Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,573 total complaints in the last 3 years.
531 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my disappointment with the service experience at Parkway Chrysler Dodge Jeep Ram in **************** regarding my 2014 Jeep.On May 29, 2025, I brought my vehicle in for service after scheduling an appointment five days prior and clearly explaining the issue in advance. Upon arrival, I reiterated the problem in detail. Despite this, I spent over an hour going back and forth with the staffwasting valuable time, gas, and mileage.The next day, when I called to check on the diagnostic, I was shocked to be told that the dealership refused to perform the diagnostic test. I was informed that two managers had an argument about my Jeep and that they ultimately decided not to move forward because it would take too long and, quote, would be honest (which I did not understand). I requested to speak with a manager but was refused.I then contacted Jeep **************** on May 29, 2025, with my complaint and was told case manager will contact me and after getting no response I called again on June 2, referencing case number ********, and was told a case manager would call me. After days of no response, I called again on June 13, only to be told a new case was created within the originalcase number ********and again promised a call that never came.Ive now had to schedule another appointment at a different Jeep dealership and wait an additional five days just for a diagnostic, followed by two more weeks for ********** a long-time and loyal Jeep customer, I feel completely ignored and devalued. The lack of accountability, refusal of service, and broken promises from both the dealership and Jeep **************** are unacceptable. This experience has left me questioning the level of care and commitment Jeep provides to its customers.Thank you for your time and ************************************* ***** **************
Customer Answer
Date: 06/18/2025
VIN 1C4RJFBT9EC114776
Business Response
Date: 06/18/2025
Better Business Bureau of Detroit & Eastern Michigan

20300 W 12 Mile Rd

Suite 202

Southfield, MI 48076

BBB 23481353

Our File: 93372524

Thank you for forwarding the complaint from Balwinder & Amrit Singh Singh. According to our records case 93367463 is with one of our Top Care specilaists.

The specialist tried to call the customer on June 18, 2025 with no respose. An email was sent to the customer.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter bought a 2017 Chrysler van and they had a recall on the power steering system. The previous owner had it replaced and we replaced it twice. It is still not working correctly and they are backordered on the part to fix it. She&#**;s a teacher and has no H31373735****3136**34H. She can&#**;t be making payments on the vehicle and there is no fix for this. I think Chrysler should fix the problem.
Customer Answer
Date: 06/18/2025
2017 Chrysler Pacifica vin# 2c4rc1eg5hr520237 thanks for your help
Sent from my iPhone
Customer Answer
Date: 06/18/2025
2017 Chrysler Pacifica vin# 2c4rc1eg5hr520237 thanks for your help
Sent from my iPhone
Business Response
Date: 06/18/2025
Better Business Bureau of Detroit & Eastern Michigan

20300 W 12 Mile Rd

Suite 202

Southfield, MI 48076

BBB 23479222

Our File: 93372866

Thank you for forwarding the complaint from Danny Friedrich. According to our records there are no open or closed cases for this VIN.

I advise the customer to contact US Customer Care 1-800-992-1997 and have a case created with the concerns.

Without a case created we are unable to assist the customer.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a Reimbursement form from Dodge about a sliding door actuator that I had replaced in Nov 2024. The notice stated the warranty had been extended for the door actuator. I filed request in Mar 2025. After 60 days I called because no response. I was informed the request had been denied Apr 19, 2025. They sent me a copy of the denial on June 5th. It gave 3 reasons for denial. 1) Vehicle outside of warranty 2) Part not covered 3) Repair not at dealership. The reimbursement form was for "Driver and **************************** Lock Actuator" on 2019 Dodge Grand Caravan which was the part I had replaced. It also stated the warranty had been extended to 10 Year/100,000 miles. I met both requirements despite their denial. I did have my vehicle serviced at a local repair shop closer to my home, not one of their dealers. It is a reputable local auto shop. I then asked for an appeal and was told I would be contacted within 24 hours. No response. I had sent in receipts from the repair shop showing the replacement part and mileage. When I filed my case I was given a case # ******** on May 30, 2025. My request was mailed to FCA US ******************** P.O. Box ***************************** 48321-8004, attn: Reimbursement.I phone number given was **************. I have included the original reimbursement notice, My reimbursement request, 2 receipts. The 1st one was an attempt to reset the door lock, when unsuccessful, a new part was ordered and replaced one week later.
Business Response
Date: 06/17/2025
Better Business Bureau of Detroit & Eastern Michigan

20300 W 12 Mile Rd

Suite 202

Southfield, MI 48076

BBB 23477309

Our File: 93363496

Thank you for forwarding the complaint from Orvan Mabie Jr. According to our records case 93092977 was closed on June 2, 2025.

The customer was avdived that reimbursement request was declined due to vehicle is outside warranty and the repair was done at another repair shop.

Any and all repairs need to be completed by one of our certified dealership in order for reimursment to be approved.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/17/2025

Complaint: 23477309

I am rejecting this response because:

Sincerely,Dodge obviously had a problem with multiple vehicles when they sent the Request for Reimbursement form. The part that I had replaced was described in the extension of its warranty. I would assume the replacement part came from a Dodge supply chain, I don't believe there is any after market for this specific part. It appears they are willing to accept any excuse in order to avoid payment for an obvious defective part.

Orvan Mabie Jr
Business Response
Date: 06/18/2025
Better Business Bureau of Detroit & Eastern Michigan

20300 W 12 Mile Rd

Suite 202

Southfield, MI 48076

BBB 23477309

Our File: 93372661

Thank you for forwarding the complaint from Orvan Mabie Jr. According to our records case 93092977 was closed on June 2, 2025.

The customer was avdived that reimbursement request was declined due to vehicle is outside warranty and the repair was done at another repair shop.

Any and all repairs need to be completed by one of our certified dealerships in order for reimursment to be approved. If the repair is completed by the customer or an independant shop the reimbursement is declined.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a new Dodge RAM 1500 Bighorn on 9/7/2022 in ********. The dealer was Crystler Dodge, Jeep, RAM. The factory gave a 3 year bumper to bumper warranty. The battery went dead on 4/11/2025. I sent them the receipt for the battery and it was denied. Case # ********. I couldn't get my truck cranked or out of my driveway. Total charge for the battery was $240.82 through Auto Zone. With a bumper to bumper warranty that should have been reimbursed. No questions about it. They had also cheated me out of 2 oil changes. I would like to also receive my other 2 oil changes.
Business Response
Date: 06/17/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23475445

Our File: 93362510

Thank you for forwarding the complaint from ***** *******. According to our records case ******** was closed on June 2, 2025.

The customer was sent the following email:
Dear ***** ********,

Thank you for allowing ***************** an opportunity to address your concern. Our primary focus is your satisfaction.
My Name is ****** and we appreciate your time and effort in bringing this matter to us.
Upon thorough review and consideration, we regret to inform you that your request for reimbursement has been denied due to the following reasons:
Insufficient documents (No valid Repair Order with diagnosis & labor description)
The repair was not completed at a certified Ram dealership.
The case did not meet the criteria and guidelines under Stellantis reimbursement assistance policy.
As much as quality service is our concern, please be informed that there are certain guidelines and qualifications that we need to meet in order to grant your request.

Please feel free to reach out to our customer care hotline at **************** if you have any questions or clarifications.

Thank you for your utmost understanding. We look forward to your continued business with us, and we appreciate you reaching out to us today.

Sincerely,

Japhet
*****************

The customer will need to have a case created for the missing oil changes by contacting US ************* **************.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Customer Answer
Date: 06/17/2025

Complaint: 23475445

I am rejecting this response because:

Sincerely,

***** *******
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have notified them under Lemon law, which I have sent the necessary documents to file a complaint to which I have not heard back from them. They won't return my calls about this issue which they do NOT have a fix for the issue I am experiencing. I need help with this claim.
Business Response
Date: 06/12/2025
Better Business Bureau of Detroit & Eastern Michigan

20300 W 12 Mile Rd

Suite 202

Southfield, MI 48076

BBB 23455695

Our File: 93309463

Thank you for forwarding the complaint from Mark Dupal. According to our records case 92689025 has been assigned to a new case manager.

I have sent a note to the case manager for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/12/2025

Complaint: 23455695

I am rejecting this response because:

The response of passing a note to the new case worker, is not a reasonable solution. I would like some answers about the issue. I didn’t buy your product to have an issue that you don’t have a fix for. The dealership can’t help me because there is nothing to fix. I have had to make appointment after appointment just for them to say they can’t do anything for me other than clear the code. I have missed time from work because of this issue, I even purchased the 7 year extended warranty at the time of purchase for peace of mind throughout the life of the loan. Never have I ever experienced a brand new vehicle having issues where the engine misfires and horrible gas mileage to follow. I am asking for a response for the company to buy back this vehicle.

Sincerely,

Mark Dupal
Business Response
Date: 06/17/2025
Better Business Bureau of Detroit & Eastern Michigan

20300 W 12 Mile Rd

Suite 202

Southfield, MI 48076

BBB 23455695

Our File: 93364079

Thank you for forwarding the complaint from Mark Dupal. According to our records case 92689025 the customer was advised to notify the dealer if the engine light came back on, so that they could check the engine codes.

There has been no contact to the dealer whether the issue persisted.

If the customer continues to have concerns with the vehicle they will need to contact the dealer for a diagnosis.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/20/2025

Complaint: 23455695

Jen,

I am rejecting this response because:

First off, claim # 90689025 is the old claim number I was given the new claim # is 90320677. The vehicle that was sold to me manufactured by you has had the check engine light come on 6 different times for the same code P0300 which is engine misfires or multiple misfires. The dealership has told me that there is NOT a fix for this issue, so they won’t do or try anything. They did ask if they could preform a procedure to collect data for you and I let them collect the information. I have been very nice and understanding about this situation, but you are continually ignoring the fact that this vehicle falls under Ohio lemon law. I feel I deserve something other than “we will continue to honor the manufacture warranty”. I am requesting the buy back option and I would like an answer from you whether you would buy it back or not. Please answer this question or we will continue to go back and forth forever.

Sincerely,

Mark Dupal
Business Response
Date: 06/24/2025
Better Business Bureau of Detroit & Eastern Michigan

20300 W 12 Mile Rd

Suite 202

Southfield, MI 48076

BBB 23455695

Our File: 93434295

Thank you for forwarding the complaint from Mark Dupal. According to our records case 92689025 which is a new case that has been sent for review for a buyback.

I have sent a note to the case manager and supervisor a note for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/24/2025

Complaint: 23455695

I am rejecting this response because:

No one has contacted me during this process and I have been told several times the case worker would contact me. I have to say that the customer service is horrible. The BBB has been awesome as a mediation between us, but ultimately I should have hired an attorney sooner. Having said that my attorney will be contacting you on my behalf.
thank you for ruining my experience with your product.

Sincerely,

Mark Dupal
Business Response
Date: 06/26/2025
Better Business Bureau of Detroit & Eastern Michigan

20300 W 12 Mile Rd

Suite 202

Southfield, MI 48076

BBB 23455695

Our File: 93459329

Thank you for forwarding the complaint from Nicholas Siebert. According to our records case 92689025 the case manager spoke with the service manager.

The customer was advised that when the check engine light comes back on to return to the dealer for repair efforts.

The dealer states the vehicle has not returned for further repairs.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Case ID: ******************************* Compass was purchased 12/29/23, has ****** miles on it, and still is completely under warranty and extended warranty. My car has been in and out of the dealership since the beginning of April for electrical problems that made the car unsafe to drive and left me stranded more than once. The car has been in and out of the shop four times for nearly 45 days. I was told I would be reimbursed for rentals before renting and am now being told I cannot be reimbursed for car payments I've made for a car I couldn't drive AND the rental. One of the times I got the Jeep back, an electrical guard in the wheel well was not reinstalled, leaving a bunch of electrical exposed. Even now, with the car back in my possession, I was informed they're not confident the current repair actually fixed the problem. I missed multiple days of work because I did not have transportation, had to use ride share multiple days, and then was eventually told I could get a rental and be reimbursed and am now being refused. Between the car payments, rental, ride share, and missed work, I am out roughly $3000. The case management has been subpar, sending me emails from an email address that doesn't accept email responses and having to send documents to a completely separate email address and then having to call her to let her know she needs to request access to said email to pull my files. Her supervisor told me they could get all work orders from the dealership and now she's telling me that's not the case. Was informed reimbursement could be for the rental or the car payments, but not both AFTER I had my rental vehicle for a week and was told I was approved for $60 a day rental reimbursement. If the problem starts again, I will be weighing my legal options under lemon law.
Business Response
Date: 06/11/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23453466

Our File: 93295178

Thank you for forwarding the complaint from ***** **********. According to our records case ******* the case manager is waiting for documents to be sentin from the customer for review.

Once the documnts are received the casemanager will review them for reimbursement.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 06/12/2025

Complaint: 23453466

I am rejecting this response because the issue is what Im being reimbursed for. I had to pay for rental, ride share, call out of work, and pay a car payment for a car I didnt have access to for the better part of two months and am told I get to choose between just the rental or car payments.
All paperwork was submitted over 48 hours ago.

Sincerely,

***** **********
Business Response
Date: 06/13/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23453466

Our File: 93321133

Thank you for forwarding the complaint from ***** **********. According to our records case ******** on June 12, 2025 the customer spoke witht the case manager.

The case manager confirmed the customers address,the case manager told the customer tht they will follow up with him on Monday June 16, 2025.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle from ******* Chrysler Dodge Jeep Ram on May 8, 2025. The very next day, the battery completely died, and I had to get the vehicle towed back to the dealership.On May 10, I picked the car up again and drove it home. While driving, the auto start/stop feature began malfunctioning. This caused the brakes to fail briefly, and the check engine light came on. I had to get the vehicle towed again. It did not arrive back at the dealership until May 15.Upon inspection, they discovered that the battery had drained again. In addition, the left side of my steering wheel is now non-functional, and the Uconnect infotainment system went down and requires a replacement part that will take 15 days to arrive.This car is clearly not safe or reliable. I work outside of the city and cannot risk being stranded in another location due to a battery failure or other malfunction. The brake issue is also deeply ************* make matters worse, the vehicle has now been in the shop for over a month, and I am getting very poor communication from the service department at ************************************ Dodge Jeep Ram, where it is currently located. I have to chase them down for updates.This is also the second RAM truck Ive purchased within the last two months that has had major issues. I no longer have confidence in this vehicle or the ******* would like the manufacturer/dealer to buy back the vehicle and refund my full down payment, as I feel I was sold a defective and unsafe vehicle.
Customer Answer
Date: 06/11/2025
Vehicle is a Ram Big horn 2025. VIN is *****************. Miles bought at 170 and is currently at 234.
Business Response
Date: 06/11/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23451607

Our File: 93298547

Thank you for forwarding the complaint from ***** ******. According to our records case ******** the case manager spoke with the customer on June *******.

The case manager called the customer and discussed with him if he has decided that what option he wants to proceed further. The customer mentioned that he would like to proceed further with the repairs.

The case manager will be in contact wih the dealer.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 06/11/2025

Complaint: 23451607

I am rejecting this response because:
I want to clarify that I only agreed to move forward with the repairs because the General Manager at the dealership specifically told me that completing the repairs was a required step in order to qualify for a vehicle buyback. I proceeded based on that assurance, not because I accepted repairs as a final resolution.

The vehicle had major issues from the beginning, including a full battery failure the day after purchase and ongoing electrical problems. These issues have made the vehicle unreliable and have caused me significant inconvenience and concern.

I am formally requesting that my case be re-evaluated for a vehicle buyback only, under Californias Lemon Law or applicable warranty protections.

Sincerely,

***** ******
Business Response
Date: 06/16/2025
Better Business Bureau of ******* & ****************

****************************

Suite 202

********************

BBB 23451607

Our File: 93344237

Thank you for forwarding the complaint from ***** ******. According to our records case ******** the case manager and customer have been trying to reach each other. .

The case manager will continue try and reach out.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issues with 2017 Jeep Cherokee Trailhawk, which began shortly after purchase and have been a norm for this vehicle, coupled with a very significant recall that remains unresolved after 6 months 9/30/2017 (5508 miles)-Parking brake light on/parking brake will not disengage-Code found C10CD-01 ******************** Failure, circuit B68 inline connect pin pushed out, with notes that Tonneau cover damaged during repair and replaced 10/5/17 (5727 miles)-Ongoing parking brake issues-parking brake not engaging and service light on - Multiple failure codes addressed. After these repairs the vehicle has a constant buzzing sound while driving that remains currently 7/21/18 (***** miles)-U63 recall (power train control)12/3/18 (1546 miles)-Vehicle towed to dealership, would not start-battery replaced 9/6/24 Check engine light/vehicle misfire (severe shaking of the car)-faulty codes P0303 and P0203, replaced spark plugs and fuel injector Current issue: For approximately 1 year or more, the "stop/start" failure, the vehicle jolts at times when going from stop to go or park/reverse to drive. For approximately 6 months, the engine has improperly kicked on attempted push button starts, leading me to have to repeat the push button start. On 6/5/25 (approximately ***** miles) the vehicle failed to start on multiple occasions. On 6/6/25 the vehicle failed to start initially, once started the inside electronics failed to function and then on later push button start the vehicle failed to start completely (showing check engine light, oil light, and battery light) requiring a jump to start There is also an open recall from 1/2025 with no remedy (and a warning stating that "a loss of drive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside of the vehicle).6/9/25-Another new battery installed and TCM and PCM updates-during repair, leak found around engine oil filter/adapter housing
Customer Answer
Date: 06/10/2025
Vin: 1C4PJMBS9HW595392
Business Response
Date: 06/12/2025
Better Business Bureau of Detroit & Eastern Michigan

20300 W 12 Mile Rd

Suite 202

Southfield, MI 48076

BBB 23445955

Our File: 93310298

Thank you for forwarding the complaint from Jayme Higgins. According to our records case 92853221 has been reassigned to a new case manager.

I have sent a note asking for an update on the case.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/12/2025

Complaint: 23445955

I am rejecting this response because: I was told a case manager would call me but I have not received any contact.

Sincerely,

Jayme Higgins
Business Response
Date: 06/16/2025
Better Business Bureau of Detroit & Eastern Michigan

20300 W 12 Mile Rd

Suite 202

Southfield, MI 48076

BBB 23445955

Our File: 93344812

Thank you for forwarding the complaint from Jayme Higgins. According to our records case 92853221 the case manager tried to reach the customer on June 13, 2025.

The following email was sent;
Hello Jayme,

My name is Sukhneet and i tried getting in touch with you earlier regarding your case related to Jeep. Please let us know the best day, time, and phone number to reach you in the future, and we will make another attempt to reach you soon. Here is some information that will be helpful for you to have:

Your case number is 92853221
The Ram Case Management Team phone number is 1-1-844-378-0597
My direct extension is 5108
My work hours are Monday - Friday (9:00 am - 5:30 pm EST)

Best Regards,
Sukhneet,
Jeep Case Management
Phone number: 844-378-0597 Ext: 5108

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/16/2025

Complaint: 23445955

I am rejecting this response because: I called right back and could not get through so I opted to speak to another agent. That agent informed me that she would ask my agent to call me back her her call. No call was received so I emailed stating that I was told I would receive a call back same day (which did not happen). I then emailed stating I was told I would receive a call but did not. Days went by and I received a 4pm call which was missed, again immediately called back and left a voicemail PLUS tried to connect with other case managers, but the automated line hung up multiple times.

Sincerely,

Jayme Higgins
Business Response
Date: 06/26/2025
Better Business Bureau of Detroit & Eastern Michigan

20300 W 12 Mile Rd

Suite 202

Southfield, MI 48076

BBB 23445955

Our File: 93453664

Thank you for forwarding the complaint from Jayme Higgins. According to our records case 92853221 on June 24, 2025 the case manager contacted the dealer and the dealer stated the vehicle was last seen on June 9, 2025. The case manager sent the following email to the customer:
Hello Jayme,

Thank you for the detailed email. I would like to confirm if the vehicle is still at the dealership as we can assist you only once the vehicle is at the dealership and being serviced by the dealership.

I had called at the dealership and they let us know that the repair order was closed on June 9th,2025. I wanted to check with you regarding that. As we can extend the technical support to assist with repairs if the dealership needs assistance.

Kindly confirm so that i can speak to the dealership so that we can assist them with repair process.

Best Regards,
Sukhneet,
Jeep Case Management
Phone number: 844-378-0597 Ext: 5108

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/26/2025

Complaint: 23445955

I am rejecting this response because: the case manager is not addressing any of the concerns raised, nor has jeep responded to the written letter that I sent on 6/6/25

Sincerely,

Jayme Higgins
Business Response
Date: 06/26/2025
Better Business Bureau of Detroit & Eastern Michigan

20300 W 12 Mile Rd

Suite 202

Southfield, MI 48076

BBB 23445955

Our File: 93459528

Thank you for forwarding the complaint from Jayme Higgins. According to our records case 92853221 on June 24, 2025 the case manager sent an email.

The case manager stated that the vehicle needs to be at the dealer to address the issues with the vehicle.
Hello Jayme,

Thank you for the detailed email. I would like to confirm if the vehicle is still at the dealership as we can assist you only once the vehicle is at the dealership and being serviced by the dealership.

I had called at the dealership and they let us know that the repair order was closed on June 9th,2025. I wanted to check with you regarding that. As we can extend the technical support to assist with repairs if the dealership needs assistance.

Kindly confirm so that i can speak to the dealership so that we can assist them with repair process.

Best Regards,
Sukhneet,
Jeep Case Management
Phone number: 844-378-0597 Ext: 5108

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/30/2025

Complaint: 23445955

I am rejecting this response because: It has been impossible to connect to the case manager. They only assist with active dealership issues, so no one has addressed the issues I raised; nor has Jeep responded to the letter I sent them regarding all of the issues noted above, the open recall that remains unresolved for 7 months, and the ongoing issues that are occurring. Case management calls during work hours, and each time you miss their call and attempt to call back their line hangs up on you.

Sincerely,

Jayme Higgins
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unable to honor warranty
Customer Answer
Date: 06/09/2025
VIN# *****************
Business Response
Date: 06/10/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23444473

Our File: 93280724

Thank you for forwarding the complaint from ***** *****. According to our records case ******** on June 9, 2025 the case manager tried to reach out to the customer.

The case manager left a message updating the customer on the vehiccle regarding the parts.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 06/10/2025

Complaint: 23444473

I am rejecting this response because: Van has been at dealer for over a month. There is STILL no *** on a new transmission. Now just yesterday I received an email stating that the mechanic will be removing the transmission as part of their "harvest" program or something of that nature. Should have an answer in 4 to 6 weeks. I purchased this vehicle because it was under warranty. If I would've been aware that the transmission was too small for this van, which after researching this is definitely the case, which is why there are so many of them with transmission failures, and any repairs to this vehicle under warranty would take 2 and a half months to even get the part I would've never bought a Dodge promaster. This van is my livelihood, and how I earn my income. When asked I if I could at least get a "courtesy" car, the answer is always the dealer doesn't have any available. I was told I could pay out of my pocket to rent a car, and could "potentially" be reimbursed up to $50.00 per day for a maximum of 10 days at a time. The first ****** I spoke to said $60.00 per day but that changed for some reason when I was assigned a new case manager. As far as trying to reach out to me, that is true.Ive missed a call or 2 from them but have always called back. Everytime I call back though I ALWAYS get a voicemail. It is simply not acceptable to not be able to honor a vehicle warranty on a replacement transmission in less than 2.5 months

Sincerely,

***** *****
Business Response
Date: 06/12/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23444473

Our File: 93310138

Thank you for forwarding the complaint from ***** *****. According to our records case ******** the case manager is working with the dealer to have the parts expidited for the repairs.

I have sent a note to the case manageer for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 06/12/2025

Complaint: 23444473

I am rejecting this response because:
That's always the answer that they are working with the dealer to "expedite" the parts. Last time we spoke with the case manager ******, she said they canceled the order for the new transmission because we signed up for the "harvest" program which is an ABSOLUTE LIE in order to buy them more time to try and obtain a transmission that is not available. The service manager at ***** Chrysler jeep has told us point blank, "there are no transmissions available for these vans." I was originally told 7-10 days. We are now at day 36. The problem is Dodge offers 6year 60k mile power train warranty to sell vehicles but has NO ability to stand behind when repairs are necessary. Not only is this an immoral business practice, but I'm pretty sure is also illegal. They are in over their heads because of a CLEAR engineering flaw of a transmission with a torque converter that is too small for this large of a vehicle. This vehicle should be recalled for this. And the customer service "case manager " is ALWAYS working with the dealer to" expidite parts". Complete nonsense.

Sincerely,

***** *****
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2021 Dodge Durango needs a R side cam shaft kit. It has been unusable and torn apart since beginning of April of this year. After many phone calls to dealerships, I found out that it is such a problem to get parts that it may take over a year to see this part. I was encouraged to call Chryslers customer service. On 6/5/25, I was told that there are 200 in transit, nation wide, 260 being manufactured and over ****** on back order. Leaving this vehicle completely unusable for the foreseeable future. This is for a Mopar part, there are also no after market parts available. I am still paying on this vehicle. This is an unacceptable answer, to ask a consumer to sit with a vehicle that has no value indefinitely. I don't understand why so few are being manufactured with that backorder log. Nobody could tell me if this problem is tariff related. ******** has roughly78,000 miles on it, with regular oil changes.
Customer Answer
Date: 06/09/2025
VIN *****************
Business Response
Date: 06/12/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23443720

Our File: 93309957

Thank you for forwarding the complaint from **** *********. According to our records case ******** on June 5, 2025 the customer was advised to contact the dealer for ll information for the part.

The vehicle is not at a dealer, the customer needs to get the information and call US ************* ************** and Have a case created for backorder part.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Customer Answer
Date: 06/12/2025

Complaint: 23443720

I am rejecting this response because: We were unable to get the vehicle to a dealership, was unreliable to drive. I did call several local dealerships, part not available and they could see through their information that it was on backorder, unknown when would become available. We are not working with a warranty part, as warranty not valid anymore. I was never asked by customer service if I wanted to initiate a backorder claim. Didn't know that was an option.

Sincerely,

**** *********
Business Response
Date: 06/13/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23443720

Our File: 93321614

Thank you for forwarding the complaint from **** *********. According to our records the customer has called in for back ordered part.

Due to the vehicle not at a dealership, in order for a part to be expidited the customer will need have the repair shop place the order with the correct documentation, including the **** The order needs to be done through the dealership. Once that is completed the customer can then call and have a case created for the backordered part. The customer will need to have the part information when they call for assistance.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 06/13/2025

Complaint: 23443720

I am rejecting this response because: The idea that I need to continue to jump through hoops on my end, this company hoping I lose interest in this process, is pretty clear. I will ask the shop owner to make this phone call. By the way, your 800 number menu is horrible to navigate. Another stall tactic.

Sincerely,

**** *********

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