Reviews

This profile includes reviews for Len The Plumber, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Len The Plumber, Inc.

  1552 Ridgely St Baltimore, MD 21230-2013

  
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  Len The Plumber

  8890 McGaw Rd, Ste 320 Columbia, MD 21045

  
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  Len The Plumber

  550 Forest Glen Rd Silver Spring, MD 20901

  
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  Len The Plumber

  7 Chelsea Pkwy Ste 709 Trainer, PA 19061

  
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  Len The Plumber, Inc.

  3610 Commerce Dr Halethorpe, MD 21227

  

Review Details

• Review fromGene G

  Date: 08/01/2023

  1 star
  On July 4th I called them to fix a leaking pressure reducing valve in my house. I was not home at the time, my son was there. I was given a price of $613.00 and not being a plumber, I went with his judgement. The work was done and there have been no problems.
  When I saw the work the technician did I thought the price was excessive and contacted them asking for a parts and labor breakdown. I also asked if it was higher because of the Fourth of July holiday and was told no.
  They could not give me a parts and labor breakdown and when I persisted the person who supervises the technicians told me to call around to plumbing supply stores and find a price and said the technicians were on salary and didn't charge by the hour.
  When I said I was disputing the charge he threatened to turn it over to their legal department and said that I was on a recorded line. He seemed to be trying to bully me into paying.
  He offered me a $100.00 refund if I would release the charge. I said ok, send me an email stating that and I will call the credit card company and release the charge. They said the person who could do that was not in and I would hear from them. I didn't hear from them.
  I have since released the charge because it wasn't worth any more of my time. Len the Plumber has done work at my house three or four times. Always good work and a reasonable price. I don't understand why I was treated this way when I had a question. They seemed to wish that rude behavior and ignoring my calls would make me go away. It has. Next time I will be calling someone else.

• Review fromJoe S

  Date: 07/31/2023

  1 star
  PLEASE Choose another plumber....
  I called Len the Plumber for a simple drain cleanout of my basement toilet. Very costly call for me for just a simple drain cleanout of about 30-35 feet at best. The technician gave me an estimate of @$975.
  I needed use of my toilet drain & for it to be cleaned out, so I had very little choice but to agree to the estimate. I am a senior citizen and on a fixed income and they didn't even bother to cut me a break to offer me a senior discount. One and done for me with this plumber for sure. I hope they don't treat all of their other senior citizens this way. I'm sure they need to charge customers so high in order to pay for all of their pricey tv commercial ads.
  Joe S.

• Review fromJasmine L

  Date: 07/26/2023

  1 star
  If I could give this company 0 stars I would. They are professional when it comes to calling in to set up an appointment, yet have the most ridiculous prices. When the technician came, he automatically suggested a new water heater. He offered to do a service that wouldn't require a new water heater but admitted it might not be worth it long term. The service was going to cost almost $400 according to the quote but did not list on the quote what will be done, which is skeptical. The quotes to have a new water heater (40-60 Gallon) installed ranged from around $3600 to $4000 plus which is unacceptable when the average cost for a water heater replacement isn't over $2,000 (parts and labor included). There are charges listed on the quote with no explanation beside them. I called an expert that I know while the tech was at my property and was told to put them out of my house as they are price gouging. Upon calling to speak with the manager, neither him nor his technician could explain what the additional charges with no details by them was for. Additionally, I've never known a water heater pan to be $400 plus which was one of the anonymous fees that was shared on the phone call. The manager I spoke with lacks professionalism and didn't like the fact they were being checked on how they are ripping individuals off. He actually thought the situation was funny by laughing out loud while I'm expressing my complaint, which is very unprofessional. I asked to speak with his supervisor but according to him the individual is on leave but from reading other reviews that seems to be the number 1 excuse when it comes to this business. I am expecting a call back from his supervisor when he is back from leave to discuss this matter. I strongly believe this business is a scam.

• Review fromColleen S

  Date: 07/24/2023

  1 star
  What a complete JOKE this whole company is. Why they are still in business is the question. Oh! I know why they are in business it's because they scam people, but luckily, they didn't scam me. I noticed water in the drip pan of my water heater and saw where water would have come from the top town the tank to the pan. I scheduled an apt online. I had someone come out the next day. Mind you I already did my research on how much this should cost and how long water heaters should last. The tech shows up we go down to the basement, and he looks at what is going on. He tells me that the tank is a 2011 and it's that time to replace them. Mind you the area he is looking at has no number indicating the year of the tank. I looked before he got to my house and again once he left. He gave me an estimate to replace my water heater for 2,500 and also tried to sell me some BS membership plan. I told him I would get back to him. I called another company, I gave them the model number and serial number of the tank, which the tech from Len the Plumber did not do. The lady on the other line giggles. The tank was a 2018 NOT 2011 and still under warranty. Needless to say, I went with the other company to have the work done and saved 2,000 plus dollars. Do better Len the Plumber. Stop trying to be such crooks! I am only giving them a 1 star because it won't let me not put zero.

• Review fromDavid D

  Date: 07/19/2023

  1 star
  Len the Plumber tried to charge me $1500 to replace the gas control valve on my water heater...on a water heater that I have had close to a year (will be 1 year as of 7/28/23)...this is a water heater that they installed that I was assured had a 1 year labor warranty and 6 year manufacturer warranty. Technician told me that parts were not covered under the warranty...this made no sense whatsoever. After going back and forth with him and the manager (my brother and I did this), we passed on these "crooks" tryna rip us off. They had already done it once! Ended up reaching out to the company that manufactured the water heater, "State", and they sent me the part free of charge and set me up with a plumbing company who will also be doing the repair FREE OF CHARGE because as I told LTP time and time again, this item is under warranty. I will never utilize their services again nor will I recommend them to others in need.

• Review fromAlena D

  Date: 07/12/2023

  1 star
  They are scammers they never showed for job try to take money from my account. Thinking quickly I stop payment and they never called to tell me they’re not coming. Seniors or anyone please be aware of reviews they’re not always true.

• Review fromVictor C

  Date: 07/11/2023

  1 star
  Work to unclog out kitchen drain was performed on April 28, 2023. On April 30, water was flowing from under the cabinet where the drain is located. Called the office and a technician was dispatched the next day, May 1. The technician confirmed that the previous technician failed to fully re-install the garbage disposal which was removed during the job. This caused the leak, which damaged the cabinet and the kitchen floor under the cabinet. I called the office, a manager was supposed to call back, did not happen. I followed their complaint handling and officially sent a letter with the complaint in certified mail and waited the 30 days per the complain agreement. No responses have been received at all. Sent a follow up (2nd notice) on June 16, 2023, and again completely ignored. Our cabinet is only one year old as the kitchen was remodeled in 2022, so it is disappointing and frustrating the lack of response and accountability for this issue.

• Review fromJudy A

  Date: 07/06/2023

  1 star
  Took of work today for the scheduled appointment. Received a call around 12 that they would not be able to make it, but they could come Friday or Saturday. Asked to speak to a supervisor, but he/she was out of the office. Supervisor was supposed to call back in an hour, no phone call. I called back a couple of hours later, no supervisor, I should have checked all the negative reviews on **** and the Better Business Review before scheduling the appointment and losing a day's pay.

• Review fromBrandon G

  Date: 06/25/2023

  1 star
  We had two leaky external hose bibs. “Larry” arrived over two hours late for a free estimate consultation. “Larry” was creepy, unprofessional and tried to scam us out of thousands of dollars.
  Larry tried to convince us that we needed $2000 worth of work involving replacing interior pipes, removing drywall, and the outside hose bibs. He was rude, refused to put shoe coverings on is dirty cowboy boots in our home and was just a scary individual.
  The icing on the cake…Larry decided to “conduct assessments” on our water heater without our permission…that had nothing to do with why we called. In the process of that he bent/damaged the drain pan. I still don’t know why he did that…I can only assume he was attempting to set us up for more “damage” and work.
  Before leaving, Larry tried to charge us $49 for the estimate…the estimate that was guaranteed to be free.
  The entire experience was unsettling to say the least. The good news…we found an amazing plumber the next day…not Len the Plumber…the work was done by the other plumber for under $400. No more leaks or issues!

• Review fromCrystal A

  Date: 05/04/2023

  1 star
  Do NOT waste your time! Find another plumber!
  I originally called Len because I see a lot of their trucks on the road. They were able to schedule a tech for a diagnostic visit within 24-hours and stated that they could start the work same day. After I agreed to pay for the service repair the tech then stated he didn't have the part and would need to go to the store to purchase it. He left and returned within the hour and stated that he couldn't find the part, they don't sell it at Ace or Home Depot and he also didn't know when he would receive it. I asked numerous times for an estimated timeline of when to expect the part in so that we could have our toilet serviced. We have 5 people in our home and only one bathroom. He replied multiple times that he would let me know when it came in, but that he didn't know.
  It is bizarre that there is not rough estimate on when a part will be delivered. So we could potentially wait a year or longer before a part comes in when we could have called another plumber and had the service done within a reasonable timeline.
  I called the main line when the tech left to ask to speak to a manager to discuss this and received no call back. I called the next day to complain that no one called me back and to discuss my concern. I was told they would send an urgent email and someone would call me back. No call received. I called twice over the weekend and was told someone would call me back. No call received. I called Monday to complain and asked to speak to a manager again and was told no manager was available but that they would call me back. No call received. I called Tuesday to complain and remind them that I've been promised a call back for almost a week.
  I ultimately fired them and told them I will find another plumber. We called a competitor who said the issue was different from what Len stated.
  Their customer service is awful and to this day I have still not received a call to discuss my concerns.
  Find someone else to do the work!