Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Plumber

Len The Plumber, Inc.

Headquarters

Reviews

This profile includes reviews for Len The Plumber, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Len The Plumber, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    4.47/5 stars

    Average of 1,404 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromJessica T

      Date: 06/01/2025

      1 star

      Jessica T

      Date: 06/01/2025

      Was charged over $300 for a visual inspection (not including the main line which runs under the house) and a meter read. Received my report after calling to ask for one and it stated several diagnostic tests were completed (false) and he located my main shut off valve because I could not locate it (false). I had to find my home inspection report, located the shut off valve (which was hidden behind a wall panel in a utility closet), and brought the report out to him to show him. The statement did not include a listing of the supposed “several diagnostic tests”. I asked about checking the main line under the house and he was very resistant and stated it would cost a few hundred dollars more. Previously a leak had been repaired in my home by the company and the bill was around 400 dollars. How does a visual inspection and meter read almost equate to an actual repair? I called back requesting a manager to call me but have not received a call back. Will not use the service again and would not recommend. There was no transparency regarding pricing.

      Len The Plumber, Inc.

      Date: 06/03/2025

      Thank you for your feedback. Weve shared your concerns with our branch managers, and they will be reaching out to you directly to discuss and address this matter.
    • Review fromTheresa M

      Date: 06/01/2025

      5 stars

      Theresa M

      Date: 06/01/2025

      I’ve used Len The Plumber before. I called them after a storm. I had some water in the basement. I realized the sump pump died. After speaking to the exceptional customer service lady *****, a technician was dispatched to my home within an hour. They quoted a price after getting there and had a few suggestions. They installed a new pump, and called me back when finished. (since this was a rental property), and I paid them. For someone like me who has a busy life, this was great. I do some work on my own, but sometimes it’s better to leave it to the experts. Also, I feel safe and I think they do great work. I thought the charge was reasonable, and I feel if there was any problem I could call them back. I trust them and would highly recommend them if you need plumbing work.

      Len The Plumber, Inc.

      Date: 06/04/2025

      Thank you very much for your 5-star review! 
    • Review fromAllan S

      Date: 05/31/2025

      4 stars

      Allan S

      Date: 05/31/2025

      The technician who installed our water heater was very professional and even volunteered to fix a problem with our driveway gate. This would be a five star review except that we had a little trouble with phone communication to schedule the job.

      Len The Plumber, Inc.

      Date: 06/04/2025

      Thank you for your feedback! 
    • Review fromDeb R

      Date: 05/31/2025

      5 stars

      Deb R

      Date: 05/31/2025

      Same day and friendly service. They replaced our well pump within a few hours after I called.

      Len The Plumber, Inc.

      Date: 06/02/2025

      Thank you for choosing us and sharing your feedback! 
    • Review fromGabriel G

      Date: 05/31/2025

      4 stars

      Gabriel G

      Date: 05/31/2025

      ****** was great and got the job done promptly and professionally. The price accounts for the missing star!

      Len The Plumber, Inc.

      Date: 06/02/2025

      Thank you! 
    • Review fromGina L

      Date: 05/30/2025

      5 stars

      Gina L

      Date: 05/30/2025

      ***** ****** was extremely experienced, professional, courteous and very clean. I would highly recommend.

      Len The Plumber, Inc.

      Date: 06/02/2025

      We're pleased to hear about the great job done. Thank you for your positive feedback!
    • Review fromBarry S

      Date: 05/29/2025

      5 stars

      Barry S

      Date: 05/29/2025

      ****** was efficient and got the job done quickly and correctly. Thank you!

      Len The Plumber, Inc.

      Date: 05/30/2025

      Thank you for the review! 
    • Review fromCharles N S

      Date: 05/29/2025

      5 stars

      Charles N S

      Date: 05/29/2025

      ******* was very courteous and professional. He took his Time to make sure that his service was done as if it was his home. He explained everything that was being done . I am very pleased with the service that was provided..

      Len The Plumber, Inc.

      Date: 05/30/2025

      Thank you so much for the 5-star review! 
    • Review fromAlicia C

      Date: 05/29/2025

      5 stars

      Alicia C

      Date: 05/29/2025

      *** is awesome: kind, informative, efficient, helpful and even found a discount for us. Thank you

      Len The Plumber, Inc.

      Date: 05/30/2025

      Thank you! 
    • Review fromMohammad S

      Date: 05/28/2025

      1 star

      Mohammad S

      Date: 05/28/2025

      Last year I had a water damage on mail level ceiling caused by faulty commode at upper level bath. Len the Plumber fixed the issue, I got a new commode installed. After 14 months, I had the same damage on the same ceiling on same spot. I called Len the Plumber and the person who came from Len found that leakage is happening because of faulty commode and he fixed the issue. Now the damaged ceiling is torn down which is obviously caused by the faulty work done last year by Len the Plumber’s technician but Len the Plumber denied their responsibility to bear the expense for the repair of the damaged ceiling. They are saying they fixed their fault on the commode but ceiling damage is not their fault - which is absolutely weird !!! This time the ceiling damage would not have happened if Len the Plumber’s technician would have done the job perfectly last year. Len is trying to avoid their responsibility saying it is beyond the 1 year’s warranty period !!!

      Len The Plumber, Inc.

      Date: 05/29/2025

      Thank you for your feedback! A manager has reached out to personally discuss your feedback, and were grateful for the opportunity to connect. Thank you again for your time it means a lot to us!

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.