Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,580 total complaints in the last 3 years.
541 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recall on Jeep Wrangler EV starting Oct 1 2024. My case #******** with ****************** I have called 10 plus time. They were suppose to provide gift cards for gas spent during the 3 1/2 months that you could not charge the *** They have told me the gift card is approved and nothing has ever been received. My calls which are documented illustrate the poor customer care. You can never speak to a supervisor and they never call back when requested. They owe me $400.00 for the gas gift cards. ( not to mention that countless hours spent on the phone waiting for them to answer. Please help rectify this situation. Thank you
Customer Answer
Date: 01/16/2025
*****************
Business Response
Date: 01/16/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22778944

Our File: 91916942

Thank you for forwarding the complaint from ***** ******. According to our records case ******** on January 13, 2025 the customer was sent the following email:
Good day!

Please be informed that your Gift Card of $200 is already on its way.
Gift Card has been request today and you will be receiving an email that has the link to access the gift card within 2 weeks up to 30 days after approval. Kindly check your spam folder as well from time to time.

The email you will receive are from either of this email address:
**************************************************

Your case number is - ********

If you have any further questions or concerns, please don't hesitate to give us a call at **************.
Thank you and have a great day.

Regards,
Allana
Jeep Customer Care

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 01/22/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***** ******
Initial Complaint
Date:01/07/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on 12-12-24. Sold me something not compatible for our truck. Requested a refund and still haven't received it. It's been almost a month. I have a case worker named **** that has followed up twice in regards to the refund but still haven't received.
Customer Answer
Date: 01/09/2025
1-C-6-S-R-F-F-E-8-P-N-6-4-5-6-0-2
Business Response
Date: 01/09/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22774679

Our File: 91859515

Thank you for forwarding the complaint from April ***** According to our records I am unable to locate the customer in our system.

I f the customer could send in the *** number that would be very helpful.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:01/02/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2019 jeep grand cherokee was broken into thru the quarter window the alarm did not sound off when I spoke with the dealership I was told that the jeep manufacturer installed the quarter window were if it's broken into thru that particular window the alarm doesn't activate. So the jeep corporation is committing fraud if this is the case and the consumer is un aware if this issue the American consumer is being blindsided by this issue as in my case if I hadn't observed the odd occurrence going on at my car thru surveillance cameras and investigated my radio would have been taken alone with the other valuable the theives had already taken out of my vehicle and had them stacked up by the rear of my vehicle. I want the jeep manufacturer held accountable for misleading the American consumers and for the 440 dollars I had to spend out of my pocket to replace the quarter window and for the money I will have to spend to update my alarm system to include the quarter window and for property damage to my vehicle.
Customer Answer
Date: 01/07/2025
1c4rjfcg5kc720184
Business Response
Date: 01/09/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22758255

Our File: 91860241

Thank you for forwarding the complaint from **** **** Muta **** According to our records there are no open or closed cases for this customer for this concern.

I advise the cuistomer to contact US ************* ************** and have a case created.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Initial Complaint
Date:12/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approximately two weeks ago, my vehicle began experiencing intermittent issues while in motion. I took it to Taverna Chrysler Dodge Jeep ******** in Plantation, **, for inspection. The dealership was unable to replicate the problem and returned the car to me after a few days. However, within two days, the issue recurred, accompanied by the illumination of the traction control, ***, and Service 4WD warning lights. I promptly returned the vehicle to the dealership, where diagnostics confirmed a transmission-related problem.After approximately one and a half weeks, the dealership informed me that the *** module and certain sensors require replacement. I am aware that my vehicles VIN is associated with an *** module recall, for which there are currently no available parts or remediation procedures. I have been seeking clarification from Stellantis to determine whether my vehicles issues are attributable to this recall and to understand the coverage under my Jeep warranty. Unfortunately, when I contact customer service representatives, they are unhelpful, often placing me on hold and then disconnecting the call; this has occurred four times without resolution. Additionally, the dealership has declined to provide a complimentary loaner vehicle during the repair period.I request a detailed response addressing the following:1.Recall Clarification: Confirmation of whether my vehicle is affected by the *** module recall and if the current issues are related to this recall.2.Warranty Coverage: Information on how the necessary repairs will be covered under my Jeep warranty.3.Loaner Vehicle Provision: Consideration for the provision of a complimentary loaner vehicle during the repair process, given the extended duration and safety implications of the required repairs.I appreciate your prompt attention to these matters and look forward to your response.
Customer Answer
Date: 01/02/2025
Hello! My VIN# is *****************
Business Response
Date: 01/02/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22748114

Our File: 91807120

Thank you for forwarding the complaint from ****** ******. According to our records case ******** has been sent to the recall department and when parts are available you will be notified.

To answer your questions:

1. Your vehicle is affected by recall 94B ABS module

2. Recalls are completed at no cost to you, for any warranty questions you may have you will need to contact MVP ************** they hold the extended warranty for the vehicle.

3. You will need to contact US ************* ************** and have a case created for rental while your vehicle is down. A case manager will contact you about rental needs.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 01/07/2025
Better Business Bureau

Re: Complaint ID ********

I have reviewed the response provided by the business regarding my complaint and have determined that the proposed action does not resolve my concerns. Below, I have outlined the reasons for rejecting their response:
1.Lack of Remediation for the 94B Recall:
There is currently no solution available for the 94B recall, which leaves customers in an unacceptable situation. The dealership has stated that we must pay out of pocket to address the recall issue, with no guarantee of reimbursement. This approach is neither professional nor fair, as the recall is not the fault of the customer. Expecting customers to fix an issue on their own, with only the possibility of reimbursement, is unreasonable and reflects poorly on the companys customer service practices.
2.Warranty Coverage Issues:
I have already contacted Jeep corporate, and they indicated that Stellantis must clarify what the warranty will cover in this situation. The recall has caused additional electronic failures that require repair, yet my extended warranty does not cover these issues. Since the recall directly led to these additional problems, Jeep should take responsibility and cover the associated costs. It is unreasonable to leave customers to deal with these complications without adequate support or coverage.
3.Loaner Vehicle Concerns:
My vehicle has been at the dealership for almost three weeks, and I was not offered a complimentary loaner car during this time. The only solution provided by Jeep is a $30/day discount toward a rental vehicle. This is unacceptable, as the situation stems from a recall issue that is entirely beyond my control. Jeep should provide a more equitable solution for customers in this situation.

I request that the business contact me directly to provide further assistance and coordinate with the dealership. It appears there is a lack of communication between the dealership, the manufacturer, and ***** which needs to be resolved to address my concerns adequately.

Regards,
****** ******
Business Response
Date: 01/07/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22748114

Our File: 91845693

Thank you for forwarding the complaint from ****** ******. According to our records case ******** has been sent to another caase manager for review. Please allow 2 business days for a case manager to reach out.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 01/10/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

It has now been three business days since my case was re-assigned to the case supervisor, yet I still have not heard from anyone at Stellantis. My car remains undriveable, and the dealership is requesting that I pay for an open active recall because Stellantis has not provided them with any further instructions on how to proceed with my case.

I have called multiple times, but the representatives I speak with are unable to assist. Each time, I am advised that I need to speak with the case supervisor assigned to my case. Despite this, I have not received a call from anyone or been able to speak with anyone about my case since I opened it almost three weeks ago.

You have repeatedly stated that Stellantis will continue to honor any future repairs necessary per the terms of the active factory warranty. If that is true, why am I being asked to pay for this recall out of pocket? What steps is Stellantis taking to support customers affected by this recall?

It has now been three weeks since my car has been at the dealership, and I still have no resolution. I urgently request that the case supervisor contact me immediately to address this matter.

Regards,

****** ******
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint with you in regard to ram not willing to help fix an ongoing issue with my truck that it has been in the shop for a fuel system issue for the past few years. I was told by the dealership (wilde Chrysler Jeep Dodge Ram **************************************** ) that I needed to speak with ram customer service to see if they will be willing to do anything, as the dealership didn't bother looking at my truck which it is my busy time at work and drove 45 mins just to be told nothing can be done. When i called Ram customer service, they said someone will look into my case and call me back. I got the call which they left a voicemail and an email stating until they hear from me the case will be closed. I called back and was informed I was denied help, and I had to pay out of pocket when the email and voicemail didn't say that. The customer agents were very rude and when asked for a manager, I was told one would call you back and ultimately never got a call back. I called back asking for a manager, I got told the same thing and also that i was denied help since the milage of my truck is over 100k. I feel this being the same issues as regarding the fuel system it should still be covered.
Customer Answer
Date: 12/30/2024
my vin # for the ram *****************
Business Response
Date: 01/02/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22737701

Our File: 91806874

Thank you for forwarding the complaint from ***** ********. According to our records case
91637403 on December 3, 2024 the supervisor advised the customer that due to the high mileage the request for assistance was denied and it will be an out of pocket expense.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 01/02/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I understand about the mileage, but i look at most of the vehicles out on the road and the people who drive all over the country for work and the mileage gets high. I have this truck for 4 years and have had issues with the fuel system since 2021. And the truck isn't that old either still somewhat new, I would like my fuel system fixed or would like a fair deal with the trade in as my truck is almost paid off here. As a company that willing to help in anyway this is really sad since the issues is still ongoing since 2021.

Regards,

***** ********
Business Response
Date: 01/03/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22737701

Our File: 91816642

Thank you for forwarding the complaint from ***** ********. According to our records case ******** was closed on Decmber 12, 2024.

The supervisor spoke with the customer and advised that the request for assistance was denied due to the vehicle's current mileage. As a result, the repair will need to be paid out of pocket.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 01/03/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
As I have stated a part should not be failing every year to 2 years on a vehicle. Are you not willing to have a QA be done on the truck regarding the fuel system to see why it keeps failing and to correct/fix the problem? As the parent company should stand by their products and help customers out regardless of the mileage or not especially when it's an ongoing issue. I am requesting that someone from the quality department look at my trucks fuel system to see if it's a bad part or something is else as this needs to be addressed/fixed

Regards,

***** ********
Initial Complaint
Date:12/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Leased a 2024 Dodge Hornet in July. Struck a deer about a week later. Since then, we've (me, repair shop, parts supplier, Stellantis themselves) been trying to get basic replacement components to repair the vehicle. They have been unable to provide these parts for MONTHS, and literally in their words, they are "indefinitely backordered".This is absolutely a violation of the lease in at least two ways.Talking to customer support has resulted in nothing. They are intentionally slow and ineffective to avoid or delay resolution. The idiot they currently have working my case is still "trying to get parts" by calling the warehouse, who don't even accept his calls! Asking them to terminate the lease results in them pointing to SFS.Talking to SFS, at least they understand the seriousness of the issue. The problem is, for resolution, they point back to customer support. This is a corporate way of adding friction to customers, in hopes that they'll give *****, the customer, is caught holding the bag (which, believe me, is their desired outcome). As I stated, there's literally not even a proposed timeline to resolve this. "Indefinite" is THEIR word!Based on current trajectory, this is going to be bad for all parties...
Business Response
Date: 12/23/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22718310

Our File: 91755938

Thank you for forwarding the complaint from **** ******. According to our records case ******** was closed the supervisor tried to contact the customer.

I have sent a note to the case manager asking for them to update the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:12/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
New 2024 Dodge Ram 1500 (vin *****************), purchased 12 Dec 2023, from ****** Dodge (***************** *****). Defect; Gauges (called widgets) on radio display screen intermittently work. Gauges show brake pressure, coolant temperature, transmission temperature, and oil temperature. Issue worked several times by ****** Dodge (*************, Ks) starting in Jan 2024, no resolution, advised **** would have software updater 2nd or 3rd quarter 2024. Jul 2024 went back to ****** Dodge and given info on Service Order (SO# ******) customer list of things wrong with radio. Yes they are doing these things and it does not do it all the time. Worked with STAR and rest radio. Never was able to fix it." Oct 2024 went back to ****** Dodge given info on Service Order (SO# ******) Gauges in center information system working erratically. Test and replace unit (radio). Picked up vehicle and gauges not working, service manager advised he did not know what else he could do. Unhappy with trucks gauge widgets not working, went to different Dodge Ram dealer (Eddys Chrysler Dodge Wichita, Ks). 26 Nov 2024 a Repair Order (R/O 6124908/1) created: gauge cluster not showing info data on the radio. Technician wrote: I have completed a captive discharge and radio now works normal. Picked up my vehicle and gauges were working, next day gauges not working, called dealer for appointment. 17 Dec 2024 returned to ***** dealer Repair Order (R/O 6125449/1) mileage *****: gauges on radio do not work, will not show coolant temp etc or will sporadically work. Vehicle had radio replaced and had a STAR case with no fix. On the last visit disconnected battery and worked. Owner states they stopped working next day. At this time we have no repair. We will need to wait for a software update. Request action - Need my new 2024 Ram 1500 radio gauge-widgets (brake pressure, coolant temperature, transmission temperature, and oil temperature) repaired so they indicate properly.
Business Response
Date: 12/20/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22715159

Our File: 91748575

Thank you for forwarding the complaint from ******* *****. According to our recordsthere are no open and closed cases for this customer.

I advise the customer to contact US ************* ************** and have a case created for his concerns to have a case manager involved in a resolution.

Without having a case created we will not be able to assit the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 12/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
My defect (radio screen gauges (called widgets) on radio display screen intermittently work, gauges are to show brake pressure, coolant temperature,transmission temperature, and oil temperature) is not an issue with ************** The issue is with *************************** not having a fix to this issue. STAR was to have a fix the 2nd or 3rd quarter of 2024. Now Im nearing the 1st quarter of 2025 and the dealer comment to me was wait until software update with no get-well date. This software update is what Ive been waiting for since the 1st quarter of 2024. Im not the only one with this issue, see below extracts from the web: My new 2023 Limited gauge widgets dont work. I have the same issue widgets wont show info and truck has now 1800 miles. Gauge widgets on 2024 Ram 3500 Limited not working, dealership open STAR case and Stellantis said they are aware of problem working software fix. I purchased a 1500 Limited, programed my screen widgets, just showing gauges with no data. I have a new 2024 Limited ******** with same problems, gauge widgets work sporadically. I have a 2024 Limited, dealer reset ragio, worked for a few days, gauges not working now. These are just a few examples that reflect my same issue which STAR-Stellantis has not fixed. This is a bigger issue then me just opening a ************* case. Ill do that today, but that is not a resolution to my Better Business Burean complaint request STAR be investigated as to why radio screen gauges widgets are not working properly and then advise when I will receive the fix (software update).
Regards,

******* *****
Business Response
Date: 12/30/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22715159

Our File: 91789178

Thank you for forwarding the complaint from ******* *****. According to our records case ******** has been sent to a case manager for review. There is a task set for the case manager to contact the customer on Decemeber 31, 2024.

Please allow the case manager to contact you, give them all the details you can provide.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 01/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and have determined their action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
US ************* ***************) did call me on 2 Jan ************************************************ solving my complaint (radio screen gauges (called widgets) on radio display screen intermittently work, gauges are to show brake pressure, coolant temperature, transmission temperature, and oil temperature). I shared details/insight with them and at the end of our conversation there was no resolution. I was advised STAR Stellantis is the source of my issues fix being radio screen gauges widgets working when I use my truck. The US ************* agent I spoke with also advised they would try to find out what STAR Stellantis is doing for this complaint but had limited access to STAR Stellantis information, and in the next few days they get back with me and let me know what they found out, if anything about my complaint. My request is still that STAR Stellantis investigate as to why radio screen gauges widgets are not working properly and then advise when I will receive the repair.
Regards,

******* *****
Initial Complaint
Date:12/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid 775 to get my oil housing fixed because my car was leaking oil i took it to a non stellantis dealership because my car is outta warranty if you ****** dodge oil leaks that's a common issue with there cars they put that defective part on I'd like my money refunded I bought my car brand new in 2018
Customer Answer
Date: 12/27/2024
*****************
Business Response
Date: 12/30/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22700504

Our File: 91788883

Thank you for forwarding the complaint from ******* *****. According to our records case ******** was closed on December 17, 2024.

The customer was advised that reimbursement was declined for the following reasons: repair was done at an Independant Repair Facility
- the vehicle was outside of the warranties
- no service contract to cover the repair

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 12/30/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

******* *****
Initial Complaint
Date:12/17/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle EV level 2 charger from my Jeep dealership at the same time as purchasing the vehicle, In November of 2022. The charger was Jeep Branded and made by **** X, who abruptly left the US market in October of 2024. The ******* is still under warranty of three years from the original purchase date and it's no longer working correctly with the software and is intermittently working to charge. I reached out to the dealership where I purchased it and they took over two weeks to get back with me. At which point they directed me to a website to send an email for warranty services. Since there is no one servicing the ******** and the company is in bankruptcy no one is replying to the emails. On their website it clearly states to go back to the original reseller for warranty issues. No one wants to take care of the issue. I paid a premium price for this charger and now it does not work right, and it is a Mopar product with a Mopar part number 82216505/AB. No one wants to take care of the issue even though it's a product that they sold and would service had the company not gone out of business. They just want to pass the **** and not solve the problem. This was escalated by the parts department of ************* Jeep, in their district manager just referred me to the email after over a week of waiting for a reply.
Business Response
Date: 12/18/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22700484

Our File: 91724562

Thank you for forwarding the complaint from ******* *******. According to our records case ******** was closed. I have reopened the case and have sent it to a case manager for review.

Please allow five business days for a case manager to review. Once they have done so they will contact the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 12/23/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I have not received a response or resolution as I was told I would within 5 days and it is as if there is something I am supposed to accept but I have not received anything. They are saying they reopen the case but nothing has yet to happen.

Regards,

******* *******
Initial Complaint
Date:12/16/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi - I grew up in a Chrysler family in *************. I'm on my 3rd Jeep recently. The service issues I've had recently are causing me to file this complaint. I just leased a 2024 Grand Cherokee a few months ago. Last week while simply backing out of my driveway, the vehicle locked up. It wouldn't move. I tried everything, it was on but the wheels wouldn't move. After calling Jeep Roadside assistance - I had to waste an entire DAY to get it towed. Also, the dealership phone number for service on their own website was disconnected. Jeep sent 4 (FOUR) tow trucks to our house... they kept sending flat beds, which couldnt move the car, and telling us they'd send another one. This wasted an entire day. Next, it went to the local dealer - **********, ** ***. It took 3 days of us calling them to find out what was going on. Finally, they told me it was a "control" issue and could be "1 to 3 weeks" to fix. They would line up a loaner for... Upon going to the dealership to get the loaner, I asked what Jeep would do to help me since I am paying over $500/mo on this lease. The dealer said, nothing they can do, contact Jeep. The loaner they gave me smelled like smoke, was filthy and had someone's personal pants belt shoved in the door. I then contacted Jeep. I emailed them and received an email back from "Jeep *****" saying to... contact my dealership. I then called Jeep Wave - after being on hold for 10 minutes the representative asked for my name and then disconnected. He had my phone number in my profile and did not call back. Jeep is a global brand with what has to be the worst customer service. I simply wanted someone to help me out.
Customer Answer
Date: 12/16/2024
Hello - Sorry, VIN - *****************
Business Response
Date: 12/30/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22692288

Our File: ********

Thank you for forwarding the complaint from ******* ******. According to our records case ******** is with a case manager. The case manager tried to contact the customer on December 27, 2024. A second attempt is set up for December 30, 2024.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 12/30/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. The business called to offer me a rental vehicle after my car was returned to me.

The totally disjointed service by Jeep is just unfortunate. Their dealer phone numbers were disconnected. They told me to call Jeep direct. Then Jeep direct tells me to call the dealer.
I missed 2 days of work due to their issues and drove a filthy rental that smelled like smoke. I had hoped Jeep would do something for me as a loyal customer.

For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

******* ******
Business Response
Date: 01/03/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22692288

Our File: ********

Thank you for forwarding the complaint from ******* ******. According to our records case ******** on December 30, 2024 the case manager contacted the customer and left a voicemail theat his vehicle was completed and ready for pick up.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

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