Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Stellantis

  1000 Chrysler Drive Auburn Hills, MI 48326-2766

• 

  Stellantis

  P.O. Box 2700 Troy, MI 48007-2700

• 

  Stellantis

  P.O. Box 21-8004 Auburn Hills, MI 48321-0800

• 

  Stellantis

  P.O. Box 61024 Port Huron, MI 48061

• 

  Stellantis

  PO Box 21-8004 Auburn Hills, MI 48321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/31/24 i went to change the oil of my car, as usual, when they toll me about the issue that my car have. I own a Jeep cherockee 2017 with a tigershark engine and my car is burning to much oil than what is supose to. Next I went to the dealler and they told me that because the warranty expire they could't help me, and to repair my car it have to be out of pocket. I never received any documentation about this issue.

  Business Response

  Date: 09/09/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
  ********************-4163  
  BBB case N0 22251139 
   
  Our File:  
  Thank you for forwarding the complaint from **************** *********. According to our records case ******* was closed on September 4, 2024. 
  The supervisor spoke with the customer and advised that the vehicle is out of warranty and any repairs will be out of pocket expense. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care   

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new car from ******* on ******* as a birthday gift to myself and the fact I never ever owned a brand new vehicle and now regret it ever happen. They sold me the car with connect issue knowing it had issues and promised to fix it. However after 3 appointments countless no return calls and a letter to the attorney general Im stuck in a car that if stolen I wont be able to locate. They tried updates and even had a guy come in and look at it. Still nothing. They left me with saying check my radio everyday and one day Chrysler will fix it but no guaranteed date. Im two months in and even paid first car note but have not registered the car cause I dont want it. I asked for a car swap since cant fix it as promised. They told me now that since I had the car they can only apply $33,000 out of the $48,000 to another car. To me thats not fair. Why do I have to carry over a $15,000 debt to a new loan for their mess up. Now Im seeking litigation to correct in my opinion an easy fix. Now I want an upgraded car and the price to stay the same with no money given to do so and my registration. To be paid for.

  Customer Answer

  Date: 09/06/2024

  ***************** This is the car VIN

  Business Response

  Date: 09/10/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
   ********************-4163  
  
  BBB case N0 22260361
   
  Our File:  90989242
   
  Thank you for forwarding the complaint from ******* ******. According to our records case 
  90550311 the customer spoke with an agent who advised the customer to work with the dealer to resolve the issue.
  
  If the customer contunues to have issues he contact US ************* ************** to have a case created.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
  Best Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 
  
  

  Customer Answer

  Date: 09/10/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  Ive already tried to work things out with dealership. They put the blame and responsibility on Chrysler and if any compensation and repairs needed to contact them and even said they would assist in doing so.
  *** already did a complaint on the dealership as well I contacted the attorney general for Missouri state about this issue. I did not register vehicle in fear of trade out of car between purchase date 6/26/24-9/9/24 . There is no way of tracking the car if stolen or even if Im stranded in a rural area.  The dealership said they can trade me out of the car but can only apply $33,000 of the $48,000 to another vehicle. This is unacceptable. That means the remaining amount of $15,000 would be placed on another loan making that payment even higher as if this is all my fault. All I wanted was a first time brand new car for my birthday 6/28 with no issues . *** had 3-4 services at dealership and none fixed the problem. On the last service I was told to check my radio everyday until I see it working.I feel like Im swept under the rug after they got my money when I came into dealership with my check.i would not get returned calls and if I did it was days later. However when I inquired about the car initially they called me everyday.

  At this point I want to be swapped out of this current car and replaced with another new car. This is beyond unacceptable for a major dealership. With a major purchase I want to be happy I did it and not to wish I didnt. The sad part to all of this is, I chose dodge over a ***** Silverado and now Im screwed. 
  

  This dodge car is a hot item for car thieves and to not have an sos system ,uconnect ,nor WiFi to work is crazy. Please help me with trading out this vehicle at the price I paid to make me happy.
  Regards,
  
  ******* *****

  Business Response

  Date: 09/12/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
   ********************-4163  
  
  BBB case N0 22250361
   
  Our File: 91005024
   
  Thank you for forwarding the complaint from ****** ***** . According to our records case ******** was closed on July 11, 2024.
  
  I advise the customer to contact US ************* ************** and have a new case created with all of his concerns with this vehicle.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis ************* 

  Customer Answer

  Date: 09/16/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] my case with my car shouldnt be closed. I never had a resolution . Since June 27 I been stuck with run around from dealership and service department at Allstate dodge and jeep **************. Now this seems to be another sweep under the rug tactic. The company has my money and I have a BRAND NEW car with an issue that cant be fixed. I want out of this car. Its been 3 months Im over this. BBB transferred this claim in hopes to have this resolved . I am highly upset. I would never expect this from a major dealership NEVER. Get me a trade out of this car is all I want. I cant believe Im still going through this BIRTHDAY GIFT from below
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 100k for my truck in 2022 and brought it in for all scheduled oil changes and maintenance as well as recalls. Truck went in for an oil change and check engine light on, 3/1/2024 it had 40k miles. picked it up 4/15/24. I was told that it needed a new motor but warranty wanted me to drive it 1k miles to be sure. I returned it two weeks later. The time without my vehicle it has sat in 110 degree Az sun. I'm not blaming the dealership for this but I have the vehicle garaged at home and under covered parking at my work for the entire time I have had it. Warranty has closed my case four times because I assume they are working on processing the paperwork I provide them, only to find out they have closed the case because additional paperwork was requested but never notified me or the dealership. The only time I see any effort made on this case is when I call or email for an update, only to be told they have closed the case again. Warranty been dragging their feet and requesting countless paperwork. As I've stated in previous emails that this process has caused the vehicle Irreparable sun damage and depreciation. I have missed being able to order my 2024 TRX Tyrant Final Edition which I have a deposit on. I have been paying a car note, insurance and significant depreciation for a vehicle, for which I paid 100k for over 5 months, and I am driving a 35k loaner. As I mentioned before, I also had a deposit on a 24 TRX final edition, which is a 125k+ truck that I haven't been able to order because I can't trade in my 2022 that isn't in my possession. Now I have missed the opportunity to order the last V8 TRX produced which is very coveted and would have appreciated in value. I was granted an opportunity to order for being a loyal customer.....WOW (I apologize for grammatical errors and misspellings, I'm exhausted)

  Customer Answer

  Date: 09/07/2024

  *****************

  Business Response

  Date: 09/10/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
   ********************-4163  
  
  BBB case N0 22247306
   
  Our File:  90989477
   
  Thank you for forwarding the complaint from *************************. According to our records case 
  90307700 the case manager snd the customer an email.
  
  Good afternoon, ****************, 
  The only person that I can escalate to on my end would be my direct supervisor, however, he will only be able to tell you the same thing that I have told you. We don't handle the warranty side here at customer care, and he will see the exact same information that I am seeing, which is that the dealer resubmitted the claim for the 4th time. I have once again re-escalated above the dealership & within my corporate resources. I do not know why the warranty department is taking so long to approve and why the claim has been closed out 3 times prior when the dealership keeps providing them with the information requested. If there was something else that I could be doing, I would, as I feel bad this is taking so long. If you wish to speak with my direct supervisor, please let me know & I will request that he follow up with you. I will continue to follow up. 
  
  Thank you,
  *********
  Central BC Case management
  *************************
  
  The customer replied that his attorney will be contacting Stellantis and or warranty.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
  Best Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 
  
  

  Customer Answer

  Date: 09/10/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Hello *********, 

  As I have stated in our previous correspondence, customer care and you have been terrific and I want to make it perfectly clear to the BBB that I have no issue with your part in this. I am complaining about the warranty department and  request that they answer the question as to why my case has been closed three times and why they think that 6 months is an acceptable time frame to make a decision. Even if approved today it could take several weeks if not months for me to receive my vehicle. A year of car payments, insurance, tags and depreciation is in the area of *****k. I request an answer from whomever is supervising the warranty department. 
  
  Regards,
  
  *************************

  Business Response

  Date: 09/12/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
   ********************-4163  
  
  BBB case N0 22247306
   
  Our File: 91005200
   
  Thank you for forwarding the complaint from ************************* . According to our records case ******** the case manager emailed the customer the following email on Sept. 10, 2024.
  Good afternoon, ****************, 
  I have requested that my supervisor follow up with you. I will continue to work with you unless I am advised by my legal team that I need to cease communication. I do not have someone's contact information that you can provide to your lawyer because here at customer care, anytime someone requests our legal department information we need to refer you to your attorney.  I have put a task on the case to have my supervisor follow up with you, and I will continue to follow up with you. 
  
  Thank you,
  *********
  Central BC Case management
  *************************
  
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care   
  
  

  Customer Answer

  Date: 09/16/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  This is the same run around I have been dealing with for 6 months. I have simply asked for some type of supervisor to please contact me and let me know why this process is taking this long, so the current status of my claim and how much longer is this going to take? I spent $100,000 on a vehicle with your ultimate warranty package that I also paid for and you have had my vehicle for over 6 months letting it sit in the elements with the motor parts inside the vehicle in the hot Arizona Sun baking and making the truck smell like oil. It is depreciating rapidly I am paying a car note Insurance tags Etc onset vehicle all the while I've been driving subpar $30,000 loaner vehicles which is unacceptable. My deposit on the 24th TRX that I had on order isn't being refunded I can't move on to buy another vehicle as I have a $100,000 vehicle sitting on your lot and I'm the only one that can drive this loaner when I'm a family of four. Is this common practice? Is this acceptable? Can I please get an answer? I've been told several times that my case is being escalated this has been months that have gone by that it has been escalated. I've been told weekly that someone would contact me to let me know what is going on this also has not happened. I have also requested someone with whom my attorney can contact to discuss a resolution to this situation, this has also not happened.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a 2018 chryslerPacifca hybrid van and the battery system has internal failure and they will not even try to resolve it..they told me it's an internal problem without regards to try and help..also since the day we bought it new it had problems like a new engine, battery system was replaced one before, climate harness issues amongst other issues.

  Business Response

  Date: 09/24/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
   ********************-4163  
  
  BBB case N0 22243320
   
  Our File: 91086213
   
  Thank you for forwarding the complaint from *** ******. According to our records case ******** the customer was advised that we do not provide financial assistance for the High Voltage Battery once the customer is outside of their 120 month/ ******* mile coverage.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best ***********************************************************************************************************************************

  Customer Answer

  Date: 09/25/2024

  A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  As I stated before from the manufacture from what they told me was the battery itself had internal issues and they said there is nothing they can do, even though the battery itself cannot be charged anymore.  When the van went in for an recall update because of past battery system issues (where once again we could not charge it or parked it near a structure or other vehicles because the car could start on fire). After the update was done we had same issues on battery system.  we were told the update that was done on van  now had to get another update on the past update to fix the problem.  Stellanis told me that the new update recall was not available until late october. So during this whole time the battery is unable to be charged again.  All I expect from the manufacture would be to replace the battery our of respect and curtesy to a customer knowing the fact they said battery had internal issues which most likely happened during the update that was performed on van and now requires another update recall to fix past one. Being a long time customer of there products I expect resolution.
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are so many complaints regarding the purchase of a 2024 Jeep Wagoneer Carbide 8/3/24 from ***************** dealership in ***** (BBB case filed against them as well), but the very worst of my complaints is the fact that I owned this vehicle for TWO weeks before I had to bring it in to the dealership for service for a very serious safety issue. While driving, the vehicle will turn itself off, all of the gears will begin flashing and a message will pop up on the display that the driver should shift the car to P. Even when the car is then shifted into P, you then have to turn the car off and back on to get the engine to kick back on. This happened to me twice in the two weeks I owned the car before I took it to the dealership for service. Service has now driven my vehicle over 100 miles and because they havent yet witnessed the safety issue themselves, they say there is nothing they can do to fix it. I am 6 months pregnant and received the call today to come pick up my brand new car because there is nothing they can do to ensure this doesnt happen again. A quick ****** search will show you that this is not a rare occurrence and actually is a known problem with Jeep and Wagoneers, among many other known problems. There is page after page of this massive safety issue happening to others with little to zero help from dealership or manufacturer.The dealership opened a 'star case' with Stellantis which is where an issue is punted to the manufacturer if the dealership cannot figure it out themselves. Stellantis only suggestion is to continue to put miles on this new vehicle and road test until the problem happened to one of the techs. Manufacturer not willing to help in any way. Will not even do the right thing of switching to a different Wagoneer in hopes that wont wont experience the same issue. Imagine if this safety issue happens again and in turn it causes an accident this time. Then what????

  Customer Answer

  Date: 09/04/2024

  VIN IC4SJVBP0RS161916

  Business Response

  Date: 09/05/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
  ********************-4163  
  BBB case N0 22237031 
   
  Our File: 90953262 
  Thank you for forwarding the complaint from *************************. According to our records there are no open or closed cases for this customer. 
  I advise that she contact US ************* ************** to have a case created with her concerns. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis *************

  Customer Answer

  Date: 09/05/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I have confirmed that the information Stellantis has provided in their response is false and there is indeed a star case that was opened and was closed on 9/3 (closed with no resolution). The case # is ********. I have also opened a case with Jeep Wave as of 9/5/24. Please advise to next steps on behalf of Stellantis to properly resolve this safety issue.
  
  Regards,
  
  *************************

  Business Response

  Date: 09/06/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
  ********************-4163  
  BBB case N0 22237031 
   
  Our File: 90962194 
  Thank you for forwarding the complaint from *************************. According to our records case ******** was closed on August 5, 2024.  
  The customer was advised that the dealer has opened a STAR case. We will need to wait for the results that the technicians find if able to disgnosis the vehicle. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care   

  Customer Answer

  Date: 09/06/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Its very obvious  Stellantis is not even reading what I am writing before they respond. First they said I had no case opened. Then I provided the information showing that was false and now they say they show a case opened and it was closed. Yes it was closed. By the dealership because they opened a star case and received no assistance from Stellantis. Stellantis response to the star case was for a tech at the dealership to continue to drive my brand new vehicle until the problem hopefully happened while they were in the car. At this point the dealership had already put 100 miles on my brand new car so this is not an acceptance response for a star case. 
  

  Stellantis is well aware of the exact same issue I am experiencing as Ive found out that newer Jeeps have been experiencing this issue with no resolution yet the cars are continued to be sold. There are other open cases with Stellantis for this exact same issue. 
  

  Stating Stellantis will continue to honor any work covered until warranty is not acceptable. The problem was not fixed and the dealership and they sent me home to continue to drive this car until it stops in the middle of me driving again. This major safety issue should not be happening in a car that is only a month off the lot. Stellantis needs to read what the customer is writing instead of offering canned, thoughtless replies and provide an acceptable resolution here. 
  
  Regards,
  
  *************************

  Business Response

  Date: 09/09/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
  ********************-4163  
  BBB case N0 22237031 
   
  Our File: 90978625 
  Thank you for forwarding the complaint from *************************. According to our records case ******** was closed on September 5, 2024. 
  I would advise the customer to bring the vehicle back to the dealer and/or contact Jeep Wave if they are willing to bring the vehicle back in and allow them to do more testing. 
  
  We need a diagnosis to help fix the vehicle. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care 

  Customer Answer

  Date: 09/10/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Stellantis did not provide an acceptable resolution to this issue. I will not bring my brand new vehicle back to the shop for a second time (in only one month of ownership) and allow it to be driven by techs for who knows how many miles in order for this problem to be fixed. This is a known problem-there are many cases open with Stellantis for this exact same issue-and Stellantis does not know how to fix it. Yet, the cars continue to be sold with a very highly dangerous safety issue. That is inexcusable. They are attempting to buy time by asking me to bring my new Wagoneer back to the dealership for further testing instead of doing the right thing and either swapping my vehicle for one that has not experienced this issue or unwinding the deal entirely. I will continue to report this to all complaint venues.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2023 the my 2014 Ram 1500 Truck gave me warning messages that my ABS System needed to be serviced. This was accompanied by the Brake, Traction Control, and ABS warning indicator lights illuminated. I took my vehicle to the local dealership (******************* Chrysler Jeep Dodge) where they diagnosed the problem as failed ABS module. They placed the order and told me the estimated time to receive the part was 7 months (April 2024).Beginning in February 2024, I called the dealer monthly to verify that the part was still on track to be delivered in April. They confirmed that to be true until April when they provided a new estimate of May. When I called in May, they said it was going to be June. When I called back in June, the recommended that I call the ***************** directly to request that they "expedite" the order.I called ************* in July, and they confirmed the part was on order. I requested them to expediate since my vehicle state safety inspection expired in August of 2024. I have contacted customer care via email weekly to get an estimate on when I can expect the part, and they have been unable to provide an estimate, only that they have contacted my dealership, the supplier, and do not have a date.It is now September 2024, nearly 12 months since the part has been ordered. My vehicle cannot pass the state safety inspection and it is now expired. I am not legally able to drive my vehicle anymore. I have been driving for the past 12 months with a vehicle that does not have the safety features of anti-lock braking or traction control. FCA is still unable to provide an estimate for when I can expect my dealership to receive the part.I am looking immediate action to deliver the part to my dealership so I can get back on the road safely and legally.

  Customer Answer

  Date: 09/07/2024

  VIN: *****************

  Business Response

  Date: 09/10/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
   ********************-4163  
  
  BBB case N0 22228337
   
  Our File:  90988735
   
  Thank you for forwarding the complaint from ***********************. According to our records case 
  90665767 was update on Sept ******* with no firm ETA.
  
  The case manager is working with the dealer and supplier to get this part as soon as possible so the customer can have the vehicle repaired.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty. 
   
  Best Regard, 
   
  Jen 
   
  T0103P4 
   
  Stellantis Customer Care 
  
  

  Customer Answer

  Date: 09/10/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  I have been patiently waiting for 12 months. My vehicle does not meet state safety standards and cannot be driven legally without the replacement part.  The response is rejected because asking me to patiently wait as a resolution is no longer an option.  I believe I have been reasonable in my patience. I believe I have been timely in working directly with the company. I request for a speedy delivery of the part that was ordered 12 months ago.
  
  Regards,
  
  ***********************

  Business Response

  Date: 09/12/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
   ********************-4163  
  
  BBB case N0 22228337
   
  Our File: 91005453
   
  Thank you for forwarding the complaint from *********************** . According to our records case ******** on Sept. 11, 2024 the case manager called the customer.
  
  The case manager advised that they are working with the parts department to resolve the delay.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best ***********************************************************************************************************************************

  Customer Answer

  Date: 09/16/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  The case manager called to tell me they do not know when the part will be delivered.  I still cannot drive my vehicle legally and it still does not have all the safety features such as anti-lock braking and traction control due to the faulty part.  I believe I have been patient in waiting 12 months for the part.  Waiting patiently is no longer an option.  I believe I have communicated my concerns with the business directly and through the dealer in a timely manner over the past 6 months with monthly and weekly calls to check on the status of the part delivery.  The only acceptable resolution is an immediate delivery of the part replacement to my dealer.

  Regards,
  
  ***********************

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took vehicle in for engine temp rising while in idle only. Never reached redline or check engine light, temp would kick back and forth. Appeared to be stuck thermostat. Vehicle was there over 3 weeks, and then dealer states it was also a blown head gasket. I did not observe any symptoms of this. Looked at engine while at home, and it was still full of dust, absolutely no signs of it being opened up to replace gasket. LoJack also did not correlate vehicle being in bay long enough for that type of repair, it was in back storage lot 95% of the time. Heating problem was fixed as thermostat was replaced, however no sign of a head gasket replacement. All this was warranty work. Seems disingenuous and causes unnecessary concern for engine life on my part. -Tamiami Chrysler in *****

  Customer Answer

  Date: 08/29/2024

  VIN *****************

  18,000 miles.

  Business Response

  Date: 08/29/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
  ********************-4163  
  BBB case N0 22212577 
   
  Our File: 90903801 
  Thank you for forwarding the complaint from *******************************. According to our records there are no open or closed cases for this customer. 
  I advise the customer to contact US ************* ************** and create a case for a dealer complaint. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  ***  
   
  T0103P4  
   
  Stellantis *************   

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get information on my extended service contract, number ***********. I tried to have some work done on my Dodge Ram truck, VIN # *****************, last year and was told the service contract was cancelled because I have not had my inspection that must be done every 5 years to keep my lifetime powertrain warranty intact. I advised them on the phone that I have had it done in September 2014 at Gwinnett Chrysler Dodge Jeep Ram in ***************** and again March 2019 at Landmark Dodge Chrysler Jeep Ram in ******** GA. I was told someone would call me back with more info, but I have yet to hear anything back from someone. It is now time to get the inspection and September is the last time to contractually apply by timeframe and I want to make sure that there is no problems at all with getting it done and making sure that the contract remains intact.

  Business Response

  Date: 08/29/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
  ********************-4163  
  BBB case N0 22208964 
   
  Our File: 90905327 
  Thank you for forwarding the complaint from ***********************. According to our records case ******** has been sent to a case manager for review. I would allow 5 business days to receive an email from them requesting documents. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care   

  Customer Answer

  Date: 09/07/2024

  [A default letter is provided here which indicates your rejection of the business's response. 

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

  
  

  There response is just a canned narrative that, looking at previous complaints submitted, is given as a response to everyone. As of the end of business day September 6, 2024 I still have not received a response from them as indicated that I would have by now.

   

  Regards,

  
  

  ***********************

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My new 2023 jeep wagoneer had a thermostat go out in *******************, I live in *****. It took a couple of weeks to get the vehicle fixed and by this time we had to come back home. My vehicle has been stuck sitting in ******* fixed since July 10 2024. Chrysler has stated they would ship my vehicle back to me free of charge due to their part going out with pn ****** miles on it. Here I am the end of August and my vehicle still hasn't been shipped to me it still sits in ******* at a dealership fixedit has been there for over a month and yet I continue to make a payment on my vehicle when I am not getting to use it. Chrysler simply says they do not have an update as to when their 3rd party shipping company will be able to deliver my vehicle but yet I have to continue making my regular payments.

  Customer Answer

  Date: 08/27/2024

  VIN: 1c4sjvap9ps560158

  Business Response

  Date: 08/29/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
  ********************-4163  
  BBB case N0 22203089 
   
  Our File: 90901663 
   
  Thank you for forwarding the complaint from *************************. According to our records case ******** on Aug ******* the case manager advised the customer they will look into the shipping process and will reach out to the customer. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care 

  Customer Answer

  Date: 08/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2021 my wife and I bought a used 2018 Chrysler Pacifica Touring L with about 21k miles on it from ***************** in ****** for ~$27k. VIN: *****************. Last week we took it to the Chrysler dealership on RT9 in ******, ** (on Thursday 8/15) because our mechanic, while troubleshooting battery/start issues, noticed there was no coolant. The dealership told us there's a cylinder 6 misfire and coolant leaked into the engine. And that the car needs a new engine and that'll cost us ~$8k. As I understand they also intend to charge us a diagnostic fee of ~$150. The car has about 63k miles on it. In just the past couple of months before this issue, we put ~$1.5k into the car for two new tires, new back brakes, new sway bars and an oil change. Another cost of note (as its specific to the vehicle) is I bought and had a hitch installed in 2022 for ~$470. The car is no longer covered by any warranties. After talking to our mechanic and reading through a number of online car forums, it seems possible that this is more than a chance event. That there may be known defects with the engine. It looks like there's at least one relevant lawsuit: ************************************************************************************************************* We've reached out to Chrysler cares but they are not responsive. When we have gotten people on the phone, we got the run-around and had our time wasted. We want and need Chrysler to replace the engine on their dime. Now. We need a working, reliable, safe car back now. Not next week or if/when they decide to respond and resolve the issue. We needed it last week when we got the news. We've already spent ~$65 on a one-day rental. I would appreciate your assistance in this matter. Thank you, -************************* ******, **

  Business Response

  Date: 08/29/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
  ********************-4163  
  BBB case N0 22197617 
   
  Our File: 90901173 
   
  Thank you for forwarding the complaint from *************************. According to our records case ******** was advised the case manager on August 28, 2024 is currently reviewing possible next steps with the vehicle with dealer: ***** and that the case manager will follow-up once completed. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis *************

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  As I explained in my initial complaint, I am without a car.  Have been now for a couple weeks.  Every day I don't have a working car, one that Chrysler pays for, is unacceptable.  I need my fixed and safely running van back now.  And until that happens I need Chrysler to provide a courtesy car at no cost.    

  I believe Chrysler doesn't give a ****.  And that dragging out a resolution timeline is a deliberate wait-them-out strategy that serves them well as most people can't afford to go without a car for any significant length of time.  So they figure out some solution on their own and Chrysler gets a free pass. 

  To be clear, there is no warranty.  And it doesn't matter.  Its not ok for an engine to die at 63k miles.  There is plenty of mechanic and online car forum chatter about problems with Chrysler pacificas and engines.  I'm aware of at least two lawsuits that seem like they could be relevant and illustrative:

  ************************************************;  ************************************************
  *************************************************

  Also to be clear, any resolution that requires us to pay money is not acceptable.  Not $500, not half the cost of a new engine (is it the same time-bomb bad engine model/design that is getting replaced?), not some token amount to the local Chrysler dealer.  We've already paid for two days of a rental car.  They should cover that too.

  Regards,
  
  *************************

  Business Response

  Date: 08/30/2024

  Better Business Bureau of Detroit & *********************;
  *********************************************************** 100    
  ********************-4163  
  BBB case N0 22197617 
   
  Our File: 90920413 
  Thank you for forwarding the complaint from *************************. According to our records case ******** the customer was left a message on Aug 28, 2024. 
  The specialist is currently reviewing the case and will follow up with the next steps. 
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care 

  Customer Answer

  Date: 08/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  Is *** a cyborg, model T0103P4?     

  Chrysler has not resolved the situation.  We got a call today from ****** from Chrysler Cares I think.  He says he hasn't been able to get back in touch with the local dealership about fixing our car.  He said last time he spoke with them they said we'd have to pay $4000 in labor to fix it.  If that's the offer, it's ******* ********.  Again though, we don't know what the status is and have now been without a car for two weeks.

  Regards,
  
  *************************