Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Citizens Disability, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive received TOO MANY calls from this business from SEVERAL different area codes. I want the calls to stop. *** already asked to be placed on the *** list and they keep on calling!!!

  

  Business Response

  Date: 10/19/2023

  We are sorry for this inconvenience. We have checked our system and could not locate you, so I am not sure it is us that is calling. To be safe we are adding your number to our DNC list. This can take up to 24-48hrs to take effect.

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I contracted with Citizens Disability to assist me in applying for disability. I called multiple times for a status. With them telling me that they sent the application through. I spoke to the Social Security Disability Office and was told that the application was saved but never signed or submitted. After 5 months I had to go to the disability office and finish the application and sign it. The point of hiring this company was to have them represent me as I am not mobile. Now a year after the original application (7 months after I submitted it) Social Security is finally starting my medical review. within that year Citizens Disability never contacted me by phone or email, unless I contacted them myself. Today, they contacted me and attempted to push through a conversation about the next steps. When I expressed frustration/concerns about their contractual failures the agent's response was " No we submitted it" and "Oh, let's not point fingers". Calling the *** office liars. Since they weren't listening I asked my daughter to talk to them, who tried to explain the situation and they just kept talking over us. Then they asked what we wanted to do with the account and threatened to cancel the application and that we would have to start the ****************. We told them to close the account and never contact me again.

  

  Business Response

  Date: 10/20/2023

  We apologize for your experience, and do not want any clients to have a bad experience with our advocacy group. We did submit the application and we have confirmation of that from the *** site, and we can provide that to you if you would like a copy. Unfortunately, we are not able to control how quickly *** processes claims, and we understand how frustrating the wait can be while your claim is processed. At no time during the call did the representative threaten to cancel the application. Your daughter noted that you wanted to discontinue our services, and we noted that we would withdraw our representation and you disconnected the call at that time. If you would like to discuss this further, please contact our office. 

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive numerous calls each day. On some occasions, the calls are up to seven back to back, each from a different phone number. I have blocked each one but since they change numbers, it does no good.

  

  Business Response

  Date: 10/19/2023

  We are very sorry for this inconvenience. We are adding your number to our DNC list. This can take 24-48hrs to take effect.

• Initial Complaint

  Date:10/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Citizens Disability to handle my Social Security Disability Claim. I contacted the company many times trying to find out what was happening with my claim, only to be told it takes 6 months or more to be approved or denied. Finally after almost a year, I called Social Security myself and was told they couldn't process the application because it hadn't been signed. So now after a year I'm at **********.I have asked them repeatedly for a contract to what the agreement I had with them, only to be assured they would get it to me in 24 to 48 hours. Last week was the 3rd time, and I have yet to receive anything. I no longer trust this company has my best interest in mind and no longer want to do business with this company. I would cut ties with this business over the phone or through emails, but don't trust them to be ethical or truthful of said dismissal.

  

  Business Response

  Date: 10/12/2023

  We are very sorry for this inconvenience. We have closed out your file and will be sending you and SSA a letter letting you know this is done. You should receive this letter within 7 business days.

• Initial Complaint

  Date:10/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated and frequent spam calls - I am not on disibility, I have not signed up for this service or Opted-In. I have repeatedly asked to be added to the *** list, yet they continue to call from different numbers. I will be seeking legal representation for this ongoing harassment that violates the Telephone Consumer Protection Act.

  

  Business Response

  Date: 10/06/2023

  We are very sorry for this inconvenience. We are adding your number to our DNC list today please note this can take 24-48hrs to take effect.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called these people to leave me alone and to dimiss my case and they wont. How many times do I have to tell them

  

  Business Response

  Date: 10/06/2023

  We are sorry for this inconvenience. We will be closing out your file today and sending a letter to you and SSA withdrawing.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting 10 at least ten spam calls daily from this company from 210 phone numbers. That is a ***********, ** extension. Im not even in ***** anymore and this company says theyre in ********. Its been two weeks with over ten calls on a daily basis from this company looking for a different individual. This makes no sense. Its becoming bothersome and if it continues I will try to get law enforcement involved. I would like for this company to stop contacting me.

  

  Business Response

  Date: 09/29/2023

  We are sorry for this inconvenience. We have added your number to our DNC list this can take up to ***** hrs to take effect.  

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  America's Premier Disability ************** (Mr. ****************************** has contacted me and has misrepresented themselves as being associated with the ******************************* I have recently filed for Social Security Disability Insurance and this company contacted me and said that they were associated with the ************************************** They took all of my information and sent me an email regarding my social security file. I googled their company information and learned that they are not associated with the *** and they are attempting to represent me with my Social Security Claim and I don'[t need their assistant. **************** Disability ************** are contacting me continuously and I have indicated to them that I DO NOT NEED THIER ASSISTANCE. I contacted my *** office and they are aware of this. I would like for them to stop contacting me and do not try to contact the *** on my behalf. It is my understanding that **************** Disability ************** are trying to take money from my claim and any back pay that is due. Please assist me in getting them to understand that I don't need their assistance. Again, when they contacted me a few weeks they indicated that they were with ***. They had all of my information and I did not know that they were not associated with ***. Thanks for your assistance. Respectfully, *****************************

  

  Business Response

  Date: 09/27/2023

  We are sorry for this inconvenience. We Citizens Disability never say we are associated with the *** office. We help people get there benefits from ***. We have closed out your file you and *** will be receiving a letter within 7 business days. We wish you the best on your claim.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizens Disabilty spam calls my phone multiple times a day from several different numbers. I'm not disabled, have never contacted them, and have not consented to receive unsolicited phone calls from them. Appears to be aggressive marketing aimed to spam people.

  

  Business Response

  Date: 09/11/2023

  Dear ****************-

      We are very sorry for this inconvenience. We would like to add your number to our DNC list but you left off a digit to you phone #. If you could please email me at *********************************** with your number I will make sur ethat it is added to our permanent DNC list as soon as possible.

   

  Thank you

  **********;

• Initial Complaint

  Date:09/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed for disability in November 2019 and waited for a response. I received a call from someone claiming to work with Social Security and told me they could help with my case. I agreed to allow them to help me and I never heard from them again. Over the next couple of years I called and called to no avail. I left several messages and never heard anything from anyone at the Company. Forward to early 2023, I finally spoke to someone who informed me that nothing had changed. I continued to call Social Security and finally got through to someone I submitted paperwork, they updated my claim and we had a phone interview. I just recently found out that my claim had been approved but that Citizen's Disability was getting paid 65% of my pay out. I have been charged unfairly for services that they did not perform. I have never signed any paperwork with them and I never spoke to any of their Lawyers in reference to a fee or the services that they were suppose to provide. I did all the work and investigating and submission of forms on my own and I don't understand how they are getting paid for services not provided.

  

  Business Response

  Date: 09/11/2023

  ****************, you first became a client in mid-2022 and during the time that we have represented you we've spoken to you over 20 times, and you've spoken with numerous members of our team regarding your claim. All forms for our representation of you were completed electronically and verified. The fee agreement that you signed is consistent with SSA guidance on such agreements, in that "[t]he fee specified in the agreement does not exceed the lesser of 25 percent of the past-due benefits". Please contact our office directly and we would be happy to send you copies of all of the forms that you signed, including the fee agreement.