Complaints

This profile includes complaints for Lednor Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lednor Home Solutions

  210 Najoles Rd Ste 103 Millersville, MD 21108

  
• 

  Gutter Helmet by Harry Helmet

  401 Plum Industrial Park Pittsburgh, PA 15239-2914

  
• 

  Gutter Helmet by Harry Helmet

  33755 9th Ave S Federal Way, WA 98003-6733

  
• 

  Gutter Helmet by Harry Helmet

  109 Gaither Dr STE 305 Mount Laurel, NJ 08054-1704

  
• 

  Gutter Helmet by Harry Helmet

  8059 Lewis Rd STE 305 Berea, OH 44017-2943

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gutter Helmet will not answer the phone, return emails or anything - They say they have a lifetime guarantee on the product but will not come out to service it ever

  Business Response

  Date: 02/02/2024

  We have reached out to this customer and he said that he was trying to schedule service through an automated texting platform. The customer did not want to schedule a service when speaking with them. They now have the correct contact information to schedule service and stated that they will call back to schedule. 

  Customer Answer

  Date: 02/02/2024

  The issue is not having the ability to schedule a gutter cleaning. Gutter helmet promises to clean the gutters once they become clogged as they are never suppose to, according to the warrantee. But to get the gutters clean they want me to pay for the technician to come out to the house to do the cleaning, but the cleaning is supposed to be be free.

• Initial Complaint

  Date:12/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being a ten-year Gutter Guard owner, I am highly unimpressed with the company and the irresponsibility of their persons. I had initiated a call to have my gutter guards cleaned, in terms of their lifetime warranty and service plan. When Chris had arrived at my home he had inspected from the top of my driveway and asked if I had a new roof put on. When I responded yes, he claimed that the warranty was void and he wanted to speak with the individual who reinstalled the gutter guards. Chris asked for Sam's (Roofer) contact information and said he would contact him. Unbeknownst to me Chris had told Sam he was responsible for coming to my home and removing the gutter guards from my roof. I found this out when I heard a knocking on my roof and came outside to be told by that the roofers were instructed by the Gutter Guard (Chris to Sam) to remove my gutter guards. There was no information verbal or written provided to inform me of what was or will be happening. After this, I called Chris who informed me it was Sam's fault and he had provided Sam a new quote with the price for a new system along with a "discount". Sam was not aware that the system required replacing, otherwise, he wouldn't have taken them down because he had worked with gutter guards in the past and had no issues or complaints about reinstalment. Sam had deemed a replacement was unnecessary as the equipment was in good condition upon reinstallation. Chris then realizing his dilemma informed me to claim it with my home insurance as hail damage. After careful consideration and deliberation, I decided against it for a multitude of reasons. At this point, it is April and Chris has stopped responding to calls or messages left at his office. The system was 10 years old but guaranteed for life. I acknowledge the warranty was voided, but my system didn't have to be dismantled without my consent at the direction of Chris from Gutter Guard. I ceased communication August 2023, after a multitude of failed attempts.

  Business Response

  Date: 12/13/2023

  This customer had her roof replaced on their home and the roofer removed and reinstalled the gutter helmet. Since this was not preformed by a certified installer of gutter helmet the system was not installed properly. in communication with the home owner the roofer removed the gutter helmet and we returned to inspect the gutter helmet. the gutter helmet was damaged by hail and was beyond repair. We gave the customer a quote to submit to their insurance company as hail damage should be covered under the home owners insurance. The customer informed our tech that her deductible was higher then the quote for the new system. the existing system is not reusable and if the customer would like a new system she can give us a call and we will have our quality control tech meet with them and sign a contract for a new system.  

  Business Response

  Date: 02/16/2024

  i have spoken to this customer and she has my direct line to call me directly. we are curranty negotiating a resolution and she is going to call me back next week 

  Customer Answer

  Date: 04/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  After talks with Mike B*** - Gutter Helmets Regional Manager, An offer was put on the table but after careful consideration I have decided to reject the offer. I am now requesting a counteroffer with arbitration for a neutral third party to help resolve the situation. 
  
  Sincerely,
  
  
  
  ******* ******

  Customer Answer

  Date: 04/09/2024

  To whom it may concern,
  Gutter helmet offered me the opportunity to purchase a new system for $3,100.00 versus $5,500.00. 

  Given the fact my system should not have been taken off without my consent. I am not willing to pay more than $1,500.00 for a new system. Along with a full service package and warranty. 
  

  At this point, I would like to go through arbitration to have a non bias party intervene.  
  

  Mrs. ******* ******

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a gutter helmet system installed on our home in 2021. One of the conditions of my purchase was that the gutters would be cleaned free of charge as needed for the life of the system. Called gutter helmet to have our gutters cleaned because they are now full of debris and water shoots right over the top of them. We were told we would have to pay a $50 “dispatch fee” or they couldn’t schedule us for service and come out. No mention of a “fee” when we purchased the item and a fee should not be imposed for a problem that is not of our doing. Only reason we went ahead with the purchase was the promise of maintaining our gutters in the warranty. Any way not very happy.

  Business Response

  Date: 10/10/2023

  Thank you for your feedback regarding the
  new dispatch fee. We understand your frustration and appreciate you taking the
  time to share your thoughts with us.
  We introduced the new dispatch fee to
  continue providing our customers with the high-quality service they expect. The
  fee helps us to cover some of the costs of providing our services, including
  the cost of maintaining our skilled technician staff and any travel-related
  costs such as fuel.
  We understand that the new fee may be a
  surprise for some of our customers. We are always looking for ways to reduce
  costs and pass on savings to our customers. We will continue to monitor the
  situation and adjust as needed.
  In the meantime, we apologize for any inconvenience, we
  will always honor our warranty and provide the services you need, as and when
  required. We appreciate your understanding and continued support. 

  Customer Answer

  Date: 10/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:   Gutter helmet is yet to schedule the problem to be corrected. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

   

• Initial Complaint

  Date:10/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Gutter Helmets installed many years ago. They have worked well, and Gutter Helmets has come to my house to clean the gutters and make necessary adjustments. On August 28, 2023, Chris L******, one of the service techs, came to my house to inspect for water that was pouring off of my roof but not into the gutter, causing damage to a nearby window frame. He said that he would have Donte come out to make the necessary adjustments. After hearing nothing back, I called Gutter Helmets on September 25 and left a detailed message. On September 26, a woman from Gutter Helmets called me and told me that Chris had never submitted a service request, thus the work was never scheduled. She then told me that Gutter Helmets charges $50 to cover inflation, increased fuel costs, and to "retain employees". She also told me that Chris was supposed to tell me about this $50 fee, which he did not. When I questioned the fee and explained that this is not part of my contract, she mumbled that it would probably be going away soon. I told her that I would not pay the $50 fee and that perhaps Chris should pay it instead. She then hung up the phone on me. Despite calling Chris, texting him, calling Gutter Helmets' Service Department, I have received no response. In the meantime, this issue is causing further damage to my house. Infuriating.

  Business Response

  Date: 10/02/2023

  As per our conversation I have opened your service ticket and we will be scheduling your service shortly 

  Customer Answer

  Date: 10/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:09/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Gutter Helmet system for my home over 10 years ago. It came with a lifetime warranty against any obstruction or they would come out and take care of it at no charge.
  
  The company has since been bought out by Lednor Home Solutions. I called to tell them that a bird has built a nest inside the gutter, under the gutter guard, at the right downspout and wanted to schedule a service call to clear the nest, per the warranty. "Sure," they said, "but we'll have to charge you a $50.00 travel fee to get the technician out there."
  
  I told her that was not part of my service contract and that is it inconceivable that I'm expected to pay a travel fee for a technician to come out here to fix a problem covered under their warranty. She said that this is something new that's been implemented since COVID. That makes it even worse.
  
  I've attempted on three occasions to speak to someone in their corporate office to resolve this, but was told that this fee is to cover inflation and gas prices. I told them that they should cover this cost since their product did not prevent this blockage as per their warranty. They said they would cover the repair, but that I must pay the $50.00 travel fee upfront.
  
  Although customer service in today's culture has disintegrated almost to non-existant, this new requirement is the most ridiculous thing I've heard.
  
  I would appreciate any assistance the BBB can provide in this matter. I should not have to pay a $50.00 travel fee for them to send a technician to my home to fix a product defect. I expect them to honor their warranty and send someone out to my home to resolve this issue.
  
  Thank you!

  Business Response

  Date: 09/18/2023

  We appreciate the opportunity to clarify the situation regarding the customer's Gutter Helmet system. To the best of our knowledge, her system is protected under the manufacturer's registered lifetime warranty for Gutter Helmet. We say "to our knowledge" because there are some uncertainties, such as potential tampering or possible damage that might have created an opening for birds to enter. The $50 dispatch/travel fee covers our technician's and truck's expenses for the visit. However, any work related to the warranty will be covered at no additional charge, except for the travel/dispatch fee, even if it requires several hours of technician work. We've tried to explain this distinction to the customer, but there seems to be some misunderstanding. It's essential to note that the fee is unrelated to the warranty itself. Additionally, we'd like to address and clarify that our company has not been bought out. We continue to be under the ownership of the original proprietors. Thank you for your understanding, and we're here to answer any further questions regarding this complaint.

• Initial Complaint

  Date:09/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Gutter Helmet system installed on my home, that came with a lifetime guarantee on function and materials. My gutters are currently not working and water is spilling over the top rather than going down the spout into the drain.
  
  I FIRST contacted Gutter Helmet/Lednor Home Solutions on July 10, 2023 to request service. I was advised at they would be out in 2-4 weeks. That time came and passed. I contacted the company and was routed around to many different people who could not help and ultimately routed me to a voice mailbox on 8/10 and 8/11. After receiving no response, I contact them again on 8/16 and requested to speak with a supervisor. I was advised they were all in a meeting and someone would call back, to this date, I have not been called back.
  
  I next contacted them on 8/24/23 and spoke with Jessica, who took my information and advised she would work on having my sevice scheduled. We received a text message on 8/28/23 advising that our service had been scheduled for 8/29/23. As of this date 9/7/23, no one has come to our home to provide service. I have not been able to reach the company by phone but have left messages and am still waiting for a call back.

  Business Response

  Date: 09/18/2023

  Our service team of Ralph and Nick were out to this home on 8/29/23, went above an beyond normal procedure and repaired the damaged Gutter Helmet to insure the system works correctly. Outside damage is not covered under the warranty and there is typically a fee involved, yet our team repaired the damage at no charge to the customer. If the customer needs any additional information they may contact us at 866-818-5123. 

• Initial Complaint

  Date:09/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Gutter Helmet system from this company in February 2022. At the time I signed the contract, I was given in writing a lifetime warranty that would cover all warranty repairs at no cost to me, for as long as I owned the home. The gutters recently developed a leak and I called for warranty service. I was informed when I called that the company had instituted a new policy that there would now be a $50 charge to send out a technician. This is a unfair practice to charge existing customers that fee. My contract with them and my warranty says nothing about any such charge. I refuse to pay it and the company won't repair my gutters unless I pay that fee.

  Business Response

  Date: 09/18/2023

  Left msg and email with Mr ***** to discuss what he is seeing with his system and to discuss the dispatch fee that was implemented.  Offered a 1 time waiver of fee to address his system needs. Sounds like it may need a cleaning on the helmet. We did not add new gutters to the residence only the helmet protection. The helmet warranty is for the gutters not clogging and does not guarantee the performance of existing gutters that we did not install. Also offered to come out in site to inspect the system if he would like but assured him in my message that we would ensure the system is working correctly. 

  Business Response

  Date: 09/19/2023

  Spoke with Mr ***** yesterday, got some more information on his system. Will be having a tech stop by tomorrow 09/20 to inspect system for clogs

  Customer Answer

  Date: 09/19/2023

  
  
  Complaint: 20563553
  
  
  
  I am rejecting this response because: I accepted their offer to come out and inspect my gutters by waiving the $50 fee, however the company stated this was a one time only waiver. My initial complaint was that there shouldn't be this fee at all for existing customers. The company told me that if there is a problem in the future I would have to pay the fee. Again this is changing the terms of the original warranty which is not right. I understand that if my original gutters are the problem and not the Gutter Helmets, I would be liable for all fees and repairs. That was never the issue.
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gutter guards installed by Gutter Helmet company; it is still getting clogged by leaves, loose gravel from the roof. The rain water that supposed to drain in the gutter is draining inside of garage, garage walls inside and outside. I called the company to schedule service to clean gutters, which is courtesy according to the warranty/contract. I have life time warranty on gutter guards. I have been told by company representative that the company is charging $50 service fee, and it is no longer free, which violates the contract/warranty. The company started to charge $50 in June 2023 without letting customers know. The company refuses to come out for gutter guard service. I thought that gutter guards supposed to prevent gutters clogging on a first place.

  Business Response

  Date: 08/14/2023

  Dear Valued Customer / BBB,
  

  We greatly appreciate your feedback regarding the recently introduced service fee. We understand the frustration this might have caused, and we're grateful for your willingness to share your thoughts with us. The implementation of the new service fee, currently in effect until further notice, is aimed at maintaining the high standard of service that our customers expect.
  This fee enables us to address the challenges posed by unusual circumstances, such as inflation and associated increased business costs, particularly in terms of sustaining our skilled technician team and covering elevated travel-related expenses including fuel costs. It's important to note this fee is unrelated to the performance-based nature of your manufacturer's performance warranty and us servicing any performance related matter with your system, or that of any other customer.

  We recognize that the introduction of the service fee might come as a surprise to some of our valued customers, and we understand that it might raise questions. Rest assured, we are consistently exploring opportunities to minimize costs and share those savings with our customers. We are actively monitoring the situation and will make necessary adjustments as warranted.
  

  While we regret any inconvenience this fee might cause, please be reassured that our commitment to honoring warranties and providing essential services remains unwavering. We value your understanding and continued support. If you'd like to discuss this matter further, please don't hesitate to contact us at [email protected] or 888-543-5638.
  

  Once again, thank you for your input, and we look forward to continuing to serve your needs.
  

  Sincerely,
  

  Del T******

  President & CEO
  

  Customer Answer

  Date: 08/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The service fee $50 was added without making the customers aware. The contract is lifetime warranty with no cost repairs to the customers. The clogged gutter creates a problem, and will eventually damage garage roof, and possibly garage. This will cost much more than $50 for Gutter Helmet to repair damages caused by clogged gutter. Refusal to honor the warranty along with a garage damage may create legal issues for the company along with bad reviews and bad reputation. Is it really worth it? 

  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1st, 2022, I had the Gutter Helmet system installed on my home. Recently, due to high winds in my area, four panels were blown off. After this happened, I attempted to contact Gutter Helmet to bring this matter to their attention. I made several calls on 03/27/23 and did not get a response until 04/04/23. An estimator came out the following day and informed me that they would not cover the damage. Apparently in their fine print, there is a clause which states that they are not responsible for wind damage. It is my belief that if they had installed the product correctly, that it would not have blown off in the first place. It was obvious that their system of placing one brace every five feet is inadequate to withstand any excess amount of wind. The inspector from Gutter Helmet agreed with me on this point. He then informed me that for a little over $900, they would re-install four new panels along with extra bracing between each of the missing panels. I felt that this was too much, and the inspector ultimately came down to $695 to repair their shoddy work. I asked the inspector if he would sell me the panels and braces so that I could repair the system myself properly. I was informed that they would not sell these items to me. My primarily complaint is - why wasn't this system installed properly in the first place? Extra bracing should have been used to secure the system. It is also very disturbing to me that Gutter Helmet refuses to stand behind their workmanship. After all, my system was only eight months old! At the time of my purchase, my salesman DID NOT inform me that wind damage would not be covered.
  
  I want Gutter Helmet to stand behind their product and installation. I am requesting that this business come back to my home and replace the damaged product "properly" without charge. I don't think that it is unreasonable to ask for a company to stand behind their product - especially within the first year of purchase.

  Business Response

  Date: 04/07/2023

  See note below from our Operations Manager in Pittsburgh, a mutual resolution has been reached with customer 

  I called Mr. ****, spoke with him about the original installation. He felt it was installed incorrectly because he felt there was not enough brackets used and this is why the Gutter Helmet blew off. I explained to him we installed per manufactured specification. Unfortunately, with the streamline winds that exceeded over 60mph. there were a lot of damages in the area, not just Gutter Helmet. After talking with him, we have reached an agreement to have the repair done on his residence. We will be adding brackets to the original install and replacing the damaged panels in the area of concern. He would like me to write the MFG. a letter to recommending they change their specs. on the installations. I let him know that we will work him into the calendar. He also requested that the repair technicians let him inspect the work after completed.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a continuation of a complaint filed in approx September 2022. After the complaint I did receive a call from Mark at the business. However the matter was referred to insurance carrier due to the dollar amount of the damage they caused to my roof. After waiting approx 3 months responsibility was denied by insurance carrier, I’m sure at the insistence of this business. I requested a review as the bases for their denial is not even what caused the damage. Gutter helmet has had numerous issues due to their product and I want mine fixed. Their insurance company is as non responsive as they are. I’m a 66 year old woman on a fixed income who basically is getting raped by this company. I want this damage paid for by this company. I have provided all the information they requested. I feel that in fact the claim was never investigated as asserted by this company and their representative. In fact they said they came to my house but it looked like no one was home so they left. What?? At least come to the door. I had no idea whatsoever that they came to my home. Please help get this claim paid. The repairs are nearly $11k
  Contact from the business with me needs to be by email in order to have written documentation.
  Again, the business and their insurance carrier have been provided all information that was requested of me.
  I want them to stand by their advertisements, their implied business standards and handle this claim as a reputable company would.
  Resolution would be to pay for the repairs to my roof caused by their company. I have had to get it fixed in order to mitigate further damage and probable mold in my home.

  Business Response

  Date: 03/10/2023

  This was turned over to the insurance to assess, investigate and mediate. They determined that there was no issue or fault with the Gutter Helmet so that is what we would have to go by and any further items would come from the insurance assessor.  

  Customer Answer

  Date: 03/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   your insurance carrier called me one time for possibly 5 minutes. There was never an “assessor” from your insurance company. You employ your insurance company. They lied about doing an investigation, they were unresponsive. The basis for their denial which I am quite sure you are aware of was not even the basis for my claim.

  As a business you are, in fact, ultimately responsible. I tried to work with your company, to no avail.

  i am requesting once again that you stand behind your product as advertised. Resolution would be payment of the repairs needed due to your companies product and lack of workmanship.

   This is YOUR responsibility. 
  
  
  Sincerely,
  
  
  
  ***** *******