Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been recieving multiple calls per day from this company. I have asked at least 5 times in the past 3 months to be removed from their calling list but I still continue to receive these annoying calls. When I block the caller, they simply change their number and call again. How can this possibly be legal?

  

  Business Response

  Date: 12/30/2022

  Dear Mr. *******-

   

     We are sorry for this inconvenience. We checked and we were unable to locate you in our system. To be safe we are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

  Customer Answer

  Date: 12/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/26/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive multiple phone calls a day from this company. I block the number each time but they continue to call changing the last four numbers. This company continues to call me and I consider it harassment and I want my number removed from their call list immediately. I do not receive nor have ever received SSDI. This is the Citizens Disability from ****** **.

  

  Business Response

  Date: 12/30/2022

  Dear ****************-

   

     We apologize for this inconvenience. We have checked our system and we were unable to locate you. To be safe we are going to add your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

  Customer Answer

  Date: 12/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:12/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove my number from all of the multiple call i receive on a Weekly basis no matter how many numbers I block

  

  Business Response

  Date: 12/30/2022

  Dear **************-

   We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

• Initial Complaint

  Date:12/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company Citizens Disability have telemarketers calling me everyday all day I've asked them continuously I do not want this service please stop calling me they call from different numbers I have blocked several numbers and they keep harassing me please tell them to take me off of their list and stop calling me

  

  Business Response

  Date: 12/30/2022

  Dear **************-

   

     We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Endless robocalls from this company (sometimes several times a day) with messages saying they are calling about my case. I've NEVER contracted them and want the calls to stop. I block the numbers but they simply use another one.

  

  Business Response

  Date: 12/30/2022

  Dear ****************-

   

      We apologize for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Getting relentless, repeated, unsolicited calls from this company. I never signed up for this. I have blocked them repeatedly but they keep changing the number they call from. My phone is on the Do Not Call list but they do not respect the *** rules.

  

  Business Response

  Date: 12/20/2022

  Dear **********-

   

      We are sorry for this inconvenience. We could not locate you in our system. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:12/17/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving repeated robo-calls from this Citizens Disability LLC originating from different numbers. I have received multiple calls on a daily basis for the past week. My cell phone number is registered on the Do Not Call Registry.

  

  Business Response

  Date: 12/19/2022

  Dear ******************-

   

     We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

  Customer Answer

  Date: 12/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling and calling even though I have told them to stop and have blocked their number

  

  Business Response

  Date: 12/16/2022

  Dear **************-

   

      We are sorry for this inconvenience. We are adding your number to our DNC list. This can take ***** hrs to take effect.

   

   

  Sincerely-

  **********;

• Initial Complaint

  Date:12/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From Dec 7th to current day we've received multiple calls daily via mobile number from various spoofed numbers mimicking the local area, all labeled CITIZENS DISABILITY LLC. Only 2 voicemails were left - both are recorded with instructions to call the number on ID regarding a ******************** application we've never engaged in, nor have any interest at all in doing so. We've also never consented to receive such calls, whether by voice, application, or written letter.It appears that CITIZENS DISABLITY LLC has recently purchased services with lead generation companies who don't vet their data on an aggressive telemarketing campaign, in short they've chosen to partner with companies who are unethical and have zero qualms in taking advantage of clients and business partners. I've since reported CITIZENS DISABILITY LLC to our mobile carrier and FTC, however no immediate resolution appears likely. A generic response to "place our number on DNC" will likely be made - with zero confirmation of the number to be removed.This practice is predatory and should cease immediately.

  

  Business Response

  Date: 12/16/2022

  Dear S.K-

   We are sorry for this inconvenience. We could not locate you in our system, but we will add your number will be added to our DNC list. This takes 24-48hrs to take effect.

   

  Sincerely-

  *****

• Initial Complaint

  Date:12/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a call today 12/14/2022 from Citizens Disability or national disability. ************ I just recently applied for disability and I thought the caller was from SSI.I noticed they asked a lot of questions about my personal information. I didn't know what to do so I Googled and found out the business was legit. But then I began to feel like it was a scam because they were asking a lot of questions and they said can you please verify your social security number. Without thinking, because I had just taken some medication, I said my SSN.Now they have my information, all of it, and I believe they want to sell it on the dark web.I received an email saying I need to sign these papers, I explained to the woman on the phone I would like my lawyer to look at this email before I sign it. The representative insisted I must sign. I refused and hung up. She called back and told me I would lose all benefits if I do not sign. At this time I knew I had given the info to the wrong people and they will sell it. I asked the representative to cancel my application but she kept insisting I will lose everything if I don't sign.I hung up, and blocked the number but she continues to harass me. I want my information destroyed as well as any information she acquired from our phone conversation. I also want the calls to stop. On my phone number as well as any phone number associated with my house. I would like to know what my options are to make sure they don't sell or use my information and that it's destroyed. I would like to know what my legal action is if they do not comply. Thank you

  

  Business Response

  Date: 12/15/2022

  Dear ************-

   

     We are very sorry for this inconvenience. We are a legit company that assist people with getting their disability benefits. We do not sell info. We have closed out your file and added your number to our DNC list, this takes ***** hrs to take effect.

   

   

  Sincerely-

  Laura