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Business Profile

Collections Agencies

The CCS Companies

Headquarters

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BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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The CCS Companies has 5 locations, listed below.

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    Customer Complaints Summary

    • 3,817 total complaints in the last 3 years.
    • 1,116 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing a collection account reported by Credit Collection Services in the amount of $209, allegedly owed to ****************. I have never had an account or insurance policy with ******, and I never received any prior notice of this debt from CCS before it appeared on my credit report.I believe this may be the result of identity theft or a reporting error. I requested verification, but have not received any documentation proving this debt is valid or that I am legally responsible. Their continued reporting may violate the Fair Credit Reporting Act (FCRA 15 USC 1681i, 1681s-2(b)) and the Fair Debt Collection Practices Act (FDCPA 15 USC 1692g).I am requesting immediate deletion of this account from all consumer credit reports and a full cease of any collection activity unless valid documentation is provided.

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why The CCS Companies is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1487 Amount Disputed: $862

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **************************** and I do not have a contract with CREDIT CONTROL SERVICE plus they did not provide me with the original application like I asked. Account No: ******** Amount Disputed: $1,118

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing in response to a collection notice found on my credit report regarding an alleged debt from your agency. Pursuant to the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692g, I am formally requesting validation of this debt.Please provide the following information:1.The name and address of the original creditor;2.The amount of the alleged debt, including a breakdown of interest, fees, and other charges;3.Documentation proving that I am legally obligated to pay this debt;4.Proof that you are licensed to collect debts in my state;5.A copy of the original signed agreement or contract (if applicable).Under federal law, you must cease collection activity, including reporting this debt to credit bureaus, until you have provided proper validation. If you cannot verify the debt, you must stop collection efforts and request removal from all credit reporting agencies.Please respond to this request in writing. This letter is not an acknowledgment of the debt, and any attempt to collect a debt without validation is a violation of federal law.COLLECTION AC**UNT:EXPERIAN:Creditors Name: 06 GEI** CHOICE ** Account Number: 1072****Date Reported: 06/10/2025 Date Opened: 08/01/2024 Balance: $390.00 EQUIFAX:Creditors Name: 06 GEI** CHOICE ** Account Number: 1072****Date Reported: 06/01/2025 Date Opened: 08/01/2024 Balance: $390.00 TRANSUNION:Creditors Name: 06 GEI** CHOICE ** Account Number: 1072****Date Reported: 05/27/2025 Date Opened: 08/06/2024 Balance: $390.00

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why The CCS Companies is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1377 Amount Disputed: $668

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** IN., I do not have a contract with CREDIT COLLECTION SERV , they did not provide me with the original contract as i requested.Opened date : 2/1/2024Account number : 852957XHigh credit : $1,001.00 Correction to my credit report. I demand this account be removed from mycreditreport

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the **** Consumer Access website to verify whether Credit Collection Services is licensed to operate in my state before attempting to negotiate a payment arrangement with them. Upon review, I noticed that they are not licensed to operate in the state of *******, where I ********* concerned about the legality of their collection efforts and would like clarification on whether they are permitted to collect debts in ******* without a proper license. Under the Fair ********************** Reporting Act (FCRA), debt collectors are required to furnish information that is accurate, verifiable, and in compliance with both federal and state laws. If Credit Collection Services is not licensed in *******, their collection and reporting practices may be in violation of the **** and state regulations.I am requesting that all three accountsAccount Numbers: ******XX, ******X, and 952515XXreported by Credit Collection Services be deleted from all three credit bureaus (Equifax, Experian, and TransUnion). Upon reviewing the **** Consumer Access website, I found that Credit Collection Services is not licensed to operate in the state of *******, where I reside.Under the Fair Credit Reporting Act (FCRA), all information furnished to the credit bureaus must be accurate, verifiable, and legally compliant. Since this company is not licensed to collect debts in *******, I believe their reporting constitutes a violation of the ****, as well as state collection laws. Therefore, I am formally requesting the deletion of these accounts from my ********************** reports.

      Business Response

      Date: 06/25/2025

      As a preliminary matter, please note that Florida does not use NMLS to license debt collectors. Therefore, our company's Florida license is not listed on the NMLS system. With that said, please be assured that our company is licensed in the State of Florida. Thank you.

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT COLLECTION SERV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $257

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    The CCS Companies is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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