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Business Profile

Insurance Companies

Geico

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Reviews

This profile includes reviews for Geico's headquarters and its corporate-owned locations. To view all corporate locations, see

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Geico has 98 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 1,579 Customer Reviews

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    Review Details

    • Lisa G.

      Date: 10/10/2022

      I’m trying to find out what is going on with my claim … I lost two vehicles during Hurricane Ian; no one can tell me anything the claims rep has changed. I can’t reach the current rep. It’s frustrating when you just want to know what’s the process. I’ve paid faithfully for several years for 3 vehicles and I feel like my issue isn’t important and can take any amount of time.

    • Laura F

      Date: 10/10/2022

      Laura F

      Date: 10/10/2022

      Some guy hit my car back in July and this insurance company couldn't even complete my claim because of a lack of a police report??? I have pictures and made my statement but because their insured never answered his phone or email after 10 days of trying to contact him they closed my claim when I was the one hit?? If that's not a red flag of being guilty I don't know what is. A so-called supervisor determined that the claim should be denied even with photographic evidence of the damage to my car and that was the end of it. Let's also mention that Geico never even called me to tell me this so I only found out by calling them myself. Great practice guys!
      My car was parked outside of my apartment so I was in no way at fault. I'm flabbergasted at the lack of care and concern they've shown me. 0/10 don't recommend unless your want to drive and hit into other people's cars and get away with it. :)

      Geico

      Date: 10/11/2022

      No comment.

    • Natalia B

      Date: 10/09/2022

      Natalia B

      Date: 10/09/2022

      POLICY HOLDER BEWARE!
      Always, I mean always, ask if GEICO in your state charges a policy cancellation surcharge. We recently moved from WI to NC and our policy with GEICO increased substantially. We shopped around and switched carriers. Come to find out GEICO in NC (not a state law) charges a cancellation fee based on “secret” underwriting guidelines. This charge is not disclosed to policy holder upfront. Client finds out after receiving and reading new contract provided via email or regular mail hidden within other disclosures. Dishonest practice.

      Geico

      Date: 10/11/2022

      No comment.

    • Anthony F

      Date: 10/08/2022

      Anthony F

      Date: 10/08/2022

      Absolutely horrible company after a national disaster. I was in the hurricane Ian. I have geico they have drugged me through the mud trying to cut corners. And then I had a massive tree fall on my car geico only wants to give me 100 to remove the tree I have estimate for 3500 they basically tell me I'm responsible to pay that not them and I have full coverage

      Geico

      Date: 10/10/2022

      No comment.

    • Mike W.

      Date: 10/08/2022

      Mike W.

      Date: 10/08/2022

      40 per cent rate hike for the next policy. So I cancelled and I bought from another company with same coverage.
      Geico sent me a letter to change 20 ish dollars for unknown random reason.
      I didn’t understand why?

      Geico

      Date: 10/10/2022

      No comment.

    • Leobardo R.

      Date: 10/08/2022

      Leobardo R.

      Date: 10/08/2022

      First off we haven’t had an accident in 10 years. Recently had 1 minor accident 2 months ago, and they keep delaying the process since they can’t find a reason to deny our claim that should have seen done a month ago.. Just found out they are closing our claim due to the fact that we’re not helping them!? Apparently they can’t do there job with out the customers help?. If we haveto do anymore helping I’ll need a W-2 first!.. Anyway this was our FIRST & ONLY claim with this scam of an insurance company and they’re looking for any reason to deny the claim. DON’T WASTE YOUR TIME & MONEY WITH THIS SHADY COMPANY!!!

      Geico

      Date: 10/10/2022

      No comment.

    • Holly B

      Date: 10/07/2022

      Holly B

      Date: 10/07/2022

      I had an accident in January. I notified GEICO. Fast forward until August, I've spent $10,000 in rental fees, repairs, etc. GEICO has failed on every level to represent me as a client. Further, it was even suggested to me that if I don't like my coverage, I can go elsewhere! I had USAA for years and NEVER had a problem. DO NOT SHOP AT GEICO!

      Geico

      Date: 10/10/2022

      No comment.

    • Deerika C.

      Date: 10/07/2022

      Deerika C.

      Date: 10/07/2022

      Geico is a shady company. I was a customer for many years before adding my ex boyfriend as a driver. My policy was recently cancelled supposedly due to concerns with a claim that was filed by my ex boyfriend, apparently they did some kind of investigation due to racing concerns and as far as I know there was no proof to back that up whatsoever. All claims on the policy were filed by my ex and he worked with the adjusters directly and the claims were paid. The claims were for his vehicle that was registered in his name (Charger). The claims were not listed properly by incompetent adjusters his name wasn’t listed on the claims so the claims are now affecting me negatively. Geico didn’t reach out to me personally or didn’t offer to just remove him as a driver on my policy, they just didn’t renew my policy. I wasn’t treated fairly and now I’m being quoted ridiculous rates from other insurance companies due to claims I never filed personally and due to the negligence of Geico.

      Geico

      Date: 10/07/2022

      No comment.

    • Anabella P

      Date: 10/05/2022

      Anabella P

      Date: 10/05/2022

      If i could burn down this place i would!
      I recently had my catalytic converter stolen from my car and have not been able to use it since. I went ahead and used my rental coverage with Geico which clearly states they would cover up to $1500 towards a rental. Turns out the catalytic converter couldn't be ordered anywhere and when finally found it is on backorder for 2 months! Made several calls to Geico begging them to extend my rental for at least another week or whatever they could do and instead of trying to help me out they cut my rental short at $1200 when i could have gotten another week out of the agreement. I have been without a car for a month already so i called Geico back to see if I could get reimbursed for this month's payment since I had no access to my car nor it is drivable and they told me I would be unable to get reimbursement because I should've terminated my coverage when i got the rental in order not to pay for insurance.
      Moral of the story: I have been paying them $400/mo since 2016 and this is my first claim. They cut me short on my rental car coverage and I have no choice but to give them $800 free money on top of all this for the time I am waiting for my car to get fixed. This is the biggest car insurance scam I have ever seen in my life and they should be in jail for doing this to their customers, not to mention also not rewarding their agreements. I hope they all burn in hell and when I get my car back I am never ever again getting coverage through them. I will make sure everyone I know and social media will be bombarded with this story. Unbelievable!

      Geico

      Date: 10/06/2022

      No comment.

    • Sermar g

      Date: 10/05/2022

      Sermar g

      Date: 10/05/2022

      Geico is the worse company. After 5 years geico cancel my policy because I had a reckless driving on December 2017. I told them that they knew when they offered me coverage, now they want to cancel my policy after 5 years. This is ridiculous. I called them to see why they are doing this in 2022. Why they didnt told me this before they offer me the policy. This happened in 2017. The rep told me that she was sorry. That's all. This company is a fraud they take your money them kick you out after 5 years.

      Geico

      Date: 10/06/2022

      No comment.

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