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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,862 total complaints in the last 3 years.
    • 706 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an open dispute with TD bank regarding some charges from ***** **** has already provided that they did an investigation and have found the account was open fraudantly and they would not hold me financially responsible. That account was paid for out of my personal account. When I disputed everything with TD Bank, they gave me credit and so far TD Bank has been reverseing credits in and out of my account and for some time my account has been in the negative and still is. I have not been able to use money from my direct deposits since 8/10/22 that has totaled in the amount of $5,589.70. I asked to have my direct deposits given to me since nothing is being done about the dispute as of yet. This is money that *** earned from working and that is the least the bank can do. If not I will be forced to take legal action.

      Business Response

      Date: 09/29/2022

      Good day. Please see the attached letter. Thank you. 

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We obtained a purchase money mortgage from TD Bank in June 2022 to buy a house. After closing, we had no way to access our mortgage account information, no contact information (email or phone number other than general customer service), and no way to set up automatic mortgage payments. We went to a local branch to set up autopay from our credit union account. We were informed that since we do not have personal TD Bank checking accounts, we would not have access to a full online mortgage account. This means we cannot access online mortgage statements (they send our autopay confirmations via USPS--we don't even get email confirmations), view our escrow account balance, or even change our physical address. For weeks, all correspondence from TD went to our former address!We recently received a school tax bill and needed to send it to TD Bank since they escrow those funds and pay on our behalf. No where in our online account or in any of our mortgage statements or closing documents does it tell us how to send these tax bills to TD Bank. When I contacted customer service, they said I could email, fax, or take it to a local branch. The email address has over 50 characters before @td.com. It's as though they want to make it as difficult as possible to service our mortgage.It seems particularly punitive in that their explanation as to why we don't have full online access to all our mortgage information is because we don't do our personal banking with TD Bank. As someone with a neurodevelopmental brain disorder and limited executive function, it's overwhelmingly burdensome to set up and then manage a new bank account and coordinate a new direct deposit just so we can get basic online access to our mortgage account.Our prior mortgages have been serviced by several banks, all of which have allowed us to autopay and access all account details online despite not banking with them personally.

      Business Response

      Date: 09/30/2022

      Good day. Please see the attached letter. Thank you

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 8/27/22 i filed a complaint against td bank regarding them soliciting me for promotional offers, and balance transfer checks. They responded back on 9/2/22 and agreed too stop sending them,however a few weeks later after complaint was closed they yet again solicited me for another balance transfer check. due too these being actual checks connected with my credit card account,the risk of identity theft was and still is a major concern for me. AT this point i would like td bank too close my credit card account,ive tried contacting customer service but the wait time often exceeds 1hr.which is another reason why i want too close my account with this bank......

      Business Response

      Date: 09/29/2022

      Good day. Please see the attached letter. Thank you 

      Customer Answer

      Date: 09/29/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This issue started when I attempted to change my last name due to marriage with TD auto finance they wouldnt send the paperwork to my DMV it took them about two months to do it so I decided just to pay off the loan amount so I can get my lean released when I did that fire a cashiers check they did not release the lien even though I provide them documentation showing them how to send the release to my DMV. Their customer support reps via email and phone for ***** and they were also not very thorough in reading the notes or even reading the emails that I sent I just need my lien released using the documents that I provided via email that will be excepted by my DMV that I can then go get a replacement title since theyre not releasing the lien or sending me back the released title.

      Business Response

      Date: 09/28/2022

      Good day. Please see the attached letter. Thank you. 

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 23rd I contacted the company to have them remove a lien on an auto loan. The car was refinanced in 2021 ending the obligation with the bank however the lien was not released. The car was recently in an accident and was totaled but Im unable to receive the payout from the insurance company due to TD Bank not removing the lien. Ive called multiple times and each time Ive been told something was done incorrectly and that it will now be resolved but I have yet to receive this lien release which has impacted me tremendously. This is unacceptable that a company of this size is unable to provide a single document in a timely manner and that I have to call daily at this point to figure out what is going on. This needs to be resolved.

      Business Response

      Date: 09/26/2022

      Good day. Please see the attached letter. Thank you

    • Initial Complaint

      Date:09/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Auto finance reported to the credit bureau that i missed a payment in July which is false, i did not miss a payment, and my account is completely paid off. I need this false information taken out of my credit report, because it's not true. Account number is **********

      Business Response

      Date: 09/28/2022

      Good day. Please see the attached letter. Thank you. 

    • Initial Complaint

      Date:09/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a NordicTrack Fusion CST home gym online in April 2022. NordicTrack set up the financing through TD Bank. They call the product TD Fit Loan. NordicTrack forgot about/lost the order. I called to complain in late May. They promised to deliver in the next week through ****** Moving. When ****** moving tried to deliver on 6/1/22 they said they could not build it for me. I paid for assembly. I declined the delivery. I spoke with ****** at TD on 6/22/22 as they kept demanding payment, but had not delivered the equipment. They said it was mis-input in system- they showed it was delivered.I spoke with ****** at NordicTrack on 7/11/22. 866-896-9777. Confirmation #********. She said she would make sure the delivery occurred and NordicTrack would comp assembly. ****** said NordicTrack would notify TD Bank about their failure to delivery and no payment is owed by me at present as I have not received. Product was finally delivered and assembled at end of July 2022. I contacted TD to confirm I would pay as I just received the product. I wanted to confirm no illegal late payment credit was filed against me as NordicTrack had not lived up to their promises and lied to me twice. TD Bank confirmed no adverse actions were filed against me and they apologized for my inconvenience. The TD Bank Fit team sent me email on 8/9/22 stating Kindly note your loan with us has never been late and the credit bureaus also reflect this information. They filed a delinquent notification on 8/12/22 with TransUnion, Experian, and Equifax. My credit has dropped significantly from 820 to 739. It hurts me significantly. ******** at TD Bank promised they filed amendment to the delinquent filing and werent sure how this could have happened given the email TD Bank sent me confirming no action was ever taken. TD Bank # ************. Its been 5 weeks. TD Bank has lied. NordicTrack has lied. Repeatedly. The world needs to know their deceptive practices.

      Business Response

      Date: 09/27/2022

      Good day. Please see the attached letter. Thank you. 

    • Initial Complaint

      Date:09/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I call TD auto Finance to request my payoff amount and they told me is $16,613.80 and that I have to send in a check befor 08/28/2022. I went and do a 1 day delivery for the check and a few day later I saw the check was cash out. The 08/26/2022 was the day the check was cash out. I was waiting for my Title but instead I receive a letter saying my account is past due.

      Business Response

      Date: 09/23/2022

      Good day. Please see the attached letter. Thank you. 

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called TD auto financing three weeks ago to request a 30 day payoff so I can pay my loan off. At the time I authorized my wife on the account to handle further matters due to the fact that I work out of town sometimes out of state and with high electrical voltage so for me to be able to make a phone call I have to walk away from my job completely to handle these matters during their business hours. I was assured by the representative that this issue would be handled and my wife would be able to make the phone calls if anything else needed to be done and I would have a payoff in the mail in seven days. Its been three weeks I have no pay off my wife called today to try to figure out whats going on and she was told she is it is not authorized on the account and theres nothing they can help her with have a great day click. ************************* did nothing to help her in anyway. I have never had such an issue with an auto financial company ever

      Business Response

      Date: 09/15/2022

      Good day. Please see the attached letter. Thank you. 

    • Initial Complaint

      Date:09/12/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My auto loan has been paid off since 8/15/22. As of today, they still have not released the lien with ************* DMV which is preventing me from getting my title and ultimately selling the auto. I called on 8/30/22 and was told the matter was going to be escalated. Called again on 9/7/22 and was told it still had not been processed and he would put in for escalation again. Called again today, 9/12/22, and spoke with a supervisor, *****. She confirmed it still not been processed and she would put in for escalation again today, but it will take another 2-3 business days to process. This is an "electronic release" to the **** This should not take a month to happen, it should be done immediately after the loan has been paid off. They are still showing a lien on an auto that has been paid off for almost *************************************** the sale of the car because the purchaser has been waiting for almost 3 week for my lien to be released so I can get my title.

      Business Response

      Date: 09/19/2022

      Good day. Please see the attached letter. Thank you

    This business is not BBB accredited.

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