Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,573 total complaints in the last 3 years.
531 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my 2020 Jeep Gladiator in for a minor issue to my local repair facility on March 3, 2025. I was informed I needed a new camshaft for the vehicle from the repair facility. On March 5, 2025 I was informed by the repair facility that they could not obtain the camshaft as the part is on a nationwide backorder and there was no *** for the part. I have since contacted Mopar, Jeep and additional Jeep dealerships and have been told the same thing that the part is on backorder and there is no ****** is now June 9, 2025 and my vehicle has been sitting at the repair facility for 3 months. I have been making payments on the vehicle sitting idle. In researching this issue, I have found that there are others in the same boat as me. The resolution I am seeking is for the part to be made available and my vehicle repaired. 3 months seems unreasonable. Thank you- ****** ******
Customer Answer
Date: 06/09/2025
VIN for my Jeep is *****************
Business Response
Date: 06/12/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23443012

Our File: 93309720

Thank you for forwarding the complaint from ****** ******. According to our records case ******** the case manager has submitted a request

Once the case manager has a decision they will contact the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:06/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Ram 3500 from ***** ******* in ******, *** in December 2024. The truck immediately had a bad brake module and was taken to the dealer. The dealer has ordered several of these parts only to learn there was a problem with the manufacturing. I filed a case with Chrysler customer support and several months later the case worker called me and let me know they were closing the case due to poor communication with the dealer. I have had to drive this truck with no anti-lock brakes, cruise control or trailer brakes. This has cost me thousands for which I have receipts. After 5 months and no help from Chrysler, I traded the truck at a huge loss in depreciation.
Customer Answer
Date: 06/09/2025
Request for the VIN
*****************
Business Response
Date: 06/09/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23440385

Our File: 93272194

Thank you for forwarding the complaint from **** *******. According to our records case ******** was closed on June 5, 2025.

The case manager advised the customer that the case will be closed as this is regarding repair of his previous vehicle, the customer agreed.

The customer no longer has the vehicle so no compensation will be offered.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/09/2025

Complaint: 23440385

I am rejecting this response because:
I was told by a Chrysler employee that this case was being closed because of poor communication between the dealership and Chrysler. I never agreed to the closing of the case. Their customer care allowed this case to continue for 5 months with no movement on their part. I purchased the truck to pull a fifth wheel camper to job sites and was unable to due to no trailer brakes. It became a waiting game for them. I had to have a truck to eliminate the hotel bills that they had already said they were not responsible for. I did trade the truck in at a $20,000 loss of depreciation over the 5 months. It still had warranty but was quickly running out.
To be clear, I never agreed to the closing of the case and after they closed it, I called to reopen another case in which I was told that a case manager would be calling me today. Again, they still have not reached out. I have friends at that dealership that can testify to what Im saying and they know that for months, the *** has not provided any help with the defective part. The dealership has ordered multiple parts just to find everyone defective.

Sincerely,

**** *******
Business Response
Date: 06/10/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23443720

Our File: 93282348

Thank you for forwarding the complaint from **** *********. According to our records case ******** has been reopen for further review.

Please give the case manager to review the cae.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:06/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Safety Concern: Rear Spoiler Detachment on 2021 Dodge Durango RT VIN: ***************** Complaint Description:I am filing this complaint regarding a severe safety defect in my 2021 Dodge Durango RT, VIN: *****************, which I purchased from a dealership in 2022 with around ****** miles on it. While driving at around 45 MPH, the rear spoiler suddenly detached from my vehicle. It was only held on by one latch and the wire for the rear camera. This could have caused a serious accident even a fatal one if it had completely come off.I researched this issue and discovered that it has happened to other owners of similar vehicles and that Stellantis issued a recall affecting approximately ******* Dodge Durangos of the same year and model due to this defect. However, my VIN is not currently included in this recall.When I contacted Dodge, they informed me that because my VIN is not listed under the recall, they are unable to assist me. This response seems incredibly unsafe and unfair, considering the defect poses a severe safety risk to myself and other drivers on the ******* vehicle has had no prior warning or issues, and I believe this is a significant safety concern that needs to be addressed by Stellantis. I have already filed a complaint with the ********************************************** (*****) and have made it clear that if this issue is not resolved promptly, I am prepared to take this matter to our local television station to highlight the serious safety risk and lack of support from Stellantis.Desired Resolution:I am requesting that Stellantis include my vehicle in the recall or otherwise cover the cost of repairing this defect. I also request that Stellantis review and update the recall to include all affected vehicles, including mine, to ensure driver safety.Thank you for your urgent attention to this matter. I look forward to a prompt response and resolution.
Business Response
Date: 06/10/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23439008

Our File: 93280963

Thank you for forwarding the complaint from ******* ******. According to our records case ******** there are no open or closed cases for the customer or concern,

I advse the customer to contact US ************* ************** and have a case created.

Without a case we are unble to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Customer Answer
Date: 06/10/2025

Complaint: 23439008

I am rejecting this response because:
You have all my info and could easily help me make a case for this huge safety issue, my spoiler could have killed someone as it flew off my SUV. I will be seeking other legal options if Stellantis doesnt want to address the issue.
Sincerely,
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have purchased a brand new 2023 Grand Wagoneer Series 3 from stellantis. Our car has been in an out of the shop for weeks at a time. This last visit the car was in the shop for 30 days and when we picked it up it was not fixed and had to go right back. Wd have been in contact with Jeep Cares who was supposed to provide us with a rental, they made us rent our own, we have been waiting 2 weeks for reimbursement and are told the only person who can approve checks was out with the flu all week. We were supposed to be given car payment reimbursement, the supervisor we spoke with will no longer answer our calls or call us back. We can not get a hold of our case manager after we we asked for a new one because the pervious one was providing false information to our file. We still do not have our vehicle, the dealer is unsure of they will be able to fix it. Our car has spent more time in the shop than woth us at this point and Wagoneer will no longer honor the ten promises we were given when we purchased the vehicl.
Customer Answer
Date: 06/12/2025
*****************
Business Response
Date: 06/12/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23435111

Our File: 93311358

Thank you for forwarding the complaint from ***** ********. According to our records case ******** the case manager is working with th dealer to get the vehicle repaired.

The case manager is still working on compensation.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:06/04/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2025 Ram 1500 Laramie from **** ********************** in ************, ** on 4/22/2025. I took delivery on 4/24/2025. The truck's odometer kept resetting to 5.4 miles, and the settings would reset. **** ********************** picked up the truck on 4/25/25. The driver cluster was replaced, and the truck was given back to me on 5/21/2025. (26 days in repair shop). On 6/2/2025, the truck would not start and needed to be jumped by a road service; the truck would not start again that afternoon and needed a jump again. While waiting in the service lane at ******* ********************** Chrysler Jeep RAM ***** the driver cluster went black. The service technician put a tester into the *** port and advised that numerous codes populated. I submitted a buyback request to Stellantis on 6/3/2025 and was advised I would be contacted in two to three business days. A representative from Stellantis called me on 6/4/2025 and said my claim was denied. She said she had no information about why it was declined, no information on parameters of the decision, no information about the denial process. I was told that they had said no, she didn't know why and couldn't tell me why, and that I could "research" what steps I should take next. Stellantis had no problem taking my money and giving me a lemon in exchange. I cannot trust the truck to get me anywhere, let alone safely. I am requesting that Stellantis do the right thing and replace this defective and dangerous truck.
Customer Answer
Date: 06/05/2025
VIN# *****************
Business Response
Date: 06/05/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23426752

Our File: 93232884

Thank you for forwarding the complaint from ****** ********. According to our records case ******** has been sent to another department for review.

The new case number is ********. I have sent a note asking for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding my 2022 Ram 2500, which has been inoperable since May 22, 2024, due to a confirmed manufacturer defect in the Mass Air Flow (***) sensor that caused performance and emissions system failures. The dealership, Encore Chrysler in ******, *******, confirmed the *** sensor was defective and tied to a broader technical service bulletin affecting Ram trucks. The defect triggered false diagnostic codes, including abnormally high idling hours, which I confirmed with the dealership is not consistent with my usage. The *** sensors failure impacted the Diesel Particulate Filter (DPF) system and could cause long-term engine damage and emissions violations.After opening a case with ***************** (Case #*********, I was verbally approved for Goodwill assistance on May 24, only for that approval to be reversed without explanation within four minutes. Despite this reversal, no rental car was provided, and I have been without transportation for over two weeks. I was later informed that Stellantis would cover the repair under Goodwill, but offered no rental support or additional compensation.When I requested a formal resolution including either a loan payoff, replacement vehicle, or additional compensation due to the hardship caused by Stellantis' product defect I received only a non-negotiable offer for employee pricing (CDI) and a warranty if I purchase a new vehicle **************** multiple follow-up emails were ignored, and I was forced to initiate a certified mail complaint. Only after that did Stellantis contact me via phone, refusing to respond via email, which I believe was a tactic to avoid a written record. I have preserved all emails and documented communications.This situation reflects systemic neglect, poor customer service, and a lack of accountability from Stellantis and Ram. I am requesting full resolution and consumer protection assistance.
Business Response
Date: 06/05/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23419019

Our File: 93232734

Thank you for forwarding the complaint from ***** *****. According to our records case ******** on June 3, 2024 the customer was sent the following email;
Hi Mr. ************ previously stated, I will offer you a CDI# (employee pricing) number towards the purchase of a new Stellantis product. I will also offer to add a ******** extended warranty to the new Stellantis vehicle once you take delivery. No additional Goodwill will be offered.
Thanks,
***** *******
Customer Care & Experience
Executive Referrals Manager
Office: ************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/05/2025
Rejection of Stellantis Response Complaint ID ********
Dear ******* ********* and ******** ********,
Thank you for your correspondence regarding my complaint (ID ********* against Stellantis.
After reviewing Stellantis' response, I am formally rejecting their offer as unsatisfactory and incomplete. Their email reiterates an offer that I have already declined multiple times due to its failure to adequately address the financial and logistical burden I have endured as a direct result of a manufacturer-installed defective Mass Air Flow (MAF) sensor.
This defect:
Was confirmed by the dealership to be linked to a known service bulletin issued by Stellantis;
Led to false diagnostics, abnormal emissions performance, and potential damage to the *** system;
Was subject to a verbal Goodwill approval that was revoked without cause within four minutes, despite recorded assurances;
Resulted in complete loss of use of my vehicle for weeks, with no rental assistance or temporary transportation offered;
Was handled with delayed, evasive, and non-documented communication from Stellantis representatives, despite repeated phone calls, emails, and certified mail.
Despite these facts, Stellantis refuses to provide any remedy beyond a discounted purchase opportunity and extended warrantyneither of which offer relief for the financial hardship and service failures already sustained.
Given Stellantis' lack of accountability and their failure to act in accordance with their own Code of Conductwhich promises integrity, customer focus, and clear communicationI intend to continue pursuing other regulatory and legal avenues. I also reserve the right to share my experience publicly in an effort to protect other consumers from similar treatment.
I appreciate the BBBs continued assistance in this matter and am hopeful Stellantis will reconsider its position to avoid further escalation.
Sincerely,
***** *****
Business Response
Date: 06/09/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23419019

Our File: 93268930

Thank you for forwarding the complaint from ***** *****. As previously stated, the customer was offered a CDI# (employee pricing) number towards the purchase of a new Stellantis product.the case manager also offered to add a ******** extended warranty to the new Stellantis vehicle once the customer takes delivery. No additional Goodwill will be offered.

The case was closed June 3, 2025.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/09/2025
Dear ******* ********* & ******** ********,

Thank you for forwarding Stellantis response.

While I acknowledge the offer of a CDI# and extended warranty, these do not address the hardship I experienced throughout this process. My 2022 Ram ************************************************************************** Progress message despite multiple attempts to resolve the issueincluding the replacement of the airflow sensor.

In addition to the ongoing mechanical problem, I was left without a vehicle or rental for nearly two weeks. This was made worse by the fact that my assigned case manager, *****, went on vacation during that time with no backup support or point of contact. As a result, I was left stranded, with no transportation and no communication from Stellantis for an extended period.

All I am asking for is reasonable reimbursement for the hardship I experiencedbeing left without a vehicle, the inconvenience this caused, and the poor communication and lack of customer support throughout the process. This is a basic expectation of accountability and fair treatment, not an excessive request.

Please keep this complaint open. I respectfully request that Stellantis reconsider their position and offer an appropriate resolution that includes financial reimbursement for the inconvenience I endured.

Sincerely,
***** *****
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2014 RAM 1500 in 2017, along with a MAX CARE lifetime warranty. The *** module, part number #********AD is now faulty. I cannot get the vehicle repaired because the part is not available from Chrysler, even though the part and labor to replace is covered under my service contract. Chrysler is causing my service contract to not be honored due to unavailability of parts. The correct *** for my 2014 RAM 1500 is *****************. I filed a previous complaint and gave the *** for my 2003 Ram 3500 instead. The correct *** for the 2014 Ram that is unrepairable is *****************.I have always owned a dodge truck, my first being a 1993 dakota sport. I'm afraid this 2014 will be my last, since Chrysler no longer stands behind their products/parts/service contracts.
Business Response
Date: 06/16/2025
Better Business Bureau of ******* & ****************

****************************

Suite 202

********************

BBB 23414957

Our File: 93343591

Thank you for forwarding the complaint from *********** *******. According to our records there are no open or closed cases for this concern for the customer.

I advise the customer to contact US ************* ************** and have a case created for back ordered parts.

With out a case we are unable to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Customer Answer
Date: 06/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and will update as necessary as to a resolution.

Sincerely,

*********** *******
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sent my vehicle to be repaired for the same issues over several times. My vehicle constantly has electrical and battery issues and is unsafe to drive. I tried to speak to Stellantis about it who provided me no resolution and advised me to contact the national dispute line for arbitration. This is unacceptable. I am driving an unsafe vehicle and Stellantis refuses to accept any responsibility. I would like to be removed from my vehicle and have the vehicle bought back. I do not want any financial gain. I just want to be taken out of an unsafe vehicle. I will provide all service documentation once someone gets in contact with me. I would like to speak with a representative. I can best be reached at ************. Thank you, **** *******.
Customer Answer
Date: 06/03/2025
Hello,
This is the VIN: *****************.
Business Response
Date: 06/04/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23413786

Our File: 93220859

Thank you for forwarding the complaint from **** *******. According to our records case ******** on June 3, 2025 the customer was advised that the buyback was declined. The customer was advised of the next steps, he became upset and disconnected the call.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/04/2025

Complaint: 23413786

I am rejecting this response because it is unacceptable that they would continue to put a customer in an unsafe vehicle. ********************** wants me to keep bringing back the vehicle to the dealership, causing my SAFETY most importantly, then time and schedule to be inconvenienced and furthermore most importantly putting my safety at risk. They continue to put me in a vehicle that can fail at any time, which it has multiple times. The list of issues include, a faulty battery which has failed and has been replaced multiple times, faulty computer that has needed to be re-programmed or re-flashed as they call it. The vehicle goes into low power mode constantly while driving and then when I stop the vehicle and attempt to restart it, I lose all control including the brakes and it has even rolled forward a couple of times almost into parked vehicles. The last time I was at the dealership every light on the dashboard was on including the check engine light. The dealership service people even said tell the mechanics Christmas tree due to how many lights were on the dashboard and that was during my third visit to the dealership. This vehicle is unsafe and I refuse to continue driving it. It is highly unprofessional they will not even tell me the reason the buyback was rejected. So yes I was upset by the response because taking an unsafe vehicle back is not an acceptable response. I am not looking for any financial gain here. I just want to be taken out of an unsafe vehicle. I think that is more then a reasonable request given the safety issues this vehicle continues to have.

Sincerely,

**** *******
Business Response
Date: 06/05/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23413786

Our File: 93233368

Thank you for forwarding the complaint from **** *******. According to our records case ******** on June 3, 2025 the supervisor dvised the customer that the buyback is declined.

The vehicle is repaired and the case will be closed.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 2020 Jeep Grand Cherokee and the vehicle has ****** miles in it. I also purchased a 10 year, ******* mile warranty when I bought the car. The car has only been taken to my local Jeep dealership for service. The Jeep Dealership is **** Automotive in *************, **. The car recently had an engine misfire and upon bringing in to the dealer it was determined that it needs a new camshaft. The camshaft however is currently not being manufactured and shows as unavailable. The service department says there is nothing they can do and have given me an estimate of 2-3 MONTHS at best before they think the part will arrive. In the meantime the car is not drivable and I have logged a complaint with the Jeep Connect national service. They too have determined the part is not available and there is nothing they can do.
Customer Answer
Date: 06/03/2025
The VIN number for my vehicle is *****************.

I also received an order number for the camshaft that is unavailable from Jeep. The order number they gave me is 121423.
Business Response
Date: 06/04/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23409808

Our File: 93220481

Thank you for forwarding the complaint from **** *******. According to our records case ******** on June 3, 2025 the customer was sent the following email:
Hi ****,

Hope you are doing well.

This is Tep from JEEP case management, and the case manager for your case ********.

I already got the part order information from the dealership and already submitted a request to expedite the part order. I will just wait for a response from our internal team to obtain an *** for the order. I will give you a call back once I got an update, and we really do apologize for the inconvenience.

Regards,

Tep
JEEP *************** Team
Phone- *************************
Monday-Friday - 12:00 pm - 9:00 pm EST

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/06/2025

Complaint: 23409808

I am rejecting this response because: at this point the car has been undrivable for 3 weeks and there still is no estimate on when the part will be available. The continues to show as unavailable on the ***** website and the service department continues to estimate that it will be MONTHS before the part will be available. I am still making monthly payments on this car but cannot drive it because the service department cannot order a simple part. I have to get to work everyday and have 2 kids that need to get to school and practice. No one seems to care that I have a car that cannot be driven and is offering no solution.

Sincerely,

**** *******
Business Response
Date: 06/06/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23420012

Our File: 93246309

Thank you for forwarding the complaint from ***** **********. According to notes on the case the part has been released for shippment.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:06/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a brand new 2025 Ram 3500 diesel dually (95,000$ msrp), drive the truck for a couple days, visited the dealership to handle some paperwork. Left the dealership and got about a mile or so away, and the truck broke down. Had to limp back to dealership and they found multiple codes/faults. I havent heard anything called Ram cares and every number I could find to get a case number started and try to get information as to whats going on with my truck/95k investment. I havent heard anything received zero call backs, zero service from *** as a company. The truck has less than 500 miles on it, and is brand new. I traded in a rock solid duramax to hopefully upgrade to the new ram with new motor and 8 speed transmission. But clearly its looking like a mistake trusting my time and money with Stellantis and ram trucks
Customer Answer
Date: 06/02/2025
Vin number is
*****************
Business Response
Date: 06/02/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23403636

Our File: 93193805

Thank you for forwarding the complaint from ***** ****. According to our records case ******** is with a case manager that is working with the dealer to get the vehicle repaired.

I have sent a note to the case manager for an update for the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 06/02/2025

Complaint: 23403636

I am rejecting this response because:
They have passed this issue off to a case manager that is outsourced in ***** or ********. The accent of the person who left me a message is very heavy and I dont know what they are saying. Ive called back 3 times and have been hung up on while waiting 5-10 minutes on hold. I would like my trade in vehicles back and the deal unwound since they cannot fulfill the agreement in the sale. Dodge has had this vehicle longer than I have owned it and it hasnt been moved in 6 days.
Sincerely,

***** ****
Business Response
Date: 06/03/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23403636

Our File: 93207136

Thank you for forwarding the complaint from ***** ****. According to our records case ******** I have sent a note to the case manager asking for them to reach out to the customer with an update oin the case.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/03/2025

Complaint: 23403636

I am rejecting this response because: the case manager says she cant help with the resolution to honoring the terms of the truck purchase, or provide a fix/resolution to getting me a replacement or refund. The dealer and Stellantis/ram have now had the vehicle longer than I have since i purchased it. This is a 95,000$ purchase. My next step will be to take to forums, social media, and hold up signs outside of the dealership.

Sincerely,

***** ****

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