Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non stop telemarketing calls, I don't have nor want any relationship with this company.

  

  Business Response

  Date: 10/25/2022

  Dear Mr. *******-

   

     We are sorry for this inconvenience. We have added your number to our DNC list, this will take 24-48hrs to take effect.

   

   

  Sincerely-

  *****

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/27/22 Citizens Disability submitted a disability claim to Social Security on my behalf without my knowledge or permission. Then subsequently pressured me into completing the application they said they didnt start, which felt deceptive telling me there is now a deadline because the process is started. At 4:10 pm Pacific time I spoke with ****** at Citizens Disability inquiring about disability. I was told multiple times that nothing was being submitted to Social Security, and that they were not allowed to submit unless/until I give them written permission authorizing it. A follow-up conversation that ****** scheduled to call me for 9/28 @ 12 noon (Pacific) never happened. Instead I discovered on the Social Security website that a disability claim had been started, and I received a paper letter from SSA confirming it. I called Citizens on 9/28/22 @ 2pm at multiple numbers, but only got a run-around. Then at 2:20 pm I received a call from ****** assuring me "Nothing submitted to Social Security. We need your e-signature authorization first". ****** transferred me to a supervisor ****, who said the same thing. When I explained that I see a submission on the SS website she gave me conflicting statements that "A number must be obtained, so a submission is done" and she tried pressuring me into submitting a claim because there is now a deadline to meet because of their submission. After a long harassing pressure conversation, I repeated my demand to withdrawn the claim, since they are now falsely listed as the agency representing me. She finally assured me it would be done within 24 hours, which never happened. Three weeks later on 10/18/22 since its still not withdrawn, I submitted a complaint via their website. They replied via email saying the same conflicting statement "...we never submitted anything to SSA, we started an application..." admitting they did submit to SSA and a deadline is now started.

  

  Business Response

  Date: 10/26/2022

  Dear **************-

    We are sorry for this inconvenience. I know that one of our attorneys called you today 10/26/2022 and went over everything to you, but we wanted to confirm everything is all set and what was said was understood that

  Citizens Disability did not submit a disability claim for the customer.  We submitted an inquiry to the ****************************** to confirm the customer's identity and assess their eligibility for disability benefits.  The *** website will display this inquiry for approximately 60 days.  If no action is taken, it will disappear.  In addition, the customer is free to pursue filing a ******************** claim from this inquiry either on his own or with another representative.  If the customer chooses to pursue a ******************** claim, there is no fee owed to Citizens Disability as the customer never signed representative documents appointing Citizens Disability as the representative or allowing Citizens Disability to collect a fee.

   

  Sincerly-

  Laura 

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to try to solicitate calls to me even after I requested to be removed from their list. Their agent laughed at my request. I told them I would report them for the continued harassment and I was laughed at again so here we are. This company is trying to attempt fraud.

  

  Business Response

  Date: 10/24/2022

  Dear ***************-

   We are very sorry for this inconvenience we did add your number to our DNC 10/21/2022 but unfortunately it was not added in both spots it should have been. We have now added your number to our permanent DNC this will take 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked not to be contacted and to be placed in their DNC list. They kept calling. I blocked their number. The started calling from different numbers. Theyre calling me ***** times a day. Thats harassment. I dont ever want to hear from them by phone, print or any other media.

  

  Business Response

  Date: 10/12/2022

  Dear ******-

   

     We are very sorry for this inconvenience. We have added your number to our DNC list, this can take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call me upward of 10x day despite the fact I have asked not to be contacted. On my caller ID they keep changing the number in an attempt to bypass me blocking their number. Thats harassment pure and simple

  

  Business Response

  Date: 10/12/2022

  Dear Cheikh-

   We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has been calling me non stop and I never contacted them! I do not have a disability claim with anyone! I have blocked their number and STILL get multiple calls per day!

  

  Business Response

  Date: 10/11/2022

  Dear **************-

   

      We are sorry to hear about this inconvenience. I am not locating you in our system, but I will have your number add to our DNC list. This can take 24-48hrs to take effect.

   

   

  Thank you-

  Laura 

  Customer Answer

  Date: 10/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive phone calls from them multiple times a day. I have blocked the number and asked to be taken off their list but just get disconnected each time. This is harassment.

  

  Business Response

  Date: 10/10/2022

  Dear Ms. *****-

   

     We are sorry to hear of this inconvenience. I can not locate you in our system but we will add your number to our DNC list. This takes 24-48hrs to take effect.

   

  Thank you-

  *****

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep getting calls from 989 area code from Citizen's Disability. They say that they are calling because I inquired about disability claims. I haven't. I spoke to one of their reps on a call and asked them not to call me again and advised them I am on the Do Not Call registry. (Verified) I get multiple calls a day ranging from 8 am to 10 pm. The calls always register as originating from a different number.

  

  Business Response

  Date: 10/07/2022

  Dear Mr. *******-

   

     We are sorry for this inconvenience. I am not locating you in our system, but to be safe will add you to our DNC list this can 24-48hrs to take effect.

   

   

  Sincerely-

  **********;

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizens Disability has illegally called my phone number 54 times in the last month, for telemarketing purposes. My phone number is registered with both the federal and state do-not-call registries. I have notified Citizens Disability to cease and desist.

  

  Business Response

  Date: 10/06/2022

  Dear ************-

     We are very sorry for this inconvenience. We are adding your number to our DNC list, this takes 24-48hrs to take effect.

   

   

  Sincerely-

  Laura 

   

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive phone calls from them multiple times a day. I have blocked the number and asked to be taken off their list but just get disconnected each time. This is harassment.

  

  Business Response

  Date: 10/04/2022

  Dear **************-

      We are sorry for this inconvenience. We are adding your number to our DNC list, this can take 24-48hrs to take effect.

   

   

  Thank you-

  **********;

  Customer Answer

  Date: 10/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Should these calls continue I reserve the right to legal action.
  
  Regards,
  
  *********************