Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,581 total complaints in the last 3 years.
541 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I BOUGTH A ************* 2021 EXTENDED WARRANTY TROUGH MOPAR STELLANTIS AND TRANSSMISION BROKE ON AUGUST 15/24 THEN I SEND IT TO *************** JEEP-RAM AND HAS BEEN THERE SINCE THEN CAUSE MOPAR DONT HAVE PARTS TO FIX IT , I ASK THEM FOR RENTAL VAN AND MY CASE MANAGER ****** SAID I HAVE TO GET RENTAL ON MY OWN AND THEY WILL PAY ME $60.00 PER DAY. I RENT FIRST IN ENTERPRISE FOR 7 WEEKS BUT THEY TOOK TO LONG TO MAKE A PARTIAL PAYMENT IBY OCTUBER 29 I HAD PAID ALREADY ALMOST $4,000 IN RENTAL WITHOUTH PAYMENT BACK FROM MOPAR BESIDES OF THAT I SUBMITED SEVERAL TIMES THE RECIVES, THEY FRUSTRTED ME I DECIDED TO RENT MY SON TRUCK CAUSE I CANT KEEP UP PAYING RENTAL FEES UPFRONT, NOW I RENTED THAT TRUCK SINCE OCTOBER 30 UP TO NOW FEB 18/25 AND BALANCE FOR THAT IS $6750 FOR 16 WEEKS , ALSO THEY HAVE REMAINING BALANCE FROM FIRST RENTAL . I NEED YOU TO HELP ME GET PAYMENT ASAP AND GET MY VAN TO GET FIXED
Customer Answer
Date: 02/19/2025
Vin number is *****************

case number 90987962
Business Response
Date: 02/19/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22957628

Our File: 92189349

Thank you for forwarding the complaint from ****** ********-*****. According to our records case ******** on October 18, **************************************** a copy of the ***** The Repqair order was not sent in so the reimbursement was declined.

The customer can contact US ************* ************** and have a new case created if he has all the required documents.

On Febraury 14, 2024 a case manager sent the customer an eamil advising they are working with the supplier for the part, there is no ETA at this time.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 02/20/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below: I have submitted myself and mall of Georgia ram dealer all proper paperwork, their response is the same as they just did (no ETA for parts ) I need them to pay me for rental for all this weeks and I need my van repaired asap has been 6 months (really?) no transmissions and lot new ram cargo vans in the market, please BBB help me solve this is unacceptable that a big company because of their lack of responsibility can send a small business like me out of business, they think everyone has money to pay upfront for rentals.

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

****** ********-*****
Business Response
Date: 02/20/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22957628

Our File: 92202086

Thank you for forwarding the complaint from ****** ********-*****. According to our records case ********, I have sent a note to the case manager to review the rental documents and reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/26/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]. Hello I have left many voicemails to case manager ****** and he hasnt called me back at all.

Regards,

****** ********-*****
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an extended warranty from Chrysler Extended Warranty for my vehicle on January 13, 2025. When I needed repairs, my claim was denied under the excuse that my issue was ‘pre-existing,’ even though this was never disclosed when I purchased the policy.

After a dispute, they agreed to reimburse me but failed to return the full amount owed, shorting me by $110. Despite multiple attempts to resolve this, they have refused to provide a full refund.

This appears to be a deceptive business practice—taking payment for a service that does not function as advertised and then refusing to fully reimburse customers. I am filing this complaint in hopes of holding the company accountable and preventing further consumer harm.
Customer Answer
Date: 03/14/2025
Thank you for your efforts in reaching out to Stellantis regarding my complaint (ID: ********). While I appreciate the attempts to resolve this matter, Stellantis has not provided a satisfactory resolution, and at this point, I am escalating my request to demand a full reimbursement.

When I first purchased the Extended Warranty in January 2025, Stellantis failed to provide any receipts, warranty contracts, or documentation. I paid them under the assumption that I had an active warranty, but they never sent me any confirmation of coverage.

I originally paid $285 + $110 for the extended warranty and an inspection fee. Stellantis refunded me the $285 but not the $110. At first, they even refused to refund me the $110. Later, after speaking to someone else, I was told that I would receive the refund—yet over a month has passed, and I still have not been paid.

This repeated delay, along with their lack of accountability, has left me no choice but to demand full reimbursement of the $2,485.54 I had to pay out of pocket because they failed to provide the warranty I purchased.

Additionally, I use my vehicle for work, and during the time my car was being serviced, I was unable to work for an entire week. This caused significant financial loss, further adding to the damages I incurred due to Stellantis’ negligence.

Stellantis did reach out to me recently, but instead of addressing my refund, they tried to offer me the warranty again. I declined their offer, stating that I would only consider it if they fully reimbursed me for my $2,485.54 in expenses. Since that conversation, they have not responded further or attempted to resolve the issue.

It has been far too long without a proper resolution, and Stellantis’ refusal to act in good faith is unacceptable. I am formally requesting that my complaint be escalated, and I urge the BBB to take further action against Stellantis for their failure to honor their commitments and their repeated lack of response.

Additionally, I ask that their failure to resolve this issue be reflected publicly on their BBB profile to warn other consumers about their unethical practices.

Please let me know the next steps I can take through the BBB to ensure that Stellantis is held accountable. Thank you for your time and assistance.

Sincerely,

**** ********

Ph:************

************************
Initial Complaint
Date:02/15/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car has been in the shop to get fixed since 12/13/2024. The part thats needed is a Clockspring. The autobody cant release the car to me since this part is on back order. I called stellantis and their parts department ..their attitude is pretty much tough luck, make your payments and we will tell you when the part comesweather its 1 month or 10 monthswe are not going to defer any payments this is your problem. Well very poor behavior by the company and leaves a bad taste in the consumers mouth. Terrible company.
Customer Answer
Date: 02/18/2025
You asked for the *** number. Here is the vin
*****************

my car is not fixed and stellantis still doesnt care. They only say tough luck it is your problem. I am paying for a lease that Im not even using the car.
Business Response
Date: 02/18/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22945160

Our File: 92182096

Thank you for forwarding the complaint from ***** ********. According to our records case ******** the parts have been shipped to the dealer.

The customer was advised on Febraaury 12, 2025 to send in 1) Proof of repair, the Repair order from the dealership.

2) Rental invoice

3) Proof of payment

Repair order or invoice stamped paid in full

Credit card receipt

Credit card or bank statement detailing payment

Register receipt (if paid cash)

None of these documents have been received from the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/18/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]- This is the first time Stellantis has responded to my complaint and I have never received any response on 2/12/2025 as the company is falsely claiming to do so! There was no communication that the part was sent. I have received no communication or proof that the part was event sent. Where is the tracking number? Where is the address to which the part was sent? Was there even a reference number attaching the part to my vehicle / VIN?

Regards,

***** ********
Business Response
Date: 02/19/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22945160

Our File: 92189955

Thank you for forwarding the complaint from ***** ********. According to our records case ******** on February 12, 2025 the customer was sent the following email:
Good Morning,

As per our conversation, to review your request please submit your documents for reimbursement, below is the list of documents we need to move forward;

1) Proof of repair, the Repair order from the dealership.

2) Rental invoice

3) Proof of payment

Repair order or invoice stamped paid in full

Credit card receipt

Credit card or bank statement detailing payment

Register receipt (if paid cash)

If you need help submitting them, please contact me, and we will work together to attach them to your file.

If you have any questions, please contact me directly.

Best Wishes,

Raj

JEEP Case Management

Phone ********** - ext: 5140297

Monday - Friday 8:30 am - 5pm EST

On February 17, 2025 the parts were delivered to the dealership.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/19/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I understand your email now. What is the proof that the part was sent to the dealership or the auto body shop? Where is the tracking number. These are just games being played now and its upsetting. What was the tracking number for the part thats needed? Thanks
Regards,

***** ********
Business Response
Date: 02/19/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22945160

Our File: 92193840

Thank you for forwarding the complaint from ***** ********. According to our records System Update:[OMC# ******** Order# $DA012 FOR PN: ********AA IS RESOLVED] This means the part has been delivered.

I advise the custromer to contact the dealer for the repair status of his vehicle.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/27/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]. Part received by the auto shop to fix my car, thanks but I was promised that I would be reimbursed for 10 days rental while my car was waiting for the part that your company didnt have. It was a known fact that the car was being repaired at a autobody shop and the dealer was just the middle man to get the part and then handing it over to the autobody shop. Now everyone is back tracking and saying the reimbursement cant happen b cause the car was at the autobody shop and not the dealer. This is going against everything and unfair

Regards,

***** ********
Initial Complaint
Date:02/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a brand new Jeep vehicle back in 2023. Vehicle has had multiple malfunction and has been taken to the delearship for multiple repair. Vehicle has shut off multiple times at major highways almost causing major accidents. First incident Vehicle turned off and steering wheel got locked, Vehicle had to get towed. Recently the vehicle turned off 2x on the highway, putting myself and other people around me at risk. This is a huge safety concern. The Vehicle was taken to the delearship and was advised they currently don't have a repair and advised Vehicle cannot be driven. Jeep customer service has been the worst customer experience i ever had. I wasn't offered an alternative or a solution. They advised a repair is going to be done but there is no time frame. I am stuck making payments but no with no vehicle. Case manager cannot provide me with a rental. If I wanted a rental I have to pay out of pocket. Jeep is putting my life and others at risk. This is a huge safety concern and nothing has been done about it. The Only response I get from my case manager is "I'm sorry" . I have been treated poorly with no solution. No one has been able to help. This has caused me emotional distress. I need an answer ASAP!!
Customer Answer
Date: 02/18/2025
My vehicle vin number is *****************
Business Response
Date: 02/18/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22943040

Our File: 92181458

Thank you for forwarding the complaint from ***** ******. According to our records case ******** has been sent to a case manager for review.

Please allow 5 business days for the case to be reviewed.

Once a decision has been made a case manager will reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/23/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Stellantis has denied to buy back the vehicle after admitting vehicle should not be on the road and it's a risk for me and those around me

Regards,

***** ******
Business Response
Date: 02/24/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22943040

Our File: 92224796

Thank you for forwarding the complaint from ***** ******. According to our records case ******** on Febraury 21, 2025 the case was noted that there has been a STAR case opened for this vehicle.

The case manager has to wait on the decision from that inspection.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/24/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

This vehicle has broken down multiple times and numerous repairs where done. I don't know why Stellantis is still trying to push this car back on the road. Vehicle has put my life and others' lives in risk multiple times. I no longer trust it, and I don't feel comfortable driving it anymore. I am requesting this vehicle to be off the road. It is NOT SAFE, and it's not reliable. A vehicle that turns off 3x on the highway on different days after repairs were made, should not be on the road.

Regards,

***** ******
Business Response
Date: 02/25/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22943040

Our File: 92235418

Thank you for forwarding the complaint from ***** ******. According to our records case ******** is still under review with a case manager.

I have sent a note to the case manager to contact the customer, the customer will need to express their concerns to the case manager.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:02/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 21, 2024, my jeep was taken to Lonesome Pine CDJR (at the time it was My Town CDJR) at *************************************** for powertrain warranty work regarding the (XJ1) Power Transfer Unit (***). At that time, a new *** was ordered to replace the defective unit. Since that day I have called the dealership multiple times (December 3, January 4, January 17, January 27, January 29) and have been given multiple "arriving by" dates for my part. When I called the dealership on January 29, after receiving a date of January 16 for arrival, I was told by the dealership that all parts were on some type of hold. However, they advised that the parts were available and sitting in warehouses in the ** per their system. I have called the Jeep **************** line 4 times since January 29 (January 30, 31, February 4, and 14). On the Jan. 30, 31, and Feb. 4, I was told that the case had been assigned to a case manager who would return my call within ***** hours. I had not received a return call as of today. When I called this afternoon, the customer service representative advised that my case HAD NOT been assigned to a case manager but he would be doing that today and requesting a return call "within ***** hours". When I requested a manager, I was transferred to the "new" case manager's voicemail. I am now almost 4 months into waiting on one part to repair my vehicle. This is unsatisfactory, especially when parts are available. If you look up the *** recall, you will see the danger of driving a vehicle with this malfunctioning part. I work and I have a child. I would like a resolution to this ASAP so that this repair can be completed before it causes a serious accident!Thank you.
Customer Answer
Date: 02/19/2025
Vin number on vehicle is
*****************
Business Response
Date: 02/20/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22942596

Our File: 92201643

Thank you for forwarding the complaint from ****** *******. According to our records case ******** the case manager has been trying to contact the dealer to work with them to get the parts needed to repair this vehicle.

When the case manager has any information they will reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. For your reference, details of why I am rejecting this response appear below:

As of today's date, I still have no updates from the dealership or the company regarding the status of the part and still do not have the part needed for the repair.

Regards,

****** *******
Business Response
Date: 02/26/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22942596

Our File: 92250099

Thank you for forwarding the complaint from ****** *******. According to our records case ******** the case has been noted that the order has been release on February 25, 2025. Tenative ETA is 7-14 business days.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/03/2025

Better Business
In reference to the response made by the business in reference to complaint ID ********:
I have contacted the dealership today who advised the part is not scheduled for delivery until April 16. This is totally unacceptable as I have been waiting on my part since October, 2024. I have paid for a 4 wheel drive vehicle all winter that has not been able to be driven in snow resulting in missed work and missed wages which I feel should be the responsibility of this company at this point. The parts have been available in warehouses, still are available!! This makes zero sense and is totally unsatisfactory. Now, my check engine light is on. Tomorrow, I travel 4 hours for my daughters high school basketball state tournament. I hope the company understands the impacts they have listed should this part completey malfunction while driving. Should this happen, I have ensured my family has access to these records as well as my communication with the dealership and have been instructed to pursue full legal action for injuries or deaths that would occur. My family has been a jeep family from the CJ5 and CJ7 through the 2016 Wrangler Willys Edition and my 2017 Cherokee Trailhawk. However, I will probably never own another Jeep product due to the lack of service I've received with this issue.
Regards,

****** *******
Initial Complaint
Date:02/13/2025
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A essential care oil change w/tire rotation plan for 2 yrs/3 services was purchased on10/11/2024 for our 2020 jeep grand cherokee. Only 1 service was used to date. The vehicle was involved in an accident & was a total loss on 1/26/2025. Contacted the company to refund or change plan to new ************** will not refund or honor the plan for the new vehicle. Plan cost a total of $202.07 , they are stealing the remaining funds & will not refer us to a supervisor. The dealership we purchased the plan also tried to call & they are refusing to do anything.
Business Response
Date: 02/14/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22939199

Our File: 92151613

Thank you for forwarding the complaint from ****** *****.

I was unable to find the customer in our system.

If the customer could provide the *** number related to the ************** package that would be very helpful.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/14/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
VIN# :***************** in the name of ***** ***** as requested .

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

****** *****
Initial Complaint
Date:02/11/2025
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Stellantis over 20 times to resolve a billing issue, but my concerns remain unresolved. The company has shown gross negligence by failing to provide a solution and repeatedly sending generic responses directing me to call customer service. My requests for a supervisor or corporate assistance have been ignored.The issue involves incorrect fund withdrawals from my account and associated *** fees. I have also received multiple calls from Stellantis, but no one is on the line when I answer, and voicemails are not left or followed up.After weeks of trying, I finally spoke with a representative last night, but they failed to understand my concerns, provide a resolution, or escalate the issue. I am still waiting for a supervisor to call me, which should not be difficult.If this billing issue is not rectified and the improper NSF fees are not refunded, I will escalate my complaints to the Attorney Generals ********* a paying customer, I find this treatment unacceptable, and no one should have to deal with this level of **************** #: ***************** Account #: ********** Email Address: *************************
Initial Complaint
Date:02/11/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have the Jeep Wave Program that is offered when you buy a new Jeep. My Jeep broke down over a month ago, and I was in a remote area with no service to contact a Jeep authorized tow company. I had to use the only one available to me. I have been trying to get reimbursed by Jeep for over a month now. I have sent them all of the documents that they have requested from me, and still nothing. They do not even have the courtesy to answer any questions that I have, or send me an email to tell me that they are working on my claim. I had to put this on a credit card to pay for it, and not having this money for over a month is ridiculous. Especially since the customer service I have experienced has been extremely dissapointing. I just want my money back and a customer service team to actually care about their customers.
Customer Answer
Date: 02/11/2025
Hello,

Here is the *** for my vehicle-*****************
Business Response
Date: 02/12/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22927198

Our File: 92129593

Thank you for forwarding the complaint from ********** *****. According to our records case ******** was sent to a case manager for review.

Once a decision has been made a case manager will reach out ot the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:02/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased a new 2023 jeep wrangler 4xe with the expectation of a quality vehicle. I have a laundry list of issues with the Jeep including the requiring of a new transmission. Jeep is not responding until I call them and are not acknowledging my emails or demands being made.
Customer Answer
Date: 02/11/2025
*****************
Business Response
Date: 02/12/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22926678

Our File: 92129104

Thank you for forwarding the complaint from ******* *******. According to our records case ******** the customer requested a gift card for compensation.

I see that a gift card was sent to the customer.

There is no case open for his transmission issues. I advise the customer to contact US ************* ************** and have a case created with this cncern.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 02/12/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The complaint for the recall claim has not been reimbursed in full! Its been multiple months and they still owe me 200 dollars plus an additional 200 for the late payment.
Furthermore this supports my claim against them because if they really took the time to search their records they would see I have a second claim for my transmission. Case number is 91885451. I had to demand a new case manager as the previous one was unresponsive supported by management changing my case manager.

Regards,

******* *******
Business Response
Date: 02/13/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22926678

Our File: 92145612

Thank you for forwarding the complaint from ******* *******. According to our records case ********has been sent to a case manager t5o help in expediting the part.

The case manager has noted that they are working hard to try to have this past as quickly as possible. As of now the is no ETA.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/14/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have had nothing but issues with this vehicle since receiving it. I am entitled to half of my down payment back and to be able to get out of this lease early with no penalty. The poor quality of the vehicle is not what I was promised or signed up for therefore voiding my leasing agreement. Please have someone from corporate contact me to discuss.

Regards,

******* *******
Initial Complaint
Date:02/09/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After having my vehicle having a safety system activate that stopped the vehicle and then vehicle would not start back up. This was concerning to me and after having to tow it to the dealership to have diagnostics done there answer to me was:1. You did not have the proper maintenance cycle 2. You must use it for hot shooting 3. It is not out fault The vehicle was always had the proper maintenance with schedule and has been done with the same dealership the last 2.5 years. I have never used this vehicle for anything other than a recreational vehicle. I was never blaming them for it but i wanted to understand what happened. After contacting RAM HQ filing an investigation. They have been nice when i could get a hold of the person. Currently the investigation has gone on for 5 weeks. I have tried escalating the investigation with them in to how and what caused this engine failure. They are not answering and any communication now. this is very frustrating dealing with a company that does not **** to want to help. This i something that i have not seen or read happening to this vehicle and very suspicious. I am just trying to understand what happened when i did everything they requested to keep the vehicle running right and the engine fails well before the lifetime of the engine. This has been one of the worst experiences that i have had with this company and this is the 4th vehicle that i have had with them and never had this kind of treatment and issues.
Customer Answer
Date: 02/10/2025
The vehicle had a safety stop that was programmed in by the manufacturer. After this happened the vehicle did not start up again and now has engine failure. Dealer looked at it they said to me I did not service properly even though they were the dealership that has been taking care of servicing. After them blaming me and saying they didnt do it. The could not tell me how this happened. When I made a service request with RAM HQ they seam to not take my request serious and hav not been responding to emails or calls. They are not wanting to talk about how something they programmed into the vehicle lead to the engine failure.
Customer Answer
Date: 02/10/2025
VIN *****************
Business Response
Date: 02/10/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22919066

Our File: 92114611

Thank you for forwarding the complaint from ******* ****. According to our records case ******* has been working with the dealer closely for a resolution.

I have sent a note to the case manager asking them to reach out to the customer with an update.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/15/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[After they had all week to contact me there was no response from the case manager either by email or phone. They are still not responding to me. :]

Regards,

******* ****
Business Response
Date: 02/19/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22919066

Our File: 92187637

Thank you for forwarding the complaint from ******* ****. According to our records case ******** the case manager has been working with the dealer to find a resolution.

I have sent a note to the case manager asking for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/23/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have tried calling and email buy still no response. I have not have any communication with the case manager since January 29th. By the end of this week it would be a month with no email or phone calls. I have talked with the dealership and they have not received any communication either. This has been very unprofessional with you saying they will contact me. They seam to be just blowing me off with this investigation.

Regards,

******* ****
Business Response
Date: 02/24/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22919066

Our File: 92224980

Thank you for forwarding the complaint from ******* ****. According to our records case ******** the case manager is waiting for a response from the dealer.

I have sent a note to the case manager and supervisor to reach out to the customer with an update.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/01/2025
[A default letter is provided here which indicates your rejection of the business's respons.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I still have had no communication with the case manager or the dealership now.

Regards,

******* ****

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