. *******-

   

      We are sorry for this inconvenience. We checked our system and could not locate you. We went ahead and added your number to our DNC list this can take 28-48hrs to take effect.

   

  
  Sincerely-

  **********;

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:
  

  The business says they have no record of my phone number, but they sent me a series of calls from these phone numbers: *****************-323-4820, ************, ************, ************, and ************. Each of these calls had a "smart" icon next to it, identifying it as from (in all caps) CITIZENS DISABILITY LLC. I'm not sure I believe that they couldn't find a record for me, but at any rate, they have now stopped calling me. For that reason, I have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls multiple times per day and leaves a voicemail (with no message). I reported them to my cell phone company, yet the calls persist. My number is on the Do Not Call Registry. This company should be fined for violating the Do Not Call Registry. I will pursue this with the ***** Attorney General seeking a monetary consequence (fine) for this annoying company who feels it is exempt from honoring citizens' no phone contact requests. The company should not contact me again. This report is my second form of request for this company to not call me, the first form of request being the National Do Not Call Registry.

  

  Business Response

  Date: 12/30/2022

  Dear Ms. ******-

   

      We are sorry for this inconvenience. We have checked our system and we are unable to locate you. We went ahead and added your number to our DNC which will take 24-48hrs to take effect.

   

  Sincerely-

  *****

• Initial Complaint

  Date:12/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am going on month 8 of little to no results in my disability case. This company advertised payment within a certain time frame and I am now out of that frame. It is impossible to get a clear answer as to why this process is taking so long. I believe they are purposely dragging my case out to receive a bigger payment.

  

  Business Response

  Date: 12/30/2022

  Dear ****************-

    We are sorry for this inconvenience. Unfortunately we have no control over when SSA will give an answer. I see that we signed you up in April 2022. I am having someone call SSA today for a status update, and then someone from Citizens Disability call you with an update. Please note we do not advertise we can get you paid faster as we have no control over SSA and this unfortunately is a long process.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last two weeks of December 2022 I have been receiving at least 2 calls a day from Citizens Disability LLC. I finally had to block them, but my phone number has been on the federal do not call list since ****. All telemarketers are required to adhere to this list and remove numbers from their call lists BEFORE calling. Failing to do this can result in fines up to $11k from the federal government and $5k from the ****************.

  

  Business Response

  Date: 12/30/2022

  Dear ****************-

   

        We are sorry for this inconvenience. Wee have searched our system and could not locate you, we have gone ahead and added your number to our DNC list this can take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

  Customer Answer

  Date: 12/30/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Businesses are *required* by federal law to pre-screen numbers being generated by autodialers to eliminate numbers on the federal do not call list.  in the call that I received yesterday the caller claimed that I had "contacted them" for assistance.  This is a blatant attempt to presume an existing relationship to get around provisions of federal law.  I would like to be removed from your calling list as well as a written (mailed) letter advising me that the number has been removed from your calling list and a root cause as to why it was called in spite of being on the federal DNC list.
  
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 01/06/2023

  Dear ****************-

   

       Businesses are not required to reference the Federal Do-Not-Call list if prior express written consent was obtained for the contact at issue. We are not claiming any existing business relationship with you from my understanding; however, we did obtain prior express written consent for all contact from an online form from a partner website. Per your request, you have been on our internal Do-Not-Call list since 12/29/2022. This was also made permanent, so any future online opt-ins will not trigger calls. 

   

  Thank you-

  **********;

  Customer Answer

  Date: 01/09/2023

  I have *never* provided consent to be contacted via phone from a telemarketer.  What partner website are you claiming obtained consent for you to contact me?

  
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently this is recurring complaint with this company. They call numerous times per day despite my number being on the national DNC registry. I want them to cease any further calls to my number.

  

  Business Response

  Date: 12/30/2022

  Dear ****************-

   

      We are sorry for this inconvenience. We have checked our system and were unable to locate you. To be safe we are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls and calls from multiple numbers. I tell them not to csll back. I block their number, they call from a new number. I have no idea how they got my number, I am on a do not call registry. Please get them to stop, they are disturbing my peace.

  

  Business Response

  Date: 12/30/2022

  Dear **************-

   

     We apologize for this inconvenience. We were unable to locate you in our system, but to be safe we will be adding your number to our DNC list, this can take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;