Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,581 total complaints in the last 3 years.
541 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opted out of all marketing and communications six years ago. This got abused many times, and many many hours were spent getting this company to comply with their own stated policies.With more abuse, I again reselected my desire never to be bothered on ************************ is **********, please keep this for your records.Request Id: ********** Date Submitted: 04/13/2024 21:34 UTC I am a (an): Consumer (Myself)Select request type: Opt-Out of **************** First Name: XXXX Last Name: XXins Email: XXXXXXXXXXXXXXXXXXXXXXcom Select State of Data Subject: ********** Please select the direct marketing option(s) which you would like to opt out from.: Email, Phone, Postal Mail Address: XXXXXXXXXXXXXXcle City: XXXXX Fe Zip Code: XX501 Phone Number: XXXXXXXXXX369 Vehicle Identification Number: XXXXXXXXXXXXXX089 but now they are sending my direct mail sales solicitations every couple weeks. Stellantis has some of the very worst privacy ratings in the industry. They have proven that time again, such as last year when I asked for my data over a dozen times and they completely ignored all communications. This is a terrible company that has ensured I will never buy another vehcile from them again, after 27 years with them, I want nothing to do with them ever again. I will drive anything before another dodge. Please help me get these loser stalkers off my back once and for all. Thank you.
Business Response
Date: 02/10/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22913720

Our File: 92110893

Thank you for forwarding the complaint from **** *****.

I have removed the customers address from our system, he should not receive anything by mail or email moving forward.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/12/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I appreciate "***"'s claims to have removed my information and that according to them I won't have my privacy and free time yet once again abused, violated and disrespected by a company I have supported fiscally, professionally and socially for over a quarter century. The issue is, how is it that she was even able to remove my info when:
1. I opted out in 2019 from such comms when I bought the vehicle
2. I opted out again in 2021 and 2022 when email violations occurred, including after written assurances the first time that it would stop
3. I opted out again in 2024 when requesting my data per the privacy policy and was utterly ignored for months over a dozen communications

How can you remove something that was already removed and removed and removed again? More to the point, why is this removal any different than all the prior removals over half a decade plus? Would not some delineation and assurance be now warranted?
So this meager response, sans apology, and with no explanation of why the abuse possibly occurred, just sets the stage for more abuses following opt outs and assurances by Stellantis in the future. I also received NO RESPONSE to emails last week to their privacy department or the dealer--and this response does not address my data request that went ignored.
So Stellantis ignores me personally, says anything to kick the can down the road to the next abuse season, and per the public facing Better Business Bureau matter may only seek a Better Business Bureau "resolution," whatever their F grade, with the latest in years of assurances that have proved careless and insincere at best and deceptive or arguably malicious at worst. The decent, respectful, appropriate way to resolve this would have been to explain how on earth violations occurred after all those opt outs, as recently documented as last April, and why this time will be different in preventing it yet once more again in a few months as happened multiple times before.
Fool me once, shame on you, fool me twice shame on you. How about fool me three times?
Again, the company has made a show of having taken rapid action here and this is a positive start, but their conduct has been seriously egregious and I have zero reason whatsoever to trust that the actions taken can be depended upon without the simple courtesy of some detail and better ownership of years of failings in this super simple common courtesy that thousands of other businesses manage readily.

Regards,

**** *****
Business Response
Date: 02/12/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22913720

Our File: 92135838

Thank you for forwarding the complaint from **** *****. According to our records there is no contact information for you. I have removed your address and phone number as I advised.

I am not sure how your information has been put back into the system previously. I do hope going forward you will not received mail or email from the company.

I am sorry for the inconvenience and frustration this casues.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:02/04/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Chrysler has had an open recall on the Chrysler Pacifica 2021 regarding the backup camare since June 2024. The recall has been open for 8 months with no resolve. When we call the business we get transfered to multiple departments with no resolve. Our car is a rental car and we can not rent it out with an open recall. We are asking for a resolve on the recall since our particular car is not having any issues with the backup camera at all. We have been unsuccessful at getting any assistance from Chrysler *****************
Customer Answer
Date: 02/04/2025
*****************
VIN
Business Response
Date: 02/05/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22898248

Our File: 92075381

Thank you for forwarding the complaint from ****** *********. According to our records case ******** a supervisor is to be contacting the customeron Febraury 5, 2025.

I advise the customer to wait for the call and express all concerns at that time.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/06/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[I never received a phone call from them on 2/5/ 2025. The saftey recall they placed on my vehicle is still outstandind with no resolve and has been this way for nearly 8 months. When I call customer service they are rude and give me the run around transferring me to different departments until i just decide to hang up. My back up camera works peefectly fine, always has. However i can not rent out my vehicle to customers until their safety recall is either fixed or lifted. We have waited almost 8 months and lost income during that time. I need a resolve asap.

Regards,

****** *********
Business Response
Date: 02/06/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22898248

Our File: 92090251

Thank you for forwarding the complaint from ****** *********. According to our records case ******** I have sent a note to the supervisor asking for them to reach out to the customer.

The supervisor should reach out within ! business day.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/12/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The business has said multiple times they will contact us since 2/4 and we have not received any contact from the business. A supervisor never reached back out to myself or my husband.

Regards,

****** *********
Initial Complaint
Date:02/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I AM GETTING ABSOLUTELY NO ASSISTANCE FROM ANYONE AT STELLANTIS REGARDING MY VIN AND CASE JC422430 - Case#******** - FROM STELLANTIS CORPORATE AS THE DEALER HAS ADVISED THEY ARE CEASING COMMUNICATIONS WITH ME, STELLANTIS ADVISED TO DEAL WITH THE DEALERSHIP....GENERAL MANAGER ADVISED THAT HE DOES NOT WANT TO DEAL WITH IT AND HE IS ENDING IT...MY VEHICLE REQUESTS WERE IGNORED, MY ***AIR PRICE WAS GOUGED, I DID NOT RECEIVE THE REQUISITE REQUESTED ***AIR PHOTOS, DEALER THREATENED ME WITH MY WARRANTY WHICH IS A ********-**** WARRANTY ACT VIOLATION, IN ADDITION, INSTEAD OF GIVING ME A NEW KEYFOB THAT IS 100% COVERED BY MY WARRANTY DEALERSHIP HAD THE **** TO CHARGE ME $10 FOR A KEYFOB BATTER WHICH DID NOT IMPROVE FOB PERFORMANCE AT ALL, THIS WAS AN UNAUTHORIZED ***AIR EVEN THOUGH SMALL, A HUGE VIOLATION, ALSO THE INVOICE PROVIDED TO ME ON PICKUP AND THE SECONDAY ALTERED INVOICE ARE BOTH COMPLETELY INACCURATE, AT THIS POINT I HAVE NO IDEA THE QUALITY OF THE ***AIR, THE DEALERSHIP IS ACCUSING ME OF HARASSING EVEN THOUGH I REQUESTED THEY REACH OUT TO CORPORATE AND NOT TO ME EXCEPT FOR MY CLARIFICATION REQUEST, THIS IS ABSURD, FOR THIS ALONE I SHOULD BE FULLY REFUNDED FOR THE ***AIRS PERFORMED WITHOUT AUTHORIZATION, PROOF OF ***AIR ETC....TELLIN A CUSTOMER THAT YOU ARE TOO BUSY TO SEND AN ESTIMATE, AN ACCURATE INVOICE AND CURSING AND FIGHTING IN FRONT OF THE CUSTOMER ALONE WOULD BE ENOUGH...THIS IS ******************************/FCA NEEDS TO STEP UP ON THIS ONE AND FIX THE PROBLEM, I WAS GETTING READY TO BUY ANOTHER GRAND CHEROKEE, THAT IS CURRENTLY ON HOLD UNTIL THIS IS RESOLVED, HOW CAN I TRUST THOSE WHO SELL THE CAR IF SERVICE IS THIS TERRIBLE...ACCUSED ME OF SHAKING HANDS AS A SIGN ALL IS OK, NO I SHOOK HANDS BECAUSE I AM NOT RUDE, I SAID THANK YOU AS I AM NOT RUDE AND DO NOT NEED TO CAUSE A SEEN AT A DEALERSHIP, THIS IS ABSURD, ******* ********, REGIONAL *** HAS NOW STARTED TO IGNORE ME AS WELL, VERY UNPROFESSIONAL BEHAVIOR TO THE FULLEST...GLAD TO DISCUSS AND RESOLVE THIS ISSUE
Business Response
Date: 02/05/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22896913

Our File: 92075081

Thank you for forwarding the complaint from ****** *****. According to our records case ******** has been sent to a new case manager for furtheer review.

Please allow 5 business days for the case manager to reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I was contacted by **** from customer care with the new case number and everything is currently under review. I will be satisfied with the case response once the appropriate actions are taken by customer care; I am reimbursed for the actions of the dealership and their lack of any ethical behavior or accuracy. The invoice was inaccurate, my requests were ignored, and the dealership rode a very fine line in relation to something called the ********-**** Warranty Act.
I will be awaiting more responses from **** as she has been extremely prompt today, and hopefully this is resolved sooner than later. I have provided copies of the original invoice, the "doctored" invoice that was still incorrect and my proof of payment...let us not forget though small, there is also the UNAUTHORIZED repair they are supposedly sending me a check for which will be documented and marked RETURN TO SENDER.
I want nothing to do with this dealer and would like my reimbursement ASAP for their actions, not a battery, when I asked for a new Fob for example, that is covered under my warranty...this dealership is a walking disaster. I have the most expensive MOPAR warranty that is sold, this dealership is a walking money grab for every ***** they can get.
They are doing a disservice to the Jeep name and I need an advocate, someone who is willing to help me, they, the dealership are of no help at all and more of a problem, there has to be someone who can assist me as I do not intend to ever go to this establishment again.
I have put my new 2025 Jeep purchase on hold pending outcome of this case as well.
What a shame.

Regards,

****** *****
Business Response
Date: 02/07/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22896913

Our File: 92094922

Thank you for forwarding the complaint from ****** *****. According to our records case ******** a check has been issued.

Please allow 30 business days for delivery, if the customer does not receive the cheque after the 30 days, they will need to call in and report that they have not received the cheque, and a new one can be issued.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/07/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

THE COMPLAINT WILL ONLY BE MARKED AS CLOSED ONCE THE CHECK IS RECEIVED.

Regards,

****** *****
Initial Complaint
Date:02/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a jeep wrangler sahara 2021 4xe sept 2022 and it has been in and out of the shop for multiple reasons due to malfunctioning and recalls. It is currently at the dealer service **** with no ***. I am requesting a buy back.
Customer Answer
Date: 02/03/2025
Vin is *****************
Business Response
Date: 02/04/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22892472

Our File: 92064120

Thank you for forwarding the complaint from ****** *****. According to our records ******** has been reassigned for technical assitance for the dealer to fix this vehicle.

I have sent a note to the case manager for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/04/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Based of the amount of time that the vehicle has been in for servicing for various repairs and recalls I do not want to risk keeping the vehicle and continuing to have issues once the vehicle is out of warranty. In addition I do not feel safe nor do i want to put my life on the balance with a vehicle refusing to shift into gear or shaking violently on the highway Which is the last incident I had. I am not interested in getting an extended warranty if offered. I bought the vehicle in Sept 2022 for $59,000 and paid it off and I do not foresee getting stuck with a faulty vehicle. For that reason I am asking to be provided a buy out.
Currently the vehicle is in for repairs and I am paying out of pocket for a rental car and being promised a reimbursement afterwards. I find this practice to be unfair and deceptive. I was initially told that I would not have to pay for the rental car, furthermore I was told the warranty would cover the rental cost upfront without me needing to pay for it first and submit it for a reimbursement.

Regards,

****** *****
Business Response
Date: 02/05/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22892472

Our File: 92075244

Thank you for forwarding the complaint from ****** *****. According to our records case ******** I have sent a notwe to the case manager asking them to reach out to the customer.

The customer can dicuss their concerns with the case manager.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/05/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have not heard from the case manager. I am requesting a timely and thorough review of my case. I am requesting a buy back.

Regards,

****** *****
Initial Complaint
Date:02/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This 2023 RAM 1500, Laramie (VIN *****************) was purchased December 28, 2023, for $84,633.58. At approximately ****** miles the transmission started to "mis-shift" going up hills. Meaning it would not stay in gear and often hopped in and out of different gears making it feel like the truck "stuttered" and jerked when driving up hill. We noticed it more frequently on our vacation driving from ******* to ************. We called the dealership and made an appointment for it to have a software reset. That appointment was set for January 17, 2025. We took the truck into ************* where it was purchased, and they test drove it and said that it appears to have a similar chip issue to another vehicle they dealt with in the past. We were told that their Regional Technical Assistant needed to come and see the truck and see what he could recommend. That is almost 3 weeks ago. The Technical Assistant has not shown up and we have no further information. Our truck is just sitting at the dealership waiting. We called Stellantis and have filed a complaint and were told that they are waiting for the dealership to assess what is wrong with this so they can authorize the repairs. Our Case number with Stellantis is ********.
Business Response
Date: 02/03/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22892181

Our File: 92057321

Thank you for forwarding the complaint from ******* ********. According to our records case ******** has been forwarded to the technical team for assistance.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/18/2025
Our Vehicle has been sitting on the lot at ******** CDJR in *******, ** since January 17th. Nothing has been resolved. I have been told twice that the Technical Assistant was coming to look at the truck, but they have not shown up. Now I was told that a Field Representative was to arrive tFriday,14 February. I was told that the Field *** did look a the truck on Friday and has told the dealership to file with the Star Team. This is Exactly what we went through with the 2022 Ram Laramie and they were NOT able to FIX anything!! I have been told by the dealership that they are unwilling to try random fixes since we went through this with our 2022 Laramie and it was not fixable at the dealership. We need Stallantis to show up and either tell us that is fixable or buy it back and let us move on. 2 trucks with the same e-torque transmission problem is Ridiculous. In the meantime, we are still paying for insurance, registration and making payments on a truck we cannot drive. We went through this for 7 months in the 2022 truck. We are already over month on the 2023 truck. We are grateful that the dealership did provide us a loner, but it is a Tradesman Ram Truck, certainly nothing like the Laramie we are paying for.

Thank you,

******* ********
************
Business Response
Date: 02/18/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22892181

Our File: 92182242

Thank you for forwarding the complaint from ******* ********. According to our records case ******** thwe case manager is working with the dealer for a resolution.

The case manager will contact the customer as soon as they have new information.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/18/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

We have been through the STAR Team with our previous 2022 RAM Truck, and they were not able to fix the problem. Please tell me what is different this time? It is the same issue. Why are we going through the same process that took over 7 months on the 2022 truck again with the 2023 truck. Please tell me what has changed that leads me to believe that this can be fixed?

Regards,

******* ********
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Beginning in April 2024. I brought my vehicle 2022 dodge ram for service because it was having tons of electronic issues. I leased this vehicle. After several weeks I finally got the truck back and the same issues persisted. I brought the truck back in. Another month+ the truck was still not fixed when I picked it up. Im August I brought it back again, and just received the truck back Wednesday January 29th 2025!The entire time being under warranty. The dealership had to follow directions stellantis and chrysler told them to do. They informed me it would take 4 days for them to respond EACH TIME they reached out. It was also impossible for me to get in touch with them and would take SEVERAL WEEKS to get a call back. I then had lemon law group work on it because they were putting me in the worst courtesy vehicles that did not compare to my truck which really messed up transportation for my family. The entire time I complained that I should not be paying for the vehicle while its taking 9 months to repair. I also got assigned 4 different **** from ram repair that changed every few months with no explanation. The dealership had just as much trouble reaching them. From late October to January I had no communication from them until I made the dealership complain to them to reach out to ***** return, they offered me 2 months of payments back after me complaining constantly. 2 months for 9 months to make one repair!!!
Customer Answer
Date: 02/03/2025
Picture of vin included.
Customer Answer
Date: 02/03/2025
1c6srfft3nn330347
Business Response
Date: 02/03/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22885038

Our File: 92055646

Thank you for forwarding the complaint from ******* ********. According to our records case ******** has been sent for review.

Please allow the team 5 business days to review the case and reach out to you.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/08/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Okay ill with 5 business days

Regards,

******* ********
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my Wagoneer broken into on December 12th, requested glass to be ordered from our jeep Dealer in ****. Glass was ordered, received one glass out of the 2. Dealership was informed on December 27th, 2024 that one of the pieces was incorrect and a new piece of glass was ordered. I was told it would be a week to get the glass in. Since this time frame the glass has been rescheduled and rescheduled further out. From what I was told the other day that Stellantis has switched companies for the Jeep Wagoneer glass and my order for the glass is now scheduled with a tentative ETA of March 18th, 2025. In between the timeframe of December 27th and January 31st I have been promised multiple delivery dates. I recently filed a claim with Jeep ************* Team (case#********) on Tuesday January 28th, this was when I was informed an anticipated schedule date of Mid March. At this point I do not feel this is acceptable. I have waited 7 weeks to get my vehicle operating and fixed. Waiting another 7 weeks is unacceptable. I would like to work out a resolution to either get this fixed immediately or they need to take this vehicle back.
Customer Answer
Date: 01/31/2025
VIN #***************** 2022 Jeep Wagoneer Series 3.
Business Response
Date: 02/03/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22882673

Our File: 92056965

Thank you for forwarding the complaint from ******* *****. According to our records case ******** I have sent a note to the case manager for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/03/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] There reply has nothing to do with my main complaint, that has to do with the timeline it is taking to get my replacement glass to get installed. We have been paying our car payments and auto insurance for the last 2 months as we have been waiting patiently to get the replacement glass in, and now we are being told it is going to take almost another 2 additional months to POSSIBLY get the glass in. So no, I am not willing to accept there response. I would like a more favorable outcome. We have had multiple issues with this vehicle since we purchased it and we have dealt with the constant repairs (we have records), but this is unacceptable.

Regards,

******* *****
Business Response
Date: 02/05/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22882673

Our File: 92074586

Thank you for forwarding the complaint from ******* *****. According to our records case ******** the case manager is working on getting the glass to replace the window.

For the concerns with the vibration the customer will need to speak with the case manager.

I have sent a note to the case manager to reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/05/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] I am not sure what/where the vibration issue they are talking about came from. We are having issues with getting the glass and another 2 months to wait for the glass is unacceptable. We would like a more definite answer on when we can get the glass in and not just POSSIBLY by the end of March. We have waited almost 2 months already and waiting an additional 2 months is unacceptable. If we can not get a definite answer on a date and an acceptable date, Stellantis needs to take this vehicle back.
Thank you

Regards,

******* *****
Initial Complaint
Date:01/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle has been in the local service department since Dec.2nd waiting on a part from Chrysler. I was told there were 6500 people waiting on the same part. After complaints on Chryslers social media page, they assigned me a case manager named "********". This person sets an expectation but does not follow through. I was told I would get an update by 1/22...I did not. I was told they would "expedite" the part, and an expected delivery would be 1/31. When I called today, they said they were still needing to get in touch with the service department to see if a part was needed and if so what part. They contradict themselves and delay.
Customer Answer
Date: 01/30/2025
Vin as requested
1c4hjxfn4jw244809
Business Response
Date: 02/03/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22877689

Our File: 92054605

Thank you for forwarding the complaint from ****** *****. According to our records case ******** the case manager has noted the case to reach out to the customer on February 3, 2025 with an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:01/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 17, 2025 I ordered a system update and map update for my 2020 RAM 1500. I received the update and installed the update with no issues. The map update is now listing incorrect speed limits causing the *** system to give audio warnings for being over the speed limit. In contacting ******** they gave a refund but my *** system is still impacted. They refused to listen and stated this falls on the Chrysler Corporation. I didnt want a refund, I need my *** system fixed. UCONNECT or Chrysler is providing map updates that are impacting the map software which I feel theyre completely responsible for in getting fixed. I would be fine with rolling the map updates back to the previous version but not one person will listen to that. My *** system has been perfect for 5 years. This all started after installing the map update. I wish to resolve this.
Customer Answer
Date: 01/28/2025
You requested the *** number. Below is the information requested

*****************
Business Response
Date: 01/30/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22868066

Our File: 92034444

Thank you for forwarding the complaint from ***** *******. The customer's concern is with a different company that supplies the services and updates. Stellantis does not manage the subscription or hardware for that vehicle. The consumer should reach out to Uconnect Access for further information and resolution. **************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 01/30/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***** *******
Customer Answer
Date: 01/31/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *******
Customer Answer
Date: 01/31/2025
Dear Chrysler Corporation,

I contacted Uconnect and they have referred me to you since you supply the data thats causing the issue. When you search Uconnect with the Better Business Bureau it pulls up the Chrysler Corporation. Since I purchased a Chrysler vehicle impacted by Chrysler software I cannot accept your response.
Business Response
Date: 02/03/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22868066

Our File: ********

Thank you for forwarding the complaint from ***** *******. According to our records case ******** was closed, I have reopened and sent for review.

Please allow 5 business days for a case manager to review the case.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/03/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Thank you for the reply however this doesnt resolve the issue. ******** sold software that incorrectly modified once correct data to incorrect data. A vehicle warranty doesnt matter in this case. Your software provided by ******** which is owned by Chrysler must provide corrected software to fix this or roll back the installed software to where it was correct. ******** is aware of the issue with no resolution because they claim the software is provided by Chrysler for ******** to distribute. It would make sense to me for someone with Chrysler to contact ********, their company, and find a resolution to this issue. My contact with Uconnect is ****** at **************.

Regards,

***** *******
Initial Complaint
Date:01/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2024 Jeep Compass in March 2024. Since buying the car it has been in the shop constantly, I have had to miss work to take and pick it up from the shop, the issues have not been resolved and continue to happen along with new issues happening. My car has spent over 24 business days in the shop since I bought it and it is currently in the shop so that number will go up. I contacted Stellantis to get a resolution and they refuse to work with me on my issues and will not buy the car back even though it has multiple issues including electrical issues. I want the company to buy the car back as I feel it is a safety concern for me and my family at this point with all the issues it has. I am paying almost $1,000 a month for a car I cannot even drive right now because it is in the shop due to the ongoing issues.
Customer Answer
Date: 01/28/2025
The *** is *****************
Business Response
Date: 01/28/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22865763

Our File: 92011919

Thank you for forwarding the complaint from ******** ******. According to our records there are no open or closed cases for the customer with these concerns.

I advise the customer to contact US ************* ************** and have a case created.

Without a case we will not be able to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Stellantis is NOT a BBB Accredited Business.