Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Collections Agencies

The CCS Companies

Headquarters

Complaints

This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The CCS Companies has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 3,817 total complaints in the last 3 years.
    • 1,116 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT COLLECTION SERV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1200 Amount Disputed: $222

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.
    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT COLLECTION SERV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1099 Amount Disputed: $138

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.
    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      VALIDATION AND CEASE AND DESIST Collection Agency Name: Credit Collection Services Account ************** Name: ******* ***** Address: **************************************** I recently received a debt collection notice from your office for the above four accounts. I am writing to verify that you have contacted the correct individual and to request that you provide documentation confirming this. Please supply me with a copy of any contract or agreement signed with your company or the original *************************** accordance with the Fair Debt Collection Practices Act, I request the following information:The name and address of the original creditor and the current creditor.Verification of the debt amount you are seeking to collect, including evidence that a physically signed contract exists creating the amount you claim is owed.Documentation of all assignments showing the transfer of the debt from the original creditor to the current creditor.Proof that original creditor securitized the debt.Documentation showing the assignments of the debt from the original creditor to the secured trust and then back to the original creditor.Please cease and desist from collecting on this debt until you have provided validation of the debt.Additionally, I request that you do not access my credit report or report anything to my credit bureaus. I dispute the validity of this debt entirely, and this dispute should be reflected on my credit report if you have already reported this ******* legal accordance with the following laws: 15USC1681C-2 15USC1692 15USC1681EB Permissible Purpose Please state your permissible purpose for accessing my credit information. I dispute your right to do so.Notification to Other Collectors I dispute that I owe this debt to you. Should you transfer this debt to another collector, please inform them of my dispute regarding the validity of this debt; and my expectation of your swift action in removing this from my credit report.

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.
    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT COLL is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******* Amount Disputed: $78

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.
    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RE: CREDIT CONTROL SERVICE DEMAND FOR DELETION Account #: *************This is a formal dispute and demand for the immediate deletion of the Credit Control Service account from my ********************** file due to factual inaccuracies, reporting violations, and circumstances beyond my control tied to a totaled vehicle and canceled insurance.- The Unpaid balance reported as a loss by credit grantor comment lacks substantiation and violates FCRA 1681s-2(a).3. Debt Origin and Dispute Totaled Vehicle & Insurance Cancellation:- This alleged debt stems from insurance cancellation due to my vehicle being totaled in an accident.- ********** or product was rendered beyond the insurance term, and I never received or benefited from any continued coverage.- This is a non-consensual debt, and reporting it as a collection is a violation of FCRA, FDCPA, and possibly UDAAP.4. Improper Collection Reporting by Collection Agency:- This tradeline is being reported by a collection agency (Credit Control Service), not the original creditor.- No proper debt validation was provided under FDCPA 809, and no original documentation has been sent to verify the legitimacy of the debt.- Reporting a disputed and unvalidated account as a ********************** is misleading,abusive, and a violation of both FDCPA and ******* legal agreement of refinancing has occurred even though it is noted in credit report, and this terminology misrepresents the nature of the account.Grounds for Deletion:- FCRA 1681e(b): Accuracy of information - FCRA 1681s-2(b): Duty to correct and delete inaccurate or unverifiable data - FDCPA: False representation of debt status and deceptive collection practices - UDAAP (Unfair, Deceptive, Abusive Acts or Practices)Formal Demand:You are hereby directed to:1. Immediately DELETE this tradeline from my credit report.2. Cease and desist any further reporting of this alleged debt.3. Provide me with written confirmation of this deletion within 15 calendar days.

      Business Response

      Date: 06/19/2025

      We are in receipt
      of the complaint from Pauline Ledezma, forwarded to our office through the
      portal on June 19, 2025. This complaint should have been directed at Credit Control Services.
      Credit Control LLC has no affiliation with Credit Control Services, despite any
      similarity in our business names.

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.
    • Initial Complaint

      Date:06/19/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******************, I do not have a contract with CREDIT COLLECTION SERV, they did not provide me with the original contract as i ************** Date: 12/1/2023Account Number: *******

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.
    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why Credit Collection Services is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof? Account No: *********** Amount Disputed: $20,600.31

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the responsible party. Please note that our office
      will respond to this dispute with the responsible party directly.
    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The details reported for this debt are incorrect and cannot be substantiated.

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.
    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why The CCS Companies is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 7403 Amount Disputed: $0
    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ALLSTATE INDEMNITY COMPANY, I do not have a contract with CREDIT CONTROL SERVICE, they did not provide me with the original contract as i ************** date : 8/23/2023Account number :237474XXHigh credit : $2,130.00 Correction to my credit report. I demand this account be removed from mycreditreport

      Business Response

      Date: 06/17/2025

      This complaint should have been directed to Credit Control Services. Credit
      Control, LLC, does not collect on accounts for AllState Indemnity Company and has no affiliation with Credit
      Control Services, despite any similarity in our business names.

      Please
      remove this complaint from our record.

      Business Response

      Date: 06/24/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.