We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

AmeriFinancial Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    AmeriFinancial Solutions encourages consumers to contact Nate via email at [email protected] to review their concerns prior to filing a BBB complaint. Nate's response time is generally with in two business days. We appreciate an opportunity to resolve your concerns prior to the filing of a BBB complaint.

Complaints

This profile includes complaints for AmeriFinancial Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AmeriFinancial Solutions, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 150 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with MEDICAL, I do not have a contract with AMERISOL, they did not provide me with the original contract as i requested.

      Business Response

      Date: 11/06/2024

      Documentation will be sent to the consumer that will enable the consumer to understand the nature of the debt. AFS does not claim to have a contractual relationship with the consumer. AFS is a collection agency and the consumers accounts were placed for collections. AFS looks forward to working with the consumer so that this matter can be resolved. The consumer may call our office at ************ and reference account number ******** or ********. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:10/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Amerifinancial Solutions as I did not have a contract with them, nor was I provided the original contract as requested.

      Business Response

      Date: 11/04/2024

      Documentation will be sent to the consumer that will enable the consumer to understand the nature of the debt. AFS does not claim to have a contractual relationship with the consumer. AFS is a collection agency and the consumers account was placed for collections. AFS looks forward to working with the consumer so that this matter can be resolved. The consumer may call our office at ************ and reference account number ********. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:10/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Wake Emergency PHYS P A. I don't have a contract with Amerifinancial Solutions llc who is trying to collect money from me. They did not provide me with proof of contract between them and myself for this debt as requested. I request that this account be removed from my credit report.

      Business Response

      Date: 10/28/2024

      AmeriFinancial Solutions (AFS) is unable to accurately/positively locate an account for this consumer with the information provided. In order to assist the consumer in resolving this matter, AFS would ask that the consumer supply greater detail on the account that the consumer is referring to in the complaint. To ensure proper identification of the account could the consumer supply the account number and dollar amount that is showing on the consumer's credit as well as a date of birth.  AFS looks forward to working with the consumer so that this matter can be resolved. The consumer may call our office at ************. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:10/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with *************** Solutions, they did not provide me with the original contract as I requested.

      Customer Answer

      Date: 10/11/2024

      In the attached file you will find the letter that has been sent to ******* requesting verification and accuracy of this account since this account is not mine. In August and September, I sent a letter to the collection company directly requesting verification of the account, however, this company never responded to my request.

       

      Thanks for your help. 

      Business Response

      Date: 10/15/2024

      AmeriFinancial Solutions (AFS) does not collect debt on behalf of Charter Communications. 

      Customer Answer

      Date: 10/15/2024

       
      Complaint: 22403978

      I am rejecting this response because: my dispute is directly with ***************. This account in my report is totally inaccurate. 

      Sincerely,

      ***** ********

      Business Response

      Date: 10/18/2024

      As stated previously AFS does not collect debt on behalf of ********************** so AFS cannot address a dispute associated with that debt. AFS does not claim to have a contract with the consumer.  AFS is a collection agency. If the consumer examines her credit report the consumer should be able to ascertain the creditor's name on whose behalf AFS is collecting. If the consumer wishes to supply the trade line from her credit report that includes that information, AFS would be happy to look at it. AFS realizes that the consumer is disputing a debt directly with AFS, but AFS needs to know the debt the consumer is disputing since it can't be Charter Communication since AFS does not collect on behalf of that creditor.AFS looks forward to working with the creditor in resolving this matter.  

    • Initial Complaint

      Date:10/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a $975 charge off on my *********** account and I dont know why. I have had no medical issues or medical bills unpaid. I would like documentation on the original lender and timeframe of the debt. I want it taken off of my Credit report or explanation of who this debt is from when it occurred and I will also file a dispute with ***********.

      Business Response

      Date: 10/15/2024

      Documentation will be sent to the consumer that will enable the consumer to understand the nature of the debt. AmeriFinancial Solutions (AFS) looks forward to working with the consumer so that this matter can be resolved. The consumer may call our office at ************ and reference account number ********. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with AMERIFINANCIAL SOLUTIONS . I do not have a contract with AMERIFINANCIAL SOLUTIONS, they did not provide me with the original contract as requested.

      Business Response

      Date: 10/01/2024

      Documentation will be sent to the consumer that will enable the consumer to understand the nature of the debt. AFS does not claim to have a contractual relationship with the consumer. AFS is a collection agency and the consumers account was placed for collections. AFS looks forward to working with the consumer so that this matter can be resolved. The consumer may call our office at ************ and reference account number ********. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:09/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****************** Solutions. I do not have a contract with ******************************. They did not provide me with the original contract as I requested. I had no idea this was on my credit report and have not received any details from the company.

      Business Response

      Date: 09/13/2024

      Documentation will be sent to the consumer that will enable the consumer to understand the nature of the debt. AmeriFinancial Solutions (AFS) is a collection agency and does not claim to have a contractual relationship with the consumer. The consumers account was placed for collection in 08/23. When the account was placed for collection, a letter was mailed to the consumer. If the consumer wants to telephone AFS the consumer may call ************ as an account representative may be able to assist the consumer. The consumer should reference account number ********. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:09/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with AMERIFINANCIAL SOLUTIONS. I do not have a contract with AMERIFINANCIAL SOLUTIONS. They did not provide me with the original contract as I requested.

      Business Response

      Date: 09/06/2024

      Documentation will be sent to the consumer that will enable the consumer to understand the nature of the debt. AFS does not claim to have a contractual relationship with the consumer. AFS is a collection agency and the consumers account was placed for collections. AFS looks forward to working with the consumer so that this matter can be resolved. The consumer may call our office at ************ and reference account number ********. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

      Customer Answer

      Date: 09/09/2024

       
      Complaint: 22223956

      I am rejecting this response because: I do not own an account with ********************.  This company is violating my right to privacy and has NO permission to report ANYTHING using my information.

      Sincerely,

      ******* ****

      Business Response

      Date: 09/13/2024

      AmeriFinancial Solutions (AFS) stands by its previous response. AFS is not claiming it owns the account. The account was placed with AFS for collections. The consumers privacy rights have not been violated as AFS is permitted to report this account on behalf of the creditor. The reporting of the account does not require the consumers permission. As stated in the previous response AFS looks forward to working with the consumer so that this matter can be resolved. The consumer may call our office at ************ and reference account number ********. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose. 

    • Initial Complaint

      Date:08/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Amerifinancial *****************. I do not have a contract with this collection agency. They did not provide me with the original contract as requested

      Business Response

      Date: 08/23/2024

      AmeriFinancial Solutions (AFS) does not claim to have a contractual relationship with the consumer. AFS is a collection agency and the consumers account was placed for collection. On 4/24/24 the consumer called AFS and stated that consumer was represented by an attorney. Documentation of the account was sent to the consumers attorney.  The consumer may wish to follow-up with the attorney as to the status of the case. AFS looks forward to working with the consumer and the attorney in resolving this matter. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose. 

    • Initial Complaint

      Date:08/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2022, I was seen by ************************* for a broken left leg. Surgery was performed and I was sent home. I have ********************. Fast forward to present time, I am seeing an account turned over to collections from an Asheboro Emergency Physicians that according to *************************, was responsible for the billing from their emergency department at that current timethey no longer use them anymore according to *************************. After multiple calls between the hospital, Asheboro Emergency Physicians, my ************** and AmeriFinancialI have had next to no help. This bill sent by Asheboro Emergency Physicians was never received by myself or my insurance. I have verified multiple times and neither have received it. Asheboro Emergency Physicians claims they sent multiple reports of the bill but my insurance never received anything. Now when I call Asheboro Emergency Physicians, they claim the account is closed and there is a zero dollar balance showing. On the contrary, when I now am reaching back out to AmeriFinancial, they are claiming the account is still active and they are still wanting their $809 plus an additional $57 for their fees I think they call it? AmeriFinancial are telling me that the account says zero dollar balance on Asheboro Emergency Physicians end because it has been turned over to collections. I requested a paper copy of the bill to be sent via mail to my address over two weeks ago from AmeriFinanfial on the 26th of July 2024 and have still NOT received anything. My insurance sent me an entire list of what was billed to them and not a single piece is from Asheboro Emergency Physicians or for $809. I am needing help in getting this resolved and someone actually knowing what is going on who can legibly speak English. Can anyone help me?

      Business Response

      Date: 08/16/2024

      AmeriFinancial Solutions (AFS) is in the process of investigating the consumer's complaint. Pending that investigation, AFS will make a request to the credit bureau that the account be removed from the consumer's credit. AFS does not control the amount of time it takes for the credit bureau to honor such a request. AFS looks forward to working with the consumer so that this matter can be resolved. The consumer may call our office at ************. This is an attempt to collect a debt by a debt collector and any information obtained will be used for that purpose.

    AmeriFinancial Solutions, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.