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Business Profile

Collections Agencies

The CCS Companies

Headquarters

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BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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The CCS Companies has 5 locations, listed below.

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    Customer Complaints Summary

    • 3,821 total complaints in the last 3 years.
    • 1,115 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* ******************* and email at [email protected] need a response from the company.

      Business Response

      Date: 05/02/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:04/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***********, I do not have a contract with Credit Collection Serv, they did not provide me with the original contract as i requested.Opened Date: 1/13/2025 Account Number: XXXXXXXX High **********************: $254

      Business Response

      Date: 04/22/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:04/21/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Progressive is original creditor for $1078 on April 15th

      I contacted the company to inquire about a recent debt that had appeared on my credit report. When I asked the representative if a pay-for-delete option was available, I was met with an extremely unprofessional response. The associate rudely asked if I was dumb and stated that such an option was not available. They also remarked that had I not allowed the debt to go into collections, I wouldn't be in this situation. I was simply trying to resolve the matter respectfully, and I found the representatives tone and attitude completely unacceptable.

      Business Response

      Date: 05/06/2025

      This office confirms receipt of the inquiry submitted by the consumer. Please note that we have reviewed the information provided by the consumer and the consumer is mistaken as to the accuracy of the details provided. Thank you.

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT CONTROL SERVICE is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 2395 Amount Disputed: $638

      Business Response

      Date: 04/22/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This letter is a formal dispute of an account reported by ********************, dated 3/1/2021, account number ********, with **************************** as the original creditor.I have been a victim of identity theft. I reported this to ***************** and included the official report and documents.I am not liable for this debt with ***************************. I do not have a contract with CREDIT COLLECTION SERV, and no such document has been provided.

      Business Response

      Date: 04/22/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:04/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A FCRA violation refers to a violation of the Fair Credit Reporting Act (FCRA), which is a federal law that regulates the collection, dissemination, and use of consumer credit information. Federal law requires that consumer reporting agencies (****) follow reasonable procedures to ensure 100% accuracy of the information contained in their credit reports. If a consumer suffers damages as a result of a **** violation they may be entitled to bring a private lawsuit against the *** and recover actual damages, statutory damages, and attorney's fees. These accounts listed on my letter is not 100% correct and i demand them to be investigated completely.

      Business Response

      Date: 04/22/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The CCS Companies have falsely reported on my credit report a collections account that is negatively affecting my credit report. I do not have a contract with CCS Companies, and I do not have a contract with *************************************** I do not have a balance owed with this company and this debt is not mine. I would like this resolved immediately and removed from my credit report and closed as this was a fraudulent charge placed on my name and my social security number.

      Business Response

      Date: 04/22/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT COLL is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******** Amount Disputed: $202

      Business Response

      Date: 04/18/2025

      We are in receipt of the complaint from ******* ********, forwarded to our office through the portal on April 17, 2025. This complaint should have been directed to Credit COLL. Credit Control, LLC, has no affiliation with Credit COLL.

      Please remove this complaint from our record.

      Business Response

      Date: 05/02/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:04/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      feb 2025 i sent credit collection a cease and desist letter and a debt validation letter. They sent me a letter back stating that the debt is valid. I DONT HAVE NOR SIGNED A CONTRACT WITH CREDIT COLLECTION SERVICES. This is a violation of the ****** my next step is to file a lawsuit or get this handled with a deletion of this inaccurate account on my report. please remove and deleted from my report. Thanks in advance

      Business Response

      Date: 04/22/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office previously responded to a similar dispute with the consumer directly.

    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incorrect debt collection. EZ Pass account is in good standing.

      Business Response

      Date: 04/22/2025

      This office confirms receipt of the dispute submitted by the consumer. Please note that our office will respond to this dispute with the consumer directly.

    The CCS Companies is BBB Accredited.

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