Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,577 total complaints in the last 3 years.
539 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/27/2024 2021 Jeep Wrangler *** taken to dealership for warranty repair of a oil leak. 4/15/2024 Got the Jeep back from the dealership. 19 days without Jeep.After a 1 hour drive from ***** to ****************************************** in the drive and about 2 hours later I come out to a puddle of oil under it. Due the fact that ***** *** was not very responsive I elect to contact another dealer for the same oil leak as before.4/23/2024 I take the Jeep to ******* Jeep in ********** 5/1/2024 Jeep is done at *******. Picking it up. This is the second time the rear main is replaced. I get it home and it is dumping oil in my driveway. I check the dipstick and it is not even registering on the dip stick. I call the dealer and they say called for a tow back to the dealership.5/1/2024 Jeep is towed back to the dealership. This is the 3rd attempt at replacement of the rear main. 5/22/2024 Picked up Jeep from dealer. When home looked under Jeep and it is still leaking lots of oil. 5/23/2024 Took Jeep back to dealer. This was the 4th attempt at replacement of rear main. 9/16/2024 The Jeep has been at the dealer since 5/23/24 I have been unable to use the Jeep since. 3/27/2024 This is 173 days that the Jeep has been not usable. I have not been provided any rental vehicle, any reimbursement for loss of use or any reasonable explanation of why this continues to go on. I would like at this point Stellantis to buy me out. The value of my Jeep will be substantially affected due to the engine issues. I will have no resale value. Not only that, I will never feel comfortable ever driving that Jeep again.
Customer Answer
Date: 09/17/2024
Vin of vehicle

*****************
Business Response
Date: 09/24/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22291185

Our File: 91089010

Thank you for forwarding the complaint from ******* ******. According to our records case ******** the case manager sent the following email to the customer:

Good ************************************ am sorry for contacting you late in the day, your case is not closed. If you are requesting your vehicle to be repurchased the only option available would be through Arbitration, as the higher level department that received your case advised that they would want you to work with me on getting your vehicle repaired.

If you go forward with Arbitration this case would be closed out and a new case would be opened in reference to the request for Arbitration. I have spoken to the Area Manager in reference to your vehicle being down and the repairs not being completed. I am awaiting for them to get in contact with the ******************* Manager and resolve this immediately.

*****

Jeep Wave Case Management
**************************
Availability:
Monday-Friday 8:30am - 5:00pm

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 09/25/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Stellantis has not addressed the loss of use, loss of value, and the excessive amount of time that the vehicle has been down due delays on there end, and mental anguish . Stellantis stated the vehicle will be covered under the factory warranty but it does not offer to extend warranty work done by dealership. This vehicle is at the end of the factory warranty. What happens when other systems directly related to the ***airs fail? This vehicle has been in pieces, setting on a garage floor for months. How do I know everything was put back and if all the pieces are in fact still there? No assurances have been made. The credibility of the dealership will be addressed below.
This work is being done by a factory certified technician. The dealership that is working on the vehicle has made multiple promises and none have been kept. The same dealership told ***** my *** that the vehicle was completed earlier this week but that is not the case. Why should I trust or believe this work is being completed properly if they cannot be honest?
Below items need addressed.
Loss of use. This needs a agreed upon value applied.
Loss of valve. The resale of the vehicle is substantially decrease due to the severity of the ***air and length of time to complete. This must be addressed.
Loss of personal time due to faulty vehicle.  My time spent calling, driving down to the dealership, mental and physical aggravation in dealing with this mess. This needs a dollar amount applied. This also goes for future issues with the vehicle. Repairs have been made in the past that did not resolve the issues and each event has cost me substantial time and money to address. Each event dealing with the vehicle has also cost time of my spouse to come pick me up from the dealership. Time spent dealing with the vehicle has a value.
The inconvenience factor. We have been down a vehicle. No previsions have been provided for another means of transportation during this process. This needs a value applied.
Warranty on work done to the vehicle needs to be extended.
Warranty on work related to the vehicle needs to be extended.
The acceptable resolution would be for the manufacture to buy back the vehicle. The issues I have been dealing with fit the scope of the Lemon Law.

Regards,

******* ******
Initial Complaint
Date:09/15/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue: Failure to expedite, false statements made from customer service Transaction: Jun ******* I ordered a replacement seat belt (item# 1VL07HL1AG122T) after my Jeep's seat belt started to fail to retract. This is an obvious immediate, urgent, and fundamental safety hazard for me to continue to drive with a faulty seatbelt. I expressed as much to the San **** dealership after being told it was on backorder. They claimed they "could do nothing to expedite." After waiting 6 weeks, I contacted them again, was met with the same response and proceed to file a complaint with the corporate office (case# ********). Over the course of the next 2 months, I was told multiple false statements by the Stellantis agent. First that the dealership was not answering the phone (the dealership claimed never being called), that they could do anything until the dealership change the order type (the dealership claimed that Stellantis needed to call and request the order change), and failure to follow up with communication to myself multiple times in the time window agreed upon.I am requesting for the immediate delivery of a critical safety component of my vehicle for nearly 3 months now with no declared delivery date.
Business Response
Date: 09/24/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22289752

Our File: 91086472

Thank you for forwarding the complaint from ****** ********. According to our records case ******** on Sept 19, 2024, the case manager received the following email from the customer: Rinju,

You can close this case. I have given up on this part ever arriving and have located one at a dealership 75 miles away and will be driving there to get the part. I have canceled and been refunded the part from the San **** dealership.

Best,
******

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 09/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ********
Initial Complaint
Date:09/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 2018 Jeep Grand Cherokee and one well-known, widespread defect on this model is the touchscreen radio that delaminates and causes a host of issues due to touch screen spasms. When driving down the highway, the radio will turn on and blast music at full volume, or it will blast the ** at full volume unprompted. The radio will dial the *** phone line on its own while driving as well as dial other contacts connected through the Uconnect system. This is a safety hazard and a costly repair. Jeep wants to charge over $1000 dollars to repair the radio in addition to the $3000 they want to charge for the leather dashboard bubbling up and wrinkling (another known defect for this model). They refuse to issue a safety recall and are charging their customers the cost of repair.
Customer Answer
Date: 09/13/2024
VIN: *****************
There is no safety recall issued for this model yet, but UConnects touch screen will suddenly glitch and ghost function. This leads to issues with the functionality of the radio, GPS, speakers, and Bluetooth connectivity. This can also impact the functionality and operability of the backup camera and the back up camera display, which is critical safety equipment required by law in all new vehicles. These problems also cause driver distraction, further adding to safety concerns. It is startling for the volume to turn up to full blast and blare the radio out of nowhere.
Business Response
Date: 09/24/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22277581

Our File: 91084857

Thank you for forwarding the complaint fromSamantha ******* ********. According to our records case ********on Sept 12, 2024 the case manager spoke with the customer.

The customer was upset the dealer is covering the radio parts but not labor and is only covering a portion of the dash.

Customer wants compensation,the case manager let the customer know we will not compensate or reimburse for her copay.

The case manager did offer the customer a oil change contract that would be the ONLY type of compensation we will offer.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best ***********************************************************************************************************************************
Initial Complaint
Date:09/11/2024
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a part from a Ram Dealership - Original Mopar part - had this part installed by my mechanic and paid for it to be installed, to my surprise the part (Steering Gear Box) came with a manufactures defect known as excessive play. Thsi makes it almost impossible to steer the vehicle. I bought the truck to a *** dealership to have one of their certified techs look at the part and confirm this issue and they did. I had to return the part and buy a new part that was near 3 times more expensive than the original part 3 months ago and I also had to pay my mechanic again to uninstall the first Gear Box and re install the newly bought part. The dealership has issued me a refund under the manufactures warranty for the part but Chrysler ******************** is refusing to reimburse me for the labor cost that occurred.$1170.36 This is completely unfair - I should not have to pay nor should I be responsible for a manufactures defective part. I called and opened a case for a refund reimbursement and was denied immediately - when I attempted to speak with a service *** named ******* and she was extremely rude and did not try to help - I asked to speak to a supervisor and she said she was unable to help me - That I am responsible for paying for the labor even if the part came defective.
Business Response
Date: 09/12/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22271989

Our File: 91006520

Thank you for forwarding the complaint from ******** ****. According to our records show no open or closed cases for this customer.

I advise the customer to contact US ************* ************** with their concerns and have a case created

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Customer Answer
Date: 09/12/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I want to say thank you for responding - however I did open a case on Sept 3, 2024
Case number 90938070
I spoke with a ****** and with a ******* in that department and I was exceptionally disappointed by the lack of their customer service and attempt to help, I spoke with another gentleman at *** customer service and he actually laughed and said it was my responsibility.

I dont think I am asking for much just the labor that I had to pay to have the new part installed as the previous part I bought NEW had a manufactures defect
Regards,

******** ****
Initial Complaint
Date:09/11/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hi, I just adquire 3 months ago a Longhorn pickup, everithing was ok the experience in it was wonderful till 2 weeks ago during a rainy day I was driving on a wet street the truck get off, I mean power just ****** this time I dont understant what happen due to this is a truck 4x4, bran new, how come it doesnt work anymore, I call to dealer they indicate that pick up has to be traslated to dealer ******* after 2 weeks at delaer facilities they take off some engine components to detect or idetify what happened, they told me that whater going into intake module... it means that water going into the engine trough the air intake hose, trough the air filter and then all trough directly to the inteake ********* me it is strange because the air hose inlet is almost 27" height and whater level was no more than 10" height. I call and asked to customer service mexico assitance to make the guarraty valid, but they say that this failure mode is not valid or is not included on the guarraty list, even this was not a flood situation it could be a flyer that could be a study case to determine if this failure mode can be consided to do some design changes on hose inlet position, orientation or location.I really apreciate you feedback on this **************** / Report #: ******** failure day: August 26th 2024.
Customer Answer
Date: 09/11/2024
VIM: *****************
Business Response
Date: 09/16/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22270334

Our File: 91026452

Thank you for forwarding the complaint from ****** **********. According to our records case ******** on Setemeber 10, 2024

The customer told the case manager to close the case because he stated he is only given general information.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer Answer
Date: 09/17/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I am not agree with stellanitis response, actually I am touching base with you, BBB, is becuase we dont received attantion from Mopar customer assistance by ****** *******, he was not professional and ethic by phone. that is why I am requesting a deeper study by moppar techincal team to review the engine and over all condition of the truck to determine why or from where the engine absorb whater in. I need written evidence from a phisical engine or truck exporeation; I have pictures to show you that truck was not flooded

Regards,

****** **********
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new 2019 Chrysler Pacifica five years ago. At only ****** I have an engine failure due to a blown head gasket. Since day 1 I have had all service done with a Chrysler dealership and have kept detailed records. The head gasket issue is a known defect on the Pacifica engine that Chrysler is not doing anything about. My repair estimate form the dealer is $13,600.I have opened a "Chrysler Care's" case, and am awaiting some type of decision from Chrysler on what they might cover. In the meantime, they assigned the case to a case manager in *****, they refuse to provide a courtesy car while my van is out of commission, and they have given me no assurances of what they may or may not cover.This should be a recall issue as MANY Pacifica owners face the same issue. It is a fundamentally poor design by Chrysler which is causing the engines to fail, even with perfect upkeep on the consumers end.
Customer Answer
Date: 09/10/2024
Thank you,
My Pacifica's VIN is *****************
-**** ********
Business Response
Date: 09/12/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22264908

Our File: 91004247

Thank you for forwarding the complaint from **** ******** . According to our records case
90938717 is being reviewed.

I have sent a note for the case manager to reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best ***********************************************************************************************************************************
Customer Answer
Date: 09/12/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve ** complaint. For your reference, details of why I am rejecting this response appear below:

A new case manager did contact me to discuss the case, and told me that they spoke to the Dealership about the issues and acknowledged the van needs a new engine. They said they would provide partial coverage of the repair costs, not full. And when I requested a courtesy car they told me they could only provide the cost of a rental car OR the cost of (some of) the repairs. Chrysler is NOT standing behind their automobiles, I have no expectation of when I will get ** van **** or if Chrysler will even cover the repairs.

Regards,

**** ********
Initial Complaint
Date:09/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a lemon van that is now shifting incorrectly. It is still under warranty but every time I bring it in they fail to fix it. Im tired of dealing with this issues and their terrible customer service. I want to wash my hands of this.
Business Response
Date: 09/09/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22254056

Our File: 90979381

Thank you for forwarding the complaint from *****************************. According to our records case ********is being worked on by a case manager.

The customer was advised to take the vehicle to the dealer for a diagnosis.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 09/14/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

*****************************
Initial Complaint
Date:09/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my 2023 Durango has been at the dealership for 10.5 weeks while they try to fix the *** They refuse to do anything about it but make me wait. I have to continue to pay for a vehicle that is undrivable. They have replaced probably 10 parts at this point with no luck.
Business Response
Date: 09/09/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22237031

Our File: 90978962
Thank you for forwarding the complaint from *** *****. According to our records I was unable to find the customer in the system.
I advise the customer to send in her VIN number so I get into the vehicle information.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 09/10/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My VIN # is ***************** - 2023 DODGE DURANGO CITADEL

My case # with them is 90550142

Regards,

*** *****
Business Response
Date: 09/10/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22251960

Our File: 90988565

Thank you for forwarding the complaint from *** *****. According to our records case
90550142 was sent an email from the case manager on Sept 6, 2024.

Hello ********,

I recognize how difficult it is for you to keep waiting for a resolution for your vehicle. I am very sorry that we are not able to provide you with an immediate answer but we are required to follow our internal process.

Regarding buyback, we are conducting the review while the dealership works on the repairs and there is no exact time frame that we can provide you with for the completion of the review. I promise we will try our best to see if this turns out to be an option for you. But until we have that approval, we cannot advise you on the repurchase offer for the vehicle per our process.

As for the compensation offer after the repairs are completed, we will review and present you with the final offer at the time. We gave you an estimate in the amount of $7000 - $9000 so that you have an idea of the range and I hope that the offer makes a difference for your overall experience.

During your vacation, if you would like to get an external rental from Enterprise, Hertz, etc, we have the option to reimburse you for up to $80/day as long as we have a copy of the receipt. So, if this is an option that you are interested in, please send me a copy and I am happy to review.

Thank you and have a good weekend!

Sincerely,
*****
Customer Retention Specialist | **********************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:09/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08/31/24 i went to change the oil of my car, as usual, when they toll me about the issue that my car have. I own a Jeep cherockee 2017 with a tigershark engine and my car is burning to much oil than what is supose to. Next I went to the dealler and they told me that because the warranty expire they could't help me, and to repair my car it have to be out of pocket. I never received any documentation about this issue.
Business Response
Date: 09/09/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22251139

Our File:
Thank you for forwarding the complaint from **************** *********. According to our records case ******* was closed on September 4, 2024.
The supervisor spoke with the customer and advised that the vehicle is out of warranty and any repairs will be out of pocket expense.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:09/06/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new car from ******* on ******* as a birthday gift to myself and the fact I never ever owned a brand new vehicle and now regret it ever happen. They sold me the car with connect issue knowing it had issues and promised to fix it. However after 3 appointments countless no return calls and a letter to the attorney general Im stuck in a car that if stolen I wont be able to locate. They tried updates and even had a guy come in and look at it. Still nothing. They left me with saying check my radio everyday and one day Chrysler will fix it but no guaranteed date. Im two months in and even paid first car note but have not registered the car cause I dont want it. I asked for a car swap since cant fix it as promised. They told me now that since I had the car they can only apply $33,000 out of the $48,000 to another car. To me thats not fair. Why do I have to carry over a $15,000 debt to a new loan for their mess up. Now Im seeking litigation to correct in my opinion an easy fix. Now I want an upgraded car and the price to stay the same with no money given to do so and my registration. To be paid for.
Customer Answer
Date: 09/06/2024
***************** This is the car VIN
Business Response
Date: 09/10/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22260361

Our File: 90989242

Thank you for forwarding the complaint from ******* ******. According to our records case
90550311 the customer spoke with an agent who advised the customer to work with the dealer to resolve the issue.

If the customer contunues to have issues he contact US ************* ************** to have a case created.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer Answer
Date: 09/10/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Ive already tried to work things out with dealership. They put the blame and responsibility on Chrysler and if any compensation and repairs needed to contact them and even said they would assist in doing so.
*** already did a complaint on the dealership as well I contacted the attorney general for Missouri state about this issue. I did not register vehicle in fear of trade out of car between purchase date 6/26/24-9/9/24 . There is no way of tracking the car if stolen or even if Im stranded in a rural area. The dealership said they can trade me out of the car but can only apply $33,000 of the $48,000 to another vehicle. This is unacceptable. That means the remaining amount of $15,000 would be placed on another loan making that payment even higher as if this is all my fault. All I wanted was a first time brand new car for my birthday 6/28 with no issues . *** had 3-4 services at dealership and none fixed the problem. On the last service I was told to check my radio everyday until I see it working.I feel like Im swept under the rug after they got my money when I came into dealership with my check.i would not get returned calls and if I did it was days later. However when I inquired about the car initially they called me everyday.
At this point I want to be swapped out of this current car and replaced with another new car. This is beyond unacceptable for a major dealership. With a major purchase I want to be happy I did it and not to wish I didnt. The sad part to all of this is, I chose dodge over a ***** Silverado and now Im screwed.
This dodge car is a hot item for car thieves and to not have an sos system ,uconnect ,nor WiFi to work is crazy. Please help me with trading out this vehicle at the price I paid to make me happy.
Regards,

******* *****
Business Response
Date: 09/12/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22250361

Our File: 91005024

Thank you for forwarding the complaint from ****** ***** . According to our records case ******** was closed on July 11, 2024.

I advise the customer to contact US ************* ************** and have a new case created with all of his concerns with this vehicle.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Customer Answer
Date: 09/16/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] my case with my car shouldnt be closed. I never had a resolution . Since June 27 I been stuck with run around from dealership and service department at Allstate dodge and jeep **************. Now this seems to be another sweep under the rug tactic. The company has my money and I have a BRAND NEW car with an issue that cant be fixed. I want out of this car. Its been 3 months Im over this. BBB transferred this claim in hopes to have this resolved . I am highly upset. I would never expect this from a major dealership NEVER. Get me a trade out of this car is all I want. I cant believe Im still going through this BIRTHDAY GIFT from below

Regards,

******* *****

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