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Business Profile

Ammunition & Weapons

Venom Defense And Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition & Weapons.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worst company Ive ever had to deal with. Ordered and paid for the product, they shipped it the very next day through ***** Has a shipping label created but 2+ months later **** is still awaiting items. Could be an honest mistake but when you call, no answer. Voicemail box is full so you cant leave a message. Email then 7-8 times, they dont email back. Send message via their website, no response. Worst company Ive seen and would recommend everyone to stay far away from them. Customer service is nonexistent.

  • Initial Complaint

    Date:08/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had places a order for a 80% lower on July 25 2023 order #*****. It hasn't even been shipped I reached out to the several times to no avail. I'd like to get my order already.

  • Initial Complaint

    Date:08/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER PLACED ON JUNE 27th 2023. DESCRIPTION SAID 1-2 WEEK LEAD TIME. I STARTED EMAILING THEM IN JULY TRYING TO SEE WHAT THE HOLD UP ON THEM SHIPPING MY ORDER WAS AND HAVE HAD NO REPLY. I TRIED CALLING AND HAD NO ANSWER. EMAILED THEM SEVERAL TIMES SINCE AND STILL NO REPLY. I WANT MY MONEY BACK IN THE AMOUNT OF $141.00

  • Initial Complaint

    Date:08/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my order listed below and they do not answer call or emails. I honestly wanted to order more stuff but why would I if I can not get a ETA on the 1 part that I have already paid for? It appears that I paid $51.00 for the order confirmation listed below because that is all that I have received from Venom as of today. I guess I got bit by the snake on Sat, Jun 24 at 12:22 AM . Thanks for your order. Please add ******************************** to your email contact list in order to receive our emails regarding your account and your orders. Order #***** AR-15 "Mjolnir" Billet ALUMINUM Skeletonized Pistol GripAR-15 "Mjolnir" Billet ALUMINUM Skeletonized Pistol Grip Mjolnir-AM Color: As-Machined $39.00 USD Qty: 1 $39.00 USD Subtotal:$39.00 USD Shipping:$12.00 USD Tax:$0.00 USD Grand Total:$51.00 USD Payment method:Credit Card Shipping method:Shipping for $12.00 USD

  • Initial Complaint

    Date:08/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 14th I placed an order for a lower receiver. The website said one week lead time, so I was fine with that. By 7/27 I emailed the company asking for a status as i had not received any communication from them since placing the order. With no response from the email, i called and left a message on 7/28. No response to the voice-mail. I checked my bank and noticed that the money was withdrawn on 7/27, so i decided to wait another few days for delivery. On 8/1, no delivery and no response to any of my messages, so i sent another email and left another voice-mail. Today is 8/5 and still nothing. Meanwhile, their ******** page is no longer active. This company is a fraud. Taking peoples money and not delivering or responding to inquiries. DO NOT DO BUSINESS WITH VENOM DEFENSE! I JUST WANT MY MONEY BACK.

  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order number ***** on June 7, 2023 totaling $143.20, Weeks later, the order was still processing. I emailed the company and did not receive a response. I tried calling and there was no answer and their voicemail is full. There is absolutely no notification on their website stating that they are delayed in shipping. It has been nearly 2 months since I placed the order and I have tried calling and emailing them numerous times, with no response. I have placed 2 orders in the past with no issues. I thought that maybe the company went out of business until I started receiving advertising emails from them. They have time to send out emails to attract more sales, yet they can't take care of the customers that they already have. This is no way to operate a business. I am a federal firearms dealer/manufacturer and I order from numerous companies, large and small, wholesale and retail, in the firearms business. They all ship within a couple of days. Not this company. I am very close to contacting my credit card company to get my money refunded.

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order with this company on 6/12/2023. I emailed right after the order was placed because the coupon code did not take at checkout- It showed up until it gave me the confirmation- then the confirmation had the full price.I emailed- and emailed- and emailed- NO RESPONSE AT ALL. They claim they're too busy to respond to emails- they've made a point to say that straight up on the ******** page- which is no longer. So now 7 weeks later we haven't seen a shipping notification, and still haven't heard from anyone. I don't dare do a dispute with the bank - Venom aslo says they won't sell to you (We won't buy from them again) and will take 20% as a restocking fee. I just want my product or all my money back- at very least a response to my email!

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date 07/21/2023 No respounce on dillivery, shippment, or even a refund.My customers want his product but all of a ******************* is in the wind.Ordered a month ago with no responce.Venom Defense ************ ********************************

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/10/23 I placed a order with this business. I have paid for the Product and received a post office tracking label on the date of order.now over a month later have not received my package.l have tried email,phone and messaging on the account page and have not had one return message all I want is what I have paid for or a full refund the business will not Communicate with its customers

  • Initial Complaint

    Date:07/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered my ar grip on June 14th 2023. No lead time is to be found in red on the listing. Two message on the website via the contact us option with no response. Three emails no response either. Communication is horrible. I notice Im not the only having this issue about shipping items they have paid for.

Venom Defense And Design is NOT a BBB Accredited Business.

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