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StellantisHeadquarters
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Complaints
This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,580 total complaints in the last 3 years.
- 541 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/15/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle VIN: ***************** I leased this vehicle 2 years ago and have a payment of nearly $1000 a month. This vehicle has had many recalls which has already been aggravating and now the latest recall basically says dont plug in the electric battery for the vehicle I payed nearly a $20,000 premium for or it may explode. During this 2 year period I have been without my vehicle getting repairs for several months and given a much lower end loaner vehicle while still paying $1000 a month. At this point this has become a safety issue beyond aggravation and I cant in good conscience put my family in this ********** sure if I took this into the dealer after a few weeks they would clear this recall, but at this point I have no confidence in this vehicle and feel I have been sold an unsafe vehicle at a very premium price. I would like to turn my lease in now without penalty and lease another non-electric vehicle that Jeep has a history of being able to safely build.Business Response
Date: 12/16/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22689663
Our File: 91704455
Thank you for forwarding the complaint from **** ******. According to our records there are no open or closed cases for this customer.
I advise the customer to contact US ************* ************** and have a case created with the concern.
Without a case created we will not be able to assist the customer.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis *************Customer Answer
Date: 12/16/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]This is not a customer service issue, this is a safety concern regarding the safety and utility of a vehicle you sold me. I was sold an hybrid suv for $80,000 instead of approx $60,000 for the same vehicle without the hybrid capabilities. During the 2 years I have had the vehicle there have been numerous recalls which have all been ***aired, but the most recent recall basically says: dont charge your suv or it might explode. How can I put my family in a car that has had so many recalls yet cant make their vehicle safe. Im not sure how talking to a customer service *** at some 800 number will get me anywhere. They are going to tell me to bring my suv in for ***air, but even after that ***air I will still be concerned about what the next recall will be about. I feel that Jeep has sold me an unsafe vehicle and I expect the safety of your customers to be a priority. I have offered to return my lease and lease a new vehicle I trust from you, but at this point I feel like Im being blown off and told to call customer service.
Regards,
**** ******Business Response
Date: 12/18/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22689663
Our File: 91723888
Thank you for forwarding the complaint from **** ******. According to our records there are no open or closed cases for this customer.
I advise the customer to contact US ************* ************** and have a case created with the concern. This will get a case manager involved, and he can discuss his concerns with the case manager to find a resolution for the customer.
Without a case created we will not be able to assist the customer. Without a case created the company is not aware of the customer's concerns.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis *************Customer Answer
Date: 12/18/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I contacted the number you gave me and they gave me a case number and said they would escalate it so I would appreciate you facilitating this escalation to get me the resolution of turning my lease back in early without penalty and being able to lease another vehicle from you. It would also be nice if I received some credit towards my next lease as I have been without my vehicle For nearly half the time I have had it which comes out to something like $10,000 in payments. I just want to be clear that this is not an issue about the money, I am happy to lease a vehicle from you. That is either gasoline or diesel, but I do not have confidence in your ability to build safe and reliable electric or hybrid vehicles and now I feel my family Cannot safely ride in this vehicle which I am holding you accountable for. So please let me know next steps.Jeep Case number
91726778
Regards,
**** ******Business Response
Date: 12/18/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22689663
Our File: 91728082
Thank you for forwarding the complaint from **** ******. According to our records case ******** has been escalated.
Once the case manager has reviewed the case they will reach out to the customer.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareCustomer Answer
Date: 12/23/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]I was asked to respond to this complain before it is automatically closed. At this point I have not had any resolution as I am still waiting to hear back from the company after going through their customer service department as requested. It is my expectation that the issue is resolved by allowing me to turn my lease back in without penalty, but given that has not happened yet and that I am asked to respond, I am leaving this complaint open in hopes that they will further expedite the process as right now I am paying for a vehicle I cant drive
Regards,
**** ******Business Response
Date: 12/30/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22689663
Our File: 91788015
Thank you for forwarding the complaint from **** ******. According to our records case ******** has been sent to a case manager for review.
I have sent a note to the case manager asking them to update the customer.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareCustomer Answer
Date: 01/04/2025
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]I have not been contacted by them as the previous response indicated I would be. So at this point there is no resolution to the issue. My expectation continues to be to turn my lease in without penalty and lease another vehicle.
Regards,
**** ******Initial Complaint
Date:12/14/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Abs module is bad and I'm seeing alot of complaints of jeep wrangler owners with the same problem. Why is this not a safty recall? I've rear-ended someone in the rain because my abs is not working. Part is back ordered and no one can say when they would be availableBusiness Response
Date: 12/16/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22688665
Our File: 91704354
Thank you for forwarding the complaint from ***** *********. According to our records there are no open or closed cases for this customer.
I advise the customer to contact US ************* ************** and have a case created with the concern.
Without a case created we will n ot be qable to assist the customer.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis *************Initial Complaint
Date:12/13/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by BBB staff LO Consumer received a letter around June 2024 in the mail regarding a recall on a part on his Ram vehicle (Diesel Oxidation Catalyst DOC/Diesel Particulate). He had the part replaced on 1/19/24. He paid $2262 for the replacement. The consumer mailed in all the paperwork for the recall. HE hadn't heard back so he called and they said they hadn't received it. He sent it again via email. He received a letter about a week later saying his claim was denied due to his vehicle not meeting the mileage requirements. Consumer does not understand because the vehicle only has ****** and their requirements were anything under *******.Customer Answer
Date: 12/26/2024
3c6ur5cl6hg579513Business Response
Date: 12/30/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22682625
Our File: 91788364
Thank you for forwarding the complaint from *** *******. According to our records case ******** reimbursement was declined due to the reason that the vehicle warranties are already expired at the time of repair. The vehicle is outside of 48k mileage after the completion of recall VB6.
Mileage at time of repair: 61985
As per our resources Catalytic converter is not covered under 8/80 major emission warranty for vehicles equipped with 6.7L engine.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareInitial Complaint
Date:12/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a 2023 Jeep Wrangler Unlimited 4xe in Spring of 2023 in **. When I purchased the vehicle for the purpose of saving gas and the ability to charge to vehicle it was stated that these are great, strong and revolutionary with the battery capabilities. It was stated the batteries are the way of the future in cars to limit gas consumption and being able to charge it at home. I was shown fliers and ads on the vehicle making it seem like the next greatest thing to come to vehicles. On 10/2/24, recall 95B was issued that stated the batteries could catch on fire even when the vehicle is turned off. I had dealerships and *** support joking tell me to continue to charge it, and just frankly sorry theres nothing we can do for you. A major component of the vehicle was unable to be used for over 2 months of owning the vehicle and the best I have been offered by *** was a $100 gift card even though my family and I were potentially put in ***** way if the battery were to randomly catch on fire. I have called *** support multiple times since the recall was issued with over half of them ending with being transferred to another department but during the transfer the phone disconnects. I am very frustrated with the lack of customer support for a customer that owns 2 ***********************. I do not feel safe owning this Jeep Wrangler anymore as last week it had a fire defect and this week after just a software update today it supposedly wont catch on fire. Im stuck owning a vehicle that has severely diminished in value due to a lack of testing prior to a vehicle being released as the car was sold for prior years to my model being purchased. Knowing what I know now, I would not have purchased this specific vehicle but still might have purchased a different vehicle in the *** lineup. The vehicle experience has not been enjoyable at all, my wifes Jeep Grand Cherokee has been a great car.Customer Answer
Date: 01/03/2025
*****************Business Response
Date: 01/03/2025
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22674924
Our File:
Thank you for forwarding the complaint from **** ********. According to our records case ******** was closed on December 11, 2024.
We're sorry to hear he is dissatisfied with his vehicle. Review of his vehicle status and the case shows that the vehicle recalls were successfully completed and there are no current open repair issues with the vehicle. Based on the vehicle repair status and mileage, the vehicle does not fall under the terms of North Carolina Lemon Law guidelines, and we encourage him to consult his state guidelines to verify this.
His case manager did acknowledge his concerns and provide the correct advice by suggesting that he explore trade-in options with a *** dealer of his choice.
There are no other options we can offer with respect to his request to get out of his vehicle at this time. That said, he is still within warranty coverage for his vehicle, and if there are any future repair issues with the vehicle we are happy to assist with those repairs under the terms and conditions of his warranty coverage.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareCustomer Answer
Date: 01/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The response by Stellantis is inaccurate. They closed my case automatically while I was still trying to work with their case manager. I was offered $100 gift card and I never even received that. Along with rental car reimbursement and gas reimbursement. I received nothing for the inconvenience that Stellantis caused. Also, the complaint is more than just the vehicle. The customer support was awful. I would call and get disconnected, call again, they would say they are transferring me to another department and I would get disconnected. Then I would call back, the new agent would tell me that department didnt even exist or that I would receive a call in 1 business day. I would wait ************************************************************************************************************************************************************** to call someone else. I was blatantly being lied to multiple times throughout my calls. Different agents would say different things that wouldnt line up with previous calls in order not address the situation and get me off the phone. I always remained civil with the agents on the phone since they did not build or sell me this vehicle and I can sympathize with their position in a situation where they are probably fielding these types of calls every day.These vehicles are lemons and they are doing everything in their power to escape liability when they knew these issues existed prior to selling the first year of vehicles in 2021. They even told their dealerships to not check these vehicles in for service until there was a fix to escape lemon laws. It was a fraudulent move and there must be accountability.
With this lack of response and accountability, legal council has been contacted and will be joining the class action lawsuit.
Regards,
**** ********Business Response
Date: 01/15/2025
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22674924
Our File: 91906591
Thank you for forwarding the complaint from **** ********. According to our records case ******** on December 17, ************************************************************************ for a Ram 1500.
The customer was advised that we can not reimburse for a vehicle that he no longer owns.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareInitial Complaint
Date:12/10/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a 2018 ram 2500 that has needed an ABS module for well over a year and a half. I now cannot get an inspection sticker because they dont have the parts. Stellantis keeps closing the tickets that I keep creating every time I call them Now I have a $75,000 truck that I cant drive cant fix and cant sell. All I want is for this truck to be fixed. The dealership is now telling me that there is a new diagnosis procedure that I need to pay for when I already paid for it a year and a half ago and Ive been waiting on the part ever since all they want to do is throw parts at it and charge me for the parts And its not going to fix any of itCustomer Answer
Date: 01/02/2025
*****************Business Response
Date: 01/02/2025
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22666530
Our File: 91809933
Thank you for forwarding the complaint from ****** *****. According to our records case
91662056 has been closed. All cases closed after 10 days if there is no activity.
I am sorry for the frustration you must be going through.
The Abs module is on back order and you will be notified when parts become available.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareCustomer Answer
Date: 01/03/2025
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
This is the same answer that I have been given for over a year. There is NO reason that this part still isnt available were going on 14+ months of no parts available. I have a 75 thousand dollar truck that I cant drive because I cant get an inspection sticker.
Regards,
****** *****Business Response
Date: 01/07/2025
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22666530
Our File: 91844982
Thank you for forwarding the complaint from ****** *****. According to our records case there arer no open cases for the customer.
I advise the customer to contact US ************* ************** and have a case created for backordered parts, to have a case manager involved.
Without a case manager involved we are unable to assist the customer.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis *************Initial Complaint
Date:12/09/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2 year old car that has less than ****** miles that has had issues in the past (which Chrysler is aware of) has started completely stalling out. Happened on the highway going 65 miles an hour everything just shut off. This has happened twice. As a mother with three young kids and an active duty military husband this is completely unacceptable. Whats worst is that they can not find anything wrong with the car.Customer Answer
Date: 12/10/2024
1c4sjutd3ns207107Business Response
Date: 12/11/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22663455
Our File: 91672381
Thank you for forwarding the complaint from ***** ****. According to our records there are no open or closed cases for this customer.
I advise the customer to contact US ************* ************** and have a case created with the concerns for a case manager to be involved.
With out a case created we will not be able to assist the customer.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis *************Customer Answer
Date: 12/16/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
my case number is CAIR ******** NS207107.She replies to me once every two weeks and ignores me until I send multiple emails demanding her supervisors information, shell finally reply and then ignore me again with no further contact info.
Regards,
***** ****Business Response
Date: 12/18/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22663455
Our File: 91727276
Thank you for forwarding the complaint from ***** ****. According to our records there are no open or closed cases for this customer.
I advise the customer to contact US ************* ************** and have a case created with the concerns for a case manager to be involved.
With out a case created we will not be able to assist the customer.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis *************Customer Answer
Date: 12/19/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
my case number is CAIR ******** NS207107.
She replies to me once every two weeks and ignores me until I send multiple emails demanding her supervisors information, shell finally reply and then ignore me again with no further contact info.
Regards,
Regards,
***** ****Business Response
Date: 12/20/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22663455
Our File: 91744415
Thank you for forwarding the complaint from ***** ****. According to our records case ******** was closed on October 17, 2024.
The case manager asked the for the claim for the paint repair to be submitted. It was not submitted until September 28, 2024. By this time the case was closed.
The customer will need to contact US ************* ************** and have a new case created for the reimbursment for that repair. I advise the customer to reference Case ******** when she calls in.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis *************Customer Answer
Date: 12/25/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I have been trying to contact Wagoneer client services for four days now. The first two days they were closed no place to leave a message nor email. Next two days I have been in hold for 30 plus minutes for the call to disconnect. And NO call back. Wagoneer client services needs to contact me ASAP.
Regards,
***** ****Initial Complaint
Date:12/07/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2024 Alfa ***** Tonale VeloceVIN#: ***** Claim#******** The vehicle was probably going around 4 MPH. When I gently pressed the brake the vehicle lunged forward, so I fully depressed the brake pedal. At that point the vehicle accelerated, jumped the parking curb and continued forward although my foot was still pressing on the brake. Since my wheels were turned to the right, I missed hitting a tree and drove off the paved area, thru a hedge, and continued into the swale separating the street from the parking lot. I hit the F-250 with enough force to move the truck almost 2 ft., The collision avoidance system did not engage or even give a warning. I had a dash camera which captured video and audio of the entire accident exactly as I have described it. The autonomous braking and collision avoidance system never engaged.I opened a claim with ********** customer service and shortly after I received a call from **********************************. I was asked to sign a consent form so they could download the *************** Recorder) and inspect the vehicle. I only agreed, because they told me I would get copies of the results. There were 2 separate downloads done and I have it in writing from *****, that there was no data on the **** Based on nothing ********** has determined that the accident was not due to a manufacturing responsibility. I replied to their email supplying pictures of the scene, details of the accident, and letting them know I have video and audio. They replied with the same AI generated response. I called **** and spoke to my claim representative who was extremely rude and unprofessional. Everything that she said was a blatant lie. She went as far as telling me that MY insurance company had investigated and determined the accident was not due to a manufacturing responsibility. I spoke to my insurance company, and they completely deny having investigated or communicated with ****. Stellantis, ********** needs to fix the car.Business Response
Date: 12/09/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22654681
Our File: 91650583
Thank you for forwarding the complaint from ******** *******. According to our records case ******** was closed on November 20, 2024.
The customer was sent the following email:
Good Afternoon,
This will further acknowledge contact to Stellantis, regarding your 2024 Alfa Tonale.
Naturally, we were sorry to learn of this incident. Please rest assured, we appreciate and share your concerns about vehicle safety. It is important for you to remember that we dont just design and build vehicles; we also drive them, as do most of our families and friends. We have some very close and personal reasons to be concerned about vehicle safety, like you, people depend on us to provide them with safe and dependable transportation.
Stellantis provided for ******************************************************** Solutions to examine your vehicle. *** is a leading supplier of technical field support to the transportation industry. They have hundreds of specialists in the ************* that conduct thousands of product investigations each year, providing valuable automotive field expertise. We feel that the expense of this independent inspection is in the best interest of you, our customer, and the ******************** in our efforts to properly evaluate serious concerns such as yours.
The inspection involved a thorough examination of your vehicle and the photographing of all critical areas. We have had the opportunity to review the details of the inspection report and must inform you that we are not led to believe that the incident was due to a manufacturing responsibility. Therefore, we must respectfully decline any assistance associated with this matter.
Based on this, we suggest that you refer this matter to your insurance carrier. Should they feel a manufacturing responsibility exists, they have full subrogation rights under the terms of your policy, including your deductible.
Thank you for allowing us the opportunity in reviewing this matter with you.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareCustomer Answer
Date: 12/26/2024
Your reply states We have had the opportunity to review the details of the inspection report, but you have not given me the opportunity to review the report.
As per 49 CFR 563 I am the sole owner of the *** and all the data it contains.
You are purposely denying me access to my *** reports while using said reports to exonerate yourself of responsibility.
I do not accept your response, since it lacks substance.Business Response
Date: 12/30/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22654681
Our File: 91787879
Thank you for forwarding the complaint from ******** *******. According to our records case ******** was closed on Novemeber 20, 2024.
The case manager sent the customer the following email:
Good Morning,
We have reviewed your recent correspondence, as well as the balance of our file, and we are unable to glean any additional information that would allow us to change our previous position. Should you have any doubts about our handling, we encourage you to engage your own investigator to look into the matter.
Based on the above reasons, we respectfully decline any further assistance.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareCustomer Answer
Date: 12/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The company response does not address my complaint. There has been no effort on the part of Stellantis to offer proof of any kind for their decision.As per 49 CFR 563 the *** "Event Date Recorder (blackbox)" in my vehicle, and all data and reports, belong to me.
I DEMAND A FULL COPY OF THE *** REPORT BE SENT TO ME FOR MY INSPECTION AND RECORDS.
They may be violating Florida Title XLVI Chapter 815 Computer Related Crimes, by withholding the *** report.
Regards,
******** *******Business Response
Date: 01/03/2025
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22654681
Our File: 91814904
Thank you for forwarding the complaint from ******** *******. According to our records ******** was closed on November 20, 2024.
The customer was advised that ********************** provided for ******************************************************** Solutions to examine your vehicle. *** is a leading supplier of technical field support to the transportation industry. They have hundreds of specialists in the ************* that conduct thousands of product investigations each year, providing valuable automotive field expertise. We feel that the expense of this independent inspection is in the best interest of you, our customer, and the ******************** in our efforts to properly evaluate serious concerns such as yours.
The inspection involved a thorough examination of your vehicle and the photographing of all critical areas. We have had the opportunity to review the details of the inspection report and must inform you that we are not led to believe that the incident was due to a manufacturing responsibility. Therefore, we must respectfully decline any assistance associated with this matter.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareCustomer Answer
Date: 01/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:The Stellantis responses appear to be AI generated and are not addressing my complaint. They are claiming to have conducted an in-depth investigation; therefore, I DEMAND a copy of all documents, data, and reports pertaining to said investigation. As per 49 CFR 563 the *** "Event Date Recorder (blackbox)" in my vehicle, and all data and reports, belong to me.
I DEMAND A FULL COPY OF THE *** REPORT BE SENT TO ME FOR MY INSPECTION AND RECORDS.
They may be violating Florida Title XLVI Chapter 815 Computer Related Crimes "Commits the offense for the purpose of devising or executing any scheme or artifice to defraud or obtain property".
Regards,
******** *******Initial Complaint
Date:12/06/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Jeep 4xe from ******** Stampede in *********** in 2022 (Jeep is a product of Stellantis). The Jeep Wrangler 4xe is a plug in hybrid vehicle. I purchased this vehicle because of it's hybrid capability as it would save me money on gas. If I wanted to purchase a gas Jeep, I would have done that. Fast forward to 2024 and Jeep has issued a recall for these vehicles. There is no fix in place, no timeline in place for a fix. This recall has rendered my Jeep from the hybrid that was advertised and my reason for purchase, to a gas powered Jeep with very low gas mileage. This recall is a FIRE risk. I am not allowed to charge the vehicle, park the vehicle in my garage, near any structures, or near other vehicles. The Jeep no longer works as advertised. I have reached out to Stellantis, I have reached out to Jeep and I have reached out to the dealership where the vehicle was purchased. No one is willing to help. The local dealership will not return my call. Stellantis is kicking the can down the road hoping that a fix is released before legal actions take place. It is the most disgustingly handled issue that I have ever seen. I will also be filing a complain on my local dealership.Customer Answer
Date: 12/09/2024
Vin # *****************Business Response
Date: 12/09/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22652402
Our File: 91653559
Thank you for forwarding the complaint from ****** *****. According to our records case ******** has been directed to a case manager.
I have sent a note to the case manager to ***** out to the customer with an update..
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareInitial Complaint
Date:12/06/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/3/24 No money exchange Warranty Work The dealer said it was covered ordered parts now this company ************************** says its not covered said it damage calling me a lier when its faulty material.The rear seat in my 2022 Chrys Pacifica the leather is cracked and ********** they have ****** advertisingCustomer Answer
Date: 12/17/2024
*****************Customer Answer
Date: 12/17/2024
*****************Business Response
Date: 12/17/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22649547
Our File: 91717650
Thank you for forwarding the complaint from ***** *********. According to our records case ******** was closed on December 3, 2024.
The supervisor advised the customer thatwarranty was declined for the seat cover. The cover is not covered due to outside influence.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareCustomer Answer
Date: 12/22/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] AS OF 12/22/24 I HAVE RECEIVED NOTHING FROM THIS COMPANY
Regards,
***** *********Initial Complaint
Date:12/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a recall notice for my 2023 Jeep Grand Cherokee Overland Hybrid 4x4 which states that there is a faulty "high voltage" battery on the hybrid side (electrical) of the motor with no exsisting fix and none forthcoming in the near future. This recall notice is an electrical hazard whereas the battery can actually "explode" meaning that it is unsafe to drive. The vehicle has been in the shop on several different occassions with a "new motor" put into it which cost me 4 months of renting another car as well as for other problems. I called Jeep **************** on 11/22/2024 and requested a "buyback" for this "lemon" but received a "no" answer on 12/5/2024 only after I had called them back asking why they had not contacted me as they said that they would. Me and my family cannot be driving in a car that has the high potential of exploding, causing a fire or wreck and injuring us or innocent bystanders because of a "high voltage" fire hazard batteryCustomer Answer
Date: 12/06/2024
VIN# *****************Business Response
Date: 12/09/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22646352
Our File: 91651832
Thank you for forwarding the complaint from ***** *********. According to our records case ******** has been created and sent to a case manager for review.
The customer asked for the revview and was advised to wait for them to review and someone will reach out when they have made a decision.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareCustomer Answer
Date: 12/12/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[The action that they relayed to you has already occurred and is not satisfactory. I had to contact them and got the response they sent you which does not address the issue as they rejected my proposal to settle the issue:]
Regards,
***** *********Business Response
Date: 12/12/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case 22646352
Our File: 91686283
Thank you for forwarding the complaint from ***** *********. According to our records case ******** and case ******** both cases a for lemonlaw.
Both cases were denied, the customer asked for them to be reviewed.
Both cases have been sent for review, when a decision has been confirmed, some one will reach out to the customer.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
Best Regard,
***
T0103P4
Stellantis Customer CareCustomer Answer
Date: 12/17/2024
There was never any teaching out to me from the beginning. When I reported it to Jeep, they insisted that they would contact me and inform me of their decision. No one contacted me at all and I only found out about the first denial because I called them back after 3 weeks to inquire!!! Now they say that there has been a second denial and I learned about it through this conversation, because no one contacted me just like the first denial!!! Please provide me with an adequate car as the one in question, by Stellantis's own admission: can catch on fire because of a faulty electrical battery that may explode without warning! And there is no foreseeable fix to the issue: according to Stellantis!!! The car is totally unsafe and needs to be replaced!!!
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
***** *********
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