Complaints
This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 249 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me every day and sometimes twice a day. Every time I block number they call with a different number. I have repeatedly requested that they stop calling me. Still, the calls continue. This is harassment. Stop!
Business Response
Date: 12/14/2022
Dear Ms. *****-
We are sorry for this inconvenience. We are adding you to our DNC list, This can take ***** hours to take effect.
Sincerely-
Laura
Initial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have gotten about 20 robocalls from this organization about applying for disability. I stayed on the line for one. First a ********** call center and then I was transferred. they will not stop calling me. I dont want to apply for disability. This is essentially and organization that is looking to help defraud the govt. I'm sure they call everyone looking for people that might fit the criteria for Disability. and then they take 25 pct.Business Response
Date: 12/14/2022
Dear ************-
We are sorry for this inconvenience. We are adding your number to our DNC list. This can take ***** hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive multiple phone calls a day from this company. If I do not answer from one area code, I receive a phone call from another. I answered one of the calls an asked to be removed from the list. This company continues to call me and I consider it harassments and an invasion of my privacy. I want my number removed from their call list immediately.Business Response
Date: 12/09/2022
Dear Ms. ********-
We are very sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling me at least twice a day for the last month - all from different numbers!! I block one number and get a call from another! I've repeatedly told them to remove my name. I already have SSDI so I don't know how they got my infoBusiness Response
Date: 12/09/2022
Dear Ms. ******-
We apologize for this inconvenience. We are adding your number to our DNC list, this can take ***** hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:12/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting phone calls from Citizens disability. They ask to speak with *************************** and this is not her phone number. I explained to them that this is not ******************************* phone number and that it is my phone number. I have asked them to please remove my phone number from their phone call list. They keep telling me that they will remove it but they still keep calling and asking to speak with ***************************. Please have them remove it from their phone listing.Business Response
Date: 12/06/2022
Dear ****************-
We are very sorry for this inconvenience. We have added your number to our DNC list, this can take 2-48hrs to take effect.
Sinerely-
*****
Customer Answer
Date: 12/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
Date:12/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting multiple calls, multiple times a day from different numbers. Occasionally they leave a message that I said I wanted to apply for disability, which I do not, nor ever did request. They are phishing to get PII from people. It's a scam.Customer Answer
Date: 12/15/2022
I have not heard from the business in response to my complaint.Business Response
Date: 12/15/2022
Dear Ms. *******-
We apologize for this inconvenience and our late response. We added your number to our DNC list on 12/4/2022 so you should not be receiving anymore calls from us.
Sincerely-
**********;
Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business keeps calling me even though I have blocked them numerous times.Business Response
Date: 12/05/2022
Dear Mr. ********-
We are sorry for this inconvenience. We have checked our system and could not locate you. We will add your number to our DNC list. This can take 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Overwhelmed by spam calls from area codes from all over the **. STOP CALLING ME!! I have never utilized this organization nor do I ever hope too. The caller ID list name as ********************** Dsblyt and when googled comes back to this organization. I do not answer, I do not know who you are, and I do not want to know you.Business Response
Date: 12/05/2022
Dear S.A-
We are sorry for this inconvenience. We have checked our system and could not locate you. We will still add your number to our DNC list. This can take ***** hrs to take effect.
Sincerely-
*****
Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Endless robocalls from this company (sometimes several times a day) with messages saying they are calling about my case. I've NEVER contracted them and want the calls to stop. I block the numbers but they simply use another one.Business Response
Date: 12/05/2022
Dear Mr. ***********-
We are sorry for this inconvenience. We have checked our system and could not locate you, but we are going to add your number to our DNC list. This can take 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Citizen disability keeps calling. Ive blocked a few of their numbers, and have even told them that Im not interested in anything theyre offering. But ** still receiving phone calls. Its so irritating.Business Response
Date: 12/05/2022
Dear ****************-
We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.
Sincerely-
*****
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