Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  6 Main St Granville, NY 12832-1104

• 

  TD Bank

  75 Rockefeller Plz New York, NY 10019-6908

• 

  TD Retail Card Services

  3221 Route 27 Franklin Park, NJ 08823

• 

  TD Retail Card Services

  688 Paramus Rd Paramus, NJ 07652-1768

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading False Reporting This account is negligently and inaccurately reporting failing to comply to 15 USC ****. Delete this unverified and misleading account.

  Business Response

  Date: 09/07/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:08/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An inquiry was made to my ************* Services report in Feb 2019. As I was applying through the app, I hit the back button several times. Coupled with bad wifi and this flagged my account. TD is reporting to my EWS account. Kindly remove it.

  Business Response

  Date: 09/02/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on august 24th, i received several blank promotional cc balance transfer checks from td bank. These offers were mailed too my physical mailbox, which is a security concern and puts me at risk for identity theft if someone else recieves them. *** tried calling td bank in regards too the issue however the wait times are often more than 2hrs long, and no one picks up the phone. i'd like td bank too stop sending me promotional offers and or blank checks too my physical mailing address thank you.

  Business Response

  Date: 09/02/2022

  Good day. Please see the attached letter. Thank you. 

  Customer Answer

  Date: 09/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st off, I've been with TD bank in ****** and ******* since I was a young teen with a savings account, well over 20 years.In January, they flagged me for a fraudulent transaction and locked my ability to use Zelle. Since Zelle is a service owned by the biggest banks in ****** to facilitate inter-bank transfers, it has also cost me the ability to make cost-effective, quick transactions between checking/savings and investment accounts at other, competing, smaller banking institutions. I cannot get an explanation as to why I have been frozen out of this service nationwide for the most part, and I cannot seem to get this issue resolved following repeated contacts online, over the phone and in person.Just want to have my full banking ability back. I had identity theft last year and IF the issue is greater then I also need to have more information (I have credit and chex freezes in place).I have not done anything fraudulent and do no wish to be treated this way by a bank with whom my family works at and I've done business with for 20 years

  Business Response

  Date: 08/31/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 times I have used mobile check deposits, only to have an extended, very lengthy hold on my funds, even after receiving clarification from the check provider, that the check cleared their bank, days ago!

  Business Response

  Date: 09/07/2022

  Good day. Please see the attached letter. Thank you 

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TD bank refused to cancel a transaction that was still pending from my account. I used Zelle through my TD Banking App as I was selling an item online. The scammer sent me $500, it was supposed to only be $200 so I sent $300 back and they took all of it and the $200 was gone from Zelle. This happened 8/24/2022. I called immediately and they would not cancel the transaction and said they had no responsibility and that there was nothing to do. I had to call several times in order to get a case opened. I was told it could take up to 10 days but I most likely won't get my money back.

  Business Response

  Date: 09/02/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been almost 3 weeks since I first signed up to use the autobooks service of TD Bank. I used the service for the first time on August 9, 2022, and tried using it again on August 10, 2022. The first transaction went through but the second transaction did not go through on the 10th. I have contacted technical support several times to resolve this issue. One person, **** told me that someone would be getting back to me to resolve this issue. I have since then called tech support several times to find out what the problem is and no one is willing to answer me, instead, they keep telling me a bunch of malarky, that someone will be getting back to me via email. First and foremost, a legitimate and efficient technical support department is usually able to deal with technical issues immediately. After three weeks, they still have not funded my account for the first transaction and have closed my account without any explanation.Not only is this aggravating, but it is also inconvenient and very unprofessional of TD Bank. I have decided to take my business to a more efficient and professional source. TD needs to fund my account for the first transaction

  Business Response

  Date: 09/02/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $81.00 in transfer fees from my savings account for the month of August . I was facing significant financial hardships as you can see even my bank account is literally down to 100 dollars which it wasn't before. It is a pandemic and I tried to contact my bank who I thought I could trust to refund the fees they have declined stating last month they have refunded them already which I stated I am aware of that and only because I wasn't aware of the fees prior to signing up for the account but this time I was facing significant hardship. I've been in the hospital for an emergency cesarean and I had to take care of something personal.

  Business Response

  Date: 08/31/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last December 2021, I applied for a bonus program sponsored by TD Banking.I opened an account with $20000. And keep it the account for 3 months - After the 3 months I could begin to take a portion of my money but I had to keep the account open for an additional 142 days. August 10th was the 142 day. TD Bank was responsible for a bonus of $300. providing I did my part - and I did -Between last December and now I had made several inquiries to be sure I was on target and doing all that was required - several times I was verbally informed that all was good but I had to wait for August 10th to get my bonus.I called on August 16th to see where my bonus was - I was told to call back in a week (*****) Yesterday (Aug. 23rd) I called back only to find out that I did not qualify for the bonus? This is what I was told - after 3 months of keeping $20k in a TD Bank account and waiting an additional 142 days - this is the answer I was given.In addition, you CANNOT SPEAK TO ANYONE IN THE DEPARTMENT THAT RUNS THE ***** PROGRAM. All of my request had to be emailed from the person I was speaking to the ****************** then the answer would be relaid back to me when I CALLED BACK.THIS BEHAVIOR THE PART OF TD BANK IS UNACCEPTABLE - This is NO WAY TO TREAT A CUSTOMER OR DO BUSINESS.

  Business Response

  Date: 09/01/2022

  Good day. Please see the attached letter. Thank you. 

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Back on December 7th 2021, I  openness a new account with TD Banking - I spoke to **** and deposited $200. To open account # **********. This was the application for the bonus program that TD Banking had advertised.  The offer came from TDBANK.com - get offer - This process was all done online. I spoke to ****, ***, *****, ******* and not one of them said I was DISQUALIFIED because I had opened a previous account. I was encouraged to continue with the application process.
  On December 21st 2021 I transferred $19800. To my TD checking account. This was part of the requirement for the bonus program.
  I was informed that I had to keep the 20K in my checking account for 90 days - NO withdrawals - until the 90 days had transpired.
  I called back in March 2022 to see how I was doing - each time I was told my account was good and I was on target for my bonus. 
  When my 90 days was over, I called and was informed that I had to wait another 142 days to qualify for the bonus. NOT ONCE DID ANYONE INFORM ME THAT MY ACCOUNT DID NOT QUALIFY FOR THE ***** - 
  Heres the ISSUE: 1. There was NO WAY to contact the **************** directly. I would speak to a bank agent who would relay my message to the ****************. 2. NO Transparency - 3. NOT ONE agent mentioned that I did not qualify for the bonus - this continued for SIX MONTHS - NO ONE! 4. Maybe I did not qualify, maybe, but why was I mislead by the agents I spoke to each month along the way?
  
  Technically, I may not qualify for the bonus,however, based on the above MISLEADING AND AGGREVATION, I CERTAINLY DESERVE THE *****
  
  ************************;
  

  
  

  Business Response

  Date: 10/06/2022

  Good day. Please see the attached letter. Thank you. 

  Customer Answer

  Date: 10/12/2022

  Not quite

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am requesting the letter sent to inform me that my application had been rejected -
  Also, I have an additional request - please send me the telephone # of the Banks Promotional Department 

  Business Response

  Date: 10/27/2022

  Good day. Please see the attached letter. Thank you.

  Customer Answer

  Date: 10/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  Provided they comply with there response.
  
  Regards,
  
  *************************************

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did a survey for Kohls for free gift just pay shipping. I put my info in to pay for shipping and was not only charged shipping but also another *****. Call bank put in dispute got money back week later they took money out again. Call they said I okd money taken out thats why I told them I did not get anything that it was a scam because I called Kohls and they had no promotion like that. Called bank many time about this on one call they gave me Tech Gadgets number and told me I should call and get refund. I called and they said they couldnt it would have to go through TD Bank. Just got off phone with bank and they said they will not reopen dispute so I come to conclusion that nobody will help in getting my money back. So Im now asking for your help in resolving this problem. Thank you. ***************************.

  Business Response

  Date: 08/30/2022

  Good day. Please see the attached letter. Thank you