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Business Profile

Sports

Bally Sports

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to a monthly subscription to Bally Sports. The service would not work due to their login service being down. This lasted for days so I canceled my subscription and asked for a refund. They refuse to give me a refund based on their no refund policy. I don't believe that their policy is valid due to the fact that their service never worked and I was never able to access the games that I wanted to. I would like a refund. I am not interested in 7 free days of service as they are offering. I wanted to watch a specific game and had friends over to watch it and it wouldn't work.

    Business Response

    Date: 12/01/2023

    Per Mr. ********* request, we have applied a refund of $19.99 in compensation for the outages experienced at the beginning of November.

  • Initial Complaint

    Date:11/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Bally Sports app is consistently nonfunctional. I need a refund.

    ****************

    Business Response

    Date: 12/08/2023

    Per the request, we have applied a refund of $10 in compensation for the missed games during the outages experienced detailed in the article shared.

  • Initial Complaint

    Date:11/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a "season" package with Bally Sports Network to watch ice hockey. It malfunctioned for several games in a row, including two I could simply not watch live. Contacted customer service via phone, and email, never got a reply.
    After the issues, received an email stating I would get a discount with the next payment, but I paid the whole package in full. Attempted to contact on 6 other occasions and nobody replies. And the app continues to have issues almost every game.

    Business Response

    Date: 12/08/2023

    Per Mr. **** request, we have applied a refund of $10 in compensation for the missed games during the outages experienced at the beginning of November.

  • Initial Complaint

    Date:11/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unbeknownst to me, Bally's Sports charged me $230 for their services. I was not made aware of this nor do I consent to such a charge. Upon reaching out to Bally's for a resolution, I was given the run around and circuitous explanations and was ultimately disconnected from their customer service and ignored altogether.

  • Initial Complaint

    Date:11/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for the Bally Sports+ App at a cost of $19 a month. They are the only streaming service I can legally use to watch the Carolina Hurricanes live. Repeatedly their service has been down and I have been unable to watch the games. I have tried to contact their support multiple times and it always takes to get a response. I have requested a refund and cancellation of services because they have been unable to provide the service and I have been told they do not offer refunds.

    Business Response

    Date: 11/27/2023

    We have
    processed the refund for Mr. ***** in the amount of $19.99.

  • Initial Complaint

    Date:11/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay $20 a month to watch the Cleveland Cavaliers on Bally Sports Ohio however I am not able to watch many of the games. Every time I attempt to watch the game I get a message that I am streaming on too many devices however I only have one device registered.

    I have attempted to contact the company by text, email, and chat since they do not have an option to call them available to their customers but they do not respond.

    Business Response

    Date: 11/16/2023

    On 11/13/23, our support team contacted Mr. ***** with information that the issue they had been experiencing has been fixed in a recent update. We also provided the phone number to our customer support center should they need to contact us again.

  • Initial Complaint

    Date:11/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/25/23 I signed up for the Bally Sports Plus streaming service so that I could watch the Carolina Hurricanes games. While the price of $20 per month seems high as compared to other streaming services, I decided to go this route rather than pay for cable. I was enjoying my 7 day free trial until the final day when the streaming service/Bally app would not work at all. After looking online, I realized that this was actually the 2nd night of a nationwide outage for the app, which conveniently stopped working right at game time. After fighting to get it to work all night with no success and extreme frustration, I went to bed. The next day, everything was working fine, and I was able to watch the replay of the game. Not ideal, but at least I could see it.

    Fast forward to the next day, Thursday 11/2 - was able to watch the pregame show, and then once again, at game time, the app stops working. Now I am paying for the service, so even more upsetting than 2 nights before. I was eventually able to get in and see the end of the 3rd period.

    After being able to watch the next 2 games with no problems, I am now experiencing the same issue…. pregame show works fine and then we cannot watch the game. When I finally do get the game to come on, after about 30 seconds, we get an error indicating that there are too many streams in the account right now. We are only watching the game on one tv and nothing else.

    At this point, I am done with Bally Sports Plus. I am going to now have to sign a contract for Directv in order to get reliable access to the games. I am expecting a full refund from Bally Sports Plus - $20 a month is a bit excessive considering I have had issues watching more than half of the games that have aired since I signed up and I completely lost 1 day of my free trial.

    Business Response

    Date: 11/16/2023

    We cannot provide a refund to Ms. ******** due to the fact that her purchase was made through the Apple App Store billing system. Apple does not allow third parties access to their billing system to manage payments or refunds. Ms. ******** will need to contact Apple support at reportaproblem.apple.com.

  • Initial Complaint

    Date:11/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a sports streaming app that holds the exclusive market for local sports. They know about the three strikes rule and had 2 games in a row where their service “crashed” at the exact start of a game, making it so no one was able to watch. The third game, their service miraculously worked. Next game we’ve tried to watch, the service is not working again. We are being charged for a service we cannot use

    Business Response

    Date: 11/16/2023

    We cannot provide a refund to Mr. ********* as the email address provided does not have an active subscription tied to the account. He may reach out to us at **************************** with the email address that the account is tied to or the last 4 digits and exp date of the CC charged.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having problems being able to access the Ballys Sports app to watch Lightning games. I switched my carrier from ******** to ******* thinking I could use the app to get most of the games. I have had nothing but problems and now I cannot sign in. I want to switch to a service that includes Lightning games but it will be a big hassle and added cost. I think I should be reimbursed for this trouble. One other thing you can only communicate with Ballys via email. So it takes time to resolve an issue. I love watching the Lightning but this company (Ballys) is an F. I listed below I paid Ballys $45 but I have also paid ******* and ******* $110 per month for the last 3 months. I will now have to back out and go with ****** ** to get the games. What a hassle.

    Business Response

    Date: 11/16/2023

    The issues that Mr. ******* described were part of an outage we experienced. The login problems they were facing should be resolved. Per request, we have refunded their most recent charge of $14.99 for the inconvenience.

  • Initial Complaint

    Date:11/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to BallySports on October 20 to watch a **************** game. I have not been able to get the service to work It has my ZIP Code incorrect and will only show me New Orleans games. I have contacted them numerous times via chat, text, email and lastly calling in and Staying on hold for 45 minutes. To this point, no one will give me any information. They just keep telling me its fixed and yet it hasnt changed at all. I have asked for my money to be refunded, but no one will respond. I have already missed four games that started the season for the ***********. I am having to buy a different streaming service in order to watch them after paying to do this in BallySports. I need someone to respond.

    Customer Answer

    Date: 11/15/2023

    Thank you for your response I have been able to get a hold of someone and they have told me how to get reimbursed. I have now been reimbursed because no one could help me get the channel to work on my TV, and all is well. Thank you.

Bally Sports is NOT a BBB Accredited Business.

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