Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TD Bank has 1387 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  136 Margaret St Plattsburgh, NY 12901-2927

• 

  TD Retail Card Services

  617 Lafayette Ave Hawthorne, NJ 07506-2419

• 

  TD Retail Card Services

  236 Sicklerville Rd Williamstown, NJ 08094-1502

• 

  TD Bank

  2918 N Main St Anderson, SC 29621-2759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I opened a Secured Credit card with TD Bank, Ive had it for maybe 2 months now. I have had nothing but issues since I started my credit card with them locking my account numerous times for ***** $10 transactions AT A GROCERY STORE. Ive been trying to get in contact with them for about TWO WEEKS and Ive been on hold for 2-4 hours each time with no response. I want to cancel my credit card and since they wont answer me or contact me back. Im hoping you can do this for me

  Business Response

  Date: 09/08/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ******* Financing, on approximately 4/20/22 I made an attempt to make my monthly payment, however, I received an error that the site was experiencing some issues, and to contact support, they did not give any contact information. I contacted support at samsung.com via their chat feature, I was passed around to multiple people, 1 person told me it was a known error and to try back later, and another said they did not know what the issue was and suggested I try another browser. I tried several browsers as well as multiple devices, clearing cache, going incognito, etc, but none of them would work. I did this over multiple days. It was not past my payment due date, I could not get a hold of anyone that could help, son On 4/30/22 I wrote a letter, providing screenshots of the errors, requesting the late fee they charged me on 4/20 be reversed. Eventually, the website did work and I continued to make my monthly payment, however, they kept charging me a late fee every month. I wrote them again on 6/3, 7/1, and 7/12 - never got a response. I tried to email them on 7/9 but received a bounce-back notice that the mailbox was full. I have submitted 4 online requests for assistance and received 1 response to call customer service which I am unable to do as I work during their phone hours.

  Business Response

  Date: 09/08/2022

  Good day. Please see the attached letter. Thank you. 

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Laure

   

   

  Business Response

  Date: 09/16/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of identity theft and money from my TD checking account was drained of its money after 1 transaction. The culprits continued to make withdrawals from my now $0 balance checking account, which activated the overdraft protocol, automatically taking money from my savings account to cover the withdrawals. TD failed to notify me of any suspicious activity despite multiple withdrawals from a checking account with $0 . I only found out through an alert from Credit Karma that an account was closed due insufficient funds. After multiple calls with customer service, their fraud department, and a TD Bank branch manager, all assuring me they would make my accounts whole, they told me they were only able to return a small portion of the money. The whole experience has been frustrating. The original balances of my TD prior to any fraudulent activity was: Checking $212.82, ******** $5044.79 The final balances of my account after speaking with TD Bank: ************ ******** $1745.41 In total, I have lost a combined amount of $3512.20.

  Business Response

  Date: 09/08/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was exactly 63 past due on my vehicle payment. TD bank auto finance call me on august 26, 2022 and advised me that the vehicle had an order of repo and that if I didnt make a the vehicle got be repo. So I made a payment of ******* within the hour and TD auto representative told me that the account was satisfied. On august 27th, ************************************************************************************************* affect. So, now I am making this complaint because I dont believe its ok for these companies to abuse people trust. Especially in these difficult era of pandemic and uncertainty. I am almost certain that the call was recorded when they call me the first time and told me the account was satisfied.

  Business Response

  Date: 09/08/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading False Reporting This account is negligently and inaccurately reporting failing to comply to 15 USC ****. Delete this unverified and misleading account.

  Business Response

  Date: 09/07/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:08/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An inquiry was made to my ************* Services report in Feb 2019. As I was applying through the app, I hit the back button several times. Coupled with bad wifi and this flagged my account. TD is reporting to my EWS account. Kindly remove it.

  Business Response

  Date: 09/02/2022

  Good day. Please see the attached letter. Thank you. 

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on august 24th, i received several blank promotional cc balance transfer checks from td bank. These offers were mailed too my physical mailbox, which is a security concern and puts me at risk for identity theft if someone else recieves them. *** tried calling td bank in regards too the issue however the wait times are often more than 2hrs long, and no one picks up the phone. i'd like td bank too stop sending me promotional offers and or blank checks too my physical mailing address thank you.

  Business Response

  Date: 09/02/2022

  Good day. Please see the attached letter. Thank you. 

  Customer Answer

  Date: 09/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st off, I've been with TD bank in ****** and ******* since I was a young teen with a savings account, well over 20 years.In January, they flagged me for a fraudulent transaction and locked my ability to use Zelle. Since Zelle is a service owned by the biggest banks in ****** to facilitate inter-bank transfers, it has also cost me the ability to make cost-effective, quick transactions between checking/savings and investment accounts at other, competing, smaller banking institutions. I cannot get an explanation as to why I have been frozen out of this service nationwide for the most part, and I cannot seem to get this issue resolved following repeated contacts online, over the phone and in person.Just want to have my full banking ability back. I had identity theft last year and IF the issue is greater then I also need to have more information (I have credit and chex freezes in place).I have not done anything fraudulent and do no wish to be treated this way by a bank with whom my family works at and I've done business with for 20 years

  Business Response

  Date: 08/31/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 times I have used mobile check deposits, only to have an extended, very lengthy hold on my funds, even after receiving clarification from the check provider, that the check cleared their bank, days ago!

  Business Response

  Date: 09/07/2022

  Good day. Please see the attached letter. Thank you 

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TD bank refused to cancel a transaction that was still pending from my account. I used Zelle through my TD Banking App as I was selling an item online. The scammer sent me $500, it was supposed to only be $200 so I sent $300 back and they took all of it and the $200 was gone from Zelle. This happened 8/24/2022. I called immediately and they would not cancel the transaction and said they had no responsibility and that there was nothing to do. I had to call several times in order to get a case opened. I was told it could take up to 10 days but I most likely won't get my money back.

  Business Response

  Date: 09/02/2022

  Good day. Please see the attached letter. Thank you