Reviews

This profile includes reviews for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UPP Global, LLC

  496 Congress St Ste 213 Portland, ME 04101-3419

• 

  UPP Global, LLC

  PO Box 8341 Madeira Beach, FL 33738

• 

  UPP Global, LLC

  199 Main St Burlington, VT 05672

Review Details

• Review fromGerard B

  Date: 02/20/2024

  1 star

  Gerard B

  Date: 02/20/2024

  On Feb 20, **** I parked at upp golbal parking lot at brickell downtown ***** *******. Not wearing my glasses, I made an error and was charged for all day parking instead of the minimum. I called about my situation and received an inhumane no compassion answer there is nothing we are willing to do to help you. So I answered you just rob people have a nice day. I will never park anywhere upp parking lots are by any choice of my own and I hope you won't either.
  

  UPP Global, LLC

  Date: 03/14/2024

  Thank you for your inquiry. We would like to bring to your attention the circumstances surrounding your parking experience. Upon parking, it is important to note that you utilized a flat-rate parking lot, as clearly indicated on our meters. Prior to confirming your selection, it is standard procedure for users to navigate through three distinct screens, ensuring full awareness of the chosen parking option.
  It is pertinent to mention that during the duration you referenced, our records indicate your vehicle remained within the confines of the parking lot, thereby validating the charge incurred. While we regret any disagreement regarding this matter, it is imperative to emphasize that all patrons are obligated to remunerate for parking services rendered.
  We extend our apologies for any dissatisfaction experienced. Had you communicated your reluctance to proceed with the predetermined rate and promptly relocated your vehicle, we would have been pleased to accommodate a refund as a gesture of goodwill.
  We appreciate your understanding and cooperation in this matter.
  Sincerely,

• Review fromJan C

  Date: 02/17/2024

  1 star

  Jan C

  Date: 02/17/2024

  horrible company.... they overcharge for parking. After seeing all these bad reviews, the *********** should not even let them operate. Their meter did not work and they had signs posted and could use a ** code to pay for your parking. Well we had bad experiences with that too because another company still ticketed us when we paid through an AP, so we hesitated to use the ** code here. We also did not realize there are several private parking companies and we paid at another lot and put the ticket in the window. But of course it was not from FL Parking co. and they ticketed us. We paid the ticket because you saved $20 to pay it fast. I just say all of these privately owned companies **** and they rip you off and have no mercy. Cities should not allow them to charge such outrageous prices. ************** is $5 per night at their garage. These private parking lots charge like $10.00 an HOUR! I have some choice words for all of these private companies, but I will not write it.
  

  UPP Global, LLC

  Date: 03/14/2024

  Thank you for sharing your feedback with us, although we're truly disheartened to hear about your negative experiences. Our aim is to provide a seamless and satisfactory parking service for all patrons, and we sincerely apologize for any inconvenience or frustration caused.
  We understand your concerns regarding pricing and the operational functionality of our meters and payment systems. Rest assured, we continuously strive to maintain fair pricing structures and ensure the smooth operation of our equipment. Your comments regarding the ** code payment option and ticketing issues have been duly noted, and we will explore avenues for improvement in these areas.
  Regarding your observation on the various private parking companies and their pricing policies, we empathize with your sentiments. While we operate independently, we acknowledge the broader challenges within the industry and the impact they may have on customer perception.
  Please know that we value your patronage and take your feedback seriously. We are committed to addressing these issues and enhancing our services to better serve our customers.
  Should you wish to discuss your experiences further or require any assistance, please do not hesitate to contact us directly. We are here to assist you in any way we can.
  Thank you for bringing these matters to our attention.

• Review fromKathy K

  Date: 01/29/2024

  1 star
  horrible -the lot was next to a chabad- which I thought I would support by parking in the lot(which I thought they owned)- when I saw it was 17$ for 2 hours evening - 6-8- I was stunned, but still felt I was supporting a good organization. there was free valet parking where I was going to dine. I came down after my meal and I saw the ticket- reduced rate of 43$ if I pay soon. what would the ticket have been if I didnt give away the 17$? there were no other cars in the lot...hmmm....This is ridiculous - im happy to support my city by paying taxes tickets etc....but this company is deceptive. The public and ******** tax payers deserve to know about this.

• Review fromKeith M

  Date: 01/16/2024

  1 star
  Horrible company. No service provided. ******* sucking on people hoping they will be fed by others. Modern day vampires.

• Review fromSteve B

  Date: 12/06/2023

  1 star

  Steve B

  Date: 12/06/2023

  Your company is unbelievable. As all of the other reviews say, you are deplorable crooks. I purchased two hours on the meter at approximately $10 per hour, expensive, but acceptable to me. My issue, and most listed on this site is well is that I was 10 minutes late on November 24th in the *********** zone only to find a $63 fine on my windshield. I have not seen a response from anyone at your company explaining the lack for signage or information on late fees. I am more than willing to pay a reasonable fine for being 10 minutes. As you blame others on this post for "lack of time management", I am guilty as well. I would have been more conservative with the number of hours to purchase upfront if I had understood how you take advantage of your customers after the fact. $63 dollars for 10 minutes equates to $300 per hour for fines. You are a complete joke. You do not care about your customers as you say in your responses to their posts, you just want to steal from them. I would give you zero stars if the option was available. No wonder you have a B rating with the BBB and are not accredited. The BBB does not give accreditation to thieves. I will never park in one of your lots again.
  

  UPP Global, LLC

  Date: 12/12/2023

  Thank you for reaching out to us with your concerns. We appreciate your feedback and the opportunity to address the issues you've raised.
  Upon reviewing our records, it appears that we did not find any contact information associated with your account in our system. We genuinely apologize for any inconvenience this may have caused. To better assist you, could you please provide us with your contact details so that we can further investigate and address your specific case?
  Regarding the citation you received for exceeding the parking time, we understand that this can be frustrating. It's important to note that our policies are in line with standard practices in various states and cities. We aim to maintain transparency, and our parking machines clearly display the cost and time coverage for customers to make informed decisions.
  We want to clarify that the citation amount is not reflective of the parking cost but rather a standard fee imposed by parking companies and cities for exceeding the allotted time. We encourage our customers to extend their parking duration to avoid such situations, and our team is always available to assist in this process.
  We take pride in having clear signage across all our lots, and our team is more than willing to help customers locate these signs. It's crucial to be aware that the signage at the entrance pertains to the entire lot rather than individual parking spaces.
  We understand your frustration, and we want to emphasize that our intention is not to be perceived as unreasonable. We value your business, and we are committed to working with you to find a resolution that you find fair and satisfactory. Our company's commitment to customer service remains a top priority.
  It's worth mentioning that businesses can choose whether or not to be accredited by the BBB. While we appreciate your concern, we assure you that we are dedicated to resolving this matter amicably and ensuring a positive customer experience.
  Please provide your contact information, or feel free to reach out to us directly at ********************************** or call ************, so we can further discuss and address your specific situation. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
  Best regards,

   

  UPP Support

• Review fromDan B

  Date: 12/01/2023

  1 star
  Through a parking app I reserved a spot in a Unified Parking lot near the ******************************. My $8.00 fee was accepted and I followed the instructions given. When I returned to my truck I found a citation from Unified Parking for nonpayment and a fine of $43.00! It then became incumbent on me to prove that I had paid. This company is despicable. I can only imagine the number of poor people who have fallen for this scam or are unable to dispute this phony fine. I won the appeal that I never should have had to file with these criminals.

• Review fromRob W

  Date: 11/28/2023

  1 star
  This company is horrible. I paid for parking in a UPP Global managed lot on 11/10/23 on 411 *********************** in ********. The transaction cleared my bank immediately and is now available on my cleared bank statement. However, on 11/28/23, I received an unpaid Parking Invoice threatening collections if I don't pay a "reduced charge" $55.00 rate based on a $90.00 parking charge which was never disclosed nor displayed on the parking lot machine. I had no issue paying the published meter fee which cleared my bank. I will not be paying an additional parking charge for an already paid charge. Per the invoice, I'll send my paid receipt to the ***************************************************************************************** address on the fraudulent invoice.

• Review fromJenny B

  Date: 11/19/2023

  1 star

  Jenny B

  Date: 11/19/2023

  Funny that all their reviews are 1 or 2 stars and theyre not being investigated or something. I parked at the north ********** beach parking garage today and there were no rates posted anywhere. None! I wouldve left but was tired of looking for a spot. A bunch of crooks. I read a Yelp reviewing saying in the summer, they just charge a flat daily rate to everyone, which shouldnt be allowed either
  

  UPP Global, LLC

  Date: 11/21/2023

  Hello, please note, this is a private lot, and the rates are located on the machine. If a customer is not happy with the rate, they are always free to move to a different lot.

  UPP Support

• Review fromAlex W

  Date: 11/06/2023

  1 star
  I parked at the ***************** location on Saturday 11/4/23 When I tried to leave, the credit card machine didn't work. The intercom didn't connect me to anyone. I called the phone number and ********************** up on me the first time and didn't answer after that.Then I called the cops and they were going to send a unit over. Fortunately, a resident (an attorney whose law firm actually represents UPP) that lives near the ramp used their pass to get us out of there. We were stuck in the parking ramp for 45 minutes.Not being able to leave is kidnapping/false imprisonment. This company is on the brink of a class-action lawsuit for criminal misconduct and being an outright SCAM.

• Review fromDeborah H

  Date: 11/02/2023

  1 star
  We parked in a lot in Waterbury ** on a Sunday October 29th Paid at a kiosk using our plate number.We could barely read the screen at the time.We stayed 2 hours and when I saw my bank account we were charged 22.00$ You even charged taxes.That price is outrageous We have used parking in other areas in ******* and have not been ripped off .