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Business Profile

Collections Agencies

The CCS Companies

Headquarters

BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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The CCS Companies has 5 locations, listed below.

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    Customer Complaints Summary

    • 3,811 total complaints in the last 3 years.
    • 1,104 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

      Business Response

      Date: 06/23/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt which I dont have a contract with collection agency. They did not provide original contract. I demand it be removed from credit report. #******x

      Business Response

      Date: 06/23/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office previously responded to a similar dispute with the consumer directly.

      Customer Answer

      Date: 06/24/2025

      Better Business Bureau:
      I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23366944. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 


      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]




      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.




      FAQ



      Regards,

      Leo




       


       

    • Initial Complaint

      Date:05/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

      Business Response

      Date: 06/23/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT COLLECTION SERV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: *****, **** Amount Disputed: $272, 843

      Business Response

      Date: 06/23/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT COLLECTION SERV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $0

      Business Response

      Date: 06/23/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The reported data contradicts what was provided by the original creditor.

      Business Response

      Date: 06/23/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no debt obligation to the original creditor Geico. This company could not produce a contract with the original creditor or any information regarding the debt when asked.

      Business Response

      Date: 06/23/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Credit Collection Services (CCS) for reporting an unrecognized account (#********) on my credit reports without providing verifiable proof of its legitimacy, despite my formal dispute and demand for validation under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692g(b), and the 2023 **** Judgment against Portfolio ******************* (Case No. 2:23-cv-0110). CCS has failed to provide a signed contract, account statements, or a complete chain of title proving the debts validity, and their continued reporting and communication violate my rights under federal law and Massachusetts Consumer Protection Act, Mass. Gen. **** ch. 93A, 2. I demand immediate removal of this account from my ********************** reports and cessation of all contact, as their actions mirror unlawful practices cited in the **** ruling.

      Business Response

      Date: 06/23/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT COLLECTION SERV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account ******* Amount Disputed: $671

      Business Response

      Date: 06/23/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/21/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and I do not have a contract with CREDIT COLL plus they did not provide me with the original application like I asked.Account *********** Amount Disputed: $269

      Business Response

      Date: 06/23/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    The CCS Companies is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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