Reviews

This profile includes reviews for Len The Plumber, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Len The Plumber, Inc. has 8 locations, listed below.

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  Len The Plumber, Inc.

  1552 Ridgely St Baltimore, MD 21230-2013

  
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  Len The Plumber

  7 Chelsea Pkwy Ste 709 Trainer, PA 19061

  
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  Len The Plumber

  8890 McGaw Rd, Ste 320 Columbia, MD 21045

  
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  Len The Plumber

  550 Forest Glen Rd Silver Spring, MD 20901

  
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  Len The Plumber, Inc.

  3610 Commerce Dr Halethorpe, MD 21227

  

Review Details

• Review fromIan W

  Date: 05/02/2023

  1 star
  Called for a leaking saddle valve. The technician called and arrived on time and was professional. He provided an estimate for the repair that was outrageous... $660.... $580 with a coupon. I let him know that the pricing was unreasonable and told him that I feel badly for people who don't understand what these things cost. His response was... "well.. that's the cost of having Len the Plumber do the work in your house." I declined to have them do the work. He insisted that I pay the $49 charge... which I did. I called the office and dealt with a rude person who argued with me that I was not scammed and told me..."good luck finding a plumber". He then hung up on me. I called the main office in Baltimore.. reported the issue... they said a manager will call me back immediately... never called. I called a local plumber and the work was completed for $265...
  While they do come out fast... be sure you know what things really cost.

• Review fromKaren F

  Date: 03/05/2023

  1 star
  Made an appointment.. waited through the time window, finally got a call, coming tomorrow. Arrived today with 3 minutes to spare in the window. Needed a sink and toilet removed. Quote was over $1000.00. Thanked the poor plumber, who had been arguing with the manager that this was much too much, paid the visit fee and will never use them again.

• Review fromMatthew S

  Date: 02/27/2023

  1 star
  wishing I could give a 0 review. I had a connector on small piece of pex start to fail on water main and called them in for the $49.00 call out fee on the weekend. after work was scheduled they reached out and cancelled because "None of the engineer knew how to work on the system".
  They arrived today and quoted $950.00 for the repairs. My wife who was home that that was expensive and asked for a breakdown of costs and they were unable to, but she was concerned of damage to the house and finally consented. She got in touch with me while the tech was still on site and I immediately reached out to office asking for explanation. Was told "if I didn't like the price, he would reach out to tech and have him remove what was put in leaving the house without any water".
  Business practices like those boarders on extortion and am shocked they are still solvent

• Review fromStephen P

  Date: 02/24/2023

  1 star
  I cannot believe this company has an A+ rating with the reviews below. They were called to an elderly lady’s home to “fix” a clogged toilet. This was ona weekday during normal business hours. The man who showed up was very large and showed the frail old woman multiple pages of paperwork which “she didn’t have to read” but did have to sign. He was there for a couple of hours, not counting the hour he had to drive to get a “part the he couldn’t get at the **** *****” around the corner. He did fix the toilet and left with her credit card number to charge the $2500 bill! No paperwork! When asked for an itemized bill to account for this charge, the company representative said “they don’t provide itemized billing; they bill by the job.” In other words, they can charge whatever they want. This company doesn’t care about its customers and overcharges for its services.

• Review fromJo H

  Date: 02/19/2023

  1 star
  I scheduled a service call for Len the plumber for Saturday night 2/18/2023, between 2 and 5. They give me a call at 2:45 saying my plumber is on his way in 30 to 40 minutes. At 3:50 there's still no plumber, I call them they put me on hold, tell me they don't know where he is, and they will call his manager and then call me back. I wait until 4:20 call them back because they never called me and they cancel the service, no explanation and make it for the next morning, Sunday. I get a schedule for service between 8 and 11o'clock. At 10:38 I call and see if they are coming or not after the night before and again, they don't know where the plumber is and will call me back. After no call I call them at 10:58 and then cancel the service. They don't care, it didn't bother them that I was waiting twice for nothing. Terrible customer service. They promise same day service and lie. False advertisement

• Review fromElzy L

  Date: 02/10/2023

  1 star
  They came to fix a kitchen drain. They used the snake to clear the drain which they pushed down in the main drain which clogged the entire drainage in our house. When we flushed the toilet upstairs the water would back up in the second floor tub, the basement bathroom sink was also back up, the toilet on the second floor was also back up. This was not obvious until after they had left, about an hour later. When we discovered this inconvenience we called Len the Plumber right away asking if the Tech could just come back and run the snake right through the drain the proper way. We were treated very rudely by each person who answered the phone. Here we were in a house with all the drains completely blocked and they kept telling us that a Manager would called us back. We kept calling until we were finally told that the Manager’s usually called within 24 to 48 hours, we were even told by one of the telephone operators that “we are humans and everyone make mistakes”. No one would help us. We kept calling as we did not know what to do finally someone told me they would come out the next morning between 8am and 12 noon. Remember we had already paid them $740.00 for the kitchen drain job. The next morning the same Tech came back and he too refused to help us. He kept arguing with us and suggested that it was what he referred to as “the next day problem”. We asked if he could just snake the drain again and finish the job the proper way he refused. He told us everything he wanted us to hear, even suggesting that it was in the grounds. He then told us it would be another $940 to fix the problem. We refused and kindly asked him to leave. This incident occurred on a Tuesday and we did not get a call from a Manager until the Thursday morning. We are requesting our money back or even half of it as they did not finish the work. We are asking BBB to investigate this company and help us get our back. Do not use this company, they do not care about their customers.

• Review fromJessica R

  Date: 02/01/2023

  1 star
  They came to fix a kitchen drain and were so aggressive on the snaking that they broke the pipe and created a leak in my basement. Was made to pay $400+ which I will seek to get returned as I am now out another $800 without the work needed on the flood in the basement. Awful!

• Review fromLisa F

  Date: 01/27/2023

  1 star
  Technician arrived and said it was 353.00 just to walk in the door to diagnose the problem. Mice had chewed through lines running to the dishwasher. They charged my 82 year old father 1,293.00 in addition to the 353.00 to replace an isolation valve and a new supply line. Work took about 1 hour. This is absurd! Thanks for the 80.00 “coupon”. I am appalled that they would take advantage of an older person in this way.
  Do not use this company unless you want to pay three to four times what it should cost!

• Review fromDavid R

  Date: 01/08/2023

  1 star
  I scheduled an appointment with Len the Plumber. I was given a date and time the service person would be there. I came from Deleware to Harford Co Marylanf because they needed ghe owner here. They called 10 minutes after the appointment time to cancel and said they could not be here for possibly 2 days. Unable to give a firm new appointment.

• Review fromJerry B

  Date: 12/31/2022

  2 stars
  This place does excellent work....when they show up. Had two appointments with three hour windows. At or near the time ending, they called to say there were too many emergency calls so they could not come to my house. Guess it's just too bad when your toilet is turned off because it is flooding the floor.