Reviews
This profile includes reviews for Len The Plumber, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,404 Customer Reviews
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Review fromJessica T
Date: 06/01/2025
1 starJessica T
Date: 06/01/2025
Was charged over $300 for a visual inspection (not including the main line which runs under the house) and a meter read. Received my report after calling to ask for one and it stated several diagnostic tests were completed (false) and he located my main shut off valve because I could not locate it (false). I had to find my home inspection report, located the shut off valve (which was hidden behind a wall panel in a utility closet), and brought the report out to him to show him. The statement did not include a listing of the supposed “several diagnostic tests”. I asked about checking the main line under the house and he was very resistant and stated it would cost a few hundred dollars more. Previously a leak had been repaired in my home by the company and the bill was around 400 dollars. How does a visual inspection and meter read almost equate to an actual repair? I called back requesting a manager to call me but have not received a call back. Will not use the service again and would not recommend. There was no transparency regarding pricing.
Len The Plumber, Inc.
Date: 06/03/2025
Thank you for your feedback. Weve shared your concerns with our branch managers, and they will be reaching out to you directly to discuss and address this matter.Review fromTheresa M
Date: 06/01/2025
5 starsTheresa M
Date: 06/01/2025
I’ve used Len The Plumber before. I called them after a storm. I had some water in the basement. I realized the sump pump died. After speaking to the exceptional customer service lady *****, a technician was dispatched to my home within an hour. They quoted a price after getting there and had a few suggestions. They installed a new pump, and called me back when finished. (since this was a rental property), and I paid them. For someone like me who has a busy life, this was great. I do some work on my own, but sometimes it’s better to leave it to the experts. Also, I feel safe and I think they do great work. I thought the charge was reasonable, and I feel if there was any problem I could call them back. I trust them and would highly recommend them if you need plumbing work.Len The Plumber, Inc.
Date: 06/04/2025
Thank you very much for your 5-star review!Review fromAllan S
Date: 05/31/2025
4 starsAllan S
Date: 05/31/2025
The technician who installed our water heater was very professional and even volunteered to fix a problem with our driveway gate. This would be a five star review except that we had a little trouble with phone communication to schedule the job.Len The Plumber, Inc.
Date: 06/04/2025
Thank you for your feedback!Review fromDeb R
Date: 05/31/2025
5 starsDeb R
Date: 05/31/2025
Same day and friendly service. They replaced our well pump within a few hours after I called.Len The Plumber, Inc.
Date: 06/02/2025
Thank you for choosing us and sharing your feedback!Review fromGabriel G
Date: 05/31/2025
4 starsGabriel G
Date: 05/31/2025
****** was great and got the job done promptly and professionally. The price accounts for the missing star!Len The Plumber, Inc.
Date: 06/02/2025
Thank you!Review fromGina L
Date: 05/30/2025
5 starsGina L
Date: 05/30/2025
***** ****** was extremely experienced, professional, courteous and very clean. I would highly recommend.Len The Plumber, Inc.
Date: 06/02/2025
We're pleased to hear about the great job done. Thank you for your positive feedback!Review fromBarry S
Date: 05/29/2025
5 starsBarry S
Date: 05/29/2025
****** was efficient and got the job done quickly and correctly. Thank you!Len The Plumber, Inc.
Date: 05/30/2025
Thank you for the review!Review fromCharles N S
Date: 05/29/2025
5 starsCharles N S
Date: 05/29/2025
******* was very courteous and professional. He took his Time to make sure that his service was done as if it was his home. He explained everything that was being done . I am very pleased with the service that was provided..Len The Plumber, Inc.
Date: 05/30/2025
Thank you so much for the 5-star review!Review fromAlicia C
Date: 05/29/2025
5 starsAlicia C
Date: 05/29/2025
*** is awesome: kind, informative, efficient, helpful and even found a discount for us. Thank youLen The Plumber, Inc.
Date: 05/30/2025
Thank you!Review fromMohammad S
Date: 05/28/2025
1 starMohammad S
Date: 05/28/2025
Last year I had a water damage on mail level ceiling caused by faulty commode at upper level bath. Len the Plumber fixed the issue, I got a new commode installed. After 14 months, I had the same damage on the same ceiling on same spot. I called Len the Plumber and the person who came from Len found that leakage is happening because of faulty commode and he fixed the issue. Now the damaged ceiling is torn down which is obviously caused by the faulty work done last year by Len the Plumber’s technician but Len the Plumber denied their responsibility to bear the expense for the repair of the damaged ceiling. They are saying they fixed their fault on the commode but ceiling damage is not their fault - which is absolutely weird !!! This time the ceiling damage would not have happened if Len the Plumber’s technician would have done the job perfectly last year. Len is trying to avoid their responsibility saying it is beyond the 1 year’s warranty period !!!Len The Plumber, Inc.
Date: 05/29/2025
Thank you for your feedback! A manager has reached out to personally discuss your feedback, and were grateful for the opportunity to connect. Thank you again for your time it means a lot to us!
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