Complaints
This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 249 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
UNWANTED, REPEATED SCAM TELEMARKETING CALLS ON AT LEAST A TWICE-DAILY BASIS
Business Response
Date: 08/30/2023
We sorry for this inconvenience. We are adding your number to our DNC today, please note this can take ***** hrs to take effect.Customer Answer
Date: 08/30/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
APOLOGY NOT ACCEPTED - YOUR COMPANY VIOLATED THE *** IN MAKING SCAM TELEMARKETING CALLS TO MY NUMBER WHICH IS LISTED ON THE NATIONAL DO-NOT-CALL REGISTRY! I DEMAND COMPENSATION FOR THE NUMBER OF ILLEGAL CALLS MADE, AND THAT IMMEDIATELY, WITHOUT FAIL AND WITHOUT ANY FURTHER REFUSAL TO COOPERATE, YOU CEASE AND DESIST NOW - I WON'T ACCEPT "***** HOURS"!
I DEMAND YOU GOVERN YOURSELVES ACCORDINGLY!!!!
*********************************
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Business Response
Date: 09/05/2023
We only call consumers that have opted-in for calls from our organization. You requested that we not reach out to you in the future, and we have ensured that you are on our DNC list, so there will be no further outreach.Customer Answer
Date: 09/05/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Response rejected - I NEVER "opted-in" to ANYTHING from you people! These were unwanted calls, and I DEMAND a per-call monetary settlement as restitution for your company having placed illegal telemarketing calls to my phone number. If it takes my referring this matter to the ************************* in my state due to your having broken the law and refusing to cooperate, you leave me no other choice.
It's in your best interests to cooperate completely, WITHOUT any further refusal on your part..
Govern yourselves accordingly,********
Initial Complaint
Date:08/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company called me 14 times back to back. I have asked REPEATEDLY TO BE REMOVED FROM THEIR CALL LIST! Yet they continue to call!Business Response
Date: 08/30/2023
We are sorry for this inconvenience. We are adding you to our DNC list today. Please note this takes ***** hrs to take effect.Initial Complaint
Date:08/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me and call me. I never answer and they call me from different numbers. Sick of them calling me!Business Response
Date: 08/29/2023
We are very sorry for this inconvenience. We are going to add your number to our DNC list today. Please note this can take 24-48hrs to take effect.Customer Answer
Date: 08/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed .There are 2 numbers you have been calling me on. I didn't provide all the calls I have received from you to the BBB....way too many. Other number
************. I will appreciate you never contacting me again. Thank you,
************************;
Initial Complaint
Date:08/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a veteran with disabilities and was contacted by Citizen's Disability. At the time they contacted me I was talking with someone else about applying for social security and did not understand that Citizen's Disability was offering to assist me for a fee. I called them on 8/10/23 and asked for them to cancel my application. I repeated this several times and was placed on hold several times. Finally the person I talked to said someone would call me back and hung up the phone. As of today, no one has called me back. I do not want to be represented by Citizen's Disability.Business Response
Date: 08/17/2023
We are sorry for this inconvenience. We have closed out your file and you should receive a letter within 7 business days.
Thank you
Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Citizens Disability called me today inquiring about if I received disability benefits or not. I continued questioning who and what this company is and why they're inquiring such. Upon doing further research this company has a horrible reputation and have falsely identified themselves as representatives for disability claimants. I have never sought out this company or agreed to any services from this company. I rebuke this company from using my information or attaching themselves to me in any manner. I don't know how they have my information and they would not answer that question on the phone.Business Response
Date: 08/09/2023
We are very sorry for this inconvenience. We have added your phone number to our DNC list. Please note that this can take 24-48hrs to take effect.Customer Answer
Date: 08/09/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I need to know how this company received my contact information and was aware I had applied for disability.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Shayne
Business Response
Date: 09/21/2023
******************, we apologize for any inconvenience. We only contact consumers that provide us with prior express written consent to contact them, which usually comes from a web form. In your case, you provided your information on a rewards website, and opted-in for calls from our office, regarding our services. We understand that you are not interested in our services, and have not associated our company in any way with your disability claim. We have also added you to our internal DNC list permanently, so no future opt-ins will cause any calls to you regarding our services. Again, we apologize for any inconvenience, and wish you the best.Initial Complaint
Date:08/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple calls per day from this scam site. Based in ***** and trying to scam me from multiple fake phone numbers a day. Stop calling me.Business Response
Date: 08/08/2023
We apologize for this inconvenience. We are adding your number to our DNC list today. Please note that this can take 24-48hrs to take effect.Customer Answer
Date: 08/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
Date:08/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Out of the blue began getting numerous calls daily from different numbers for Citizens Disability daily. Blocked them and didnt answer but different numbers showed up. This is harassment and totally unsolicited!Business Response
Date: 08/04/2023
We are very sorry for this inconvenience. We are adding your number to our DNC list today. Please note this can take 24-48hrs to take effect.
Sincerely-
**********;
Initial Complaint
Date:07/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Do not want thia company representing me for my disability claim with social security. Have told them yet they continue to send letters claiming they represent me.Business Response
Date: 07/31/2023
Hi we are very sorry for this inconvenience. Wee have closed out your file and you will be getting a letter in the mail within the next 7 business days.
Sincerely-
**********;
Customer Answer
Date: 08/02/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Until I receive the letter from Citizens Disability that they do not represent me and speak to the ********************** to make sure this has not affected my claim I will not accept this offer.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 08/07/2023
We mailed a withdrawal letter to SSA and the client on 7/31/23. Please call ************ so we can confirm your address. But we did close out your file and we withdrew from your claim.
Sincerely-
**********;
Initial Complaint
Date:07/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not disabled nor do I need any assistance with SSI related maters. I would like to be remove from the call list of this company. Every number I block they continue to call from new numbers.Business Response
Date: 08/14/2023
We are very sorry for this inconvenience. We did DNS you on 7/31 so I am not sure what happened and will look into it.
Thank you
Initial Complaint
Date:07/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are cold calling and wont stop. I have never done business with them and am on the Do Not Call registry.Business Response
Date: 07/24/2023
We are sorry for this inconvenience. We are adding your number to our DNC list, please note this can take 24-48hrs to take effect.
Sincerely-
**********;
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