Complaints
This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 249 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constant unsolicited calls sometimes several times a day.DNC list immediately
Business Response
Date: 12/05/2022
Dear *************************-
We are very sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.
Sincerely-
*****
Initial Complaint
Date:11/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps calling after I told them to stop calling me several times that I never solicited them in anyway.. I never ever heard if them before they started harassing me..Business Response
Date: 11/23/2022
Dear Ms. ************************* We apologize for this inconvenience. We have added your number to our DNC list, this can take 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get numerous spam calls a day from various random numbers with the Caller ID "********************** Dsblty." Extremely annoying and unrelenting company harassing those that want nothing to do and have never sought out their services.Business Response
Date: 11/18/2022
Dear Mr. ********-
We are sorry for this inconvenience. We have checked our system and could not locate you, there are multiple different disability companies out there. We will add your number to our DNC list to be safe.
Sincerely-
**********;
Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling daily, if I answer no one is there if I don't answer I may or may not get a voicemail. Every time I block one number they call from another. I have multiple numbers blocked. I do not have a disability nor did I request a call from them.Business Response
Date: 11/17/2022
Dear ************-
We are sorry to hear about this inconvenience. We have searched our system and could not locate you so I am not sure it is our company calling. There are multiple Disability companies out there. We will add your number to our DNC list to sure it is not us. This takes 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This organization/ business is harassing me by calling me several times a week. I do not want their service and did not ask to be contacted. l've blocked the phone number and I'll get the exact same call from another number. This is harassment and needs to stop immediately.Business Response
Date: 11/16/2022
Dear *************************-
We are sorry for this inconvenience. We have searched our records and could not locate you. We have added your number to our DNC list, this can take ***** hrs to take effect.
Thank you-
**********;
Initial Complaint
Date:11/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received countless phone calls from this company and it is very annoying. I have never contacted this company and I have told the people from this company to stop calling me several times but they continue to call. I have blocked the numbers they call from but they use different numbers from different area codes. I want them to STOP calling me!!!!!!!!!Business Response
Date: 11/16/2022
Dear Mr. Liberty-
We are sorry for this inconvenience. We are adding your number to our DNC this can take 24-48hrs to take effect.
Sincerely-
Laura
Customer Answer
Date: 11/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
********************Initial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constant spam calls from this business despite blocking the numbers. I have never needed their services no inquired about them. When I answer it is a recorded line that fakes a real person who can't hear you.Business Response
Date: 11/10/2022
Dear Ms. Auriti-
We are sorry for this inconvenience. We have checked our system and could not locate you by phone, name or number. We are going to put you on our DNC list to be safe this can take 24-48hrs to take effect.
Sincerely-
*****
Initial Complaint
Date:11/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my 2nd complaint. The company responded they would stop their harassment.It stopped for 5 days.Now it has ramped up again. Many random numbers from *****. Up to 8 times a day.Endless calls from numbers all over the state at all hours that I have to continually block. I want it to stop now. Permanently. This is ridiculous.Business Response
Date: 11/10/2022
Dear ****************-
You are on our permanent DNC list. Your number was added 11/3/2022. Are you sure it is our company calling as there are many disability companies out there. We apologize for the inconvenience but it is not us calling.
Sincerely-
**********;
Initial Complaint
Date:11/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am continually harassed multiple times daily by phone by this company. I have never contacted this company for any services, my disability claim was handled years ago by a paid attorney. I have blocked multiple numbers from this company and asked them to leave me alone to which they just call again from a different number. I am sick of the harassment from this company and I want to be left alone!Business Response
Date: 11/09/2022
Dear ****************-
We are very sorry for this inconvenience. We have added your number to our DNC this will take 24-48hrs to take effect.
Sincerely-
Laura
Customer Answer
Date: 11/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business repeatedly calls me, using different phone numbers so it is impossible to block them. I wish to be put on their DNC list.*************************Business Response
Date: 11/09/2022
Dear Ms. Bustard-
We are sorry for this inconvenience. We have added your number to our DNC list this should take 24-48hrs to take effect.
Sincerely-
**********;
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