We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

The CCS Companies

Headquarters

BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The CCS Companies has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3,803 total complaints in the last 3 years.
    • 1,091 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

      Business Response

      Date: 05/07/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT COLL is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account ******* Amount Disputed: $93

      Business Response

      Date: 05/07/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT COLLECTION SERV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1371 Amount Disputed: $255

      Business Response

      Date: 05/07/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CCS sent me a bill for $203.00 last month. I request the detail for the charge (North Shore Radiological) as I don't remember this hospital. All I need is the service details (or the original bill) they provided. Today CCS sent me another bill with this explaination: "In response to your request for information regarding the original creditor, please note that the current creditor and the original creditor are the same." This is not a reasonable answer to my reasonable question.

      Business Response

      Date: 05/07/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am NOT liable for any debt for ********. I dont have a contract with this CREDIT CONTROL SERVICES *** located at ************************************. They called me without my consent and when asked to provide me the original contract they could not produce it as requested.

      Business Response

      Date: 05/06/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted CREDIT COLLECTIONS again at the beginning of April, 2025 asking for verification of reported data on my credit report. It has been 30 days and have not received any correspondence so I am contacting you to report and seek resolution regarding unauthorized and erroneous entries made by CREDIT COLLETIONS and PROGRESSIVE on my credit report. This situation has arisen following my personal information being compromised due to the widely reported ************ breach.Despite my repeated efforts to resolve this issue directly with the involved creditors, including requests for proof of any alleged contractual obligations, I have received no such documentation that validates their claims. This failure not only disregards the Fair Credit Reporting Act and the Fair Debt Collection Practices Act but also continues to impose unwarranted financial and emotional distress upon me.The inaccuracies on my credit report have not only damaged my credit score but have also caused considerable emotional stress due to the financial uncertainty and misuse of my personal information. Such negligence in handling sensitive personal data and the ensuing unscrupulous collection practices are matters of serious concern.Given these circumstances, I am urging the BBB to intervene on my behalf to rectify these inaccuracies. It is imperative that PROGRESSIVE and CREDIT COLLECTIONS provide proof of debt or immediately cease their reporting of this invalid claim to the credit bureaus.I trust that the BBB will uphold its commitment to protecting consumers like myself from such unjust practices by facilitating a swift correction and ensuring that my consumer rights are not infringed upon.Thank you for your attention to this urgent matter. I look forward to your support in resolving this issue.

      Business Response

      Date: 05/06/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few weeks ago upon reviewing my credit report, I found out that there were accounts there that are not mine, a number of unknown addresses that I never resided, inquiries that I never authorized, and a variations of my name such as OTELUS,********,N, ******** OTRLUS OTELUS, *** OTELUS, ******** ****** OTELUS. I have contacted the creditors to make them aware of this possible identity theft. I also found this account that I believe not mine:Acct name: ********************** COLL (Original Creditor: 06 ALLSTATE PROP CASUALTY CO)acct no. 2318****date opened 10/17/2022 balance $298.00 I am not liable for this debt and I do not have a contract with:Company: CREDIT COLLECTION SERVIC Address: **************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my ********************** report at once. Any questions or concerns I can be reached at **************************************************************** and email at ********.*.********@gmail.com.I need a response from the company.

      Business Response

      Date: 05/06/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

      Customer Answer

      Date: 05/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******** ********

    • Initial Complaint

      Date:05/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Inaccurate listed on my credit report from a 3rd party.

      Business Response

      Date: 05/06/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with PROGRESSIVE, I do not have a contract with CREDIT COLLECTION SERVICES ****************************, they did not provide me with the original contract as requested, I do NOT owe them any money, I am shocked that this is on my credit report, none of that should be on my credit report, it needs to get deleted/removed from all three credit bureaus The account number that I provided below is what is showing up on my credit report under CREDIT COLLECTION SERVICES ****************************, account: ******* NONE OF THIS SHOULD BE ON ANY OF MY CREDIT REPORTS. It needs to be removed from all three credit bureaus **** as its impacting my ability to apply for new credit and it shouldnt be there in the first place, as Ive mentioned in the beginning, I am not liable for this debt with PROGRESSIVE, I do not have a contract with CREDIT COLLECTION SERVICES PO BOX 607 NORWOOD, MA *****, they did not provide me with the original contract as requested,

      Business Response

      Date: 05/06/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:05/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This accounts reporting and associated practices do not meet legal or ethical standards.

      Business Response

      Date: 05/06/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    The CCS Companies is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.