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Business Profile

Insurance Companies

Geico

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Reviews

This profile includes reviews for Geico's headquarters and its corporate-owned locations. To view all corporate locations, see

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Geico has 98 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 1,578 Customer Reviews

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    Review Details

    • Steve S

      Date: 10/13/2022

      Steve S

      Date: 10/13/2022

      I had an accident with my 2016 Cadillac & needed to have the rear bumper replaced. The submitting of the claim was SUPER easy & that was the one & only good experience with this company. I was able to get the car into Bradley Chevrolet on Monday 08-29. The service from them was horrible, but, Geico did not help the situation. The adjuster (Bradley M*****) gave Bradley Chevrolet verbal authorization to do the repairs, but, never followed up with it in writing. Bradley Chevrolet sent several requests for written verification & could not get a response. My car was completed & ready to be picked up on Tuesday 09-20, however, Bradley would not release it until they received the written verification they had been asking for. They FINALLY received that verification on Monday 10-02. My car sat for 13 days due to the incompetence of Geico insurance. I tried to copy & paste the text thread between the adjuster & me expressing my displeasure, however, I can not do it here. I have subsequently canceled Geico Insurance & would caution anyone that has them to know what you have. They gladly take your premium every six months, but, are SLOW to get you your car back and pay any claim.

      Geico

      Date: 10/13/2022

      No comment.

    • Jim L

      Date: 10/12/2022

      ABSOLUTELY THE WORST! When Geico sent an adjustor to look at the fender bender i was in before replacing the bumper, he refused to honor the initial estimate. When I spoke with Caitlin Potts, who wrote my initial estimate, she literally lied to me about giving permission to have my car guy to order parts when he called her. This went up to some manager named Derrick, who himself could use some customer service training, and we literally pulled the call logs PROVING CAITLIN P**** IS A LIAR. Repairs took way longer, 3 days as originally scheduled and took over a month.

    • Kimberly H

      Date: 10/12/2022

      Kimberly H

      Date: 10/12/2022

      I was punched in the head and geico settled with the passengers that punched me causing me ti back into a parked truck $5000 and I can’t even get them to assist me they have ignored me been rude not return my calls or
      Messages and made me cry more then once

      Geico

      Date: 10/13/2022

      No comment.

    • Luis F

      Date: 10/12/2022

      Luis F

      Date: 10/12/2022

      Absolutely horrible insurance. Geico canceled my policy without my policy a month in advance of my renewal just because I elected not to renew my policy, petty tactics by this company. Highly recommend you use other insurance companies

      Geico

      Date: 10/12/2022

      No comment.

    • Jason K

      Date: 10/12/2022

      Jason K

      Date: 10/12/2022

      Same issue as reviewer Dennis L. And Mike W. I just found out my premium is going up by about 15% after my first 6 month policy ended. The explanation was “inflation and material costs”. We didn’t file any claims. I’ll be cancelling and finding another provider who doesn’t pull this Bush League crap.

      Geico

      Date: 10/12/2022

      No comment.

    • Adrian W.

      Date: 10/11/2022

      Adrian W.

      Date: 10/11/2022

      Geico claim that my policy was never active because my deposit I put down when I first apply for the policy was rejected.. if that was so I would’ve never been able to leave the lot with my car, plus I’ve been paying my insurance monthly and money has been coming off my card for my insurance so where did my money go?… they also claim that they sent out mails to my house which I never got saying that my policy was never active. My car was stolen back in April of 2022 and was total, I called geico seeking help and that’s when all of this was brought to me attention about my policy, very unprofessional and selfish, now I’m stuck with paying a loan for a car I’m
      Not driving, a car that’s a total lost.

      Geico

      Date: 10/12/2022

      No comment.

    • Mike T

      Date: 10/11/2022

      Mike T

      Date: 10/11/2022

      Worse company ever. I was hit by their driver, who admitted fault. Police blamed him 100% .
      They have paid for repairs but more than 2 years they are still not paying my bills for medical or punitive damages. I can't, work or drive as much anymore. I'm losing everything and my credit is taking hits for my unpaid bills. These people have no heart, or soul. .

      Geico

      Date: 10/12/2022

      No comment.

    • VV

      Date: 10/11/2022

      VV

      Date: 10/11/2022

      One fine day, GEICO cancelled my auto insurance policy and did not inform me in any way, shape or form for 3 weeks after that. There was no postal mail, no email, no text message, no missed calls and no voice messages - no hint at all that they had done this. When I tried calling back, they said that since there was a gap in coverage (which they themselves caused), now we have to pay 20% extra premium annually. In summary, they made us drive our kids around without insurance for 3 weeks without our knowledge, they lowered our credit score, and they made us pay extra annually for their mistake. This all they did to us after being their loyal customers for over 10 years. Be very careful of this ploy of theirs to increase your premium.

      Geico

      Date: 10/12/2022

      No comment.

    • Edgar H

      Date: 10/11/2022

      After 15 years no tickets and no accidents my premium went up over 100 dollars. Must be age discrimination or I got too old for them.

    • Francisco G

      Date: 10/11/2022

      Francisco G

      Date: 10/11/2022

      30% increase in rate from last year with no accidents or tickets! From our 1st year to this year our rate has gone up a 125%. Just canceled!!

      Geico

      Date: 10/12/2022

      No comment.

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