Business Profile
Wheelchairs
NumotionHeadquarters
Reviews
This profile includes reviews for Numotion's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 56 Customer Reviews
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Review fromDarrell P
Date: 12/23/2024
1 starDarrell P
Date: 12/23/2024
Every time. Every time I have a need for wheelchair repair, Numotion takes an unusually long time process my request, get insurance approval, order the part(s), and schedule the repair. Sometimes it takes weeks. Sometimes months. This is my only means of mobility. Their mismanagement, or purposeful negligence should be criminal because it directly affects my health and well being.
Numotion
Date: 12/24/2024
We'd be more than happy to look into your situation and see what we can do to assist. Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to better assist with any of your questions/concerns. Thank you!Review fromCrystal G
Date: 12/21/2024
1 starCrystal G
Date: 12/21/2024
My experience with Numotion was absolutely the worst I have ever experienced in all my years of purchasing and repairing durable medical ************ joystick on my chair died all of a sudden, rendering it inoperable. I called to get an appointment to have it fixed. They did a televisit evaluation and said they would have to get with my doctor an insurance company before ordering the parts. I asked if they had a loaner joystick or chair that I could use in the meantime. Their answer was we don't have one available. We will have someone contact you with information about renting a chair. That never happened. Two days after it broke down, my brother took the chair to our local branch in *******,,** about an hour away from us. The tech looked at it and said there' was nothing he could do to fix it temporarily until my parts came in. He said I would have to wait till the new one came in. I explained to them the situation I was in and that I relied on my chair to be able to get around and take care of myself. Without a chair I couldn't get out of bed. They told me they would go ahead and pre-order the parts so that when the doctor 's prescription and insurance approval came through they could install it. I expedited the doctor's note by contacting them and having them complete it that same day. I also expedited the insurance approval in the same manner. Both of these were done within a couple days. I spoke with them on a daily basis throughout the process expressing my concern each day. I ended up buying a used chair off marketplace so I could just get around my home. Every number you try to call sends you through customer service which majority of the time is in the ***********. They are unable to answer questions or provide information. They simply forward you to the right department or send them a message to call you. This is a waste of time.Numotion
Date: 12/24/2024
Thank you for reaching out. Please contact our ***************************** at ************ and we will be happy to connect you with the closest Numotion location in your area to better assist with any of your questions/concerns. Thank you!Crystal G
Date: 12/31/2024
What good would that do? I spoke to the branch manager at my local branch in *******, **. He was no help at all. Your company is a poor excuse for a durable medical equipment provider and I will let EVERYONE I can know not to use your company. Tell me what good it does to have an advisory board made up with individuals with disabilities if you don't listen or utilize their knowledge. I know they would not advise you to treat your customers like you do. Also, why do all your numbers route you through customer service agents in the ***********? You can not get a direct number or email address to a manager or branch. I'm sure that is on purpose because your assistance is to contact your customer service. What a joke!Review fromJoe D
Date: 11/21/2024
1 starJoe D
Date: 11/21/2024
Terrible experience. Did not get the order correct, and never addressed my concerns. Less than six months of ownership and have had many issues. I expected much higher quality and service given the cost of this wheelchair. This company does not communicate well with its customers and seems to only be concerned with how they can get money from your insurance company. Worse yet is their lack of concern regarding safety issues regarding their product and lack of willingness to service their defective product.Numotion
Date: 11/21/2024
Thanks for reaching out. Please contact our ***************************** at ************** and we will be happy to connect you with the closest Numoton location in your area to better assist with any of your questions.Review fromBrandy C
Date: 11/16/2024
1 starBrandy C
Date: 11/16/2024
Worst customer service ever! My mom bought a power chair from them less than two years ago. It has had nonstop mechanical problems. Early October a fire door in her apartment building closed on her chair and broke her footrest. It took them three weeks to fax the insurance form to her providers office and over a month with zero communication from them. When I called to request a loaner footrest, they said they would call back and never responded. My mom has had to use a bungee cord to hold her leg on her other footrest for FIVE weeks. Save yourself some heartache and find another mobility company!Numotion
Date: 11/19/2024
I apologize for the experience you've encountered. We would love to assist you in this matter. Please contact ******************************** at *************.Review fromLarraine S
Date: 10/30/2024
1 starI give them no stars! We have been told they did not want to go to the skilled nursing facility to repair a chair. They have come to the facility three times twice for the tech to observe the problem with the chair and once to repair it. The chair has needed three repairs in the 18 months weve owned it new motors for months into ownership. At this point, we have waited close to six months for the needed repairs with little to nobody reaching out to us. We always have to reach out to them. They have asked us to do numerous things which we have complied with like getting a more recent doctors order ECT. Then when the pedal hits the metal, they dont want to come out to a skilled nursing facility. How about offering us some solutions that you can do like bring the chair into their facility. Ive had to connect them with doctors. Ive had to connect them with the insurance. I feel that I should not have to connect them with these people and they should be able to handle it themselves. So, my father sits with a very broken down chair thats not even that old with insurance to pay for it yet they wont come out. NUmotion and NUmotion bought out all the little companies now we have no other choice than to deal with them. Somebody **** to fix this for the people of *******!Review fromTerra B
Date: 10/15/2024
2 starsTerra B
Date: 10/15/2024
I took my 7 yo son to get fitted for a new wheelchair and a stander activity chair. Prior to that , I asked about any outstanding bill I may have as I was going to turn it in with my KB Medicaid renewal. I was told there was no bill. So I take him to get measured excited about the stander for my son. 4 weeks go by I haven’t heard anything and on the app it shows no nee orders. So I call to see what is the status as I know it needs to go through insurance first, only to find out they never processed it due to an old outstanding bill. First I was told the bill was $56.00 then 2 weeks later told it was $2200.00. I emailed the billing department and have not heard back since!!!!! Im frustrated because for one.. NOBODY CALLED TO INFORM ME THEY WERE NOT PROCESSING THE ORDER AND FOR 2, I WAS GIVEN 2 different amounts AND BILLING WONT RESPOND!!! I guess they really don’t care about servicing special needs .. its all about the money.. mind you they bill like 70k and more for equipment . I look at my insurance claims!! And the cost is outrageous YET they won’t call or respond to my current order…and now my 7 year old will not have equipment.Numotion
Date: 10/16/2024
Please contact our National Customer Care Center at 800-500-9150 and we will be happy to connect you with the appropriate leadership to better assist with any of your concerns. Thank you!Review fromabigail a
Date: 10/11/2024
1 starabigail a
Date: 10/11/2024
horrible business, after 2 years of fighting to get a product that is for myself and works it still hasn't happened. now i can't talk to anyone I get lied to, and told a supervisor will get back to, which no one has ever.Numotion
Date: 10/14/2024
Please contact our National Customer Care Center at 800-500-9150 and we will be happy to connect you with the appropriate leadership for your concerns. Thank you!Review fromTanylea M
Date: 10/03/2024
1 starHorrible customer service, the 4 separate employees I have spoken with have been very nasty and are not interested in resolving any issues. Don't use this service!!Review fromAngela W
Date: 09/26/2024
1 starAngela W
Date: 09/26/2024
If you can go somewhere else like ***** I believe it's felt differently but I got a wheelchair from pneumotion not even a year ago and I've had several problem with the tires right now my tires are held together by zip ties called them over a week ago no help and it's the only way I can get around I have one leg they measured me they measured my house they still got it wrong and it takes a month to get any repairs done now when you're only means of getting around is a wheelchair that is not feasible and they offer no help and also they have charge my insurance company for every time that they needed like the anti-tip wheels they got all Six Tires get them when I need the casters they get all six tires and plus they begin with the first tires were way too big for the wheelchair size and they should have known that then they got all new tires including casters that they couldn't give me the casters when I needed them one of my friends had to fix it for me so definitely I do not recommend them please go somewhere else the stock wheelchair that I had for a couple years was way better than this $7700 manual wheelchair I have the seat cushion that they gave me which I don't use was $400 tell them to take it back in there oh no you have to use it but I don't use it I highly recommend going somewhere elseNumotion
Date: 09/27/2024
We'd be happy to assist with any concerns you may be experiencing. Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to better assist with any of your concerns. Thank you!Review fromTheresa H
Date: 09/19/2024
1 starI am a husband to an amputee who hasnt received a wheelchair provided by the insurance company for my wifes way of life. Her chair has been broke down for approximately two weeks now and numotion has made no type of attempts to help her get a new temporary chair until the joystick is replaced on her wheelchair. We have reached out to the insurance company and they said that they do pay for loaners. The company keeps on telling me that there is no way they can help me because they dont have any loaners right now. I find it really hard to believe that they do not help people that have had three strokes and a leg amputation that depend on a wheelchair for their quality of life. That theyve refused to help I only ask that people please do their research before going with this company. My wife signed up for this company before she was discharged from the hospital because it was mandatory with her situation. She has to fell many times due to the situation of not having a wheelchair .
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