Complaints

This profile includes complaints for Citizens Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Citizens Disability, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Citizens Disability, LLC

  North Waltham, MA 02451-1470

  
• 

  Citizens Disability, LLC

  PO Box 15023 Worcester, MA 01615-0023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get multiple daily calls from what seems like an endless supply of phone numbers that I keep blocking. They will not stop calling, they will not remove my contact information, and they hang up on me before I can finish asking to be removed. PLEASE MAKE THIS STOP.

  

  Business Response

  Date: 07/12/2023

  We are very sorry for this inconvenience. We are adding your number to our DNC list, please note this can take 24-48hrs to take effect.

   

  Sincerely-

  *****

   

   

  Customer Answer

  Date: 07/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the representative forged answers to my applications and put lies on there that I did not say. He did not ask me all questions and ones he answered for me. He gave me his name and a pphone and ID number. I would like to get my application and information about me removed and revoked. They are not a good company and file put the application wrong so they can get money with appeals. I do not want phone calls or emails from them. I no longer want them to represent me,

  

  Business Response

  Date: 07/12/2023

  We are very sorry for this inconvenience. We are closing out your file asap and putting your number on our DNC list. You will receive a letter in the mail within 7 business days letting you know we withdrew from your claim. 

  Sincerely-

  **********;

   

   

  Customer Answer

  Date: 07/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:07/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizens Disability keeps calling me, from different numbers, seeking me to confirm things that have nothing to do with them. They say they know I am on disability, and they have ways to increase my benefits. I have refused to speak with them, asked them not to call, and have hung up on them several times. They refuse to stop calling me.

  

  Business Response

  Date: 07/10/2023

  We are very sorry for this inconvenience. We are adding your number to our DNC list, please note this can take ***** hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received several phone calls from this company and have blocked every number. I have also asked for my name to be removed from their calling list and still nothing has changed. This needs to stop!!

  

  Business Response

  Date: 07/06/2023

  We are very sorry for this inconvenience. We will be adding your number to our DNC list today please note this can take ***** hrs to take effect.

   

   

  Sincerely-

  **********;

  Customer Answer

  Date: 07/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company (or hired reps of this company based in ***************) call my cell phone that is on the National Do Not Call list, at least 15 times a day from different numbers. I have asked to be removed, I have told them that I am on the Nat'l Do Not Call registry, and they still call with robocalls and spoofed phones numbers. They are causing me mental distress and I want the calls to stop. I have asked the agents I can get thru to, after going round and round with the computer that answers, to remove my name and number from their call list and they refuse to. I want compensation for the mental abuse that this company is doing to me.

  

  Business Response

  Date: 06/21/2023

  Wee are very sorry for this inconvenience. When you called in yesterday ******* did eliminate and put your # on our DNC list. I am also having your number added to our permanent DNC list, please note this can take 24-48hrs to take effect.

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ev Every day I'm getting 2 to 3 phone calls early in the morning late at night and I have asked them repeatedly to take me off their calling list. They will not if I ask them and tell them I'm not interested. They hang up on me. This has been going on for 3 months now if something's got to be done.

  

  Business Response

  Date: 06/14/2023

  We are very sorry for this inconvenience, We are adding your phone # to our DNC list, please note this can take 24-48hrs to take effect.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls continuously day and night from a company they call Citizens Disability.They claim my Social Security is going to be taken away and need to do something right now to not make this happen. I have blocked every number they call from, and I cannot seem to stop it. They keep saying press 1 to be removed from the call list; this is not an option, for I have tried. I am very tired of this for I am disabled, and it is just wrong. Please do whatever you can do to stop this.

  

  Business Response

  Date: 06/14/2023

  We are very sorry for this inconvenience. We are adding your number to our DNC list, please note this takes 24-48hrs to take effect.

   

  Sincerely-

  **********;

• Initial Complaint

  Date:06/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Citizen Disability called me on 6/6/2023 at 3:22 pm, and they said the VA had asked that they contact me and help me file for social security benefits. After speaking with my ** Rep he explained this company is a SCAM! and I have to contact the Social Security Offices to let them know your company plans to file for me, and I have revoked and voided your authority to do so.This company should be ashamed of taking advantage of Veterans

  

  Business Response

  Date: 06/09/2023

  ******************** contacted our office on June 6, 2023, and we discussed filing an application for Social Security disability benefits. Our representative spoke with her for over ************************************************************************************* even imply, that the ** told ** to call her, nor did the representative state or imply that we were associated with any governmental agencies. Based on her complaint, and in an effort to resolve her issue, we have withdrawn as her representative and waived our right to any fees regarding her disability application. 

• Initial Complaint

  Date:05/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business calls me multiple times a day. I block the number, and they call back on another. The business is called .Citizens dsblty

  

  Business Response

  Date: 06/16/2023

  Wee are sorry for this inconvenience. We are adding your number to our DNC list, please note this can take 24-48hrs to take effect.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from the company called citizen disability. I have blocked their calls, they call me from another number this goes on 5 to 6 times a day every day all hours of the day. Each time I block them each time they call me from a different number. I don't know how they got my phone number and I want it to stop.

  

  Business Response

  Date: 05/31/2023

  Dear **************-

       We are very sorry for this inconvenience. I have checked our system and could not locate you. To be safe we are adding your number to our DNC list, please note this can take 24-48hrs to take effect.

   

  Thank you-

  **********;

   

  Customer Answer

  Date: 06/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************