Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They've been calling me straight for a week every single day sometimes three times a day and at inappropriate times and I'm tired of it and I do not wish to be solicited.

  

  Business Response

  Date: 12/22/2023

  We are sorry for this inconvenience. We are adding your number to our DNC list. Please note this takes ***** hrs to take effect. 

  Customer Answer

  Date: 01/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **********************************

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-15-2020, I filed a new account with CITIZEN **********************, I sent them a 600-page document concerning the disability I have, all was going well, until the one "1" attorney they have **************************, was so fast to bow out & when I tried to report my circumstance with Doctor ******** it just was too late. 3 years I've been waiting-working for the culmination of this issue social-security-disability case to be heard. but I had never spoken to the lawyer, I don't know whether attorney ever read my documents, I sent the memorandum of 600 pgs. via **** CERTIFIED 12-2020 to the Citizen Disability Corp. and the phone agents confirmed their arrival by telephone. However, now since attorney bowed out, I need to know where my documents are, not one of the **** agents can tell me, I've sent a notice to the Attorney ************* to confirm their whereabouts. I cannot hire a new attorney, without my 600 pp Memorandums. Are they on the court Docket? but I have not received my Memorandum in the mail, or any other method, and have no confirmation whether Attorney did send, or that they are on the court file. I took many years to compile these documents since **** and am at a very great loss. The court sent me a letter concerning the attorney exiting the case, but there is no information what documents was were on the case from the attorney for my side of the story. So, I have searched. And it seems my documents have disappeared, with no one to call with this help, or knowledge to find them, I have called the Citizens Disability several times requesting, for this help and I only get them telling me the case has been dropped. I sent my doctors report, and they still have no answered my questions. I sent the court a notice I could not go represent myself because I have no knowledge how to present myself in front of a court in this matter. because I need the help of an Attorney. I am at a great loss, for 600 pages memorandum is not that difficult to lose??? What can I do?

  

  Business Response

  Date: 01/08/2024

  We were unable to reach her after the hearing was scheduled to complete our necessary workup, which is why we withdrew. We have returned all documents, and she is free to obtain other representation in her claim, if she desires. 

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The citizens dusability phones me 3 tines a day using 484 number different phone numbers pop up. I don't want them to contact me. I never asked for them to contact me. I know for a fact *** dies not call you about anything not alone ask citizens disability to phone me. I got the *** determ***tion number about my case that us open . I told them citizens dusability phones me they tell me at the ssa office to hang up on them . Look citizens disability if you don't send me something in writting like the *** office, then your iffuce is a bs scam artist and I will be filing a complaint to ssa. That will be legal complaint. *** told me and I quote "we never call you about your case unless we need additional infornation" plus I know they are remote, not *** call center that is how I know your phonies. I been blocking your calls since you started harassing me . Stop harassing me. Your nkt getting my jnfirnation because I handled it privately eith ssa not you. .

  

  Business Response

  Date: 11/28/2023

  We are sorry for this inconvenience. We have added your phone number to our DNC list. Please note this can take 24-48hrs to take effect.

  Customer Answer

  Date: 11/29/2023

  Dear to whom this concerns

  Thank you for your cooperation. I placed you on the do  not call list. This matter I had to  be address to the BBB because of the amount of times I was phoned.  I do hope you understand why I have filed this complaint against your company. Once again it's closed on my part of this complaint and accepts your response. 

  . Thank you. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing all the leg work and have been taking the paperwork SSDI has needed myself, and I never have heard anything from this company, and the *** himself is supposed to be representing me, and I have considered to call SSDI and have them withdrawn from my case. I have been doing it by myself and I can't trust that anything will get done for my case if I don't do it,they haven't shown me any thing yet.

  

  Business Response

  Date: 11/21/2023

  We are very sorry for this inconvenience. We have gone ahead and closed out your file and we are waiving fees. You should receive a copy within the next **** business days.

   

   

  Thank you

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizens Disability keeps calling me using phone number area codes from where I used to live. They are therefore spoofing me since their business is located in *************. They call every day and their calls have knocked me off of telemedicine sessions. Put me on your do not call list NOW! I pay for telemedicine.

  Customer Answer

  Date: 11/28/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 11/28/2023

  We apologize for this inconvenience. We are adding your number to our DNC list. Please note this can take 24-48hrs to take effect.

  Customer Answer

  Date: 11/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:11/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving multiple calls a day everyday for the past 3 weeks from this company. I keep blocking each number but then ultimately receive several more calls from another number with the same ID of "********************** Dsblty". About a year ago, I had the same issue and had to file a complaint with the *** to stop getting these calls from Citizens Dsblty and here they are again harassing me endlessly.Get the hint! Stop calling me. Never ever contact me again.

  

  Business Response

  Date: 11/13/2023

  We are very sorry for this inconvenience. We have added your number to our DNC list. Please note this can take 24-48hrs to take effect.

   

   

  Thank you!

  Customer Answer

  Date: 11/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:10/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im making a complaint on Mr. *********************** ******** of citizen disability services I had canceled their service because I had done everything I needed to do to get my disability resolved with the Social Security disability benefits by myself and Mr. *********************** ******** had made a report to the ****************************** saying that he was my representative and he was supposed to get a payment stating that he was my representative In which I had done everything myself and I have already stated to Citizens Disability Services that I no longer needed their assistance because I have done it myself and furthermore I feel why I have to pay for something that I did myself so please look into this very important matter because I didnt work all my life for anyone but myself and my family so can you please help me to resolve this issue in a timely manner it will be deeply appreciated thank you so much sincerely **********************************

  

  Business Response

  Date: 11/06/2023

  We apologize for this inconvenience. We have researched your file and have decided to waive fees. You and SSA will be receiving a withdrawal letter in the mail within the next 14 business days. We are very happy you won your claim.

   

   

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business keeps calling me. I applied for SSA I git a advocate I picked she helps me with my paper work and my evaluation from ssa. They keep calling me telling me they are falling on the behalf of ssa. I called ssa and they said that's not true. I told them to stop falling me. I even told them to remove me from their fall list. They call every day for me I keep telling them the dame thing I don't need their help. I got a lady who is helping me with stmr appointments abd my evaks from ssa. I don't wNt their help ir need their help. I never called them they call me.

  

  Business Response

  Date: 10/26/2023

  We are sorry for this inconvenience. We are an advocacy group who help people apply for SSDI we never identify ourselves as Social Security or state that we are working on their behalf. We have added your phone number to our DNC list, please note this can take 24-48hrs to take effect.

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizen disability llc has made numerous attempts by call and email to have them represent me in disability court. I am currently receiving disability and I don't need their company help. Please don't have them represent you in any way it's a scam.

  

  Business Response

  Date: 10/23/2023

  We are sorry for this inconvenience. We are adding your number to our DNC list. Please note this can take 24 48 hrs To take effect.

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get countless spam calls from this company. The amount is excessive and is absolute harassment. I see that there are many complaints of the same from others.

  

  Business Response

  Date: 10/20/2023

  We are very sorry for this inconvenience. We have checked our system and we were unable to locate you, but to be safe we are adding your number to our DNC list. Please note this can take 24-48hrs to take effect.