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Business Profile

Window and Door Installation

Window Nation, LLC

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Window Nation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Window Nation, LLC has 37 locations, listed below.

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    Customer Review Ratings

    3.14

    Average of 438 Customer Reviews

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    Review Details

    • David J

      Date: 10/02/2022

      David J

      Date: 10/02/2022

      Arrived quicker than promised. Crew was friendly and efficient. I am quite satisfied with the service.

      Window Nation, LLC

      Date: 10/05/2022

      David, we're glad to hear that our installers were such fantastic examples of professionalism and that their work exceeded your expectations. We're thrilled you had such a wonderful install experience and are happy to welcome you to the Window Nation family!

    • Anna W

      Date: 09/30/2022

      Anna W

      Date: 09/30/2022

      Very happy with process from start to finish. Love my windows. Windows arrived earlier than promised and installation was scheduled immediately. Installers were on time, efficient, clean, courteous and kind. It took only a few hours vs the week-long process our neighbors endured after hauling their own windows from Lowes and hiring a handyman who offered no warranty. Thanks Window Nation.

      Window Nation, LLC

      Date: 10/04/2022

      Anna, we are humbled by your feedback and appreciate you taking the time to provide it. You experienced Window Nation Wonderful level service from start to finish, and we couldn't be more honored to serve you. We look forward to the opportunity to work with you again in the future!

    • Amanda G

      Date: 09/27/2022

      Amanda G

      Date: 09/27/2022

      Wonderful experience. Had windows installed in a sunroom. Everyone was courteous and professional. They did an excellent job. I absolutely love my new windows and I will definitely use Window Nation again in the future.

      Window Nation, LLC

      Date: 09/30/2022

      We are humbled by your feedback and appreciate you taking the time to provide it. You experienced Window Nation wonderful level service from start to finish, and we couldn't be more honored to serve you. We look forward to the opportunity to work with you again in the future!

    • Seth S

      Date: 09/27/2022

      Seth S

      Date: 09/27/2022

      Window install went great. The caulk job was neat and well done. Love out new windows. Thanks window nation for the quality job!

      Window Nation, LLC

      Date: 09/29/2022

      We are humbled by your feedback and appreciate you taking the time to provide it. You experienced Window Nation wonderful level service from start to finish, and we couldn't be more honored to serve you. We look forward to the opportunity to work with you again in the future!

    • Marissa C

      Date: 09/26/2022

      Marissa C

      Date: 09/26/2022

      Over priced. Windows falling apart and were just installed, plastic falling off, caulk bubbling and peeling off, windows not connected to the wood in the basement. Was supposed to be one day and they still haven't replaced one of my windows. No one responds or reaches out to me.

      Window Nation, LLC

      Date: 09/30/2022

      Marissa, we are sorry to hear you feel this way. We have located your account and see that since you left this review, management has been in touch and asked you to call us to schedule a follow-up appointment. We look forward to the opportunity to address your concerns and turn your experience around.

    • Elsia G

      Date: 09/26/2022

      Elsia G

      Date: 09/26/2022

      Window Nation's service was very professional every step of the way - from estimate to installation. First, the sales rep took the time to find out what I wanted and made some very good recommendations. Second, the Measurer performed his task seamlessly so that the installers did an excellent job of Installing the windows perfectly with the fitting just right. Finally, the installers cleaned up after themselves. Planning to using Window Nation again in the Spring.

      Window Nation, LLC

      Date: 09/28/2022

      Elsia, we are humbled by your feedback and appreciate you taking the time to provide it. You experienced Window Nation wonderful level of service from start to finish, and we couldn't be more honored to serve you. We look forward to the opportunity to work with you again in the future!

    • Greg K

      Date: 09/26/2022

      Greg K

      Date: 09/26/2022

      The installation crew was on time, courteous and skilled. Andrew the salesman was very professional. All around, and awesome experience. Highly recommend!

      Window Nation, LLC

      Date: 09/28/2022

      Greg, we are humbled by your kind words and recommendation of our services based on your experience with us. Welcome to the Window Nation family!

    • Nicole D

      Date: 09/23/2022

      Nicole D

      Date: 09/23/2022

      From the initial consultation to installation, the Window Nation team was professional and courteous. We are so happy with our new windows!

      Window Nation, LLC

      Date: 09/27/2022

      Window Nation Wonderful! We're ecstatic to hear that your experience from sales to installation was amazing. Thank you for taking the time to give us your feedback. We hope you have a great day, Nikki!

    • David B.

      Date: 09/21/2022

      David B.

      Date: 09/21/2022

      When I initiated the windows project during November 2021, it was during a promotional 2-year deferred payment offer. Sadly, I did not thoroughly read the contract until I started receiving billing notices from a credit bank that I did not recognize as representing Windows Nation. The contract made no mention of the payment deferral, even though I specifically discussed it with the Sales Rep. The contract did specifically state that after the installation, I would be making payments to Windows Nation and that any 3rd party financing would be agreed upon by both parties. So not only did I not get a payment deferral, Window Nation finance department set up financing with a bank not of my choosing or knowledge. Once I figured out what the credit statements were for, I first emailed the Sales, Production and Finance Managers and included my Sales Rep in early May of 2022. I received no response from any of them. I started calling Customer Service. The first service rep could not even pull up a contract for me. She recommended calling the bank that was billing me, which I did. The bank had no idea about the contract or financing terms, only that Windows Nation set up the financing of the project with them. I called Customer Service at least twice more. The next rep said he would contact my Sales Rep and Sales Manager. Again, no response after several weeks. Called Customer Service again. Once again, I was told that the Sales Rep and Sales Manager were going to be emailed and I asked to be CC'd on that email. I received no copy and to date, have not heard any response to my last call. The aforementioned bank is charging me 26% interest which is unacceptable. Payment deferral aside, because of the failure of Window Nation's Finance Department to contact me and arrange payment terms, I have had to pay several hundred dollars in interest that I could have easily avoided using my current financing resources.

      Window Nation, LLC

      Date: 09/23/2022

      We are disheartened to hear that this was your experience, and sincerely apologize as this is not the level of service we hold ourselves to. We are working diligently with our management teams to resolve this matter and management will be reaching out shortly. If you have any further questions or concerns in the interim please reach out to us at 866-217-9582.

      David B.

      Date: 10/03/2022

      I was contacted by Window Nation Escalation team who left a message on my voicemail on or around 9/26. I returned the call on 9/27 and spoke with one of the escalation team members who said he had reached out to the Sales Manager to contact me. As of today, 10/3, I have not been contacted by the Sales Manager, either by email or phone. While there seems to have been some headway in making contact with the company, there still has been no meaningful discussion as to what, if anything, is going to be done about the situation by someone who can do something about it.

      David B.

      Date: 10/07/2022

      I spoke again with the 'Escalation Team' on 10/5 and they said the Sales Manager had tried to call me that same day. I did note on my cell phone log that there were two calls from numbers that I did not recognize, but whoever it was did not leave a message. I advised the Escalation Team that whoever calls should leave a message if I do not pick up, so that I would know to call back. I advised the same thing on at least one of my calls to Customer Service. As of this evening, 10/7, I still have not heard from anyone from Window Nation and I have been picking up every call on my phone and landline since 10/5. I am beginning to wonder about the efficiency/authority of the Escalation Team to provoke action. I am about to move this from a review to a formal complaint with the BBB.

    • Kenneth M

      Date: 09/18/2022

      Kenneth M

      Date: 09/18/2022

      We got our windows installed was told we would be getting half screens and that is what sold us the windows. We have window ac units so half screens was perfect. Day of installation they was trying to put in full screens We told them that's not what we ordered. They took the screens and as of today 9/18/2022 we haven't got any screens called multiple times just got the run around for them.

      Window Nation, LLC

      Date: 09/20/2022

      Hello Kenneth, we are disappointed to hear that your experience has been less than the 5-stars we strive for. We have located your account, and per the notes, management has already been notified. We understand your frustration and appreciate your patience in the interim while we work on correcting this for you. If you have any further questions or concerns, please give us a call at 866-217-9582 or email us at [email protected].

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