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Business Profile

Cable TVs

Breezeline

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Important information

  • Customer Complaint:
    BBB with the use of artificial intelligence, analyzed the complaints on 6/26/2024

    BBB shared the findings and recommendations with Breezeline.


    The findings appeared to show:
    Frustration: Many customers express frustration with recurring technical issues and the need for repeated repairs.
    Dissatisfaction: There's a general sense of dissatisfaction with customer service quality and response times.

    Confusion: Billing issues suggest customers are often confused about charges or feel they're being overcharged.

    Inconvenience: Service interruptions and long wait times for repairs are causing significant inconvenience to customers.


    As of July 29, 2025 Breezeline has not provided BBB with a response. 


Complaints

This profile includes complaints for Breezeline's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Breezeline has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 866 total complaints in the last 3 years.
    • 223 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Internet provider is included in my lease obviously theres still a cost associated with it, but I dont have a choice of other Internet providers because this is the only provider that is hooked up to my building. I have lived here since March 2025 and have been using breeze line since then. There are almost daily outages for the Internet service, especially consistently the last two weeks for several hours. They have no reasoning as to why **** going down and anytime I contact customer support. They just say oh we see you have a connection, even if I do not and then that theres nothing they can do, but it shows that I have Internet. Even though when you search outages on their webpage, it very clearly shows that my area is in an outage. This is entirely unacceptable. I work from home. My job requires the Internet, so its actually affecting my income and my life and I have no-other options to purchase the services from other companies.

      Business Response

      Date: 05/30/2025

      Attempts to contact Ms. ******* on two separate occasions have been unsuccessful. I have provided my direct contact number should she need further assistance. Thank you.

    • Initial Complaint

      Date:05/21/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding account # ******************/**/**: I received an email from Breezeline claiming that since I have not logged in recently my account would be deleted on 6/30/25.Their claim is a false statement. I logged in 2/28/25 to inquire about the current plan and speed. All the answers given during that chat session with ****** the Ugandan communist offshore banker and ***** the BolsheviKurkul tooth puller were vague at best. Further, the information supplied within the account is insufficient to make informed ************ is not a standard practice to close an account after only four months of inactivity.There are other problems, such as the incident on 10/3/24 when two men holding coaxial cables approached my door without warning at dusk in an unmarked silver SUV. I had to call to speak to a woman with badly broken English who gave a doubtful reply that the two technicians were sent out to test internet speed. Next day another tech installed an ineffective ground ******* my service area Breezeline has a cable broadband monopoly guilty of misapplying their privilege of limited competition. There were six extensive internet outages since August of 2024. If they would quit terminating my online accounts, forcing me to acquire a new .net address every few years, I might be able to keep more detailed records and compare the staggering price increase of $30 per month extra after Cogeco spliced with Atlantic Broadband in ******* prevent the ******************************** Cogeco from concealing gouging or other malignant activities committed during their would-be conquest of the ** as they collaborate with high-ranking traitors in the government, please confirm that my account stays open and active so I can continue to monitor billing and payment information.This complaint was posted on BBB to dissuade Cogeco from financially slaughtering or otherwise plundering involuntarily loyal customers in the ***Very truly yours,***** *****

      Business Response

      Date: 05/23/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank
      you

      Customer Answer

      Date: 05/25/2025

      Further attempts to migrate the *** to a platform fit only for blackmail with allusions to harm if I dont comply, are to be collected and published in complaints.

      Very truly yours,
      ***** *****


    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/7/25 I made a manual payment of $39.06 to breezeline as my autopayment had declined a few hours earlier. On 4/11/25 breezeline pulled an automatic payment from my account. I did not think much of it and assumed I would just have a credit on my account. On 5/2/25 I was charged a $30 "retry fee" that i took as my late fee from the declined payment. on 5/5/25 I was charged for another months bill of $39.06. I contacted breezeline then on 5/5/25 was then informed that when i moved in october 2024 and had my service address changed i received a new account and my manual payment was made on the closed account that i did not even know existed. I was told on 4/18/25 that a refund was processed and pending, that it would take 10 business days to clear and return to my account. On 5/14/25 I contacted breezeline again to find out what was going on with my refund from the account that was closed. I was told they would escalate the case because they were not sure my ticket number is ******* and it would be resolved in 2-4 business days. I was asked if i would like a check mailed to me if needed be and i stated no i would like my account credited. I do not trust them to send me a check at this point. I made it clear i would like a call back with a resolution. I have not heard anything back from them. At this point of all this waiting i feel as though my $30 "retry fee" should be returned as well. They would not had to retry if i was informed of the new account. I was only asking for the payment i made but this is ridiculous at this point.

      Business Response

      Date: 06/02/2025

      I reached a mutual resolution with Ms. ***** This issue has been resolved. Thank you

      Customer Answer

      Date: 06/10/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ****

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 05/05/2025 i returned equipment to ********* in *******,**. i obtained a receipt and was to by the cashier that my $270.00 would be put back on my card in 3 to 5 days. on the 6th day i called to see where my money was and was told that the request was never subbmitted. that guy i talked to said he put it through and it would be back on my credit card in 2 to 3 days.. i waited till the 4th dayand checked the was nothing on my card as a refund from breezeline. so i called again, told the woman on the other line what was going oni told i wanted my money back on my card imeaditly. she put my on hold for about *************************************************************** on hold again,came back on and told me that check would be issued and mailed to me in 4 to 6 weeks. im disabled and on ssi @ $970 a month. its already been 2 weeks now that ive been wating for my money. #1 i was told be 3 diffrent people that the refund would be put back on my card. then was told be the same women and her supervisor that there not putting it on my card that i would receive a check in 4 to 6 weeks. i said i cant wait a total of 8 weeks for a check. they removed the money from my card in 30 sec. i want it put back on the card it was removed from. i was told no then. breezeline lied to me 4 different times by 4 dirrerent people. how is it that they can hold someones money for 2 plus months??? i have other bills that were supposed to be paid with that money. they have put me in a finanical hurting because of there lies and deseption. they should not be allowed by law to hold someones money for 2 plus months and lie about the refund.. all calls were recorded by them if the BBB needs to review them. i would like my $270.00 refuned imeaditily to the credit card they pulled it from.. please. thank you, ****** j. *****.

      Business Response

      Date: 05/30/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you

    • Initial Complaint

      Date:05/20/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Breezeline acct.was closed 2/2025. Returned equipment, which was the home network modem. That was the only equipment we had. Breezeline is billing us for Wi-Fi extenders they claimed to have sent 3/2022. We do not , nor ever had these extenders. Representative at Breezeline states she attempted to generate an investigation ***ort, but the system would not allow her to. The system ***orted "error" as there was a document stating that equipment was sent. The *** couldn't provide a receipt for the extenders. We are being falsely charged, and do not owe Breezeline for equipment we never had!

      Business Response

      Date: 05/22/2025

      I reached a mutual resolution with Mrs. *********** This issue has been resolved. Thank you.

    • Initial Complaint

      Date:05/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On dec 2025 I signed up for internet and phone service that had a $300 gift card inclusion. The person that enlisted me verified the gift card and said I would receive it after 3 months. I waited 4 months and never got it so I called. I was directed to their gift card **** and they verified I earned it and they would get back. They never did so I chatted with a customer support agent and was redirected to that same ****. she then said I must text the rewards **** and explain the situation. I did this and no response back again. Obviously I am getting no where fast and cannot get anybody to respond. Their answer is simply no answer.

      Business Response

      Date: 05/20/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you.

    • Initial Complaint

      Date:05/19/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used to live in a building that uses breeze line as they are Internet TV provider. I have since moved to an assisted living and canceled Service. I was told that they were five pieces of equipment I needed to return. I only know of 4.. I returned the four pieces and received a confirmation email May 18, 2025. I called on May 18 to confirm that they received the equipment and that my account was closed and there would be no further charges. was told that I was missing two extenders and would be charged over $220. explained that I only had four pieces of equipment and I did not have the extender. They kept telling me that last year or someone came in and installed the extender. I am an 85-year-old woman and a nursing facility now. I explained to them that I am not senile and I know the equipment that i had. The manager ****** insisted that I had the two extenders and that I was being charged regardless. I feel I am being taken advantage of I am an 85-year-old woman. I should not be charged for this equipment because I never had it. I feel That there records are incorrect from the beginning, and that I was being charged for two extenders that I never had.

      Business Response

      Date: 05/20/2025

      I reached a mutual resolution with Ms.*********.   This issue has been resolved. Thank you

      Customer Answer

      Date: 05/20/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *********

    • Initial Complaint

      Date:05/19/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately, I have had breeze line for about a year and a half. Theres not been one single week without interruption. They make it so youcant speak with anybody. Im tired of the runaround and not having service that Im paying for. They will not answer the phone nor will they any messages. I want to be reimbursed for the entire time. Ive had freeze line. Im just over having no coverage yet still allow me to pay a bill every month.

      Business Response

      Date: 05/27/2025

      Attempts to contact Mr. ***** on two separate occasions have been unsuccessful. I have provided my direct contact number should he need further assistance. Thank you.

    • Initial Complaint

      Date:05/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a scheduled payment for $123.48 on 5-11-25 that was unsuccessful. I got online on 5-14-25, and the pending payment was NOT on my account. I made a payment for $150.00. I scheduled a payment for $116.96 for 6-14-25. Last night, even though I had a payment already made for the $150.00, Breezeline charged my account the $123.48. (Again, my balance isnt even that much). And, even though it never shouldve been charged, my account hasnt been credited for the extra payment! I contacted customer service. I told them to cancel the pending payment or I would cancel my service. We have had MULTIPLE issues with payments and the system. They declined and told me call after the payment clears. This is unacceptable. They clearly didnt care about looking for options to assist or that I intended to cancel service. I wasnt this payment canceled immediately. I also want to be contacted to discuss all issues with our account.

      Business Response

      Date: 05/19/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you

    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am making a complaint regarding how Breezeline handled the return of my internet equipment. I cancelled my internet service at ***************************************** effective 1/31/2025. On February 2nd I received a mailing label, dropped my package with my modem / router combo device in at a provider and with **** tracking number **********************, confirmed that my items were returned to breezeline on February 8th. My March bill from Breezeline had $0 balance. I did not receive an April bill at all nor was a statement generated in the online portal. On May 13th, I received an email from Breezeline's collections agency: ****************** asking me to return my equipment. I called Universal Fidelity to tell them I did return the equipment and they told me to call Breezeline.I called Breezeline and the agent told me my account showed a zero balance and that I didn't owe. When I told her I was pretty sure she's wrong and that it seems like there was a 2nd piece of equipment that wasn't returned and that all I wanted to do was pay what was owed, she stopped talking and I waited opposite silence for approximately 5 minutes before hanging up.I am concerned that my credit will be negatively impacted by the collections agency when Breezeline never communicated with me that I had any equipment missing or an amount due prior to the outreach by the collections agency.

      Business Response

      Date: 05/16/2025

      Thank you for allowing us the opportunity to review and address your concerns. Thank you.

      Customer Answer

      Date: 05/19/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ******

    Breezeline is NOT a BBB Accredited Business.

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