Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,577 total complaints in the last 3 years.
539 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/17/2024 my father had been involved in a car accident with his 2020 Jeep Renegade. The accident was in the fault of the other individual driving hitting the jeep's passenger rear side and the other driver did not have insurance so we needed to take the bill. The damages rendered the vehicle from use. The car was sent to ****** in ******** IL on 06/26 to review and assess damages done to the vehicle. In addition to the other parts needed, a uniside part was requested from Chrysler at the start of 07/01 and every single week as advised by the associates there was told it was on back order. We are still out a vehicle as of 09/24 and there has been no traction on getting this part to START the repairs on the Renegade. We need to know why it is over 2 months and there is not 1 part located in any location that would provide us with a swift remedy to the repairs on a quite popular jeep. On top of this, there was a letter received about a recall that described an issue with the airbags sensor not recognizing a crash and not deploying. This exactly happened to my father and he has incurred a shoulder injury due to this. The faulty sensor, the extended wait for a part and the entirety of this whole lack of communication event is baffling. We want to have reparations for the time we have been out of a vehicle because of the i'll preparation of your parts availability, faulty sensors and terrible experience overall. We will never purchase from Jeep or any subsidiaries of Chrysler because of this terrible outcome for a common part and rest assured we will spread this negative experience wherever and whenever we can.
Customer Answer
Date: 09/25/2024
ZACNJABB8LPL92795 is the vin
Business Response
Date: 10/04/2024
Better Business Bureau of Detroit & Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076-4163

BBB case N0 22330067

Our File: 91175180

Thank you for forwarding the complaint from Biagio Terracciano. The customer will need to sendin the VIN number for the vehicle we will referring to.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:09/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 2022 Ram 3500, purchased in ~March 2022 and the batteries have failed at ****** miles. The battery label clearly states a "36-Month Free Replacement" (photos attached). I noticed battery weakness around ****** miles but did not replace them, assuming I had until 36 months. Now, the dealership and *** are telling me the warranty is limited to ****** miles, not 36 months. This is misleading and deceptive. If I had known, I would have replaced the batteries before ****** miles. I am requesting Ram to cover the cost of replacement as stated on the battery label.
Business Response
Date: 09/25/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22327436

Our File: 91095152

Thank you for forwarding the complaint from ***** *******. According to our records case ******** the case manager sent an email to the service manager at the dealers on Sept 24, 2024 asking for any updates and if we are able to help in anyway.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 09/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
This appears to be an erroneous or automated response, as it name's a different person and a case number that does not apply to me. I have not heard from any dealers about this issue other than to be declined by multiple dealers when I contacted them. The factory warranty is not being honored per my original message.

Regards,

***** ******
Business Response
Date: 10/14/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22372379

Our File: 91235329

Thank you for forwarding the complaint from ***** ******. According to our records case ******** the case manager left a message on October 10, 2024. The parts have been delivered to the dealership.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************************************************************************************
Initial Complaint
Date:09/21/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2019 Jeep ********************** X that has around ****** miles on it. In the last three months what started out as a small bubble on my navigation screen, has now spread across the whole screen.i have contacted Jeep, and they will not help me. This is an ongoing issue with all Chrysler products, yet Jeep refuses to acknowledge. And they expect people to pay 2-3K out of pocket for something that is a manufacturing defect.i want my screen replaced, and I shouldnt have to pay out of pocket for their defect.
Customer Answer
Date: 09/23/2024
Hi my vin number on my 2019 Jeep ********************** X is: ***************** I currently have ****** miles on the vehicle
thank you
***** ********
Business Response
Date: 09/24/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22318235

Our File: 91091768

Thank you for forwarding the complaint from ***** ******** . According to our records there are no open or closed cases for this customer.

I dvise the customer to contact US ************* ************** and have a case created with his concerns.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Customer Answer
Date: 09/24/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

They need to check the files under ****** ********. My wifes name is listed as owner of the Jeep. She called last week regarding this issue with the navigation screen. She called Jeep and Uconnect, and nothing was solved. I also had my water pump and radiator replaced on this vehicle over the summer. We had to pay ****** out of pocket for that as well. This is not right for a truck thats only 6 years old. It has less than 50k miles on it. There are plenty of people having the same issue on Jeep, Dodge, and Ram 2018 and above. There is even a ******** page regarding unconnect screen delamination on Chrysler products, yet there is no recall, and we are expected to pay out of pocket. Look around the internet Stellantis. There should be a recall.

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***** ********
Initial Complaint
Date:09/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently leasing a 2021 Jeep Wrangler. In November of 2023 I brought my car in for a warranty repair at the dealership. My vehicle was diagnosed with needing a new ABS module and speed sensor. I was told that the parts would not be in until April 2024. When I called in April to see if the part was coming in I was instructed that the part would not be in until June now. After many unanswered calls from the dealership I was instructed that the part was now due to come in on September 16th but not to hold my breath. This issue has left me with a car that I am making payments on that is legally not able to be driven since the state inspection was up in April. My vehicle has a check engine light on, 4WD service light and stability control light. The vehicle does not function correctly. A jeep Wrangler without 4WD is useless. I was told that I am one of three people waiting for this part at my dealer alone. I do not understand why this part is so delayed when new vehicles with this part are being manufactured. My lease is up in April, and I do not know what my lease end options will be if this is not resolved by then.
Customer Answer
Date: 09/26/2024
VIN:1C4GJXAN5MW666630
Business Response
Date: 10/04/2024
Better Business Bureau of Detroit & Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076-4163

BBB case N0 22317529

Our File: 91176011

Thank you for forwarding the complaint from Zachary Cappola. According to our records case 91048201 haas been escalated for case manager to work with dealer and supplier to get the part.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:09/20/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand-new Jeep Wagoneer on March 24th, 2024, and shortly after, I had to return it to the dealership due to ongoing electrical problems. Over the past six months, its been in and out of the shop repeatedly. While it was initially decided that wed go the buyback route, the situation keeps dragging on with more attempts to fix the vehicle. Weve replaced the same parts nearly three times, and despite Stellantis assuring me it was finally repaired, the original issues remain.Whats even more frustrating is the lack of empathy from Stellantis. No one seems willing to help. Theyve now suggested I go through the arbitration process, which would take 40 days, during which I would be without a vehicle. Ive been in a rental car since March, but if I choose arbitration, Stellantis wont continue to cover the rental, and I cant afford to pay for it ********* this point, the vehicle clearly qualifies under New York States Lemon Law, and I was hoping Stellantis would take responsibility and do the right thing without forcing me through this additional burden. The lack of support and understanding in this situation has been incredibly disappointing.I owe over $75,000 left owed on the vehicle and been making payments monthly on it. Stellantis did say once all repairs are done theyll reimburse me, however its 6 months now waiting for the repairs to be done.
Customer Answer
Date: 09/20/2024
***************** Is the ***
Business Response
Date: 09/24/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22313549

Our File: 91091418

Thank you for forwarding the complaint from ****** ******* . According to our records case ******** the case manager spoke with the customer and offered $7500-$9500 for compensation. The customer advised that he will only consider accepting $24k(35% of MSRP), the case manager advised that this is not an option for us but will look into whether we can increase the compensation offer from $9500.

We can only offer customer compensation once repairs are completed and that the offer includes reimbursement, it is not compensation plus monthly payments.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 09/24/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I have $30,000 negative equity due to the fact that the vehicle is not drivable nor safe to be on the road as it will turn itself off while driving. I talked to my *** from Stellantis yesterday and was offered ********* for compensation. My original *** offered $****** plus payments when the vehicle's ***air order was closed. Now, I'm being offered MUCH less and no compensation for my payments since the vehicle has been in operational and at the dealership for the last 150+ days. It qualifies for NYS Lemon Law which, I've contacted an attorney for, I was hoping to resolve this as a unified force instead of having to go this route. I mentioned $24,000 because that would be the ****** (50% of my negative equity due to this lemon) PLUS my payments back (that I was told I'd get back). I was also advised by another Stellantis employee that Stellantis will NOT buyback cars currently because so many of them are having problems, so their idea is hopefully some people will take the compensation. I'd be more than happy to take the compensation that I've provided as it is only half of what they'll pay if it goes through Lemon Law (Please see below).
21.
IF THE CAR WAS LEASED, HOW IS
THE REFUND CALCULATED?
When the car is leased, the refund due from the
manufacturer is divided between you (the lessee) and
the leasing company (which owns the car and to
which you make lease payments) according to a
formula provided by the law. The lease price to be
refunded to you is the total of your down payment
(including any trade-in allowance) plus the total of
monthly lease payments, minus interest charges and
any other service fees.
For example, you leased a new car under a three-year
lease, with a $1,500 down payment, and pay a
monthly lease payment of $300. Of the $300 monthly
payment, $100 is allocated as interest charges. After
making twelve monthly payments, you are granted a
refund under the lemon law. The refund will be
$3,900 calculated as follows:
Deposit .................... $1,500
+ Monthly Payments.
(12x300) $3,600

- minus interest(12xl00)
Total Refund ..............
$1,200
$3,900

That is directly from NYS Attorney Generals Office

Regards,

****** *******
Initial Complaint
Date:09/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Purchased a new truck the end of July 2024. I had the vehicle for about 6 weeks when it had a fatal flaw. The Vehicle has a failure to the valve body. There are no parts available to fix this vehicle , and no *** as to when the parts will be a vehicle. I am in a rental since Sunday September 16th at MY COST because no dealerships have a rental truck available because of the many of us waiting for parts that are not available.I also could not rent a truck for my business as the rental company had no trucks.*****************
Business Response
Date: 10/07/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22312680

Our File: 91187899

Thank you for forwarding the complaint from **** ******. According to our records case ******** the case manager is working with the dealer and supplier to try to get this as quickly as possible for the repair.

The case manager has a task set to reach out to the customer on October 9, 2024 with updates.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best ***********************************************************************************************************************************
Customer Answer
Date: 10/07/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My Vehicle broke down on Saturday September 14th. On October 13th that will be 30 days.
I have excessive charges for a Rental from 15th of September thru the 21st when I was offered a Jeep Compass. I NEED a truck for my business as I pull a 20 foot trailer behind my vehicle. I am having to rent U hauls to do my job. I have been promised a truck for over a week and still driving a Jeep Compass. My invoices are mounting to the tune of around ***** dollars and growing everyday. I am told that I can submit by Thursday but not all charges may be reimbursed, which I will need. When you buy a brand new vehicle you should be fine. I expect every ***** I have had to spend for my costs to do business. Everyday I do my job adds more expenses. I should not be cut off by their timeframe. My timeframe is all expenses that I incur, they will pay until I have my truck back. Im a woman owned business owner and whatever receipts I forward will be the amount I will need ....

Regards,

**** ******
Customer Answer
Date: 10/10/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Good Morning,
According to the Michigan Lemon Law, I was entitled to a comparable vehicle (Dodge Ram Quad cab) after 5 days of my vehicle being in the service department. I spent countless hours trying to get a comparable vehicle from Stillantis. I was never provided that vehicle. I received a Jeep Compass which does not allow me to pull my 20 foot trailer. I was promised multiple times that they were working to get me a vehicle. Because that was never done, my sole source of income was drastically diminished as well as my costs soared having to rent U hauls to do my job. I am now requesting a ****** mile bumper to bumper warranty because of never receiving a comparable vehicle which is mandatory after 5 businesss days. My vehicle has had two failures(original part) and a brand new part failed as well. The third part finally worked and I picked up my truck yesterday at 4:30 pm. I am deeply concerned this vehicle may not be reliable.
Other people, especially men were allowed a comparable vehicle. I own a woman owned company for 23 years and I have never been treated like this before. According to the Michigan Lemon Law, because I was not even a comparable vehicle I could still be approved for the lemon law and I am in contact with an attorney.

Regards,

**** ******
Customer Answer
Date: 10/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:09/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/16/24 I called RAM customer service and asked for assistance with getting the part number used for my trucks fuel pump or who I could email for this information. I was told it wasn't available. While on the phone I was informed that my vehicle didn't have a factory warranty because it was imported from ******. Was a Canadian market vehicle and sold as new in ******. I was then transferred to a customer service agent who was able to provide me the part numbers that are to be used at a technician's discretion for an 01A recall that the truck had service work done for.9/17/24 I sent an email to the customer service agent asking for an email response stating the information provided regarding my vehicle's factory warranty being null and void due to importation from *******9/17/24 I called back in and told a customer service agent I needed an email stating this to provide to my extended warranty provider and was instructed that they received my email and someone would be in touch.9/18/24 I sent another email request emphasizing the urgency for this response as I'm trying to work with my extended warranty provider and they need the response. I received the following reply:Thank you for contacting ********* ************* .This email address does not accept emails directly. Please contact our ************* team using the following link:********************************************** The link is dead and the second link takes you to a page with no access to any customer service or help.I'm looking for a representative of RAM to provide me a written response explaining the condition of my truck's factory warranty. I don't understand why I have been provided this information on the phone but not in correspondence that can be forwarded along to parties involved with my extended warranty and the truck's service repair.
Customer Answer
Date: 09/20/2024
The VIN is: 1C6SRFLM8NN118122
I am Michael Underwood, the vehicle owner.
My address is:
3357 Shadowmoss Cove Nesbit, MS 38651
Purchased May 20th 2023 by Atlanta Luxury Motors (Gwinnett, GA)
Business Response
Date: 10/09/2024
Better Business Bureau of Detroit & Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076-4163

BBB case 22310905

Our File: 91209846

Thank you for forwarding the complaint from Michael Underwood.

If this vehicle 1C6SRFLM8NN118122 - 2022 RAM 1500 REBEL CREW CAB 4X4 was purchased in the US, the Canadian warranty coverage would no longer be valid. All emission/safety recalls would still be covered.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer Answer
Date: 10/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22310905, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Michael Underwood
Initial Complaint
Date:09/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 25th 2024 my 2018 Jeep Wrangler Unlimited JLU started have major problems. We drove it to *** *** in ***** IL (whom I don't fault at all). I was told my vehicle needed an ABS Module. I was told it was on backorder and they would hear something in 2 weeks. 2 weeks go by and no part. I was told it would be another 2 weeks and I could contact Jeep Corporate to push the issue along. 2 more weeks go by and still no part. During those 2 weeks I contacted dealerships across the *** trying to find this part with no luck. The dealership told me September 18th would be the next time they would hear about the part. Jeep customer service told me Sept 18th as well. I asked the agent that the part really did exist and it would be there on the 18th and he said yes. We contacted the dealership on Sept 18th to see if the part had arrived. They said no but Jeep had released 200 and they were to receive the part. At the same time I received and email from Jeep that the order "slightly delayed due to an engineering review" that my order was "expedited" and they would contact me in 3 to 5 business days with another update. At this point is has been 8 weeks of not having a working vehicle. I have had to miss work and therefore pay. We have had to take my child out of activities because we are down a vehicle. We had to cancel trips because of this issue.
Customer Answer
Date: 09/19/2024
Here is the *** # *****************
Business Response
Date: 09/24/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22308683

Our File: 91091171

Thank you for forwarding the complaint from ****** ******** . According to our records case ******** notes added to the case today Sept 24, 2024 Unplanned resource requirement resulting in supply disruption.

No firm *** to provide at this time.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:09/17/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9-17-2024 at 2:24pm Central Time I reached out to Chrysler customer care regarding maintenance information on my 2008 Chrysler 300 Touring Edition. A person named ****** literally wasted 15 minutes of my time. they lied to me claiming that they would answer my simple question, only to abruptly end the chat without answering any of my questions at all. I immediately went back to the chat and some person named *** claimed that they would look into the matter and send me an email of the chat transcript from ****** but I have yet to see it. My complaint is that if I'm an owner of a vehicle and they claim to offer a service for customer service why would you end the chat abruptly. ****** lied to me and never answered any of my simple questions. Instead ****** created a reference case number for some reason and ended the chat before I could write it down, despite me never asking for a reference number or a case to be created. I simply wanted ****** to do what they claimed they would do which is answer my simple question. I was not being disrespectful in any way shape or form. I still don't have any answers to the questions that ****** said they would answer.
Business Response
Date: 09/24/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22299172

Our File: 91088609

Thank you for forwarding the complaint fromMatthew ********. I am sorry you felt mistreated, that is not how we want our customers to feel.

I do advise you to contact US ************* ************** agents are there to answer any questions you may have.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Initial Complaint
Date:09/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2019 Jeep Wrangler paint is bubbling. The vehicle has low miles and is kept in our garage. This bubbling is a the manufacture problem that should not be passed on to the customer to fix.
Customer Answer
Date: 09/17/2024
I am requesting Jeep pay for my Jeep to get repainted by an approved bodyshop. Again, this a manufacturing error and it should be expected that I pay for a new paint job when Jeep is at fault.
Customer Answer
Date: 09/17/2024
The *** Number is JW272386
Business Response
Date: 09/24/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22294026

Our File: 91087503

Thank you for forwarding the complaint from **** *******. According to our records case ******** the case manager has been trying to reach SA *** to have claim submitted.

*** has been unavailable nd the case manager has left a message for ***.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 09/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below: My wife keep getting nowhere when contacting the customer care and no one in position of power has connected her or I back.
Furthermore, the paint issue that our Jeep has is due a manufacturing error that Jeep was aware of and never shared that with its costumers; which borders fraudulent behavior. This needs to be resolved by paying for a new paint job for our Jeep.

Regards,

**** *******
Business Response
Date: 09/24/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22294026

Our File: 91088483

Thank you for forwarding the complaint from **** *******. According to our records case ******** the case manager has been trying to reach SA *** to have claim submitted.

*** has been unavailable nd the case manager has left a message for ***.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 09/24/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:The company has failed to make contact with my wife or I regarding our complaint. In addition, the company was aware of the faulty factory paint job in Jeeps; however, failed to notified its costumers. The fair and ethical action this company needs to do is reach out to my wife and I and develop a plan of how Jeep is going to pay for a new paint job.

Regards,

**** *******

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