Complaints

This profile includes complaints for Breezeline's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Breezeline

  2 Batterymarch Park Ste 205 Quincy, MA 02169-7484

• 

  Breezeline

  43920 Airport View Dr Hollywood, MD 20636-3105

• 

  Breezeline

  7887 E Belleview Ave Ste 1000 Englewood, CO 80111-6007

• 

  Atlantic Broadband (CT), LLC

  61 Myrock Ave Waterford, CT 06385

• 

  Atlantic Broadband (CT), LLC

  221 Norwich Rd Plainfield, CT 06374

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had daily interruptions on my internet service. Our cable went out and they said the box we rent from them was obsolete, yet they didnt contact us to let us know, nor did they send a replacement. When trying to contact customer suppoert, I was place on hold for 2 hrs. I was then told to call customer retention when they opened at 8 am. When i called I was again placed on hold for a ridiculously long period. When my call was finally answered they told me their customer retention line had a long waiting time. I said I would wait. I was then told that customer retention would not speak to me until the service tech came to replace my boxes (which would be 3 days later and on a Saturday); however, their office would be closed by the time the tech would come. I was getting the run around. I pay an exorbitant amount of money for their service, yet there is no management contact information so you can register a formal complaint. I have never experienced such bad customer service ever. They are taking my money, but not following through on providing the services that I have paid for

  Business Response

  Date: 06/05/2025

  Attempts to contact Ms. ******* on two separate occasions have been unsuccessful. I have provided my direct contact number should he need further assistance. Thank you.

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have not received any communication regarding this issue either by phone, email, or letter to date.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***** *******

   

   

  Business Response

  Date: 06/20/2025

  Thank you for allowing us the opportunity to review and address your concerns. While we have made significant progress, we will continue to work and follow up in the immediate future to insure customer satisfaction. Thank you.
  
  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Individuals need to know how this company does business. I discontinued service with them at the end of May and they stated that I had 30 days to return the equipment. It had not been close to the 30 days when they took the full amount out of my account for the equipment. I called over and over. One representative by the name of ****** told me that he would be watching my account and as soon as the pending payment went through, he would refund it back. It went through and I called them today. Every representative argued with me. The final supervisor named magclem even told me the customer isnt always right. He refused to credit my account even though it had not been 30 days and the equipment was on its way. Their customer service is slow and unprofessional. I feel that they should be giving me the full refund instantly because they are not following their own guidelines and even on the day of this report, it has not been 30 days.

  Business Response

  Date: 06/09/2025

  Thank you for allowing us the opportunity to review and address your concerns. Thank you.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  wire has been blocking drive way for 3 days and they keep telling me their fixing it.

  Business Response

  Date: 05/29/2025

  The telephone number provided by Mr. ******* is incomplete. We are unable to contact him at this time.

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment for ~1.5 years in *********************** in ************** ** between Sept 2023 to Feb 2024. The apartment complex at the time included Breezeline internet as part of the rent and at move in, the apartment already had a cable modem/router in the unit. I was able to increase the internet speed by paying $5 a month directly to Breezeline, so I opted into that and created an account with them. When it was time to move out of the apartment (I actually moved out in Jan 2024), I called Breezeline and also Abberly Crest and inquired what I should do with the cable modem/router. I was instructed to leave the equipment behind in the apartment. I was also told by Abberly Crest that they were planning to upgrade all of the equipment in the near future. In March 2025 - more than a year after I moved out of the apartment - Breezeline sent me a bill for $169.28. The charges originated from my not having returned the modem/router though I had done what they instructed me to do at move out. Obviously given the passage of time, I really have no way of locating the modem that I'd left behind in my former apartment. Over the last several months, I have spent countless hours talking with the manager of Abberly Crest and customer service **** at **********************. The manager at Abberly Crest (***) has told me the equipment was pretty much all thrown out when they replaced it all and Breezeline had never expressed any interest in it. The Breezeline customer service **** continuously failed to understand my issue with how this whole situation played out. If my equipment was not returned properly, why did they wait over a year before contacting me? I also do not understand why it is just my router they are concerned with since it sounds like most other equipment in use back in early 2024 was thrown out. To avoid negative credit reporting, I paid the bill on 25 May 2025. I would like a refund.

  Business Response

  Date: 05/29/2025

  Attempts to contact Mr. ********* on two separate occasions have been unsuccessful. I have provided my direct contact number should he need further assistance. Thank you.

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues in reference to complaint # ********. I have tried multiple times to return the calls made by Breezeline but have not been able to contact anyone to resolve this issue. Each time I call I am routed directly to a voicemail and am unable to speak to anyone. I am still looking to get a refund for the charges. Breezeline is welcome to contact me via other channels to include my email which they have since they have repeatedly emailed me statements including the one for $170 that I eventually paid when unable to have it cleared. However, I imagine they won't do this as they remain a dishonest business and probably wish to continue to delay resolution and avoid any record of how they continue to mistreat me as one of their former costumers.

  Regards,

  *****

   

   

  Business Response

  Date: 06/12/2025

  Thank you for allowing us the opportunity to review and address your concerns. Mr. ********* is aware that the refund is in process and could be 4-6 weeks and was given an option to reverse his recent payment. Thank you.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We can cancelled Breezeline and returned the equipment we have, but they are stating they shipped us a couple of (pucks) that we never received and are now trying to charge us for it with our last payment. I've explained multiple times we never received anything like that and why would we keep it if we did - it would do us no good with our new service provider. They will not take those charges off our last bill and I told them I would dispute with our bank if they did overcharge us for equipment we did not receive. Their customer service is horrible and they way they treat their customers is horrible. I am not paying for equipment I never received and they do not seem to care, or willing to resolve the issue.

  Business Response

  Date: 05/27/2025

  Thank you for allowing us the opportunity to review and address your concerns. Thank you
  
  

  Customer Answer

  Date: 05/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Internet provider is included in my lease obviously theres still a cost associated with it, but I dont have a choice of other Internet providers because this is the only provider that is hooked up to my building. I have lived here since March 2025 and have been using breeze line since then. There are almost daily outages for the Internet service, especially consistently the last two weeks for several hours. They have no reasoning as to why **** going down and anytime I contact customer support. They just say oh we see you have a connection, even if I do not and then that theres nothing they can do, but it shows that I have Internet. Even though when you search outages on their webpage, it very clearly shows that my area is in an outage. This is entirely unacceptable. I work from home. My job requires the Internet, so its actually affecting my income and my life and I have no-other options to purchase the services from other companies.

  Business Response

  Date: 05/30/2025

  Attempts to contact Ms. ******* on two separate occasions have been unsuccessful. I have provided my direct contact number should she need further assistance. Thank you.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding account # ******************/**/**: I received an email from Breezeline claiming that since I have not logged in recently my account would be deleted on 6/30/25.Their claim is a false statement. I logged in 2/28/25 to inquire about the current plan and speed. All the answers given during that chat session with ****** the Ugandan communist offshore banker and ***** the BolsheviKurkul tooth puller were vague at best. Further, the information supplied within the account is insufficient to make informed ************ is not a standard practice to close an account after only four months of inactivity.There are other problems, such as the incident on 10/3/24 when two men holding coaxial cables approached my door without warning at dusk in an unmarked silver SUV. I had to call to speak to a woman with badly broken English who gave a doubtful reply that the two technicians were sent out to test internet speed. Next day another tech installed an ineffective ground ******* my service area Breezeline has a cable broadband monopoly guilty of misapplying their privilege of limited competition. There were six extensive internet outages since August of 2024. If they would quit terminating my online accounts, forcing me to acquire a new .net address every few years, I might be able to keep more detailed records and compare the staggering price increase of $30 per month extra after Cogeco spliced with Atlantic Broadband in ******* prevent the ******************************** Cogeco from concealing gouging or other malignant activities committed during their would-be conquest of the ** as they collaborate with high-ranking traitors in the government, please confirm that my account stays open and active so I can continue to monitor billing and payment information.This complaint was posted on BBB to dissuade Cogeco from financially slaughtering or otherwise plundering involuntarily loyal customers in the ***Very truly yours,***** *****

  Business Response

  Date: 05/23/2025

  Thank you for allowing us the opportunity to review and address your concerns. Thank
  you
  

  Customer Answer

  Date: 05/25/2025

  Further attempts to migrate the *** to a platform fit only for blackmail with allusions to harm if I dont comply, are to be collected and published in complaints.
  
  Very truly yours,
  ***** *****
  
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/7/25 I made a manual payment of $39.06 to breezeline as my autopayment had declined a few hours earlier. On 4/11/25 breezeline pulled an automatic payment from my account. I did not think much of it and assumed I would just have a credit on my account. On 5/2/25 I was charged a $30 "retry fee" that i took as my late fee from the declined payment. on 5/5/25 I was charged for another months bill of $39.06. I contacted breezeline then on 5/5/25 was then informed that when i moved in october 2024 and had my service address changed i received a new account and my manual payment was made on the closed account that i did not even know existed. I was told on 4/18/25 that a refund was processed and pending, that it would take 10 business days to clear and return to my account. On 5/14/25 I contacted breezeline again to find out what was going on with my refund from the account that was closed. I was told they would escalate the case because they were not sure my ticket number is ******* and it would be resolved in 2-4 business days. I was asked if i would like a check mailed to me if needed be and i stated no i would like my account credited. I do not trust them to send me a check at this point. I made it clear i would like a call back with a resolution. I have not heard anything back from them. At this point of all this waiting i feel as though my $30 "retry fee" should be returned as well. They would not had to retry if i was informed of the new account. I was only asking for the payment i made but this is ridiculous at this point.

  Business Response

  Date: 06/02/2025

  I reached a mutual resolution with Ms. ***** This issue has been resolved. Thank you
  

  Customer Answer

  Date: 06/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 05/05/2025 i returned equipment to ********* in *******,**. i obtained a receipt and was to by the cashier that my $270.00 would be put back on my card in 3 to 5 days. on the 6th day i called to see where my money was and was told that the request was never subbmitted. that guy i talked to said he put it through and it would be back on my credit card in 2 to 3 days.. i waited till the 4th dayand checked the was nothing on my card as a refund from breezeline. so i called again, told the woman on the other line what was going oni told i wanted my money back on my card imeaditly. she put my on hold for about *************************************************************** on hold again,came back on and told me that check would be issued and mailed to me in 4 to 6 weeks. im disabled and on ssi @ $970 a month. its already been 2 weeks now that ive been wating for my money. #1 i was told be 3 diffrent people that the refund would be put back on my card. then was told be the same women and her supervisor that there not putting it on my card that i would receive a check in 4 to 6 weeks. i said i cant wait a total of 8 weeks for a check. they removed the money from my card in 30 sec. i want it put back on the card it was removed from. i was told no then. breezeline lied to me 4 different times by 4 dirrerent people. how is it that they can hold someones money for 2 plus months??? i have other bills that were supposed to be paid with that money. they have put me in a finanical hurting because of there lies and deseption. they should not be allowed by law to hold someones money for 2 plus months and lie about the refund.. all calls were recorded by them if the BBB needs to review them. i would like my $270.00 refuned imeaditily to the credit card they pulled it from.. please. thank you, ****** j. *****.

  Business Response

  Date: 05/30/2025

  Thank you for allowing us the opportunity to review and address your concerns. Thank you
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breezeline acct.was closed 2/2025. Returned equipment, which was the home network modem. That was the only equipment we had. Breezeline is billing us for Wi-Fi extenders they claimed to have sent 3/2022. We do not , nor ever had these extenders. Representative at Breezeline states she attempted to generate an investigation ***ort, but the system would not allow her to. The system ***orted "error" as there was a document stating that equipment was sent. The *** couldn't provide a receipt for the extenders. We are being falsely charged, and do not owe Breezeline for equipment we never had!

  Business Response

  Date: 05/22/2025

  I reached a mutual resolution with Mrs. *********** This issue has been resolved. Thank you.