Reviews

This profile includes reviews for Window Nation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Window Nation, LLC has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Window Nation, LLC

  8110 Maple Lawn Blvd Ste 300 Fulton, MD 20759-2694

  
• 

  Window Nation, LLC

  1200 Windham Pkwy Romeoville, IL 60446-1673

• 

  Window Nation Cincinnati

  11935 Tramway Dr Ste B Ste B Cincinnati, OH 45241-1687

  
• 

  Window Nation

  237 Ellery Ct Nashville, TN 37214-3776

• 

  Window Nation, LLC

  3813a Helios Way Pflugerville, TX 78660

Review Details

• Review fromWillie W

  Date: 01/06/2023

  5 stars

  Willie W

  Date: 01/06/2023

  Great company outstanding workmanship great product and excellent customer service

  Window Nation, LLC

  Date: 01/10/2023

  Superb! We're over the moon to hear that your experience was Window Nation Wonderful from start to finish. We appreciate your feedback and are happy to welcome you to the Window Nation family!

• Review fromJohnSchultz932

  Date: 01/05/2023

  1 star

  JohnSchultz932

  Date: 01/05/2023

  My wife and I had 16 windows replaced by Windows Nation and it was the biggest waste of money we have ever spent on our home! After 7+ months still haven't passed inspection. Every window has drafts! The windows that didn't pass inspection, is bowed and their install manager/coordinator came out,seen it, said he was gonna order a new one and it would be 6-8wks........haven't heard anything from him in over 4mo. After numerous calls, nothing but the same story....."oh we're very sorry sir. we will pass this along as a priority and some one( sometimes they actually give you a name) will be contacting you within a day or two." A response is never received. Just some lingo to pacify you and get you off the phone. My advise......don't buy anything from these people! Get it yourself and install it, it's the same product and you'll probably do a better job! Even if you've never done it before! If Window Nation fixes my windows...I'll change me review. If I could give them 0 stars or even negative..I would!

  Window Nation, LLC

  Date: 01/20/2023

  We are disheartened to hear that this was your experience and sincerely apologize, as this is not the level of service we hold ourselves to. We have located your account, and we are working diligently with our management teams to resolve this matter. We will be reaching out shortly to discuss this further.

• Review fromCurt V

  Date: 01/05/2023

  1 star

  Curt V

  Date: 01/05/2023

  Window Nation installed the wrong type of windows. When I called customer service, they said they wouldn't do anything about it and that I'm stuck with them. Wouldn't even offer a discount. I called customer service at least 20 times, due to them not getting back to me and because of all the problems with their windows and installations. Window nation claims they only install one window at a time to prevent cool or hot air leaving the house. They were installing 3 windows at a time. They also claim they measure every window to the cm. They didn't even measure all my windows. They also left nails and metal shards around the house. They got caulking on my carpet. They didn't bring enough framing material so they put different outdoor cheap frames on my back window. This is by far the worst window company I have every experienced. They take no responsibility for their mistakes and they won't even attempt to make it right once they got your money.

  Window Nation, LLC

  Date: 01/10/2023

  Greetings Curt,
  
  We never like to hear that any of our customers aren't 100% satisfied with their project. After reviewing your account, I see there is an open ticket within our escalation department to address your concerns of the framing around the windows. Like many companies, we are not exempt from the delay in production and materials caused by the pandemic, we are waiting on your correct framing choice to be delivered and will notify you the moment they arrive at the local warehouse. Please allow us the time and opportunity to make this right. Should you have any more questions, do not hesitate to reach out to Taneishia, your Window Nation Escalation account contact.

• Review fromLawrence Y

  Date: 12/29/2022

  5 stars

  Lawrence Y

  Date: 12/29/2022

  I am so happy with the windows that were installed that I am in the process of ordering more. They look great and the installation was accomplished timely and well. They get 5 stars from me.

  Window Nation, LLC

  Date: 01/03/2023

  Hello, Lawrence. These words go a long way, and reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

• Review fromSara M

  Date: 12/28/2022

  1 star

  Sara M

  Date: 12/28/2022

  DO NOT USE! DO NOT USE! DO NOT USE!!! Windows nation has the worst customer service!! Everyone has a different story as well for your problem. My husband and I were not happy with how the windows looked (after paying $11k), and they told us "that's just how they come from the manufacturer". That's a piece of bull crap. Then we were told "it's how they are constructed for the rain", even though some have seamless framing (how they should look) and some do not. We have called so many times and are told a supervisor will call us. NOT ONCE has a supervisor called. They also cut our bedding while covering our furniture on the day of installation. Guess who's responsible? NOT windows nation! Lastly, they finally arranged a date to bring new parts for our windows (separate issue) and when the service guy got here he said "our windows look fine" and never installed the new parts (what?). Spend your money somewhere else! I never complain but I am so undone with this company that I felt it was worth a review in hope to save others from being robbed of their money too! RUN, and RUN FAST!!!!!!!

  Window Nation, LLC

  Date: 01/03/2023

  Greetings Sara,
  
  We are disappointed to hear that your experience has been less than the 5-stars we strive for. We have located your account, and per the notes, our escalation team has been notified and is actively working to address your concerns. We understand your frustration and appreciate your patience in the interim while we work on correcting this for you.
  
  We will continue to be in touch.

• Review fromJon A

  Date: 12/26/2022

  1 star

  Jon A

  Date: 12/26/2022

  Bad quality windows, terrible customer service. Every time I call, no one gets back to me. I do not want to hear that they are working on it. If they are, how come I know nothing and no one calls back or shows up. We had an appointment set, and due to the weather, I initiated a call to tell them we could postpone the appointment till better weather comes, I thought I was being courteous, they told me that if I hear nothing, the technician will show up or he will call to reschedule. No one calls, no one shows up, I call again the next day to get an answer why no one called or showed up, I am told that I will get a call back, no one calls, I am frustrated. I realize that it is the holiday season, but we paid a lot of money for replacement windows that are badly leaking air, have condensation with water dripping onto our window sills, and they failed to insulate around the windows. Now we have really cold spots around our windows as well. And we had to pay money for this. Our old windows performed just as well. We had three other windows replaced by another company a year before and all of their windows function perfectly. Air tight seal, insulated around the window, no condensation. We should have had them come back. Stay away from this company and look else where.

  Window Nation, LLC

  Date: 01/03/2023

  Greetings Jon,
  
  Our customers and ensuring their satisfaction is our number one priority, and on the rare occasion we fall short, as you've expressed we did here, we won't stop until we correct it. We have located your account and see that we have an assessment scheduled for 01/05/2023; we look forward to working with you to determine the best course of action.

• Review fromDianne L

  Date: 12/23/2022

  1 star

  Dianne L

  Date: 12/23/2022

  We had all our windows replaced in Sept. 2022. Cost us over $15,000 due to a false advertising finance advertisement that did not offer the free financing over 3 years. While I trusted the good reviews anyway, we went with them anyway. Since the install, we have had numerous problems with these windows. I can see why they give so many free incentives, cause their windows SUCK , and installation was horrible too. One window had a jacked up screen. 2 of the sashes had to be replaced.
  
  First winter storm today, and all I feel through more than half our windows including our very expensive patio door is collllddd air coming through various gaps and seals or should I say not sealed areas of the window. So either the windows were made cheaoly, or the installers cut corners and did not insulate them properly. Either case, we're very upset with these windows. Wish I would have went with ***** or ******. Sometimes, it's worth paying more than to have crappy, cheaply made windows.
  
  I will never buy or recommend Window Nation to anyone. Wish I could get my old windows back, but I know that's not possible. However, getting at least half my money back for them should be what this awful, ripoff company should give me.
  
  Looking for new windows, do not get them at Window Nation. Worst Window Company ever!☹
  
  Very disgruntled customer
  
  Dianne L******

  Window Nation, LLC

  Date: 01/03/2023

  Greetings Diane,
  
  While we always strive to provide 5-star service to all of our customers, it is clear that is not what you have received, and for that please know we are taking your feedback to the appropriate departments to ensure this does not occur in the future. Based on our records as of 01/03/2023 , we currently have an open service ticket set in escalation to address your concerns. Thank you for giving us the opportunity to correct this for you.
  
  Regarding financing, please note, while we have negotiated the best rates for all Window Nation prospects and customers, final finance approvals and terms are solely up to the lender.

• Review fromSherry D

  Date: 12/22/2022

  1 star

  Sherry D

  Date: 12/22/2022

  Our window installation is now complete, but it took 8 months to resolve the issues! I called the company many times about 2 windows I was having issues with, left many messages to no avail. Window National makes many promises but once they have your money you are a forgotten customer. Make sure you do your homework and research the company because they are not accredited with the Better Business Bureau as they state on their paperwork and they have had over 500 complaints!

  Window Nation, LLC

  Date: 01/03/2023

  Greetings Sherry,
  
  
  
  We apologize that completion of your overall project exceeded the initial timeline. Unfortunately, like many other companies across industries we are still dealing with supply chain delays as result of the covid-19 pandemic. In order to focus on improvements to the customer experience and resolve complaints during this period Window Nation has proactively suspended our participation in the BBB accreditation program. This temporary pull only impacts the accreditation rating. The BBB remains a valuable tool for customers and Window Nation.
  
  While we have completed your project, please let us know if there is anything else we can do to assist you.

• Review fromNick F

  Date: 12/19/2022

  1 star

  Nick F

  Date: 12/19/2022

  The project has not been completed and we are far from thrilled. Install was on 9/14. The installation team installed 3 broken screens, got spray foam on our newly renovated kitchen walls and installed the wrong sashes. The installers then left without mentioning anything to us, letting us find all the mistakes on our own. I emailed our sales rep pictures immediately but did not hear back by the next day. I called the office and was told to send pictures again in an email. We were told a coordinator would call us, that never happened. I had to call back a week later to ask what's going on. We were told the screens were ordered but nothing about the repairs. We were told again someone would call to set that up. Again, that never happened and I had to call back. I've called at least 10 times. Always promised to get a return call from a coordinator within 48 hours, never happening though. Then in November we were told the parts were never actually ordered and they would now put the order in. We were originally told they would be back the first week of OCT to replace the wrong parts. Its almost January. WHAT IS GOING ON?

  Window Nation, LLC

  Date: 12/21/2022

  Hello Nick, we're deeply saddened to hear that your experience with us didn't meet your expectations. We always strive to provide 5-star service to all of our customers, but occasionally we do fall short. According to our records, our management team has an open service to address your concerns; we appreciate your patience in the interim while we work to resolve this for you. If you have any further questions or concerns, please don't hesitate to call or email us.

• Review fromPenny D

  Date: 12/17/2022

  5 stars

  Penny D

  Date: 12/17/2022

  We were very happy with our Window Nation experience. Installers (at least 5) arrived on time, and finished in a timely fashion. They actually left my house cleaner than when they arrived. I would absolutely recommend this company.

  Window Nation, LLC

  Date: 12/19/2022

  We're glad to hear that our installers were such wonderful examples of professionalism and that their work exceeded your expectations. We're thrilled you had such a wonderful install experience and are happy to welcome you to the Window Nation family!