Parking Facilities
UPP Global, LLCReviews
This profile includes reviews for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 71 Customer Reviews
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Review fromDanny W
Date: 04/06/2024
1 starDanny W
Date: 04/06/2024
I parked at *************** and used my credit card to pay. It said confirm transaction(which I did). It then said you will not get a receipt, thought that was all and I left for 2 hours. Came back and had a parking ticket. I called them and they said nothing they could do about it. I paid the ticket but what a scam they have going.
UPP Global, LLC
Date: 04/08/2024
Hello, please note if you paid for parking, we would be able to help. We are not sure who you spoke with but please call us at 207-747-4230, we look forward hearing back from you.
UPP Support
Review fromEdward B
Date: 03/30/2024
1 starParked in ********** at "UPP Global ************ Garage." This was a fully automated garage. I charged a $7.00 "service fee" in addition to the hourly rate. Likewise, while waiting over 45 minutes in line to leave the garage, the meter continued to tick. Consumers never mind paying a rate they have knowledge of but they hate knowing they were screwed by a hidden fee. Replace the hourly fee (I paid $70 to park for an event that cost $100) with flat event fee and add ushers to fill parking spots correctly upon entry and to move traffic out efficiently. **** never use the garage again and will probably stay away from events in Providence.Review fromJeff W
Date: 03/19/2024
1 starJeff W
Date: 03/19/2024
Awful scam! Parked at the ******* lot in ********, no sign for how much it would be. Credit card bill comes and it was $34 for two hours. Not sure how ******** lets them stay in business. When I got my bill I called them and the guy was like yeah $34 is the normal rate. Never use UPP parking.UPP Global, LLC
Date: 03/22/2024
Hello, thank you for reaching out. We want to clarify that similar to city meters, the parking rates are displayed on the meter during payment. Customers have the option to choose another parking lot if they prefer not to pay the displayed rate. Additionally, we want to emphasize that there is no fraudulent activity associated with our company. While we acknowledge that you may have perceived our rate as high, it does not imply any dishonest practices on our part.
UPP Support
Review fromJames L.
Date: 03/18/2024
1 starJames L.
Date: 03/18/2024
Violation #******** We never received a ticket. The ladies at ******************************************** demanded we leave our 2 and 3 year old children in the car and pay first. When we opted to leave since they were so nasty they stood behind the car and said the were calling the police. We stayed to speak with the police and during that time they issues us a ticket and never gave it to us. The ticket is now over due. This company is harassment and fraud. You cant block a car in and call the police and then issue a ticket while we wait to comply with the police and not hand us a ticketUPP Global, LLC
Date: 03/21/2024
Thank you for bringing this matter to our attention regarding violation #********. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to *************************************
We take customer feedback seriously, and we are deeply concerned about the situation you described. Our company values the safety and well-being of all customers, including young children, and we regret any misunderstanding or mistreatment that occurred during your visit.
We are investigating this issue internally to understand what happened and to ensure that such incidents do not occur in the future. Our goal is to provide a positive and respectful experience for all customers, and we apologize for falling short of that standard in this instance.
Regarding the overdue ticket, we have voided the citation. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we address this issue.
Regards UPP Support
Review fromJennifer D
Date: 03/11/2024
1 starJennifer D
Date: 03/11/2024
Parked at Luke's ******** Paid for 2 hours. Got a text at the 2-hour ***** tried to buy another hour but app wouldn't process. Walked outside to pay, and within 4 minutes of the 2-hour expiration, there was a $63 ticket left on my dash. Absolutely predatory and unethical.UPP Global, LLC
Date: 03/14/2024
Hello, thank you for sharing your feedback. Upon looking it does not look like you reached out to our company at all in regarding your situation. We are always happy to help our customers. Our information is found on the web. If you would like to call our number is ************ if you like to email our email is *********************************** We look forward hearing back from you.
UPP Support
Review fromAmanda A
Date: 03/10/2024
1 starAmanda A
Date: 03/10/2024
I had not been to ***** Pass in a while. I parked in a lot in back, it was a gravel lot that was tightly packed. I parked in between two cars that were not far apart. I paid about $25 online for 2 hours. When I came back in under 2 hours I had a citation for parking in two spaces for $63. But if I pay in three days it was marked down to $43. This is ridiculous. I honestly would have been less upset if they had just charged for a second vehicle parked for 2 hours (their minimum). You can see in the picture they took with cars on either side there is no way another car could possibly fit. If I had pulled in where the cement parking block was I would have scraped the car next to me. This is clearly an unscrupulous company. Judging by the reviews they dont care.I would not recommend parking in their lots. Im sure something like Uber would be cheaper. I will make sure I tell everyone I know who may go there and leave this review on sites related to ***** Pass and the general area.UPP Global, LLC
Date: 03/14/2024
Hello, thank you for reaching out. Please note upon checking we show no record of you contacting our company for help. Please let me share our company information, our email is ********************************** and our phone is ************. We would also like to point out we are not able to help a customer if they don't reach out to us.Review fromMarianne W
Date: 03/05/2024
1 starMarianne W
Date: 03/05/2024
Total scam artists! They post a sign indicating to use ParkByApp, then claim money never went to proper company so we owed an additional $63! The citation was issued after 1 hour, when we paid for 3 on the app. Took me 2 days to actually speak to a person, who treated me like I was overreacting! I sent in emails as directed, including cc of Charge Notice and my payment to App, and email address simply stated they didn't cover that space. I finally paid the "discounted" fee to resolve the issue out of sheer frustration. I would hope someone would make this company accountable.UPP Global, LLC
Date: 03/07/2024
Hello, thank you for reaching out. As mentioned you paid outside our lot. Also the amount of 63 dollars you mentioned was never paid, we reduce the charge to reflect parking to ***** to help you out. The lot had plenty of signage where payment should be made depending where you parked. We would also like to point out we are not open on Sunday when you first contacted us. Our office opened back up during its normal time on Monday. Monday our admins worked to clear appeals and get back to our customers emails. We are always willing to help our customers.
UPP Support
Review fromBrian M
Date: 03/04/2024
1 starBrian M
Date: 03/04/2024
Just went to an "event" at the ************************* and I have parked in the lot next door for many years. It was best when they had you pay one of the men $10 to $20 for the event you were attending. None of this automation that this lot/outfit now uses hits you up for $10+ per hour.I think tonight was $44.00 for 4 hours which would have been fine but the concert was delayed about 10 minutes and I got a notice at 15 minutes that my time was coming to an end.So, as I am trying to enjoy the end of the concert I am adding time but somehow what was supposed to be 15 minutes became 5 more hours so I had until 3:24am to park!I will be calling them tomorrow to see if this can be rectified as the additional charge is $51.70 for five more hours!My wife and I will be attending three more "events" at the ******* in the next four weeks and I would like this outfit to consider an "event" rate that would cover parking for the entire event and perhaps 30 minutes after the event ends. If my call ends well tomorrow I will try them again, if not, we will look for other alternatives to park when attending ******* events.UPP Global, LLC
Date: 03/05/2024
Hello, we are sorry to hear about what happen. Please feel free to reach out to us at ********************************** or call us at ************ and mention BBB Review. We are more then willing to help you and make things right.
UPP Support
Review fromJames F
Date: 03/01/2024
1 starJames F
Date: 03/01/2024
They are a scam you pay them for 4 hours to park and at the 2 hour **** they had a agent give us a ticket even when I called them and the city to show I have a copy saying I had 2 hours left on my parking meter. The city said it's a private company and when you call the company they have a answering service that takes your call but doesn't call you back! This is a scam they know it's impossible to fight these tickets show they make 33$ off you to park then $83 off ticket. How is this legal shouldn't they have to show proof your time expired? State of Maine has to step in hereUPP Global, LLC
Date: 03/14/2024
Hello, thank you for your feedback. In upon checking our system there was no record to be found of the call. Our contact information is as follows, ********************************** or you can call ************. Our hours are Monday-Friday 9 to 5. I would also like to share all calls from our call centered are returned on the same day.Review fromAlan L
Date: 02/24/2024
1 starAlan L
Date: 02/24/2024
We wanted to spend a few hours shopping *************** for souvenirs on our last day! We were 5 minutes late getting back to our vehicle and we had a citation??mind you we paid $27.50 to park for 2 hours so outrageous- then to rush to get back to our car and have a citation for $43 more or $63 if paid after 3 days- unbelievable- we were shocked- amazing how a citation can ruin your fun trip??This company is a scam??of course we had to pay because we had a rental car so we paid $70 to park at *************** FOR 2 HOURS??UPP Global, LLC
Date: 02/27/2024
Hello, thank you for reaching out. Could you please send us your citation number and we are more then happy to look into this for you. As you know just like the city if you go pass the time you paid for then this would be a valid citation. We are always here to help our parkers in any way we can. Please send your information to ********************************** subject line BBB review and we will look at this right away for you. Include your phone number as well in the email. We look forward hearing back from you.
UPP Support
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