Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  75 Rockefeller Plz New York, NY 10019-6908

• 

  TD Retail Card Services

  1906 Lincoln Highway Edison, NJ 08817

• 

  TD Retail Card Services

  617 Lafayette Ave Hawthorne, NJ 07506-2419

• 

  TD Retail Card Services

  2200 Route 66 Neptune, NJ 07753-4062

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a used Van from Hertz Car Rental in ****, **. They used TD Auto Finance as our Loan Company. We paid it off in November 2021 and realized in about February that we never got the Title for it. That's also when we decided we want to move in the summer and need to get this done, so we can sell the Van. When we called TD Auto they told us it was sent out, however we never received it. So we went to the *** and requested a copy of the Lean Release so the *** can issue a copy of the title. But that hasn't been done. I did send out the request from the *** 3 times and the last time I put on tracking there and back. And yes, it was received but never returned. Since that phone call in February und now, we called about 70 times. Half of the time I am on the holding line and suddenly my call is dropped. When I finally get to talk to someone, I get always a different answer. They assure me it it will be send out in the next 3-5 business days. And always a different answer, either our papers were send, or they were returned, or once the manager on duty even said: "Oh, your title is in the safe here". But even when we begged him to then please go ahead and send it out, it wasn't done. I have been asking for a name and extension of the Manager on duty so I can check up the next time with them, but I have been given extensions that don't exist and even the next **** service Agent told me : " oh no, we don't have a person here with that name" and after he looked into our profile the name was so different than what we were told. We are in the Middle of a Move, my wife and son are already in Utah and I will leave ****** next week. We really needed that money to buy a second car for both of us commuting to work. We don't know what to do right now. And it is getting so frustrating, not only the financial side, that we have a van that we can't sell, but also the mental aspect of calling every 3-5 days and just being pushed around. We would be so grateful if you could help us

  Business Response

  Date: 09/09/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plainview ****************** ************************************************************************************** ************** August 31, 2022 On August 25, 2022, I sent a Wire for $17,000 to Bactolac Pharma our manufacturer. We learned that, in error, TD Bank, located at *************************************************************** had sent the Wire/Funds to the **************************** Bank instead of ********** Neither I nor Bactolac Pharma have accounts or financial investments with the **************************** Bank. Upon presenting this error to the Teller on August 25th, the Teller stated, I dont know how I could have made such an errorOn August 26th I went to TD Bank and was told that resolution might take 3 months or more. Due to this negligence and irresponsibility, the Bank is blaming the error on the Customer and due to this reprehensible action, my Company will be in bankruptcy. Thank you.*************************, MD/CEO ********************* ***************** ************

  Business Response

  Date: 09/09/2022

  Good day. Please see the attached letter. Thank you

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 09/21/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11th I contacted TD Bank to inform them of fraudulent charges on my credit card. They closed that account and sent me a new card and said they would be opening a case and would be sending me paperwork in the next 10 days. I received the new card but no letter. I contacted them again on August 17th as had a question on the card I received the card and to check on the status of the fraud charges. The person pulled up my account and then asked me to hold which I was on hold for 2 hours. They never came back. Next I contacted them on August 23rd and the person there said the letter was still coming and that the charges were being looked into but could give me no other information. I also sent three email messages with only a response to contact them the same way I had contacted them. August 31st again called (each of these times it has been over 40 minutes on hold just to talk to an initial person) and have not been able to get through to talk with someone. The charges are for the following and all occurred on 8/10/2022 United - ****** United - ****** United - ****** United - ****** Travel Guard Guide - ***** Jet Blu - *****

  Business Response

  Date: 09/09/2022

  Good day. Please see the attached letter. Thank you

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am confused by the letter as that is not what was stated on the call also the call was on 8/31/2022. On the call the representative stated that the review may take 30 to 60 days and that I would be receiving a letter that the charges were being looked into. The letter was supposed to have been previously sent but I had not gotten it. I asked if they could send the letter again. She stated they would. As of 9/9/2022 still have not got the letter that is being looked into and the charges are still on my account. I did receive voice mail messages on 8/31/2022 and 9/2/2022 but just gave me the generic number and to call back. Since it takes over half hour to even get someone I have not called back. I have not seen the original paperwork nor has anyone stated this has been escalated and nothing has been sent as of today. I was also told that the amounts that were flagged as fraudulent would not accumulate interest charges so that is my expectations. I really am confused why I haven't received the paperwork that has now been stated twice that it has been sent. I also don't know why this isn't resolved as I called one day after the charges were on my account. Also every time I call it takes forever to get to someone and then each person has told me something different. I would like to receive the paperwork so I have evidence this is being looked into. I also would like to know what call you are talking about that happened on 9/6/2022 as I received no call. Also would be nice if the wait time was not half an hour for a person to answer and then when I get the fraud department they have to transfer me and then I am told that I should have been talking to the fraud department. Why is there no case number or anything I can reference that shows there is something being done. Also why do I keep getting inconsistent answers. This has been a nightmare to deal with and I still have no idea why it isn't resolved and if it has been escalated why I have no information on that.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  Business Response

  Date: 09/19/2022

  Good day. Please see the attached letter. Thank you

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I did finally receive a letter that was written on 9/8/2022 about my dispute that stated there was an initial investigation regarding the dispute with a list of the merchants and the amounts. I also have seen that there is information on my account with fraud adjustments at this time on those disputed items. I appreciate that you sent verification that interest charges or associated fees would not be included in the current amount due. Also the letter stated that I would be notified when this is resolved. I am however going to express my continued concern. On my first call on August 10th I was told a letter would be sent stating what was disputed and that an investigation had started. I never received that letter. Again on August 23rd I requested that letter be sent again. The person stated they would send it. Again as of today I have not received that letter. I will finally make my point again as to why I wanted that letter and why I feel it was important to get. I was concerned about what amounts were on that letter to make sure we were all on the same page. There was numerous items and is over 5k which is a lot of money. When I got your letter it just proved my point as in every call I stated that the Best Buy amount for $851.64 was legitimately owed as I made that purchase. The other ones for travel were not so all the United, JetBlue, and Travel Guard. I went over this list every time when I called which was Aug 10th, 17th and 23rd as again I wanted to make sure we were all on the same page. As you can see there was a mistake made which leads to my concern and why when I keep getting different answers and the fact that this is still not resolved and still have not received the initial letter.  I realize this is in my favor currently. I however want to emphasis this is why I have a concern and then to top it off if I try to call and resolve this it will be a 40 minute wait and then nobody will know which department and even when I state which items I am disputing it still doesn't get corrected and nobody wants to let me know what the previous notes say and what I am told never seems to be what happens. This process has wasted both your company and my time when it didn't need to. I know you have to investigate and again I would have been fine with that if the letter came and my account reflected those items were being investigated which is what it does now and that I could call and quickly state to someone that the Best Buy item is incorrectly flagged. I however don't have another hour to waste on the phone to get nowhere. Can you please explain why this process has been so difficult and why I never received the first letter. Can you explain why it takes someone so long to answer the phone. Lastly can you please follow up and put the Best Buy amount of $851.24 on my account so the merchant doesn't have to waste time sending in verification of the purchase. For the last couple years we have used our TD card almost exclusively. I now only use it very sparingly due to this incident and to me it is all due to poor processes with your company that to me make no sense. It appears to me if I had never sent a dispute that these amounts would still be on my account and would have no idea what was happening with the account. I hope you can appreciate my frustration and hope in the future there is changes to the process.

  
  

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TD auto finance has been sent a check to finish paying off the car and they still have not cashed out the check. the dealership sent me an email with all the information. i thought this account was already paid off by now. so when i logged in my surprise is they still have not cashed out the check resulting in a 30 days over late. if i see this on my report i will file a lawsuit for defamation of character, mental anguish. please have some contact me asap i have attached an email with the copy of the check sent.

  Business Response

  Date: 09/09/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with my bank regarding charges that were not authorized from an account that was opened without my permission. TD took the credit back and it ******** my account in the amount of 840 dollars now I would like for TD to provide me with the credit back into my account as well as all of the overdrawn charges.

  Business Response

  Date: 09/08/2022

  Good day. Please see the attached letter. Thank you. 

  Customer Answer

  Date: 09/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i open** an acct with td bank bonus promotion deposit ***** for 90 days receive a 200 dollar bonus so i tri** to do this at a branch make sure it is done right but it is strictly an online promotion so i tri** to do it online and when i submitt** it did not work so i just gave up so forward a few months and i saw the same promotion again so i tri** again and this time it work** sent ***** left it there a 140 days did no transactions i call** a few times to nake sure i would get the bonus but no customer service rep would tell you if you will get your bonus so after 140 days i did not receive bonus so i call ** and ask** why not they escalat** to another department i was call** back a few days later and they said i would not receive the bonus because i was not a new customer that account i tri** to open they said it was open** i t was never fund** nor did i receive any info that i already had an acct all of my infomation was exactly the same same social email driver licence number it is a practice of td bank not to allow there customers reps to make sure of eligibilty on bonus they will never give you any info and the website will not there is an existing acct so i left my 20 k for 5 months for a grand total of 65 cents when you look up td bank complaints you will see many people complain about the exact same thing they have probably done this to thousands of people to save mony it is extremely deceptive and done on purpose

  Business Response

  Date: 09/09/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I opened a Secured Credit card with TD Bank, Ive had it for maybe 2 months now. I have had nothing but issues since I started my credit card with them locking my account numerous times for ***** $10 transactions AT A GROCERY STORE. Ive been trying to get in contact with them for about TWO WEEKS and Ive been on hold for 2-4 hours each time with no response. I want to cancel my credit card and since they wont answer me or contact me back. Im hoping you can do this for me

  Business Response

  Date: 09/08/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ******* Financing, on approximately 4/20/22 I made an attempt to make my monthly payment, however, I received an error that the site was experiencing some issues, and to contact support, they did not give any contact information. I contacted support at samsung.com via their chat feature, I was passed around to multiple people, 1 person told me it was a known error and to try back later, and another said they did not know what the issue was and suggested I try another browser. I tried several browsers as well as multiple devices, clearing cache, going incognito, etc, but none of them would work. I did this over multiple days. It was not past my payment due date, I could not get a hold of anyone that could help, son On 4/30/22 I wrote a letter, providing screenshots of the errors, requesting the late fee they charged me on 4/20 be reversed. Eventually, the website did work and I continued to make my monthly payment, however, they kept charging me a late fee every month. I wrote them again on 6/3, 7/1, and 7/12 - never got a response. I tried to email them on 7/9 but received a bounce-back notice that the mailbox was full. I have submitted 4 online requests for assistance and received 1 response to call customer service which I am unable to do as I work during their phone hours.

  Business Response

  Date: 09/08/2022

  Good day. Please see the attached letter. Thank you. 

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Laure

   

   

  Business Response

  Date: 09/16/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of identity theft and money from my TD checking account was drained of its money after 1 transaction. The culprits continued to make withdrawals from my now $0 balance checking account, which activated the overdraft protocol, automatically taking money from my savings account to cover the withdrawals. TD failed to notify me of any suspicious activity despite multiple withdrawals from a checking account with $0 . I only found out through an alert from Credit Karma that an account was closed due insufficient funds. After multiple calls with customer service, their fraud department, and a TD Bank branch manager, all assuring me they would make my accounts whole, they told me they were only able to return a small portion of the money. The whole experience has been frustrating. The original balances of my TD prior to any fraudulent activity was: Checking $212.82, ******** $5044.79 The final balances of my account after speaking with TD Bank: ************ ******** $1745.41 In total, I have lost a combined amount of $3512.20.

  Business Response

  Date: 09/08/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was exactly 63 past due on my vehicle payment. TD bank auto finance call me on august 26, 2022 and advised me that the vehicle had an order of repo and that if I didnt make a the vehicle got be repo. So I made a payment of ******* within the hour and TD auto representative told me that the account was satisfied. On august 27th, ************************************************************************************************* affect. So, now I am making this complaint because I dont believe its ok for these companies to abuse people trust. Especially in these difficult era of pandemic and uncertainty. I am almost certain that the call was recorded when they call me the first time and told me the account was satisfied.

  Business Response

  Date: 09/08/2022

  Good day. Please see the attached letter. Thank you