Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizens Disability is ROBOCALLING through ONVOY, LLC phone lines to spam me by calling me over and over. I try to block the phone numbers, and report them as spam, but as soon as I do, they have changed the phone# they are using to spam from. My phone# is on the Do Not Call registry, but they are still calling me.Here is a list of all calls and phone#'s used since October 12th:Oct. 14 @11:43am ************ Oct. 14 @3:50pm ************ Oct 19 @10:56am ************ Oct. 21 @3:55pm ************ Oct. 24 @4:36pm ************ Oct. 26 @11:33am ************ Oct. 28 @9:56am ************ Nov. 01 @9:48am ************ Nov. 03 @12:57pm ************

  

  Business Response

  Date: 11/07/2022

  Dear Mr. *******-

   

     We are sorry for this inconvenience. Your number was added to our DNC list on 11/3/2022 so you should not be receiving any calls from ** anymore.

   

  Sincerely-

  *****

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization/ business is harassing me by calling me several times a day. I do not want their service and did not ask to be contacted. Im blocking the phone number and Ill get the exact same message from another number. Now theyre even making the caller ID look like an individual person is calling. This is harassment and needs to stop immediately.

  

  Business Response

  Date: 11/07/2022

  Dear ****************-

   

     We are sorry for this inconvenience, but I checked our system and looked at your attached screen shot and that is not our company. We will add your number to our DNC list but wanted to let you know so you can figure out the correct company calling you.

   

  Sincerely-

  **********;

  Customer Answer

  Date: 11/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are relentless. I have never done business with them.I am spam called daily from at least 3 different ***** numbers. At last count, I have blocked 34 different phone numbers from literally all over the state. I have twice asked them, begged actually to remove my number from their list. To no avail. Can you kindly assist me?

  

  Business Response

  Date: 11/03/2022

  Dear ****************-

   

      We are very sorry for this inconvenience. We have added your number to our DNC list, this can take 24-48hrs to take effect.

   

  Sincerely-

  *****

  Customer Answer

  Date: 11/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple spam calls from this company always spoofing ***************** ******** phone numbers. I have zero interest in this companys services and when I called the number to opt out it just said press 1 with no instructions as to what that would indicate. They call several times a day and offer no clear way to opt out.

  

  Business Response

  Date: 11/03/2022

  Dear ****************-

   

     We are sorry for this inconvenience. We could not locate you in our system, but we added your number to our DNC list to be safe. This will take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am constantly receiving unsolicited calls from Citizens Disability multiple times per day. I can't request them to stop because no one is on the line when I answer. I block one number only to be called from another.

  

  Business Response

  Date: 10/31/2022

  Dear **************-

    We are not finding you in our system. We went ahead and added your number to our DNC list, this can take 24-48hrs to take effect.

   

   

  Sincerely-

  *****

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint about the above company calling me day and night, from dozens of different phone numbers. I have answered a few times, and told them, that I AM NOT INTERESTED in what they have to offer, and to remove my number from their calling list. They said they would, but I'm still getting calls. Sometimes, they would leave me a 1 minute voice-mail, and it's always the same voice, tone, mannerism, and and words said. I think it may be prerecorded. So I want this company to STOP calling me, and harassing me. I already have representation for a disability case I have pending. I told them that too. But they still insist on calling me from 6am to approximately 9pm. Please look into this matter, and make them STOP. Thank you, in advance.

  

  Business Response

  Date: 10/31/2022

  Dear Ms. ************************************************  We are very sorry for this inconvenience. We have added your number to our DNC list, this can take ***** hrs to take effect.

   

  Sincerely-

  *****

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like other complaints listed on this businesss profile, I receive multiple spam calls from this business every week. I have never done business with them or contacted them, they just started spamming me out of nowhere. I accidentally answered the first call, ***** the recorded message from the company, and hung up. Ever since then they wont leave me alone. So far I have blocked 5 different numbers with the caller ID ********************** Dsblty and they just keep calling me from other numbers. I want my number removed from their list so that they will never call me again. I attached a screenshot of just a few of the calls *** received from them so far.

  

  Business Response

  Date: 10/27/2022

  Dear Ms. ******-

    We are very sorry for this inconvenience. We have added your number to our DNC list, this should take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

  Customer Answer

  Date: 10/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizens Disability has illegally called my phone number repeatedly for telemarketing purposes. My phone number is registered with both the federal and state do-not-call registries. I have notified Citizens Disability to cease and desist. Their response to my BBB complaint from three weeks ago was "We are very sorry for this inconvenience. We are adding your number to our DNC list, this takes 24-48hrs to take effect." Even after this complaint, they persist in calling. My state allows suing for damages for each illegal call. Lawsuit pending.

  

  Business Response

  Date: 10/27/2022

  Dear ************-

    We added your number to our permanent DNC list on 10/5/2022 at 6:30 PM. Are you sure it is our company calling and not another like ours?

   

   

  Sincerely-

  Laura 

   

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea how this company has my information. I never called or spoke with any person about my case. I spoke with them after so many calls and I told them that I don't want them to call me. To please stop calling me. Then the lady keeps talking over me and did not let me talk at all.. After she finished I explained to her that I am not interest it. Well they keep calling me non stop over and over at least 3 or 4 times a day. I keep blocking their numbers and looks like they are all over the country.! I do not have a disability claim with them! I have blocked their numbers and still get multiple calls per day! Enough is enough. Please can someone help me with this?

  

  Business Response

  Date: 10/26/2022

  Dear **************-

     We are sorry for this inconvenience. We have added your number to our DNC list this will take 24-48hrs to take effect.

   

  Sincerely-

  *****

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving calls at all times if the day and night from this company. I never requested information from them. In fact I have told them several times to stop harrassing me but they continue. I do NOT pay for my phone so they can harrass me. I want them to stop calling me and to cease all communication with me.

  

  Business Response

  Date: 10/25/2022

  Dear ***************-

   We are sorry for this inconvenience. We have added your number to our DNC list, this will take 24-48hrs to take effect.

   

  Sincerely-

  **********;