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This profile includes reviews for Bozzuto & Associates Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bozzuto & Associates Inc

  6406 Ivy Ln Ste 700 Greenbelt, MD 20770-1441

  
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  The Pioneer

  1760 Revere Beach Parkway Everett, MA 02149

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  Riverbank

  560 W. 43rd Street New York, NY 10036

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  Compass at The Grove

  1001 Compass Way Newark, DE 19711

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  1305 Dock Street

  1305 Dock St Baltimore, MD 21231-3366

Review Details

• Review fromRolisa h

  Date: 08/20/2023

  1 star

  Rolisa h

  Date: 08/20/2023

  Since living in The Winthrop over the past 4 years, the last year starting in January 2023 has been nothing but torment under the new management from being racially harassed by my above neighbor, car broken into, trash placed in front of my door by another neighbor and dogs allowed to poop in front of my balcony door. All incidents reported to management to no resolve or notice sent out to warn other residents. Instead, I was sent a letter stating I am the aggressor in an incident where I continually reported to management for a resolution and support. I feel it was easier for Bozzuto to label the black woman the aggressor versus holding the white male who harassed me for months and who stated management will not do anything to him, the white woman who allowed her dog to poop several times in front of my balcony, or the white male who put his bag of trash in front of my door accountable at all. I have tried 6 times requesting a follow up from corporate to no answer since February 1st. When the issues first begin to occur, I naively believed my concerns would be resolved based on Bozzuto values of "united in our mission to create sanctuary, we are focused on continually improving our Diversity, Equity and Inclusion efforts every day, fostering a culture of kindness and appreciation." Now, I realized that was all show to display values they do not hold as a standard when faced with documented complaints. At this point, I really like this nightmare of living at the Winthrop to end and I have learned a valuable lesson in following my first mind of calling the police and filing legal complaints in the beginning of February when it appeared the Winthrop management was not going to stop the harassment from a neighbor who just moved in over a 4-year tenant.

  Bozzuto & Associates Inc

  Date: 08/24/2023

  Dear Rolisa,
  At Winthrop, we are committed to fostering a peaceful and welcoming atmosphere for all of our valued residents. Anytime we receive a complaint, it is taken with the utmost seriousness, and we strive to resolve any issues promptly and effectively.
  Our team has made multiple visits to your apartment to assess the situation firsthand. While we did hear some light sounds and steps by the individuals living above, nothing heard would be considered a violation/wrongdoing of their lease. Despite this, we have proactively communicated with your neighbor on each occasion, urging mindfulness and reminding them of the complaints we have received.
  We acknowledged that your satisfaction with your apartment home was no longer meeting your expectations. We have offered both an in-house transfer to a top-floor unit and the option of lease termination without penalty.
  We are not aware of any instances involving trash being placed in front of your door or an incident of your vehicle break-in. Please reach out to our office with more information regarding these matters.
  Regarding the concern of pet waste near your patio. We have the original complaint and our staff was unable to identify the responsible individual or dog. I am sorry to hear it is continuing and I am happy to address this. We have recently added a camera to the Zen Garden and I will connect with our vendor who manages the grounds to see if we can track this individual and address accordingly.
  A member of our legal team will be reaching out to you as requested concerning the July 19th incident.
  Sincerely,
  S****** Lundy
  Property Manager, Winthrop
  913 ********* **** | Towson, MD 21204
  (O) 443-274-7374 | WinthropTowson.com
  NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK®
  NAMED A TOP WORKPLACE BY THE WASHINGTON POST EIGHT YEARS IN A ROW

• Review fromKyle A

  Date: 08/03/2023

  1 star
  I applied to a Bozzuto property but was denied because I was "unable to provide sufficient proof of income." I'm a new law school graduate, so I obviously don't have paystubs, since I'm moving for my new job. I provided my offer letter indicating I was starting in the next couple weeks and indicating my salary of 7x monthly rent, but they claimed that wasn't good enough because offers are "contingent." So I was going to have a guarantor (my parents), but because my parents live in the midwest where the cost of living is lower and only make 3.8x monthly rent, they fell short of the 4x monthly rent requirements. \
  
  Long story short - you simply cannot rent from a Bozzuto if you're a young professional fresh out of grad school regardless of how much money you will make in your new job, unless your parents make well over $100k and can guarantee your rent.

• Review fromAlix M.

  Date: 07/29/2023

  2 stars

  Alix M.

  Date: 07/29/2023

  I applied to a Bozzuto property and since it was the least expensive unit in the building, I applied before touring the apartment. To apply, there was a standard application fee and a $500 amenity fee. The leasing manager assured me the anenity fee was refundable if I didn’t end up renting the unit. The tour process ended up taking two separate visits because at first tour, I was told I wouldn’t be able to see the actual unit. Once I was able to see the unit, I decided it wasn’t for me. I cancelled my application fee and was informed that the amenity fee refund would be in the form of a check and that I could expect it in 30-45 days. I was never informed of the delayed refund prior. At a time when I have a number of increased expenses related to moving, I find this very insensitive.

  Bozzuto & Associates Inc

  Date: 07/31/2023

  Good Morning, Unfortunately, we did a search of the name and email, but was unable to locate it in our files. If you could provide the name of the property and exact name of the applicant we will be able to research and respond in more detail.
  
  Thanks,

  Alix M.

  Date: 07/31/2023

  is there an email I can send this to? I don't want to post this information publicly. Thanks!

• Review fromTiffany F

  Date: 07/23/2023

  1 star

  Tiffany F

  Date: 07/23/2023

  Every day at The Vine (Laurel, MD) is a constant violation of my peace. If you are unlucky enough to have similar experiences, I urge you to consult all available resources, including BREACH OF QUIET ENJOYMENT clause.
  Complaints (as of 29 May 23):
  — Total Complaints = 36
  — Total #/% Quiet Hours Complaints = 23 / 63.9%
  Examples of disturbances NOT DEEMED EXCESSIVE by management (no option to upload audio files):
  ******** OUTSIDE QUIET HOURS ********
  — 30 Apr 23, 10:29 AM: Forwarded to Property Manager via email dated 30 Apr 23 12:42 PM.
  — 04 Jul 23, 7:13 PM: Forwarded to Property Manager/Regional Manager via email dated 04 Jul 23 9:58 PM.
  — 04 Jul 23, 8:07 PM: Forwarded to Property Manager/Regional Manager via email dated 04 Jul 23 9:58 PM.
  ****** QUIET HOURS ******
  — 01 May 23, 1:40 AM: Forwarded to Property Manager/Regional Manager via email dated 01 May 23 5:12 AM.
  Management has taken no meaningful action to resolve the issue. Instead:
  - Provided option to break lease without penalty at my own expense.
  - Recommendation to relocate to the common areas during disturbances.
  Although the type of disturbance reported is confined to my apartment, management has implied that the lack of complaints from other residents precludes management action or intervention. I am the only neighbor that would be affected by such noise. The idea that another neighbor would be subjected to this noise or that management can hear such noise from outside the unit is devoid of logic.
  Any reasonable resident would consider this noise to be excessive. I have made every attempt for resolution. Outside of committing significant financial resources, I have gone over/beyond. I use noise cancellation headphones, ear plugs; rotate my sleeping pattern/location, and spend countless hours documenting/reporting disturbances.
  Bozzuto is irresponsible in their lack of action and should be ashamed at how they treat residents. I have elected to vacate the unit once I find a suitable location.

  Bozzuto & Associates Inc

  Date: 07/31/2023

  “Hi Tiffany, thank you for your taking the time to leave your review of The Vine. I’m sorry to hear that you’re unhappy with your living experience. We have had multiple in person conversations, emails, and phone calls discussing options to help meet your needs. After these conversations, it made most sense to offer you a transfer to a top floor home to lessen the risk of experiencing noise from someone above. It was managements understanding that you initially wanted to either transfer to a top floor apartment, or be able to move out with no lease penalty fees. Management agreed to these terms and updated you when a top floor apartment was coming available to allow you the option to transfer to this home. We are continuing to monitor any top floor apartment homes to be able to give you the option to transfer. If you have any questions, please do not hesitate to reach out.
  Thank you,
  Bryce Robinson
  Property Manager, The Vine
  10945 Price Manor Way | Laurel, MD 20723
  (O) 301.245.1286 | LiveTheVine.com”

• Review fromDolores G.

  Date: 07/19/2023

  1 star

  Dolores G.

  Date: 07/19/2023

  Since April 20, 2023 I have made several attempts to obtain my apartment holding fee $250.00 and application fee of $25.00, for a total sum of $275.00. I have contacted The Bozzuto Group, via the telephone, and left messages with my updated contact Information, and no one from The Bozzuto Group, has even made an attempt to contact me to refund me my $275.00, and now it is almost August 2023. As of now I still do not have a place to call home because I am homeless, due to the fact my home was destroyed in a fire Nov. 20, 2022. It started in my neighbors townhome, and killed her and dog, and destroyed four townhomes. I was just getting back to work. I need a home, and my money refunded. Due to your racist staff member who was cold as ice, rude,etc.. my application was probably trashed, put on a shelf, or etc... NO HOME & NO REFUND. I was lured there on false pretense of affordable housing? My paperwork spoke for itself why I was there. Make sure The Bozzuto Group," act like they know"! Respect Goes Along Way, And Racism Is Out. The Bozzuto Group, has quite a bit of property in Maryland. I am just devasted, homeless, and need my money refunded, etc... SMH!!!D. Green

  Bozzuto & Associates Inc

  Date: 07/21/2023

  "I investigated your refund and see that you are due a refund and can confirm that a check was cut on 7/20/2023, so you should receive your refund very soon."
  Thank you so much!
  Ryan W****
  General Manager
  Bozzuto Management Company
  Rye House
  **** *** ******  | Baltimore, MD 21230
  (O) ************  | **************** *** ******* *** ******* ********* * ********** ** ***** *** ************ * ******************  

  Dolores G.

  Date: 06/05/2024

  Did not receive refund check.. please call me at ************

• Review fromChawndra R

  Date: 07/04/2023

  2 stars
  I don’t feel safe at Bozzuto Rhode Island Row DC. It is suppose to be a secure place but yet they let non-residents come into our stairwells and smoke. They threaten current tenants when asked do they live here. Only 3 security we know actually does their jobs. Either they fix the issue or they won’t last. We need more security and overnight ones also. We had folks shooting fireworks at us from the subway station July4,2023

• Review frombrenna m

  Date: 07/01/2023

  1 star

  brenna m

  Date: 07/01/2023

  Thad the unfortunate experience of having my packages stolen twice while living here.
  Additionally, there is a high turnover rate in the leasing office. The street lights on the outside of the building are either intentionally not working or just never will get fixed, which creates a gloomy and dangerous atmosphere when walking outside in the evening. Furthermore, the pool heater seems to work occasionally, and there are often issues with the few elevators in the building.

  Bozzuto & Associates Inc

  Date: 07/05/2023

  We’re sorry to hear of your experiences with packages missing or stolen. We are dedicated to investigating the matter thoroughly and getting to the bottom of what took place when your packages were delivered to the community. We would love to connect with you to discuss the details of the packages going missing as well as any of your concerns regarding the building and your safety, and address those concerns in a timely manner.
  Regards,
  Nicholas L****
  Property Manager, *** ****** ******* ** ****** ***** *** *** ******* **** ** *** ***** ****** ** ******** ** ***** *** ************ * ******************** NAMED A TOP WORKPLACE BY THE WASHINGTON POST SEVEN YEARS IN A ROW
  NAMED #1 IN THE US FOR ONLINE REPUTATION SEVEN YEARS IN A ROW

• Review fromMarie B.

  Date: 05/24/2023

  1 star

  Marie B.

  Date: 05/24/2023

  I recently had open heart surgery and was assigned to a traveling nurse. She comes twice a week. The first day she came I called concierge to let her up. She did but she advised me to write an email to let management know. I wrote an email stating the days she would come. They returned an email with a form stating that that I need proof of my surgery. The next time the nurse came they told I had to come get her because I didn’t provide proof. I was in a wheelchair. With no one to push me so I had to struggle downstairs to go let her in. I was so upset my chest started hurting and my blood pressure went up. The concierge saw me in a wheelchair prior to that so she knew I wasn’t lying. The traveling nurse told me she had been assigned to this building since 2020 and they never asked for a sick patient to come get her. They usually let her up with no problem as soon she tells them the unit number. This is a horrible way to treat a tenant who just had a major surgery. What if I would have failed on my way to get her. I walked to the office to ask them why should I provide or even tell them what kind of surgery I had? They didn’t care as they watched me struggle to walk with a big scar on my chest. This was very insensitive and heartless. My lawyers will be reaching out out soon. This the modern at art. You guys need to train your staff to treat the tenant with respect and dignity. I can’t believe I had to go get my nurse myself I was in so much pain and could barely walk while the concierge sat there and watched. The modern at art Washington DC

  Bozzuto & Associates Inc

  Date: 05/24/2023

  Hi Ms. B***,
  Thank you for taking the time to provide feedback on your experience with us. I sincerely apologize for the confusion and inconvenience this has caused. Thank you for speaking with me today so that I can better understand your experience and how we can provide you with the assistance you need. Our goal is to meet your expectations and provide you with a comfortable living experience.
  Thank you again for your patience and understanding. I look forward to continuing to work with you and addressing any other concerns you may have.
  Tiffany Gayles - General Manager
  Best,
  Tiffany Gayles
  General Manager, The Modern at Art Place
  400 Galloway St NE | Washington, DC 20011
  (O)202.830.2294 | TheModernDC.com
  NAMED #1 TOP WORKPLACE 2020 BY THE WASHINGTON POST
  2020 NAHB PROPERTY MANAGEMENT FIRM OF THE YEAR
  NAMED #1 IN THE US FOR ONLINE REPUTATION SEVEN YEARS IN A ROW
  ________________________________________

• Review fromSandra F

  Date: 05/22/2023

  1 star
  I lived in Meriel Marina bay for 5 years, so far the worst management I have ever encountered.
  They have lied over and over.
  We have a 2 years construction.
  They have a lawsuit against the construction, they knew we had mold, water intrusion and structure.
  They hid from us all this information for months and months.
  My son got extremely sick and I begged for transparency ( i didn’t know back then about the mold or the lawsuit).
  Leah Cataldo had made me feel I was crazy for asking questions, or even think it was mold in my unit. She literally told me “no one “ was going to help me from Bozzuto, that were her exact words!!! They even sent me an email asking me to refrain from contacting them about the construction. I have been under construction for over 6 months.
  They do not care about our health or living conditions.
  The management have talk to us in ways I never thought I will be treated, like we work for them and how dare we bother them, with so much rudeness.
  We used to love our management and manager Callah, but since the new manager Delaney has arrived, management have become bullies over their tenants.
  They don’t care about what we go through at all, neither our health or well being.
  

• Review fromTaylor D

  Date: 03/31/2023

  1 star

  Taylor D

  Date: 03/31/2023

  Horrible! They do nothing to help you, resolve any issues you have and steal your money!
  

  Bozzuto & Associates Inc

  Date: 04/03/2023

  It is unfortunate that this resident seems to be experiencing some difficulties at his location. However, this is not a Bozzuto managed property. The only location we could find with his name is Wyandanch Village in NY. Bozzuto has not managed it since 2020.
  We would be happy to assist further if you can provide the name of the property where you reside now, if not the above.