Complaints

This profile includes complaints for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UPP Global, LLC

  496 Congress St Ste 213 Portland, ME 04101-3419

• 

  UPP Global, LLC

  199 Main St Burlington, VT 05672

• 

  UPP Global, LLC

  PO Box 8341 Madeira Beach, FL 33738

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/15/2022 we parked in a paid lot at ************************ and paid for one hour of parking via credit card at the kiosk. Citation number is ********. The kiosk does not issue paper receipts. When we returned to our car 10 minutes later we had been issued a citation for non-payment of the parking. Multiple attempts to reach the company via email and phone have failed. The phone number goes to an electronic disconnect tone after one ring and emails bounce back. The online system is now saying my appeal period has expired. They are attempting to charge me a citation of $63.00 for 15 minutes of parking. I have a screenshot of a text receipt that shows payment at 9:06pm. The citation was issued at 9:10pm. The texted receipt did not come through until approximately 9:20 pm. I am extremely frustrated by the lack of ability to contact the business and by what appear to me to be predatory practices.

  Customer Answer

  Date: 08/25/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 09/02/2022

  Hello, 

   

  We were able to find your transaction and this citation has been voided. We apologize for the inconvenience.  If you have further issues, please contact us at ************.  Thank you. 

  Customer Answer

  Date: 09/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid for parking at this companys lot and the company both incorrectly claimed i had either failed to pay or had stayed longer than i paid to. They then issues me a new charge via a document that was clearly designed to fool customers into believing it was a city issued parking ticket. It is absolutely predatory behavior by this company to:1) not have a warning to the customer about incurring extra fines and penalties beyond their posted parking ratesand this parking lot did not have any such notable signage. Plus they fail to provide any kind of written or electronic confirmation of the purchase to the customer at time of purchaseso of course when they later issue inaccurate violations with new fees there is no way to dispute them!2) to have a kiosk system that either misleads the customer about their purchase (i did not overstay the amount of parking time i paid for unless there is some fine print trick i failed to notice) or the kiosk ststem despite allowing me to purchase the parking time i needed still incorrectly marks certain vehicles (like mine) as violating the terms of their purchase when they didnt.3) to issue new fines on top of the original purchase and to have those fees escalate rapidly if you dont pay almost instantly is clearly designed to bully the consumer they know they are blindsiding. and they do so clearly trying to give you the impression this surprise (and inaccurate) new penalty fee is some kind of government issues citation. This is predatory and wildly unethical behavior. my citation number from this unscrupulous company is: ********.

  

  Business Response

  Date: 09/02/2022

  Hello, 

   

  We are sorry tha you had difficulty with your parking.  I was able to pull up your parking transaction and can see that you were issued a violation 45 minutes after your parking expired. Your parking expired at **** at ****. Below your will find the details of your transaction.  Any citation can be appealed by going to the website listed on the ticket (where you paid your violation) or calling ************.  Thank you for understanding. 

   

  Pearl St Card **** - Middle Pearle (244)-V2 Meters 2022-08-12 7:32:29 PM ***** APG****RI **** 8$HRNOMAX 414720*6347 538a53fe13ea1c44 e1431f7c-eb15-9f68-1e49-99e40a319acf
  73344623-b725-4b7e-859d-009eebcbd454 5625GW 2022-08-12 9:32:03 PM

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday august 8, 2022 I drove to the kingshead pub and pulled into the same parking lot that Ive been using for the last year and a half. There was a truck conducting asphalt painting who had parked horizontally across several guest spots. I pulled into the one left which effectively blocked the truck from being able to pull forward. Not wanting to be in the way I moved a few spots down and waved to the worker who waved back. My assumption was that this was a mutually beneficial arrangement and went into the kingshead. When I came back outside less than an hour and a half later I had been given a parking citation for $43.00. (Citation number ********). Again I have never been issued a ticket or anything over the last year and a half of being a patron of the kingshead. I attempted to appeal the ticket explaining the same scenario as related above, and agreed that if my actions needed to be charged I would pay what ever 1.5 hours worth of parking was valued. The ticket was issued at 10:31 pm and the establishment closes at 12:00pm. The response to this was that I was at fault and there was no further discussion to be had. I would appreciate any help resolving this issue and not being charged a sum of $63-$83. Thanks in advance.

  

  Business Response

  Date: 08/23/2022

  Hello, I have adjusted to reflect a warning. There is nothing further for you to do at this time. Thanks

• Initial Complaint

  Date:08/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a 'citation' in my mailbox, complete with a $40 late fee for a 'violation' we didn't even know had happened. No explanation, no description. Just "you have an outstanding parking notice". Apparently it happened 5/22 outside of ******, but we paid for our parking spot that day and never got any kind of notice or citation on our car. Either this company is predatory or at best deliberately shady. What did we do wrong besides pay for a parking spot at a business that we were patrons of?

  

  Business Response

  Date: 09/02/2022

  Hello, 

   

  We are sorry that you had difficulty with your transaction. The Caddy's parking lot is a pay to park lot. We were not able to find your transaction with the information that you provided. Could you please send the last four digits of the CC that you used to pay to park, the date, the amount and we would be ahppy to look in to this for you. Thank you. 

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for parking for 1 hour. We were eating at a restaurant and it was raining. We got to the car 6 min after the parking pass expired and a parking citation for $63.00 was on our windshield.

  

  Business Response

  Date: 09/08/2022

  Hello, 

  We are sorry you had difficulty with your parking.  The license plate recognition software is only able to recognize if a vehicle is currently paid or time has expired. It does not recognize when a vehicle will expire. You would have received a citation if your time has expired. Thank you for understanding. Feel free to reach out to us if you have any further issues. ************.  

   

   

• Initial Complaint

  Date:08/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We parked in this lot and went to the machine to pay. We entered the license plate 3 times and entered the credit card when prompted. Then the machine said "no receipt printed" only to come out to a $63 dollar ticket after 1.5 hours. Total scam and no way to fight the ticket or people to call.

  

  Business Response

  Date: 09/08/2022

  Hello, 

  We are sorry that you had difficulty with your parking. All of our meters allow for a text receipt which is received by putting in your phone number. Please provide the last four digits of the CC number that you paid for parking, your plate number, the date, and the state in which you parked and we would be happy to look in to this for you. All citations have the ability to be appealed by going to the website listed on the ticket which also provides a phone number to contacted. Feel free to reach out to us at ************ with any questions. Thank you. 

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FL Parking Co.Parking Violation #******** A regular mailed notice for an alleged parking violation issued by this business was received a couple of days ago. The referenced service was completely paid for at the time. Following some research, I found out there is a systemic problem with the recognition software used by this type of businesses, which have prompted an authority investigation in some cities. This have result in a broad unjustified issuance of violation bills to consumers and its consequent monetary loss.I kindly request the business to remove this violation and any balance due to it's baseless nature.

  Customer Answer

  Date: 08/13/2022

  I have not heard from the business in response to my complaint. 

  

  Business Response

  Date: 08/23/2022

  Hello, 

   

  I am sorry you had difficulty with your parking. Could you please provide the last four digits of the CC that used to pay for parking so that I may search for your transaction?  Thank you. 

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The card used was stolen and I had it replaced, I dont have the last 4 numbers of that card.

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  

  Business Response

  Date: 09/06/2022

  Hello, 
  
  I am sorry you had difficulty with your parking. Could you please provide the last four digits of the CC that used to pay for parking so that I may search for your transaction?  Thank you.

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Actually I dont have the card number for that transaction because I changed my bank. I provided you the ticket number in your communication though], I think that should be enough to find the transaction. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We parked in two parking lots in this companies care over the last two months, paid for both instances and were fined two tickets for having paid to park in these lots. This is ridiculous. This company obviously has software that doesn't align with the meter maids' devices. I want both of these fines closed out as I paid to park.

  Customer Answer

  Date: 08/14/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 08/23/2022

  Hello, 

   

  We are sorry that you had difficulty with your parking.  Could you please send me your citation numbers and the last four digits of the CC that you used to pay for parking so we search for your transactions and we can look further in to this for you?  Thank you. 

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked in lot on **************** in ********. Went to machine to pay for parking and had a difficult time getting information to process. Touch screen and buttons were peeling and had to try several times before anything registered. Tried to add an additional hour and machine would not allow me to do it. Received a citation for expired time. I feel this is entirely unfair when their machine was in poor condition and was not working properly

  

  Business Response

  Date: 08/23/2022

  Hello, we are sorry you had difficulty with your parking transaction. As a one time courtesy we have refunded your citation fee.  Please allow for a few days for it to return to your card.  Thank you. 

  Customer Answer

  Date: 08/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at St. ****** pass in *******. My watch showed 11:43 (the machine also has an issue adjusting for more time; please test it. I tried to enter 2 hours but only given 1 hour.) My son and I went fishing and returned at 12:43. I'm good with paying a penalty if the swipe time is actually 11:41 as stated on the citation. However, to pay $43 for possibly being 2 minutes late?....that is gouging and is not fair for a $7/hour lot. I would like a reasonable fine if determined my swipe time was 11:41.Citation ********

  

  Business Response

  Date: 08/23/2022

  Hello, 

  We are asorry you had difficulty with your parking.  Could you please send me the last four digits of the CC that you used to pay for parking and I can look further in to this?  Thank you.